Delay in re-presentation of technical return cheques and levy of charges for such returns - ಆರ್ಬಿಐ - Reserve Bank of India
Delay in re-presentation of technical return cheques and levy of charges for such returns
RBI/2012-13/493 May 7, 2013 The Chairman and Managing Director / Chief Executive Officer Madam / Dear Sir, Delay in re-presentation of technical return cheques and levy of charges for such returns As you are aware, banks are expected to indicate the timeline for realisation of local/outstation cheques in their Cheque Collection policy(CCP) and charges for cheque returns to be levied in an upfront manner with due prior notice to the customers as enumerated in RBI circulars no. DPSS.CO. (CHD) No. 873 / 03.09.01 / 2008-09 dated November 24, 2008 and DBOD.No.Dir.BC. 56 /13.03.00/2006-2007 dated February 2, 2007 respectively. 2. However,recently, instances have been brought to our notice where banks are (i) levying cheque return charges even in cases where customers have not been at fault in the return and (ii) delaying the re-presentation of the cheques which had been returned by the paying banksunder technical reasons. Both of these issues result in unsatisfactory customer service. 3. It is, therefore, considered necessary to streamline the procedure followed by all banks in this regard. Accordingly, banks are advised to adhere to the following instructions with immediate effect:
4. Banks are accordingly advised to reframe their CCPs to include the procedures indicated in paragraph 3(i) and 3(ii) above, and may note to give publicity to their revised CCPs for better customer service and dissemination of information. 5. The above instructions are issued under Section 18 of the Payment and Settlement Systems Act, 2007 (Act 51 of 2007). 6. Please acknowledge receipt and confirm compliance. Yours faithfully, (Vijay Chugh) Illustrative but not exhaustive list of objections where customers are not at fault (Applicable for Instrument and Image-based Cheque Clearing as detailed in Annexure D to Uniform Regulations and Rules for Bankers' Clearing Houses)
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