(April to March 2021-22) |
Sr. No. |
Name of the Bank |
Number of complaints in major categories for Public Sector Banks |
Others |
Total |
Deposit Account |
Loans and Advances |
ATM/ Debit card/ Credit card |
Mobile Banking/ Electronic Banking |
Levy of Charges Without Prior Notice |
Pension |
Non-Observance of Fair Practices |
Failure on Commitments and Failure of Commitment to BCSBI Code |
|
Public Sector Banks |
10,632 |
12,609 |
35,037 |
24,226 |
5,087 |
6,070 |
13,445 |
14,669 |
25,250 |
147,025 |
1 |
State Bank of India (excluding SBI card) |
3,858 |
4,889 |
13,003 |
12,275 |
1,862 |
2,710 |
5,047 |
5,390 |
9,610 |
58,644 |
2 |
Bank of Baroda |
1,080 |
1,283 |
3,214 |
1,734 |
630 |
256 |
1,549 |
1,259 |
2,369 |
13,374 |
3 |
Bank of India |
452 |
602 |
2,923 |
966 |
215 |
217 |
608 |
530 |
1,319 |
7,832 |
4 |
Bank of Maharashtra |
123 |
145 |
624 |
320 |
92 |
30 |
110 |
111 |
398 |
1,953 |
5 |
Canara Bank |
980 |
1,202 |
1,992 |
1,111 |
581 |
343 |
1,256 |
1,463 |
2,042 |
10,970 |
6 |
Central Bank of India |
417 |
527 |
2,346 |
904 |
140 |
373 |
585 |
513 |
1,033 |
6,838 |
7 |
Indian Bank |
757 |
792 |
1,940 |
1,168 |
275 |
429 |
777 |
741 |
1,361 |
8,240 |
8 |
Indian Overseas Bank |
201 |
351 |
492 |
290 |
98 |
46 |
265 |
251 |
400 |
2,394 |
9 |
Punjab and Sind Bank |
61 |
82 |
207 |
134 |
31 |
7 |
60 |
210 |
156 |
948 |
10 |
Punjab National Bank |
1,600 |
1,430 |
4,492 |
2,909 |
645 |
1,192 |
1,785 |
2,789 |
3,776 |
20,618 |
11 |
UCO Bank |
206 |
236 |
464 |
384 |
84 |
76 |
221 |
262 |
498 |
2,431 |
12 |
Union Bank of India |
897 |
1,070 |
3,340 |
2,031 |
434 |
391 |
1,182 |
1,150 |
2,288 |
12,783 |
Appendix Table IV.12: Statement of complaints received at RBI Ombudsman Office (Continued) |
(April to March 2021-22) |
Sr. No. |
Name of the Bank |
Number of complaints in major categories for Private Sector Banks |
Others |
Total |
Deposit Account |
Loans and Advances |
ATM/ Debit card/ Credit card |
Mobile Banking / Electronic Banking |
Levy of Charges Without Prior Notice |
Pension |
Non-Observance of Fair Practices |
Failure on Commitments and Failure of Commitment to BCSBI Code |
|
Private Sector Banks |
4,215 |
10,025 |
28,903 |
11,180 |
6,727 |
62 |
8,762 |
9,805 |
14,596 |
94,275 |
1 |
Axis Bank Limited |
856 |
1,499 |
5,685 |
1,694 |
1,730 |
7 |
1,424 |
1,779 |
2,318 |
16,992 |
2 |
Bandhan Bank Limited |
48 |
134 |
184 |
106 |
21 |
1 |
83 |
54 |
138 |
769 |
3 |
Catholic Syrian Bank Limited |
7 |
19 |
15 |
7 |
10 |
- |
24 |
12 |
25 |
119 |
4 |
City Union Bank Limited |
18 |
54 |
49 |
60 |
19 |
- |
34 |
20 |
53 |
307 |
5 |
DCB Bank Limited |
31 |
188 |
35 |
26 |
50 |
1 |
90 |
108 |
119 |
648 |
6 |
Dhanlaxmi Bank Limited |
6 |
16 |
6 |
5 |
4 |
- |
7 |
7 |
13 |
64 |
7 |
Federal Bank Limited |
77 |
119 |
241 |
207 |
38 |
- |
118 |
66 |
175 |
1,041 |
8 |
HDFC Bank Limited |
834 |
2,077 |
5,950 |
2,673 |
1,248 |
18 |
1,849 |
2,305 |
3,090 |
20,044 |
9 |
ICICI Bank Limited |
1,050 |
2,529 |
5,815 |
3,158 |
1,698 |
21 |
2,102 |
2,298 |
3,372 |
22,043 |
10 |
IDBI Bank Limited |
179 |
392 |
383 |
301 |
217 |
5 |
250 |
252 |
521 |
2,500 |
11 |
IDFC First Bank Limited |
136 |
790 |
406 |
289 |
232 |
1 |
527 |
493 |
913 |
3,787 |
12 |
Indusind Bank Limited |
221 |
467 |
1,960 |
515 |
298 |
- |
488 |
614 |
860 |
5,423 |
13 |
Jammu & Kashmir Bank Limited |
28 |
59 |
190 |
143 |
31 |
2 |
52 |
29 |
123 |
657 |
14 |
Karnataka Bank Limited |
36 |
76 |
98 |
106 |
45 |
- |
55 |
89 |
87 |
592 |
15 |
Karur Vysya Bank Limited |
48 |
103 |
69 |
79 |
27 |
1 |
83 |
57 |
69 |
536 |
16 |
Kotak Mahindra Bank Limited |
326 |
765 |
2,152 |
1,048 |
503 |
5 |
706 |
785 |
1,451 |
7,741 |
17 |
Nainital Bank Limited |
6 |
8 |
11 |
12 |
3 |
- |
9 |
5 |
7 |
61 |
18 |
RBL Bank Limited |
114 |
234 |
4,856 |
294 |
297 |
- |
433 |
417 |
657 |
7,302 |
19 |
South Indian Bank Limited |
32 |
89 |
88 |
77 |
31 |
- |
67 |
36 |
80 |
500 |
20 |
Tamilnad Mercantile Bank Limited |
30 |
43 |
49 |
51 |
28 |
- |
69 |
17 |
43 |
330 |
21 |
Yes Bank Limited |
132 |
364 |
661 |
329 |
197 |
- |
292 |
362 |
482 |
2,819 |
Appendix Table IV.12: Statement of complaints received at RBI Ombudsman Office (Continued) |
(April to March 2021-22) |
Sr. No. |
Name of the Bank |
Number of complaints in major categories for Foreign Banks |
Others |
Total |
Deposit Account |
Loans and Advances |
ATM/ Debit card/ Credit card |
Mobile Banking/ Electronic Banking |
Levy of Charges Without Prior Notice |
Pension |
Non-Observance of Fair Practices |
Failure On Commitments and Failure of Commitment to BCSBI Code |
|
Foreign Banks |
163 |
318 |
2,085 |
458 |
203 |
6 |
355 |
326 |
550 |
4,464 |
1 |
AB Bank Limited |
- |
- |
2 |
- |
- |
- |
- |
- |
1 |
3 |
2 |
Abu Dhabi Commercial Bank PJSC |
- |
1 |
- |
- |
- |
- |
- |
- |
- |
1 |
3 |
American Express Banking Corporation |
1 |
2 |
233 |
4 |
26 |
- |
14 |
19 |
10 |
309 |
4 |
Barclays Bank Plc |
2 |
1 |
6 |
1 |
1 |
- |
- |
2 |
6 |
19 |
5 |
Bank of America National Association |
- |
- |
- |
2 |
- |
- |
2 |
- |
4 |
8 |
6 |
Bank of Bahrain and Kuwait B.S.C |
- |
- |
- |
- |
- |
- |
1 |
- |
- |
1 |
7 |
BNP Paribas |
- |
1 |
- |
- |
- |
- |
1 |
- |
- |
2 |
8 |
Citibank N.A. |
33 |
34 |
777 |
136 |
41 |
- |
98 |
80 |
162 |
1,361 |
9 |
DBS Bank India Limited |
54 |
27 |
56 |
105 |
20 |
2 |
48 |
40 |
81 |
433 |
10 |
Deutsche Bank A.G., |
7 |
38 |
4 |
3 |
5 |
- |
15 |
18 |
34 |
124 |
11 |
Doha Bank QSC |
- |
- |
- |
- |
- |
- |
1 |
- |
- |
1 |
12 |
Emirates NBD BANK (P.J.S.C.) |
1 |
- |
- |
- |
- |
- |
- |
- |
- |
1 |
13 |
FirstRand Bank Limited |
- |
- |
- |
1 |
- |
- |
- |
- |
- |
1 |
14 |
Hong Kong and Shanghai Banking Corporation Limited |
14 |
26 |
217 |
27 |
11 |
- |
32 |
21 |
31 |
379 |
15 |
Industrial & Commercial Bank of China Limited |
- |
- |
- |
- |
- |
- |
- |
1 |
- |
1 |
16 |
JP Morgan Chase Bank N.A. |
- |
- |
- |
- |
- |
- |
- |
- |
1 |
1 |
17 |
Mizuho Bank Limited |
- |
- |
- |
- |
- |
- |
- |
- |
2 |
2 |
18 |
MUFG Bank, Ltd. |
- |
- |
- |
- |
- |
- |
1 |
- |
- |
1 |
19 |
Natwest Markets PLC (Erstwhile The Royal Bank of Scotland PLC) |
- |
- |
4 |
- |
- |
- |
2 |
4 |
1 |
11 |
20 |
SBM Bank (India) Limited |
10 |
6 |
66 |
11 |
1 |
- |
2 |
9 |
10 |
115 |
21 |
Shinhan Bank |
- |
1 |
- |
- |
- |
- |
- |
1 |
1 |
3 |
22 |
Sonali Bank |
- |
- |
- |
- |
- |
1 |
- |
- |
- |
1 |
23 |
Standard Chartered Bank |
41 |
177 |
720 |
168 |
98 |
3 |
138 |
129 |
206 |
1,680 |
24 |
United Overseas Bank Limited |
- |
1 |
- |
- |
- |
- |
- |
- |
- |
1 |
25 |
Woori Bank |
- |
3 |
- |
- |
- |
- |
- |
2 |
- |
5 |
Appendix Table IV.12: Statement of complaints received at RBI Ombudsman Office (Concluded) |
(April to March 2021-22) |
Sr. No. |
Name of the Bank |
Number of complaints in major categories for Small Finance Banks |
Others |
Total |
Deposit Account |
Loans and Advances |
ATM/ Debit card/ Credit card |
Mobile Banking/ Electronic Banking |
Levy of Charges Without Prior Notice |
Pension |
Non-Observance of Fair Practices |
Failure On Commitments and Failure of Commitment to BCSBI Code |
|
Small Finance Banks |
155 |
388 |
196 |
189 |
115 |
1 |
243 |
263 |
389 |
1,939 |
1 |
AU Small Finance Bank Limited |
39 |
160 |
62 |
60 |
45 |
- |
88 |
103 |
172 |
729 |
2 |
Capital Small Finance Bank Limited |
1 |
10 |
2 |
4 |
1 |
- |
- |
16 |
7 |
41 |
3 |
Equitas Small Finance Bank Limited |
28 |
85 |
24 |
35 |
19 |
- |
49 |
39 |
61 |
340 |
4 |
ESAF Small Finance Bank Limited |
3 |
9 |
13 |
8 |
4 |
- |
10 |
7 |
14 |
68 |
5 |
Fincare Small Finance Bank Limited |
26 |
22 |
21 |
20 |
10 |
- |
17 |
19 |
27 |
162 |
6 |
Jana Small Finance Bank Limited |
16 |
42 |
31 |
5 |
12 |
- |
36 |
33 |
38 |
213 |
7 |
North East Small Finance Bank Limited |
1 |
1 |
2 |
- |
- |
- |
1 |
- |
- |
5 |
8 |
Suryoday Small Finance Bank Limited |
6 |
4 |
1 |
- |
2 |
- |
10 |
1 |
9 |
33 |
9 |
Ujjivan Small Finance Bank Limited |
23 |
49 |
33 |
43 |
19 |
1 |
24 |
33 |
49 |
274 |
10 |
Utkarsh Small Finance Bank Limited |
12 |
6 |
7 |
14 |
3 |
- |
8 |
12 |
12 |
74 |
|
Payments Banks |
578 |
44 |
461 |
2,433 |
133 |
1 |
278 |
645 |
1,564 |
6,137 |
1 |
Airtel Payments Bank Limited |
346 |
5 |
102 |
1,167 |
92 |
1 |
131 |
397 |
821 |
3,062 |
2 |
Fino Payments Bank Limited |
15 |
3 |
50 |
34 |
3 |
- |
15 |
23 |
62 |
205 |
3 |
India Post Payments Bank Limited |
32 |
2 |
53 |
84 |
7 |
- |
15 |
33 |
61 |
287 |
4 |
Jio Payments Bank Limited |
1 |
- |
1 |
9 |
- |
- |
1 |
1 |
1 |
14 |
5 |
NSDL Payments Bank Limited |
17 |
2 |
2 |
10 |
7 |
- |
8 |
15 |
28 |
89 |
6 |
Paytm Payments Bank Limited |
167 |
32 |
253 |
1,129 |
24 |
- |
108 |
176 |
591 |
2,480 |
|
Others (SBI Cards+Primary Urban Cooperative Banks+RRBs+Others) |
964 |
7,350 |
9,521 |
2,111 |
2,251 |
39 |
14,797 |
1,139 |
12,484 |
50,656 |
Note: Nil/negligible. Source: RBI. |
|