In the context of insurance agency business by Payment Banks (PBs), certain instructions on customer appropriateness and suitability and other related matters have been issued to PBs under the Reserve Bank of India (Payments Banks – Undertaking of Financial Services) Directions, 2025.The extant instructions have since been reviewed. It has also been decided to issue comprehensive instructions on advertising, marketing and sale of financial product / service to all PBs under the Reserve Bank of India (Payments Banks - Responsible Business Conduct) Directions, 2025. Accordingly, the draft “Reserve Bank of India (Payment Banks - Responsible Business Conduct) Amendment Directions, 2026” has been issued for public comments.

Additional comments or any attachments may also be submitted by email at mcsdorfeedback@rbi.org.in.

Last date for submission of comments is March 4, 2026.