Presently, Offices of RBI Ombudsmen (ORBIOs) are functioning from 22 locations across India. However, the complainants need not contact/ approach any specified ORBIO for filing a complaint under the RB-IOS, 2021. The complaints lodged directly online through CMS Portal (https://cms.rbi.org.in) are automatically allocated to different RBI Ombudsmen for redressal upon registration of the complaint. Physical and email complaints are processed and entered in CMS for further processing, after seeking further information/ details, if missing, from the complainant.

Answer: Yes, such acceptance of deposit and refunds, if required, will be covered under current account transactions and can be made freely without any restriction from FEMA perspective.

Ans: No. There is no minimum balance required to open/maintain an e₹ wallet.

In case of existing loans as well, the instructions shall come into effect from April 1, 2024 and the switchover to new penal charges regime shall be ensured on the next review / renewal date falling on or after April 1, 2024, but not later than June 30, 2024.

Ans. In terms of paragraph 10.2, if a Term Deposit (TD) matures and proceeds are unpaid, the amount left unclaimed with the bank will attract rate of interest as applicable to savings account or the contracted rate of interest on the matured TD, whichever is lower.

Ans.: Yes. In case the company/LLPs/proprietorship firm doesn’t have export earnings during the reference period, but had the same earlier, then it has to submit NIL survey schedule for the current round of ITES survey.

উত্তর. একটি লেনদেন যদি একটি কার্ড জারি করা ব্যাংকের এটিএম-এ হয়ে থাকে তবে একে অন-আস লেনদেন বলে। একটি লেনদেন যদি কার্ড জারি না করা ব্যাংকের এটিএম-এ বা ডব্লিউএলএ লেনদেন করা হয়ে থাকে তবে তাকে অফ-আস লেনদেন বলে। উদাহরণ স্বরূপ, যদি একটি কার্ড ব্যাংক দ্বারা জারি করা এবং ব্যাংকে এর এটিএম-এ ব্যবহার করা হয়ে থাকে তবে এটি একটি অন-আস লেনদেন; অন্যদিকে ব্যাংক এ দ্বারা জারি করা কার্ড যদি ব্যাংক বি-এর এটিএম-এ বা ডব্লিউএলএ-তে ব্যবহার করা হয়ে থাকে তবে তাঁকে অফ-আস লেনদেন বলে ।

Answer: No. AD bank in India can open multiple Special Rupee Vostro Accounts for different banks from the same country.

Response: No. The renewal of MTGD/LTGD has been discontinued with effect from March 26, 2025.

Ans. No. However, in case the customer is desirous of receiving any benefit or subsidy under any scheme notified under section 7 of the Aadhaar (Targeted Delivery of Financial and Other subsidies, Benefits and Services) Act, 2016 (18 of 2016), the customer shall provide the Aadhaar number. In other cases, the Aadhaar number may be provided voluntarily by the customers.