RBI/ 2010-11/407 RPCD. FID. BC.No. 53 / 12.01.001/ 2010-11 February 14, 2011 The Chairman/ Managing Director/ Chief Executive Officer All Scheduled Commercial Banks Dear Sir, Master Circular on Micro Credit The Reserve Bank of India has, from time to time, issued a number of guidelines/instructions to banks on micro credit. In order to enable the banks to have instructions at one place, a Master Circular incorporating the existing guidelines/instructions on the subjec

RBI/ 2010-11/52 RPCD. FID. BC.No. 05 /12.01.001/ 20010-11 July 1, 2010 The Chairman/ Managing Director/ Chief Executive Officer All Scheduled Commercial Banks Dear Sir, Master Circular on Micro Credit The Reserve Bank of India has, from time to time, issued a number of guidelines/instructions to banks on micro credit. In order to enable the banks to have instructions at one place, a Master Circular incorporating the existing guidelines/instructions on the subject has

RBI/2010-11/50 DBOD No. BP. BC. 18/ 21.04.141 / 2010-11 July 1, 2010 All Commercial Banks (excluding Regional Rural Banks) Dear Sir, Master Circular – Prudential norms for classification, valuation and operation of investment portfolio by banks Please refer to the Master Circular No. DBOD. BP. BC.3 / 21.04.141/ 2009-10 dated July 1, 2009, containing consolidated instructions/guidelines issued to banks till June 30, 2009, on matters relating to prudential norms for cla

RBI/2010-11/86 Ref. MPD. No.332 /07.01.279/2010-11 July 1, 2010 Aashadha 10, 1932 (S) The Chairmen/Chief Executives of all Scheduled Banks (excluding RRBs) Dear Sir/Madam Master Circular on Export Credit Refinance Facility Please refer to Master Circular No.MPD No. 4627 /07.01.279/2009-10 dated July 1, 2009 on the above-mentioned subject. This revised Master Circular on Export Credit Refinance Facility@@NBSP@@@@NBSP@@ consolidates and updates all instructions/guidelin

RBI/2010-11/81 IDMD.PDRD. 01 /03.64.00 / 2010-11 July 1, 2010 All Primary Dealers in the Government Securities Market Dear Sir Master Circular – Operational Guidelines to Primary Dealers The Reserve Bank of India has, from time to time, issued a number of guidelines/instructions/circulars to the Primary Dealers (PDs) in regard to their operations in the Government Securities Market and other activities. To enable the PDs to have all the current instructions at one pla

RBI/2010-11/82 IDMD.PDRD.No.02 / 03.64.00 / 2010-11 July 1, 2010 All Primary Dealers in the Government Securities Market Dear Sir Master Circular on Capital Adequacy Standards and Risk Management Guidelines for standalone Primary Dealers The Reserve Bank of India has, from time to time, issued a number of guidelines on Capital Adequacy Standards and Risk Management for standalone Primary Dealers (PDs). To enable the PDs to have all the current instructions at one plac

RBI/2010-11/84 IDMD.DOD.14 /11.08.36/2010-11 July 1, 2010 The Chairmen/Chief Executives of All Scheduled Banks, Primary Dealers and All-India Financial Institutions Dear Sir, Master Circular - Guidelines for Issue of Commercial Paper As you are aware, Commercial Paper (CP), an unsecured money market instrument issued in the form of a promissory note, was introduced in India in 1990 with a view to enabling highly rated corporate borrowers to diversify their sources of

May 03, 2010

The Chairman/CEO
All Scheduled Commercial Banks

Dear Sir,

Customer complaints relating to ATM transactions

Kindly refer to our letter No. DPSS/CO/PD/2018/02.10.002/2009-10 dated March 19, 2010 on the introduction of a uniform template for lodging complaints relating to ATM transactions.

2. In this connection we request you to confirm that the templates have since been introduced and are being displayed at your ATMs. We further advise you to place the same on your website also for better customer service.

Yours faithfully,

(K. Sivaraman)
General Manager

May 03, 2010

The Chairman/CEO
All Scheduled Commercial Banks

Dear Sir,

Customer complaints relating to ATM transactions

Kindly refer to our letter No. DPSS/CO/PD/2018/02.10.002/2009-10 dated March 19, 2010 on the introduction of a uniform template for lodging complaints relating to ATM transactions.

2. In this connection we request you to confirm that the templates have since been introduced and are being displayed at your ATMs. We further advise you to place the same on your website also for better customer service.

Yours faithfully,

(K. Sivaraman)
General Manager

RBI/ 2009-10/20 DBOD No. BP. BC.3 / 21.04.141 / 2009-10 July 1, 2009 All Commercial Banks (excluding Regional Rural Banks) Dear Sir, Master Circular – Prudential norms for classification, valuation and operation of investment portfolio by banks Please refer to the Master Circular No. DBOD. BP. BC.5 / 21.04.141/ 2007-08 dated July 1, 2008, containing consolidated instructions/guidelines issued to banks till June 30, 2008, on matters relating to prudential norms for cla