RBI/2009-10/87
UBD.BPD.(PCB).MC.No. 10 /09.39.000/2009-10

July  1 , 2009

Chief Executive Officers of
All Primary (Urban) Co-operative Banks 

Dear Sir,

Master Circular on Customer Service - UCBs

Please refer to our Master Circular UBD.BPD.(PCB).MC No. 10/ 09.39.00/2008-09 dated July 1, 2008 on the captioned subject (available at RBI website www.rbi.org.in).The enclosed Master Circular consolidates and updates all the instructions / guidelines on the subject up to June 30, 2009.

Yours faithfully,

(A.K.Khound)
Chief General Manager