(For the period 2011-12)

Scheduled Commercial Banks

8,142

5,594

14,237

5,845

6,960

10,188

451

68,332

Public Sector Banks

5,742

3,937

9,221

5,793

4,408

7,539

145

48,180

Nationalised Banks**

3,135

2,086

3,223

1,975

2,443

3,379

58

22,326

1.

Allahabad Bank

95

62

75

104

121

181

2

964

2.

Andhra Bank

99

78

138

88

108

40

3

745

3.

Bank of Baroda

275

160

260

123

222

414

3

2,063

4.

Bank of India

193

124

288

129

205

384

6

1,808

5.

Bank of Maharashtra

66

29

42

28

38

111

-

416

6.

Canara Bank

362

235

338

190

224

178

10

1,986

7.

Central Bank of India

215

151

136

231

178

212

2

1,528

8.

Corporation Bank

44

40

111

5

90

59

1

515

9.

Dena Bank

62

21

44

68

50

160

1

547

10.

Indian Bank

183

219

113

78

51

55

1

847

11.

Indian Overseas Bank

210

141

179

75

75

74

2

995

12.

Oriental Bank of Commerce

87

54

100

7

92

95

1

663

13.

Punjab and Sind Bank

58

34

8

27

43

37

1

332

14.

Punjab National Bank

430

222

752

486

191

395

4

3,535

15.

Syndicate Bank

144

91

108

70

121

108

2

899

16.

UCO Bank

130

93

86

120

134

238

6

1,080

17.

Union Bank of India

237

131

262

109

204

277

5

1,662

18.

United Bank of India

61

44

45

28

129

94

3

490

19.

Vijaya Bank

52

51

42

8

55

44

1

331

20.

IDBI Bank Limited

132

106

96

1

112

223

4

920

State Bank Group

2,607

1,851

5,998

3,818

1,965

4,160

87

25,854

21.

State Bank of India

2,109

1,386

5,198

3,466

1,664

3,877

80

22,418

22.

State Bank of Bikaner and Jaipur

209

175

194

124

80

93

1

1,111

23.

State Bank of Hyderabad

81

62

272

68

73

48

4

778

24.

State Bank of Mysore

39

21

67

37

49

55

-

316

25.

State Bank of Patiala

110

69

150

68

25

30

-

609

26.

State Bank of Travancore

59

138

117

55

74

57

2

622

Appendix Table IV.7: Statement of Complaints Received at Banking Ombudsman Office (Continued)

(For the period 2011-12)

Private Sector Banks

1,894

1,328

3,245

39

1,895

2,101

223

15,084

Old Private Sector Banks

250

335

141

1

192

181

8

1,569

1.

Catholic Syrian Bank Ltd.

5

28

8

–

3

7

–

67

2.

City Union Bank Ltd.

15

8

3

–

1

2

–

42

3.

Dhanalakshmi Bank Ltd.

21

35

15

–

19

11

2

153

4.

Federal Bank Ltd.

27

74

23

–

31

30

1

252

5.

ING Vysya Bank Ltd.

76

87

30

–

80

67

4

486

6.

Jammu and Kashmir Bank Ltd.

9

2

10

1

4

11

–

57

7.

Karnataka Bank Ltd.

5

2

18

–

17

7

–

72

8.

Karur Vysya Bank Ltd.

27

25

12

–

10

7

–

128

9.

Laxmi Vilas Bank Ltd.

13

10

4

–

6

7

–

49

10.

Nainital Bank Ltd.

3

–

–

–

1

3

–

17

11.

Ratnakar Bank Ltd.

4

–

–

–

–

1

–

6

12.

South Indian Bank Ltd.

21

46

16

–

12

26

–

169

13.

Tamilnad Mercantile Bank Ltd.

24

18

2

–

8

2

1

71

New Private Sector Banks

1,644

993

3,104

38

1,703

1,920

215

13,515

14.

Axis Bank Ltd.

316

170

549

8

197

350

15

2,404

15.

Development Credit Bank Ltd.

8

17

6

–

15

20

–

94

16.

HDFC Bank Ltd.

531

336

1,153

8

804

603

77

4,976

17.

ICICI Bank Ltd.

571

376

1,211

22

559

762

105

4,771

18.

Indus Ind Bank Ltd.

69

13

62

–

48

80

10

440

19.

Kotak Mahindra Bank Ltd.

125

72

110

–

71

92

8

720

20.

Yes Bank Ltd.

24

9

13

–

9

13

–

110

Appendix Table IV.7: Statement of Complaints Received at Banking Ombudsman Office (Concluded)

(For the period 2011-12)

1.

AB Bank Ltd.

–

–

–

–

–

1

–

2

2.

Abu Dhabi Commercial Bank Ltd.

–

–

–

–

–

–

–

–

3.

American Express Banking Corp.

8

2

43

–

3

8

2

68

4.

Antwerp Diamond Bank NV

–

–

–

–

–

–

–

–

5.

Australia and New Zealand Banking Group Ltd.

–

–

–

–

–

–

–

–

6.

BNP Paribas

–

–

–

–

–

–

–

–

7.

Bank International Indonesia

–

–

–

–

–

–

–

–

8.

Bank of America National Association

3

–

–

–

1

–

–

7

9.

Bank of Bahrain & Kuwait B.S.C.

–

–

–

–

–

–

–

–

10.

Bank of Ceylon

1

–

–

–

–

–

–

1

11.

Bank of Nova Scotia

–

1

–

–

1

–

–

6

12.

Barclays Bank PLC

27

35

132

2

43

37

13

337

13.

Chinatrust Commercial Bank

–

–

–

–

–

–

–

–

14.

Citibank N.A.

82

56

269

2

67

85

3

746

15.

Commomwealth Bank of Australia

–

–

–

–

–

–

–

–

16.

Credit Agricole Corporate and Investment

–

–

–

–

–

–

–

–

17.

Credit Suisse AG

–

–

–

–

–

–

–

–

18.

DBS Bank Ltd.

1

1

–

–

–

–

–

5

19.

Deutsche Bank (Asia)

17

27

17

1

41

18

2

174

20.

First Rand Bank

–

–

–

–

–

–

–

–

21.

HSBC Ltd.

107

38

423

1

109

140

26

1,106

22.

Industrial and Commercial Bank of China

–

–

–

–

–

–

–

–

23.

JPMorgan Chase Bank National Association

–

–

–

–

–

–

–

–

24.

JSC VTB Bank

–

–

–

–

–

–

–

–

25.

Krung Thai Bank Public Co. Ltd.

–

–

–

–

–

–

–

–

26.

Mashreqbank PSC

–

–

–

–

–

–

–

–

27.

Mizuho Corporate Bank Ltd.

–

–

–

–

–

–

–

–

28.

National Australia Bank

–

–

–

–

–

–

–

–

29.

Oman International Bank S.A.O.G.

–

–

–

–

–

–

–

–

30.

Rabobank International

–

–

–

–

–

–

–

–

31.

Sber Bank

–

–

–

–

–

–

–

–

32.

Shinhan Bank

–

–

–

–

–

–

–

–

33.

Societe Generale

–

–

–

–

–

–

–

–

34.

Sonali Bank

–

–

–

–

1

1

–

3

35.

Standard Chartered Bank

218

146

719

5

337

212

33

2,187

36.

State Bank of Mauritius Ltd.

–

–

–

–

–

–

–

–

37.

The Bank of Tokyo-Mitsubishi UFJ,Ltd.

–

–

–

–

1

–

–

1

38.

The Royal Bank of Scotland N V

42

23

168

2

53

46

4

425

39.

UBS AG

–

–

–

–

–

–

–

–

40.

United Overseas Bank Ltd.

–

–

–

–

–

–

–

–

41.

Woori Bank

–

–

–

–

–

–

–

–