New FAQ Page 2 - RBI - Reserve Bank of India
Clarifications to Queries on Guidelines for Licensing of New Banks in the Private Sector
Ans. In case of PPIs issued by banks and non-banks, customers have recourse to the Reserve Bank - Integrated Ombudsman Scheme, 2021 for grievance redressal. This scheme is available on the RBI website at the link - https://cms.rbi.org.in.
Ans. A PPI issuer can issue any one of the following three types to a customer:
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Small PPIs upto ₹10,000 (with cash loading facility);
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Small PPIs upto ₹10,000 (with no cash loading facility); and
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Full-KYC PPIs.
Ans. Within the types mentioned above, in case a PPI issuer is issuing multiple PPIs to same customer due to various reasons (e.g. multiple co-branding partners, issuance of PPI in different form factors like wallets / cards), then the PPI issuer shall monitor the limits through centralised database / management information system (MIS).
For example, the limit of ₹2,00,000/- at any point of time shall be calculated after combining the value in all full-KYC PPIs issued to a customer by a particular PPI issuer under various arrangements / form factor. Similarly, the limit of ₹10,000 in paragraph 9.1(i) of MD-PPIs is across all Small PPIs (issued by the PPI issuer under various arrangements / form factor). A PPI issuer cannot issue both types of Small PPIs to same mobile number at the same time.
However, the limits do not include the two categories (Gift PPIs and PPI-MTS) mentioned in paragraph 10 of the MD-PPIs.
Electronic Clearing Service (Credit Clearing) Mandate Form
(Investor (s)’s option to receive redemption proceeds and
interest payments through Credit Clearing Mechanism)
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Investor(s) Name and Address |
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3. |
Particulars of Bank account
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(In lieu of the bank certificate to be obtained as under, please attach a blank cancelled cheque or photocopy of a cheque or front page of your savings bank passbook issued by your bank for verification of the above particulars)
4. Date of effect :
I/We hereby declare that the particulars given above are correct and complete. If the transaction is delayed or not effected at all for reasons of incomplete or incorrect information, I/We would not hold the user institution responsible. I/We have read the option invitation letter and agree to discharge the responsibility expected of us as a participant under the scheme.Date:
(.....................................)
Signature(s) of the Investor(s)
(In case of joint holdings, all the investors, whose signatures are registered with PDOs, should sign here)
Certified that the particulars furnished above are correct as per our records.
Bank’s Stamp:
Date:
(.................................)
Signature of the authorised official of the Bank
* Compulsory for investors due to receive maturity proceeds exceeding Rs. One lakh
These FAQs are issued by the Reserve Bank of India for information and general guidance purposes only. The Bank will not be held responsible for actions taken and/or decisions made on the basis of the same. For clarifications or interpretations, if any, investors are requested to be guided by the relevant circulars and notifications issued from time to time by the Bank and the Government as well as the relevant provisions of the Government Securities Act, 2006 and the Government Securities Regulations, 2007.
Ans. Interoperability is the technical compatibility that enables a payment system to be used in conjunction with other payment systems. Interoperability has been allowed in PPIs through circular dated October 16, 2018 and it has been made mandatory vide circular dated May 19, 2021.
Page Last Updated on: December 11, 2022