'ಬೇಸಿಕ್ ಸೇವಿಂಗ್ಸ್ ಬ್ಯಾಂಕ್ ಡಿಪೋಸಿಟ್ ಅಕೌಂಟ್'ಗಳು, ಬ್ಯಾಂಕುಗಳು ಖಾತೆಗಳನ್ನು ತೆರೆಯವ ಬಗೆಗೆ ಕಾಲಕಾಲಕ್ಕೆ ನೀಡುವ ಪಿಎಮೆಲ್ ಆಕ್ಟ್ ಮತ್ತು ರೂಲ್ಸ್ ಹಾಗೂ ನಿಮ್ಮ ಗ್ರಾಹಕರ ಬಗ್ಗೆ ತಿಳಿದಿರಿ [ಕೆವೈಸಿ]/ ಅಂಟಿ ಮನಿ ಲಾಂಡರಿಂಗ್ [ಎಎಮ್ಎಲ್] ನಿಯಮಗಳಿಗೊಳಪಟ್ಟಿರುತ್ತವೆ. ಬಿಎಸ್ಬಿಡಿಎಗಳನ್ನು ಸರಳೀಕೃತ ಕೆವೈಸಿ ನಿಯಮಗಳ ಮೂಲಕ ಸಹ ತೆರೆಯಬಹುದು. ಒಂದು ವೇಳೆ ಬಿಎಸ್ಬಿಡಿಎಗಳನ್ನು ಸರಳೀಕೃತ ಕೆವೈಸಿ ನಿಯಮದಡಿ ತೆರೆದರೆ, ಅವನ್ನು ''ಬಿಎಸ್ಬಿಡಿಎ- ಸ್ಮಾಲ್ ಅಕೌಂಟ್ಸ್'' ಎಂದು ಪರಿಗಣಿಸಲಾಗುವುದು ಮತ್ತು ಅಂತಹ ಖಾತೆಗಳಿಗೆ ನಿಗದಿಸಿದ Master Circular DBOD.AML.BC.No. 11/14.01.001/2012-13, ದಿನಾಂಕ ಜುಲೈ 2, 2012, ಪ್ಯಾರಾ 2,7ರಲ್ಲಿ ಸೂಚಿಸಿದ ಷರತ್ತುಗಳಿಗೊಳಪಟ್ಟಿರುತ್ತದೆ.

No, complaints cannot be filed through Contact Center, but the Contact Centre can assist the complainant in filing the complaint through CMS portal or physical mode. It will also provide clarifications about/ details of the AGR mechanism set up by RBI.

Ans. In such case, an OVD containing the earlier name along with a copy of the Gazette notification, or marriage certificate issued by the State Government, as applicable, indicating the change in name, can be submitted for opening the account.

Ans.: Four major business activities of computer software & information technology enabled services with their sub classifications are covered under the survey schedule. Details can be found in the survey schedule itself.

If any customer has a complaint against a bank due to non-payment or inordinate delay in the payment or collection of cheques, complaint can be lodged with the bank concerned. If the bank fails to respond within 30 days, you may make a complaint under “The Reserve Bank-Integrated Ombudsman Scheme (RB-IOS 2021)”. Complaints can be filed online on https://cms.rbi.org.in, or through the dedicated e-mail or sent in physical mode to the ‘Centralised Receipt and Processing Centre’ set up at RBI, 4th Floor, Sector 17, Chandigarh – 160 017 in the format given at the following path - /documents/87730/39016390/RBIOS2021_121121_A.pdf. A toll-free number – 14448 (9:30 am to 5:15 pm) – is also available for customers to seek assistance in filing complaints and information on grievance redressal, with multi-lingual support.

Ans: Yes. e₹ can be loaded/redeemed/transferred from/to one’s bank account to/from the e₹ wallet 24 hours x 7 days a week.

Ans: Yes, the circular will be applicable to the existing borrowers.

No. The quantum and reason for penal charges shall have to be clearly disclosed by REs to the customers upfront in the loan agreement and Most Important Terms & Conditions (MITC) / Key Fact Statement (KFS), as applicable.

ಉತ್ತರ. ಹೌದು, ಭಾರತದಲ್ಲಿ ಬ್ಯಾಂಕ್ ನೀಡುವ ಕಾರ್ಡ್ಗಳನ್ನು ದೇಶದಲ್ಲಿ ಯಾವುದೇ ಎಟಿಎಮ್/ಡಬ್ಲ್ಯೂಎಲ್ಎಯಲ್ಲಿ ಬಳಸಬಹುದು.

Response: No. The renewal of MTGD/LTGD has been discontinued with effect from March 26, 2025.