Reserve Bank of India releases the Annual Report of the Banking Ombudsman Scheme 2006: 2014-15 - ಆರ್ಬಿಐ - Reserve Bank of India
Reserve Bank of India releases the Annual Report of the Banking Ombudsman Scheme 2006: 2014-15
The Reserve Bank of India, today, released the Annual Report of the Banking Ombudsman Scheme for the year 2014-2015. The Banking Ombudsman Scheme was established by the Reserve Bank in 1995 to provide speedy solutions to the grievances faced by bank customers. There are 15 Offices of Banking Ombudsmen (BOS) across the country. The report is a synopsis of activities of all the 15 offices of Banking Ombudsman. Highlights of the Report
Background The Banking Ombudsman Scheme, 1995 was notified by the Reserve Bank of India on June 14, 1995 under section 35A of the Banking Regulation Act, 1949. The aim and objective of the Scheme is to provide a quick and cost free resolution mechanism for complaints relating to deficiency of banking services of common bank customers, who otherwise find it difficult or cost prohibitive to approach any other redressal fora such as courts. The Scheme is applicable to Scheduled Commercial Banks, Scheduled Primary Urban Co-operative Banks and the Regional Rural Banks. The Scheme has undergone several revisions during the years 2002, 2006, 2007 and 2009. Presently, the Banking Ombudsman Scheme 2006, (BOS) as amended up to February 3, 2009, is in operation. There are 15 Banking Ombudsmen with specific State-wise jurisdiction covering all the 29 States and 7 Union Territories. Sangeeta Das Press Release : 2015-2016/1249 |