RBI/2011-12/92 IDMD.PDRD.01 /03.64.00/2011-12 July 1, 2011 All Primary Dealers Dear Sir / Madam Master Circular – Operational Guidelines to Primary Dealers The Reserve Bank of India has, from time to time, issued a number of guidelines/instructions to the Primary Dealers (PDs) in regard to their operations in the Government Securities Market and other activities. To enable the PDs to have all the current instructions at one place, a Master Circular incorporating the g

RBI/2011-12/55 DBOD.BP.BC No. 16 /21.04.018/2011-12 July 1, 2011 The Chairmen/Chief Executives of All Scheduled Commercial Banks (excluding RRBs) Dear Sir, Master Circular - Disclosure in Financial Statements - Notes to Accounts Please refer to the Master Circular DBOD.BP.BC.No.3/21.04.018/2010-11 dated July 1, 2010 consolidating all operative instructions issued to banks till June 30, 2010 on matters relating to disclosures in the ‘Notes to Accounts’ to the Financial

RBI/2011-12/75 DBS.CO.FrMC.BC. No.2/23.04.001/2011-12 July 01, 2011 The Chief Executive Officers of All Primary (Urban) Co-operative Banks Dear Sir, Frauds – Classification and Reporting Please refer to our letter DBS.CO. FrMC BC No. 2/23.04.001/2009-10 dated July 01, 2010 forwarding therewith Master Circular on 'Frauds – Classification & Reporting'. It may be noted that the Master Circular consolidates and updates all the instructions issued during the year since

RBI/ 2010-11/407 RPCD. FID. BC.No. 53 / 12.01.001/ 2010-11 February 14, 2011 The Chairman/ Managing Director/ Chief Executive Officer All Scheduled Commercial Banks Dear Sir, Master Circular on Micro Credit The Reserve Bank of India has, from time to time, issued a number of guidelines/instructions to banks on micro credit. In order to enable the banks to have instructions at one place, a Master Circular incorporating the existing guidelines/instructions on the subjec

DPSS.CO.PD.No.52/02.10.02/2010-2011

July 06, 2010

The Chairman and Managing Director / Chief Executive Officers
All Scheduled Commercial Banks including RRBs /
Urban Co-operative Banks / State Co-operative Banks /
District Central Co-operative Banks

Madam/Dear Sir,

Display at ATM sites – procedure for lodging of ATM complaints and uniform template for filing complaints

Kindly refer to our letters DPSS No. 1316/02.10.02/2009-10 dated December 18, 2009, DPSS/CO/PD/2018/02.10.02/2009-10 dated March 19, 2010, and DPSS No. 2753/02.10.02/2009-10 dated June 15, 2010, on the above subject. We had vide these letters advised banks to display the procedure and contact information, and also make available at all ATM sites, the uniform template circulated by Indian Banks Association (IBA) for lodging of complaints relating to ATM transactions.

2. A recent survey undertaken by RBI across the country has revealed that most of the banks, contrary to the reports submitted to RBI, have not ensured that availability of the complaint templates at their ATMs, which is a matter of concern.

3. In this connection you are requested to submit to Department of Payment and Settlement Systems, Central Office, Reserve Bank of India, by July 31, 2010, your bank’s Action Plan for implementing Reserve Bank’s circular on making available the complaint templates on all ATMs for lodging ATM related complaints. The contact details like name, phone no, e-mail address etc. of a senior functionary of your bank who will be coordinating this matter may also be intimated to us.

Yours faithfully,

(K. Sivaraman)
General Manager

RBI/2010-11/41 DBOD.BP.BC No. 3/21.04.018/2010-11 July 1, 2010 The Chairmen/Chief Executives of All Scheduled Commercial Banks (excluding RRBs & LAB) Dear Sir, Master Circular - Disclosure in Financial Statements - Notes to Accounts Please refer to the Master Circular DBOD.BP.BC.No.22/21.04.018/2009-10 dated July 1, 2009 consolidating all operative instructions issued to banks till June 30, 2009 on matters relating to disclosures in the ‘Notes to Accounts’ to the

RBI/2010-2011/40 DBOD. No. FID. FIC.4 /01.02.00/2010-11 01 July, 2010 10 Aashadha 1932 (Saka) The CEOs of the all-India Term-lending and Refinancing Institutions (Exim Bank, NABARD, NHB and SIDBI) Dear Sir, Master Circular - Exposure Norms for Financial Institutions Please refer to the Master Circular DBOD.No.FID.FIC.4/01.02.00/2009-10 dated July 01, 2009 on the captioned subject. The enclosed Master Circular consolidates and updates all the instructions/ guidelines o

RBI/2010-2011/39 DBOD. No. FID. FIC.2 /01.02.00/2010-11 @@NBSP@@01 July, 2010 10 Aashadha 1932 (Saka) The CEOs of the All-India Term-lending and Refinancing Institutions (Exim Bank, NABARD, NHB and SIDBI) Dear Sir, Master Circular - Disclosure Norms for Financial Institutions Please refer to the Master Circular DBOD No.FID.FIC.2 /01.02.00/2009-10 dated July 01, 2009 on the above subject. The enclosed Master Circular consolidates and updates all the instructions/ guide

RBI/2010-2011/38 DBOD.No. FID.FIC. 1/ 01.02.00/2010-11 @@NBSP@@01 July, 2010 10 Aashadha 1932 (Saka) The CEOs of the All-India Term Lending and Refinancing Institutions (Exim Bank, NABARD, NHB and SIDBI) Dear Sir, Master Circular- Resource Raising Norms for Financial Institutions Please refer to Master Circular DBOD. No. FID.FIC.1/01.02.00/2009-10 dated July 01, 2009 on the captioned subject. The enclosed Master Circular consolidates and updates all the instructions/g

RBI/2010-11/48 UBD.LS (PCB) MC.No.14 /07.01.00/2010-11 July 01, 2010 All Primary (Urban) Co-operative Banks Dear Sir, Master Circular@@NBSP@@on Area of Operation, Branch Authorisation Policy, Opening/ Up-gradation of Extension Counters, ATMs and Shifting/Splitting/Closure of Offices Please refer to our Master Circular UBD.BL (PCB) MC.No.14/07.01.00/2009-10, dated July 1, 2009 on the captioned subject. Master Circular consolidates and updates all the instructions/guide