Press Releases - Consumer Education and Protection - RBI - Reserve Bank of India
Press Releases
Dec 24, 2004
Dealing with Customer Complaints of Credit Cards: RBI asks banks to be more sensitive to customer complaints:IBA to evolve a Code of Conduct for Credit Card Issuing Banks
At a meeting of banks issuing credit cards held today, by the Reserve Bank of India in Mumbai, it was decided that the Indian Banks' Association along with some large credit cards issuing banks will evolve a code of conduct to be voluntarily adopted by the banks issuing credit cards. The meeting was held in the wake of significant concerns that had arisen of late in regard to credit card operations of banks. The Reserve Bank also stressed on the need for the card issu
At a meeting of banks issuing credit cards held today, by the Reserve Bank of India in Mumbai, it was decided that the Indian Banks' Association along with some large credit cards issuing banks will evolve a code of conduct to be voluntarily adopted by the banks issuing credit cards. The meeting was held in the wake of significant concerns that had arisen of late in regard to credit card operations of banks. The Reserve Bank also stressed on the need for the card issu
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Jul 15, 2004
RBI's Draft Citizens' Charter for Better Service in Currency Exchange
The Reserve Bank of India in its endeavour to provide better customer service in the currency exchange area, has placed on its website www.rbi.org.in a draft Citizens' Charter (revised) in the matter of facilities made available to the public for exchange of notes and coins.The members of the public are requested to offer their suggestions/ comments for betterment of the Charter. The suggestions/comments may be forwarded by July 31, 2004, to the Chief General Manager,
The Reserve Bank of India in its endeavour to provide better customer service in the currency exchange area, has placed on its website www.rbi.org.in a draft Citizens' Charter (revised) in the matter of facilities made available to the public for exchange of notes and coins.The members of the public are requested to offer their suggestions/ comments for betterment of the Charter. The suggestions/comments may be forwarded by July 31, 2004, to the Chief General Manager,
Mar 29, 2004
RBI appoints Banking Ombudsman at Chennai
The Reserve Bank of India has appointed Shri S. Gopalakrishnan as the Banking Ombudsman for the state of Tamil Nadu and the Union Territories of Pondicherry and Andaman and Nicobar Islands with effect from March 22, 2004. As Banking Ombudsman, Shri Gopalakrishnan will have his office at Kuralagam Building, (3rd Floor), Esplanade, N. S. C. Bose Road, Chennai-600 108.The Banking Ombudsman Scheme was introduced in June 1995 with a view to providing to the bank customers
The Reserve Bank of India has appointed Shri S. Gopalakrishnan as the Banking Ombudsman for the state of Tamil Nadu and the Union Territories of Pondicherry and Andaman and Nicobar Islands with effect from March 22, 2004. As Banking Ombudsman, Shri Gopalakrishnan will have his office at Kuralagam Building, (3rd Floor), Esplanade, N. S. C. Bose Road, Chennai-600 108.The Banking Ombudsman Scheme was introduced in June 1995 with a view to providing to the bank customers
Feb 17, 2004
RBI appoints Banking Ombudsman at Kolkata
The Reserve Bank of India has appointed Shri P. K. Sarkar as the Banking Ombudsman for the states of West Bengal and Sikkim with effect from January 16, 2004. As Banking Ombudsman, Shri Sarkar will have his office at Reserve Bank of India Building, 15 Netaji Subhas Road, Kolkata-700 001.The Banking Ombudsman Scheme was introduced in June 1995 with a view to providing to the bank customers quick and low-cost redressal of grievances relating to banking services. Its sco
The Reserve Bank of India has appointed Shri P. K. Sarkar as the Banking Ombudsman for the states of West Bengal and Sikkim with effect from January 16, 2004. As Banking Ombudsman, Shri Sarkar will have his office at Reserve Bank of India Building, 15 Netaji Subhas Road, Kolkata-700 001.The Banking Ombudsman Scheme was introduced in June 1995 with a view to providing to the bank customers quick and low-cost redressal of grievances relating to banking services. Its sco
Jan 09, 2004
RBI appoints Banking Ombudsman at Gujarat
The Reserve Bank of India has appointed Shri P. K. Brahma as the Banking Ombudsman for the state of Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu with effect from January 7, 2004. As Banking Ombudsman, Shri Brahma will have his office at La Gajjar Chambers, Ashram Road, Ahmedabad-380 009.The Banking Ombudsman Scheme was introduced in June 1995 with a view to providing to the bank customers quick and low-cost redressal of grievances relating to ba
The Reserve Bank of India has appointed Shri P. K. Brahma as the Banking Ombudsman for the state of Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu with effect from January 7, 2004. As Banking Ombudsman, Shri Brahma will have his office at La Gajjar Chambers, Ashram Road, Ahmedabad-380 009.The Banking Ombudsman Scheme was introduced in June 1995 with a view to providing to the bank customers quick and low-cost redressal of grievances relating to ba
Jan 07, 2004
RBI appoints Banking Ombudsman at Jaipur
The Reserve Bank of India has appointed Shri Rajendra Singh as the Banking Ombudsman for the state of Rajasthan with effect from January 5, 2004. As Banking Ombudsman, Shri Singh will have his office at Reserve Bank of India Building, Rambagh Circle, Tonk Road, Jaipur-302 004.The Banking Ombudsman Scheme was introduced in June 1995 with a view to providing to the bank customers quick and low-cost redressal of grievances relating to banking services. Its scope of autho
The Reserve Bank of India has appointed Shri Rajendra Singh as the Banking Ombudsman for the state of Rajasthan with effect from January 5, 2004. As Banking Ombudsman, Shri Singh will have his office at Reserve Bank of India Building, Rambagh Circle, Tonk Road, Jaipur-302 004.The Banking Ombudsman Scheme was introduced in June 1995 with a view to providing to the bank customers quick and low-cost redressal of grievances relating to banking services. Its scope of autho
Dec 09, 2003
Work towards A World Class Banking System in India :RBI Deputy Governor exhorts Banks
'The regulatory guidelines can at best represent the minimum requirements which the supervisor expects each bank to achieve. The sophisticated banks have to set their own standards for risk management depending on their risk appetite, the products, the portfolios and the markets in which they operate'. This was stated by Smt.K.J. Udeshi, Deputy Governor, Reserve Bank of India. She was delivering the inaugural address at a Conference on Banking and Trade Finance. The C
'The regulatory guidelines can at best represent the minimum requirements which the supervisor expects each bank to achieve. The sophisticated banks have to set their own standards for risk management depending on their risk appetite, the products, the portfolios and the markets in which they operate'. This was stated by Smt.K.J. Udeshi, Deputy Governor, Reserve Bank of India. She was delivering the inaugural address at a Conference on Banking and Trade Finance. The C
Oct 01, 2003
RBI appoints Banking Ombudsman at Mumbai
The Reserve Bank of India has appointed Shri N. Sadasivan as the Banking Ombudsman for the states of Maharashtra and Goa with effect from October 1, 2003. As Banking Ombudsman, Shri Sadasivan will have his office at Garment House, Dr. Annie Besant Road, Worli, Mumbai 400 018.The Banking Ombudsman Scheme was introduced in June 1995 with a view to providing to the bank customers quick and low-cost redressal of grievances relating to banking services. Its scope of author
The Reserve Bank of India has appointed Shri N. Sadasivan as the Banking Ombudsman for the states of Maharashtra and Goa with effect from October 1, 2003. As Banking Ombudsman, Shri Sadasivan will have his office at Garment House, Dr. Annie Besant Road, Worli, Mumbai 400 018.The Banking Ombudsman Scheme was introduced in June 1995 with a view to providing to the bank customers quick and low-cost redressal of grievances relating to banking services. Its scope of author
Sep 24, 2003
RBI Caution against Misrepresentation of its Registration
It has come to the notice of the Reserve Bank of India (RBI) that a financial company attempted to mislead the public through a misrepresentation of the power of attorney registered with the RBI as the RBI’s registration for conducting business.The RBI has clarified that its Public Debt Office (PDO) routinely registers documents, such as, resolutions and specimen signatures, certificates of change in name, power of attorney, etc., in its books to any holder of governm
It has come to the notice of the Reserve Bank of India (RBI) that a financial company attempted to mislead the public through a misrepresentation of the power of attorney registered with the RBI as the RBI’s registration for conducting business.The RBI has clarified that its Public Debt Office (PDO) routinely registers documents, such as, resolutions and specimen signatures, certificates of change in name, power of attorney, etc., in its books to any holder of governm
Sep 11, 2003
RBI appoints Banking Ombudsman at Thiruvananthapuram
The Reserve Bank of India has appointed Shri V. Krishnamurthy as the Banking Ombudsman for the state of Kerala and Union Territory of Lakshadweep with effect from September 11, 2003. As Banking Ombudsman, Shri Krishnamurthy will have his office at Reserve Bank of India Building, Bakery Junction, Thiruvananthapuram-695 033..The Banking Ombudsman Scheme was introduced in June 1995 with a view to providing to the bank customers quick and low-cost redressal of grievances
The Reserve Bank of India has appointed Shri V. Krishnamurthy as the Banking Ombudsman for the state of Kerala and Union Territory of Lakshadweep with effect from September 11, 2003. As Banking Ombudsman, Shri Krishnamurthy will have his office at Reserve Bank of India Building, Bakery Junction, Thiruvananthapuram-695 033..The Banking Ombudsman Scheme was introduced in June 1995 with a view to providing to the bank customers quick and low-cost redressal of grievances
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