Consumer Education and Protection

Credit Card Operations of Banks

RBI/2008-2009/100 DBOD.FSD.BC.23/24.01.011/2008-09 July@@NBSP@@ 23 , 2008 All Scheduled Commercial Banks (excluding RRBs) Dear Sir Credit Card Operations of Banks Please refer to the Master Circular on Credit Card Operations of banks (Circular No.DBOD.FSD.BC.6/24.01.011/2008-2009) dated July 1, 2008. 2. In this connection, we advise that the Reserve Bank of India had undertaken a study on the credit card operations of banks, based on the complaints received by the Ban

RBI/2008-2009/100 DBOD.FSD.BC.23/24.01.011/2008-09 July@@NBSP@@ 23 , 2008 All Scheduled Commercial Banks (excluding RRBs) Dear Sir Credit Card Operations of Banks Please refer to the Master Circular on Credit Card Operations of banks (Circular No.DBOD.FSD.BC.6/24.01.011/2008-2009) dated July 1, 2008. 2. In this connection, we advise that the Reserve Bank of India had undertaken a study on the credit card operations of banks, based on the complaints received by the Ban

Credit Card Operations of Banks

StCBs/DCCBs - Banking Facilities to Visually Challenged

RBI/2008-09/91 RPCD.CO.RF.No.BC@@NBSP@@ 1/07.06.00/2008-09 July 9, 2008 18 Ashadha, Saka 1930 To All State and Central Co-operative Banks Dear Sir, Banking facilities to the visually challenged It has been brought to our notice that visually challenged persons are facing problems in availing banking facilities. It may be noted that banking facilities including cheque book facility / operation of ATM / locker, etc. cannot be denied to the visually challenged as they ar

RBI/2008-09/91 RPCD.CO.RF.No.BC@@NBSP@@ 1/07.06.00/2008-09 July 9, 2008 18 Ashadha, Saka 1930 To All State and Central Co-operative Banks Dear Sir, Banking facilities to the visually challenged It has been brought to our notice that visually challenged persons are facing problems in availing banking facilities. It may be noted that banking facilities including cheque book facility / operation of ATM / locker, etc. cannot be denied to the visually challenged as they ar

StCBs/DCCBs - Banking Facilities to Visually Challenged

Foreign Exchange Management (Deposit) Regulations, 2000 - Credit to Non Resident (External) Rupee Accounts

RBI/2007-2008/343A. P. (DIR Series) Circular No.@@NBSP@@45May 30,@@NBSP@@ 2008To,All Category – I Authorised Dealer banks and Authorised BanksMadam / Sir,Foreign Exchange Management (Deposit) Regulations, 2000 –Credit to Non Resident (External) Rupee AccountsAttention of Authorised Dealer Category - I (AD Category – I) banks is invited to paragraph 3 of Schedule I to the Foreign Exchange Management (Deposit) Regulations, 2000 [Notification No. FEMA 5/2000-RB dated May

RBI/2007-2008/343A. P. (DIR Series) Circular No.@@NBSP@@45May 30,@@NBSP@@ 2008To,All Category – I Authorised Dealer banks and Authorised BanksMadam / Sir,Foreign Exchange Management (Deposit) Regulations, 2000 –Credit to Non Resident (External) Rupee AccountsAttention of Authorised Dealer Category - I (AD Category – I) banks is invited to paragraph 3 of Schedule I to the Foreign Exchange Management (Deposit) Regulations, 2000 [Notification No. FEMA 5/2000-RB dated May

Foreign Exchange Management (Deposit) Regulations, 2000 - Credit to Non Resident (External) Rupee Accounts

StCBs/DCCBs - Customer Charges for use of ATMs for Cash Withdrawal/Balance Enquiry

RBI/2007-2008/318 RPCD.CO.RF.BC.No. 69 / 07.06.00 / 2007-08 May 13, 2008 23 Vaishakha, Saka 1930 To All State and Central Co-operative Banks Dear Sir, Customer charges for use of ATMs for cash withdrawal and balance enquiry Automated Teller Machines (ATMs) have gained prominence as a delivery channel for banking transactions in India. Banks have been deploying ATMs to increase their reach. While ATMs facilitate a variety of banking transactions for customers, their ma

RBI/2007-2008/318 RPCD.CO.RF.BC.No. 69 / 07.06.00 / 2007-08 May 13, 2008 23 Vaishakha, Saka 1930 To All State and Central Co-operative Banks Dear Sir, Customer charges for use of ATMs for cash withdrawal and balance enquiry Automated Teller Machines (ATMs) have gained prominence as a delivery channel for banking transactions in India. Banks have been deploying ATMs to increase their reach. While ATMs facilitate a variety of banking transactions for customers, their ma

StCBs/DCCBs - Customer Charges for use of ATMs for Cash Withdrawal/Balance Enquiry

Grievance Redressal Mechanism in banks

RBI/2007-08/309 DBOD.No.Leg BC.81/09.07.005/2007-08 May 2, 2008 To All Scheduled Commercial Banks (excluding RRBs) Dear Sir , Grievance Redressal Mechanism in banks Please refer to our Circular DBOD.No.Leg BC.60/09.07.005/2006-07 dated February 22, 2007 wherein instructions were issued to banks regarding analysis and disclosure of complaints. In this connection, it may be mentioned that a proper analysis and disclosure of complaints would be possible only if there is

RBI/2007-08/309 DBOD.No.Leg BC.81/09.07.005/2007-08 May 2, 2008 To All Scheduled Commercial Banks (excluding RRBs) Dear Sir , Grievance Redressal Mechanism in banks Please refer to our Circular DBOD.No.Leg BC.60/09.07.005/2006-07 dated February 22, 2007 wherein instructions were issued to banks regarding analysis and disclosure of complaints. In this connection, it may be mentioned that a proper analysis and disclosure of complaints would be possible only if there is

Grievance Redressal Mechanism in banks

UCBs - Cheque Collection Policy

RBI/2007-2008/281UBD (PCB) BPD Cir No 40/ 09.39.000/ 2007-08April 15, 2008 ToThe Chief Executive Officers ofAll Scheduled Primary (Urban) Co-operative banks Dear Sir, Committee on Procedures and Performance Audit on Public Services (CPPAPS)- Formulating policy for (i) Immediate Credit of local / outstation cheques (ii) Time Frame for Collection of local / outstation cheques and (iii) Interest Payment for delayed collectionAs you are aware, Reserve Bank has been issuin

RBI/2007-2008/281UBD (PCB) BPD Cir No 40/ 09.39.000/ 2007-08April 15, 2008 ToThe Chief Executive Officers ofAll Scheduled Primary (Urban) Co-operative banks Dear Sir, Committee on Procedures and Performance Audit on Public Services (CPPAPS)- Formulating policy for (i) Immediate Credit of local / outstation cheques (ii) Time Frame for Collection of local / outstation cheques and (iii) Interest Payment for delayed collectionAs you are aware, Reserve Bank has been issuin

UCBs - Cheque Collection Policy

Mandatory electronic payment of tax by certain Categories of taxpayers w.e.f. 1.4.2008

RBI/2007-08/280 DGBA.GAD. No. H. 10875 / 42.01.038 /2007-08 April 10, 2008 The Chairman & Managing Director/Managing Director State Bank of India and its Associates/ All Nationalised banks/ Axis Bank Ltd/ HDFC Bank Ltd/ ICICI Bank Ltd/ IDBI Ltd/ J&K Bank Ltd. Dear Sir, Mandatory electronic payment of tax by certain Categories of taxpayers w.e.f. 1.4.2008 As you are aware, the Central Board of Direct Taxes vide their Notification No. 34/2008 dated 13-3-2008 (co

RBI/2007-08/280 DGBA.GAD. No. H. 10875 / 42.01.038 /2007-08 April 10, 2008 The Chairman & Managing Director/Managing Director State Bank of India and its Associates/ All Nationalised banks/ Axis Bank Ltd/ HDFC Bank Ltd/ ICICI Bank Ltd/ IDBI Ltd/ J&K Bank Ltd. Dear Sir, Mandatory electronic payment of tax by certain Categories of taxpayers w.e.f. 1.4.2008 As you are aware, the Central Board of Direct Taxes vide their Notification No. 34/2008 dated 13-3-2008 (co

Mandatory electronic payment of tax by certain Categories of taxpayers w.e.f. 1.4.2008

Customer charges for use of ATMs for cash withdrawal and balance enquiry

RBI/2007-2008/260 DPSS No.1405 / 02.10.02 / 2007-2008 March 10, 2008 The Chairman / Chief Executive Officer (All Scheduled commercial banks including RRBs) Dear Sir Customer charges for use of ATMs for cash withdrawal and balance enquiry 1. Automated Teller Machines (ATMs) have gained prominence as a delivery channel for banking transactions in India. Banks have been deploying ATMs to increase their reach. While ATMs facilitate a variety of banking transactions for cu

RBI/2007-2008/260 DPSS No.1405 / 02.10.02 / 2007-2008 March 10, 2008 The Chairman / Chief Executive Officer (All Scheduled commercial banks including RRBs) Dear Sir Customer charges for use of ATMs for cash withdrawal and balance enquiry 1. Automated Teller Machines (ATMs) have gained prominence as a delivery channel for banking transactions in India. Banks have been deploying ATMs to increase their reach. While ATMs facilitate a variety of banking transactions for cu

Customer charges for use of ATMs for cash withdrawal and balance enquiry

Repayment of 6.5% Savings Bonds, 2003 (Non Taxable)

RBI Circular No. 249/2007-2008Ref No DGBA.CDD / H- 9362 / 13.04.137 / 2007 - 08February 27, 2008 Phalguna 8, 1929 (Saka)The General ManagerState Bank of India and Associate Banksand 17 Nationalised BanksICICI Bank Ltd. / IDBI Ltd./ HDFC Bank Ltd / Axis Bank Ltd.Stock Holding Corporation of India LtdDear Sir,Repayment of 6.5% Savings Bonds, 2003 (Non Taxable) Please refer to our Loan Circular CO.DT. 13.01.298 / H-3566/2002-03 dated March 15, 2003 regarding issue of 6.5

RBI Circular No. 249/2007-2008Ref No DGBA.CDD / H- 9362 / 13.04.137 / 2007 - 08February 27, 2008 Phalguna 8, 1929 (Saka)The General ManagerState Bank of India and Associate Banksand 17 Nationalised BanksICICI Bank Ltd. / IDBI Ltd./ HDFC Bank Ltd / Axis Bank Ltd.Stock Holding Corporation of India LtdDear Sir,Repayment of 6.5% Savings Bonds, 2003 (Non Taxable) Please refer to our Loan Circular CO.DT. 13.01.298 / H-3566/2002-03 dated March 15, 2003 regarding issue of 6.5

Repayment of 6.5% Savings Bonds, 2003 (Non Taxable)

Guardians appointed by District Courts/Local Level Committees can open/operate bank accounts of certain categories of Disabled Persons

RBI/2007-2008/ 189DBOD.No.Leg.BC. 51 /09.07.005/2007-08November 19, 2007All Scheduled Commercial Banks(Excluding RRBs)Dear Sir,Legal Guardianship Certificate issued under the National TrustAct, 1999 empowering the disabled persons with autism,cerebral palsy, mental retardation and multiple disabilitiesWe have been advised by the National Trust for the Welfare of Persons with Autism, Cerebral Palsy, Mental Retardation and Multiple Disabilities (the Trust) that a questi

RBI/2007-2008/ 189DBOD.No.Leg.BC. 51 /09.07.005/2007-08November 19, 2007All Scheduled Commercial Banks(Excluding RRBs)Dear Sir,Legal Guardianship Certificate issued under the National TrustAct, 1999 empowering the disabled persons with autism,cerebral palsy, mental retardation and multiple disabilitiesWe have been advised by the National Trust for the Welfare of Persons with Autism, Cerebral Palsy, Mental Retardation and Multiple Disabilities (the Trust) that a questi

Guardians appointed by District Courts/Local Level Committees can open/operate bank accounts of certain categories of Disabled Persons