RBI/2010-11/104 DBS. FrMC. BC. No.1/23.04.001/2010-11 July 01, 2010 The Charimen & Chief Executive Officers of all Scheduled Commercial Banks (excluding RRBs) and All India Select Financial Institutions Dear Sir, Frauds – Classification and Reporting Please refer to our letter DBS. FrMC. BC. No.1 /23.04.001/2008-09 dated July 01, 2009 forwarding the Master Circular on 'Frauds – Classification and Reporting'. It may be noted that the Master Circular consolidates an

DPSS No.2753/02.10.02/2009-2010

June 15, 2010

The Chairman and Managing Director / Chief Executive Officers
All Scheduled Commercial Banks including RRBs /
Urban Co-operative Banks / State Co-operative Banks /
District Central Co-operative Banks

Madam/Dear Sir,

Display at ATM sites – procedure for lodging of ATM complaints and uniform template for filing complaints

Kindly refer to our letters DPSS No. 1316/02.10.02/2009-10 dated December 18, 2009, DPSS/CO/PD/2018/02.10.02/2009-10 dated March 19, 2010, on the above subject. We had vide these letters advised banks to display the procedure and contact information, and also make available at all ATM sites, the uniform template circulated by Indian Banks Association (IBA) for lodging of complaints relating to ATM transactions.

2. To assess the compliance to these instructions we had undertaken random visits to number of ATM sites of various banks across the country. It is observed that at a vast majority of the ATM sites the instructions contained in the circulars referred to above have not been adhered to despite a compliance furnished by the banks.

3. You will appreciate that the above system was introduced keeping in view the interest of bank customers. In view of the above observations, we request you to kindly bestow your personal attention to the matter and ensure that the instructions above are adhered to in letter and spirit.

Yours faithfully,

(G. Padmanabhan)
Chief General Manager

May 03, 2010

The Chairman/CEO
All Scheduled Commercial Banks

Dear Sir,

Customer complaints relating to ATM transactions

Kindly refer to our letter No. DPSS/CO/PD/2018/02.10.002/2009-10 dated March 19, 2010 on the introduction of a uniform template for lodging complaints relating to ATM transactions.

2. In this connection we request you to confirm that the templates have since been introduced and are being displayed at your ATMs. We further advise you to place the same on your website also for better customer service.

Yours faithfully,

(K. Sivaraman)
General Manager

May 03, 2010

The Chairman/CEO
All Scheduled Commercial Banks

Dear Sir,

Customer complaints relating to ATM transactions

Kindly refer to our letter No. DPSS/CO/PD/2018/02.10.002/2009-10 dated March 19, 2010 on the introduction of a uniform template for lodging complaints relating to ATM transactions.

2. In this connection we request you to confirm that the templates have since been introduced and are being displayed at your ATMs. We further advise you to place the same on your website also for better customer service.

Yours faithfully,

(K. Sivaraman)
General Manager

@@NBSP@@ RBI/2009-10/58 DBS. FrMC. BC. No. 1/23.04.001/2009-10 July 01, 2009 The Chief Executives of all Commercial Banks (Excluding RRBs) and Financial Institutions @@NBSP@@ Dear Sir, Frauds – Classification and Reporting Please refer to our letter DBS. FrMC. BC. No.15 /23.04.001/2008-09 dated July 01, 2008 forwarding the Master Circular on 'Frauds – Classification and Reporting'. It may be noted that the Master Circular consolidates and updates all the instructions

RBI/2009-10/76 DBS.CO.FrMC.BC..No. 2 /23.04.001/2009-10 July 01, 2009 The Chief Executives of all Primary (Urban) Co-operative Banks Dear Sir, Frauds – Classification and Reporting Please refer to our letter DBS.CO. FrMC BC No. 16 /23.04.001/2008-09 dated July 01, 2008 forwarding therewith Master Circular on 'Frauds – Classification & Reporting'. It may be noted that the Master Circular consolidates and updates all the instructions issued during the year since the

RBI/2009-10/87 UBD.BPD.(PCB).MC.No. 10 /09.39.000/2009-10 July@@NBSP@@ 1 , 2009 Chief Executive Officers of All Primary (Urban) Co-operative Banks@@NBSP@@ Dear Sir, Master Circular on Customer Service - UCBs Please refer to our Master Circular UBD.BPD.(PCB).MC No. 10/ 09.39.00/2008-09 dated July 1, 2008 on the captioned subject (available at RBI website www.rbi.org.in).The enclosed Master Circular consolidates and updates all the instructions / guidelines on the subje

RBI/ 2009-10/20 DBOD No. BP. BC.3 / 21.04.141 / 2009-10 July 1, 2009 All Commercial Banks (excluding Regional Rural Banks) Dear Sir, Master Circular – Prudential norms for classification, valuation and operation of investment portfolio by banks Please refer to the Master Circular No. DBOD. BP. BC.5 / 21.04.141/ 2007-08 dated July 1, 2008, containing consolidated instructions/guidelines issued to banks till June 30, 2008, on matters relating to prudential norms for cla

RBI / 2008-09 / 9 DNBS (PD-MGC) C.C. No. 2 / 03.11.01 / 2008-09 July 1, 2008 To The Chairman/CEOs of all Mortgage Guarantee Companies Dear Sir, Master Circular – “Mortgage Guarantee Company (Reserve Bank) Guidelines, 2008” It has been notified in terms of Notification No. DNBS (MGC) 1/ CGM (PK) -2008 dated January 15, 2008 that a Mortgage Guarantee Company will be treated as Non-banking Financial Company under the provisions of the Reserve Bank of India Act, 1934. The

RBI/2008-09/57 UBD.BPD. (PCB). MC.No@@NBSP@@ /16.20.000/2008-09 July 1, 2008 Chief Executive Officers of All Primary (Urban) Co-operative Banks Dear Sir, Master Circular on Investments by Primary (Urban) Co-operative Banks Please refer to our Master Circular UBD.BPD.(PCB).MC.No.2/16.20.00/2007-08 dated July 2, 2007@@NBSP@@ on the captioned subject (available at RBI website www.rbi.org.in).@@NBSP@@ The enclosed Master Circular consolidates and updates all the instructi