2. With the introduction of Core Banking Solution (CBS), it is expected that customers of RRBs would be treated uniformly at any sales or service delivery point. It is, however, observed that some RRBs are discriminating against their own customers on the basis of one branch being designated as the ‘home’ or ‘base’ branch where charges are not levied for products/ services and other branches of the same bank being referred to as ‘non-home’ branches where charges are levied for the same products/ services. The charges generally referred to as ‘Intersol’ charges, are also not uniform across home/non-home branches. As ‘Intersol’ charges are charges levied by the bank to cover the cost of extending services to customers by using the CBS platform, the cost should be branch/customer agnostic in- principle. It is clarified that cash handling charges may not be included under intersol charges.
3. In order to ensure that RRB customers are treated fairly and reasonably without any discrimination and in a transparent manner at all branches of RRBs/service delivery locations under CBS environment, RRBs are advised to follow a uniform, fair and transparent pricing policy and not discriminate between their customers at home branch and non-home branches. Accordingly, if a particular service is provided free at the home branch the same should be available free at the non home branches also. There should be no discrimination as regards intersol charges between similar transactions done by customers at home branch and those done at non-home branches.
Yours faithfully,
(A.Udgata) Principal Chief General Manager
RbiTtsCommonUtility
PLAYING
LISTEN
LOADING...
0:062:49
Related Assets
RBI-Install-RBI-Content-Global
RbiSocialMediaUtility
Share this page:
Install the RBI mobile application and get quick access to the latest news!
RbiWasItHelpfulUtility
Was this page helpful?Thanks!
Would like to give more details?
Thank you for your feedback!Thank you for your feedback!