New FAQ Page 2 - આરબીઆઈ - Reserve Bank of India
Clarifications to Queries on Guidelines for Licensing of New Banks in the Private Sector
Ans. The number of days mentioned above shall be counted after excluding the date of receiving the communication from the non-bank PPI issuer.
उत्तर. ऐसे मामलों में जहां नुकसान ग्राहक की लापरवाही के कारण होता है, जैसे कि उसने भुगतान संबंधी जानकारी साझा किया है, ग्राहक पूरे नुकसान को तब तक वहन करेगा जब तक कि वह गैर-बैंक पीपीआई जारीकर्ता को अनधिकृत लेनदेन की रिपोर्ट नहीं करता।
Ans. Any loss occurring after reporting of the unauthorised transaction shall be borne by the non-bank PPI issuer.
Ans. The non-bank PPI issuer shall credit (notional reversal / shadow reversal) the amount involved in the unauthorised electronic payment transaction to the customer’s PPI within 10 days from the date of such notification by the customer. Such reversal has to be effected even if it breaches the maximum permissible limit applicable to that type / category of PPI. The credit shall be value-dated to be as of the date of the unauthorised transaction.