Queries

Bank’s Response

1

Whether there is any cutoff date for below condition or running FY list of accounts are also will be considered?
“The bidder should be presently handling similar programmes for at least one corporate client with coverage of at least 5,000 members with minimum of 75% of tests covered in the health checkup packages during the last five years.”

The participants were informed that the cutoff date is March 31, 2024.

2

Do all the documents required to be submitted on the MSTC portal have to be physically signed or can we submit digitally signed documents for the RFQ?

The participants were informed that documents with digital signatures are required to be submitted on the MSTC portal.

3

In point 7 of Annex 2, it is mentioned that the reimbursement towards verified completed Annual health Checkups will be made by the Bank to the selected bidder on a quarterly basis. Whether there can be a consideration of a monthly billing cycle and a payout of 45 days?

The participants were informed that the reimbursement towards verified completed Annual health Checkups will be made by the Bank to the selected bidder on a quarterly basis only.

4

It is requested to provide AHC/ claims dump for the previous 2 years which will have name of the hospital/DC where the annual health checkup was done.

The participants were informed that claims dump for the previous 2 years cannot be shared due to confidentiality.  However, utilisation percentage is already mentioned in RFP document.

5

In Annex 5, there is an RBI mentioned list of Hospitals and DCs. Do we need to list all of these or can we share what we currently have in our network?

The Bank has clarified that the list of Hospitals/DCs mentioned in Annex 5 is the preferred list of the Bank. The bidders can include the Hospitals/DCs which are in their network at inception and throughout the tenure of the contract but need to abide by the criteria that out of the total number of Hospitals/DCs in the preferred list of the Bank, at least 70% Hospitals/DCs should be empaneled for metro cities and 65% Hospitals/DCs to be empaneled for non-metro cities.

6

It is mentioned that the bids have to be sent inclusive of brokerage. What % brokerage are we supposed to build?

The Bank has clarified that the rates to be quoted by the insurance companies should be inclusive of brokerage as per IRDAI which is mentioned in the tender. Brokerage is not applicable for Wellness Service Providers.

7

Aditya Birla Health Insurance Company Limited sought clarification regarding how payment will be made to an insurance company.

The Bank clarified that the selected bidder will be required to submit verified utilization statement both on a monthly and quarterly basis (post reconciliation). The reimbursement towards verified completed Annual health Checkups will be made by the Bank to the selected bidder on a quarterly basis.
In the event the contract is awarded to an insurance company, the Bank will make payment towards health check-up for five employees in advance, due to 64VB compliance of IRDAI Guidelines.

8

Bajaj Allianz General Insurance Company Limited has sought clarification on whether home sample collection is allowed? If so, how the billing to be done.

The Bank clarified that home sample collection for pathology tests is allowed. For other tests, employee will have to visit the hospital/DC. However, the selected bidder has to ensure that a single bill is raised for reimbursement against an employee after all tests are completed.

9

What is the process for MIS Reporting in the last two years?

The participants were informed that Monthly and Quarterly sharing of utilization report by service provider has been in practice in the past, which is followed by reconciliation exercise by Bank’s brokers followed by submission to the Bank.

10

Certain clarifications were sought by ICICI Lombard General Insurance Company Limited on Scope of Work, Annexure 1 and Annexure 2 of RFP document.

Revised instructions have been issued through a Corrigendum.