Appendix Table IV.13_Statement of complaints received at RBI Ombudsman Office - ಆರ್ಬಿಐ - Reserve Bank of India
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ಪ್ರಕಟಿಸಲಾದ ದಿನಾಂಕ ಡಿಸೆಂಬರ್ 27, 2023
Appendix Table IV.13_Statement of complaints received at RBI Ombudsman Office
(April to March 2022-23) | ||||||||
Sr. No. | Name of the Bank | Number of complaints in major categories for Public Sector Banks | Others | Total | ||||
Deposit Account | Loans and advances | ATM/ Debit card/ Credit card | Mobile Banking/ Electronic Banking | Pension | ||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 |
Public Sector Banks | 19,944 | 18,554 | 22,817 | 21,328 | 4,237 | 15,264 | 1,02,144 | |
1 | State Bank of India | 7,516 | 6,599 | 8,875 | 10,202 | 1,517 | 5,636 | 40,345 |
2 | Bank of Baroda | 2,052 | 1,736 | 2,369 | 2,045 | 224 | 1,518 | 9,944 |
3 | Bank of India | 1,205 | 1,082 | 1,490 | 1,011 | 187 | 983 | 5,958 |
4 | Bank of Maharashtra | 294 | 309 | 568 | 357 | 46 | 346 | 1,920 |
5 | Canara Bank | 1,774 | 1,975 | 1,419 | 1,217 | 261 | 1,279 | 7,925 |
6 | Central Bank of India | 860 | 787 | 1,062 | 685 | 322 | 696 | 4,412 |
7 | Indian Bank | 1,087 | 1,197 | 1,183 | 770 | 293 | 802 | 5,332 |
8 | Indian Overseas Bank | 415 | 612 | 335 | 309 | 64 | 345 | 2,080 |
9 | Punjab and Sind Bank | 105 | 140 | 127 | 75 | 12 | 93 | 552 |
10 | Punjab National Bank | 2,724 | 2,170 | 2,980 | 2,157 | 934 | 1,885 | 12,850 |
11 | UCO Bank | 430 | 447 | 368 | 894 | 100 | 390 | 2,629 |
12 | Union Bank of India | 1,482 | 1,500 | 2,041 | 1,606 | 277 | 1,291 | 8,197 |
Note: -: Nil/negligible. Source: RBI. |
Appendix Table IV.13: Statement of Complaints Received at RBI Ombudsman Office (Continued) | ||||||||
(April to March 2022-23) | ||||||||
Sr. No. | Name of the Bank | Number of complaints in major categories for Private Sector Banks | Others | Total | ||||
Deposit Account | Loans and advances | ATM/ Debit card/ Credit card | Mobile Banking/ Electronic Banking | Pension | ||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 |
Private Sector Banks | 10,133 | 16,436 | 25,085 | 14,073 | 91 | 7,946 | 73,764 | |
1 | Axis Bank Limited | 2,295 | 2,417 | 5,847 | 1,668 | 24 | 1,462 | 13,713 |
2 | Bandhan Bank Limited | 113 | 220 | 98 | 125 | - | 110 | 666 |
3 | City Union Bank Limited | 51 | 79 | 22 | 43 | 1 | 41 | 237 |
4 | CSB Bank Limited | 39 | 66 | 11 | 8 | 1 | 20 | 145 |
5 | DCB Bank Limited | 78 | 244 | 22 | 18 | - | 26 | 388 |
6 | Dhanlaxmi Bank Limited | 21 | 16 | 8 | 4 | - | 6 | 55 |
7 | Federal Bank Limited | 310 | 243 | 351 | 422 | 1 | 141 | 1,468 |
8 | HDFC Bank Limited | 1,909 | 3,124 | 5,006 | 3,273 | 13 | 1,654 | 14,979 |
9 | ICICI Bank Limited | 2,254 | 3,189 | 6,096 | 3,096 | 27 | 1,940 | 16,602 |
10 | IDBI Bank Limited | 322 | 491 | 244 | 313 | 5 | 283 | 1,658 |
11 | IDFC First Bank Limited | 441 | 2,003 | 656 | 680 | 1 | 377 | 4,158 |
12 | Indusind Bank Limited | 587 | 1,046 | 1,385 | 493 | 1 | 442 | 3,954 |
13 | Jammu & Kashmir Bank Limited | 53 | 83 | 147 | 128 | 6 | 66 | 483 |
14 | Karnataka Bank Limited | 59 | 112 | 97 | 112 | - | 60 | 440 |
15 | Karur Vysya Bank Limited | 89 | 203 | 44 | 101 | - | 93 | 530 |
16 | Kotak Mahindra Bank Limited | 808 | 1,438 | 1,698 | 2,845 | 7 | 618 | 7,414 |
17 | Nainital Bank Limited | 13 | 18 | 11 | 10 | - | 9 | 61 |
18 | RBL Bank Limited | 227 | 471 | 2,472 | 149 | 1 | 166 | 3,486 |
19 | South Indian Bank Limited | 78 | 122 | 79 | 100 | 1 | 47 | 427 |
20 | Tamilnad Mercantile Bank Limited | 51 | 104 | 64 | 45 | - | 38 | 302 |
21 | Yes Bank Limited | 335 | 747 | 727 | 440 | 2 | 347 | 2,598 |
Note: -: Nil/negligible. Source: RBI. |
Appendix Table IV.13: Statement of Complaints Received at RBI Ombudsman Office (Continued) | ||||||||
(April to March 2022-23) | ||||||||
Sr. No. | Name of the Bank | Number of complaints in major categories for Foreign Banks | Others | Total | ||||
Deposit Account | Loans and advances | ATM/ Debit card/ Credit card | Mobile Banking/ Electronic Banking | Pension | ||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 |
Foreign Banks | 610 | 921 | 3,182 | 493 | 2 | 431 | 5,639 | |
1 | AB Bank Limited | 1 | - | 1 | - | - | - | 2 |
2 | Abu Dhabi Commercial Bank PJSC | - | - | - | 2 | - | 1 | 3 |
3 | American Express Banking Corporation | 5 | 15 | 265 | 4 | - | 22 | 311 |
4 | Barclays Bank Plc | 4 | 5 | 7 | - | - | 2 | 18 |
5 | Bank of America National Association | 1 | 1 | - | 2 | - | 2 | 6 |
6 | Bank of China Limited | 1 | - | - | - | - | - | 1 |
7 | BNP Paribas | - | - | - | - | - | 2 | 2 |
8 | Citibank N.A. | 111 | 113 | 964 | 134 | - | 87 | 1,409 |
9 | DBS Bank India Limited | 107 | 69 | 53 | 96 | 2 | 55 | 382 |
10 | Deutsche Bank A.G. | 15 | 73 | 3 | 4 | - | 10 | 105 |
11 | Doha Bank Q.P.S.C. | - | - | - | - | - | 1 | 1 |
12 | Emirates NBD Bank (P.J.S.C.) | - | - | - | - | - | 1 | 1 |
13 | First Abu Dhabi Bank P.J.S.C | - | - | 1 | - | - | 1 | 2 |
14 | FirstRand Bank Limited | - | 2 | - | - | - | - | 2 |
15 | Hong Kong and Shanghai Banking Corporation Limited | 38 | 66 | 192 | 24 | - | 26 | 346 |
16 | JP Morgan Chase Bank National Association | - | - | - | - | - | 2 | 2 |
17 | MUFG Bank Limited | - | 1 | - | - | - | - | 1 |
18 | NatWest Markets Plc | 2 | - | - | - | - | 2 | 4 |
19 | Qatar National Bank | - | 1 | - | - | - | 1 | |
20 | Sberbank | - | - | - | - | - | 1 | 1 |
21 | SBM Bank (India) Limited | 134 | 180 | 579 | 82 | - | 79 | 1,054 |
22 | Shinhan Bank | - | - | - | 2 | - | - | 2 |
23 | Sonali Bank | - | 1 | - | - | - | 1 | 2 |
24 | Standard Chartered Bank | 189 | 389 | 1,117 | 143 | - | 134 | 1,972 |
25 | United Overseas Bank Ltd | 1 | - | - | - | - | 1 | 2 |
26 | Woori Bank | 1 | 5 | - | - | - | 1 | 7 |
Note: -: Nil/negligible. Source: RBI. |
Appendix Table IV.13: Statement of Complaints Received at RBI Ombudsman Office (Concluded) | ||||||||
(April to March 2022-23) | ||||||||
Sr. No. | Name of the Bank | Number of complaints in major categories for Small Finance Banks and Payments Banks | Others | Total | ||||
Deposit Account | Loans and advances | ATM/ Debit card/ Credit card | Mobile Banking/ Electronic Banking | Pension | ||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 |
Small Finance Banks | 461 | 879 | 407 | 270 | - | 248 | 2,265 | |
1 | AU Small Finance Bank Limited | 112 | 340 | 263 | 103 | - | 81 | 899 |
2 | Capital Small Finance Bank Limited | 7 | 10 | 1 | 8 | - | 6 | 32 |
3 | Equitas Small Finance Bank Limited | 72 | 173 | 40 | 55 | - | 35 | 375 |
4 | ESAF Small Finance Bank Limited | 9 | 14 | 15 | 14 | - | 11 | 63 |
5 | Fincare Small Finance Bank Limited | 42 | 46 | 5 | 12 | - | 17 | 122 |
6 | Jana Small Finance Bank Limited | 97 | 127 | 30 | 28 | - | 28 | 310 |
7 | North East Small Finance Bank Limited | 1 | 1 | 2 | - | - | 2 | 6 |
8 | Shivalik Small Finance Bank Limited | 5 | 17 | 5 | 6 | - | 9 | 42 |
9 | Suryoday Small Finance Bank Limited | 29 | 25 | 4 | 4 | - | 9 | 71 |
10 | Ujjivan Small Finance Bank Limited | 60 | 81 | 29 | 29 | - | 30 | 229 |
11 | Unity Small Finance Bank Limited | 9 | 13 | 1 | - | - | 10 | 33 |
12 | Utkarsh Small Finance Bank Limited | 18 | 32 | 12 | 11 | - | 10 | 83 |
Payments Banks | 1,001 | 350 | 550 | 2,913 | 4 | 805 | 5,623 | |
1 | Airtel Payments Bank Limited | 309 | 8 | 77 | 801 | 2 | 173 | 1,370 |
2 | Fino Payments Bank Limited | 63 | 4 | 52 | 68 | - | 39 | 226 |
3 | India Post Payments Bank Limited | 106 | 11 | 58 | 131 | 1 | 57 | 364 |
4 | Jio Payments Bank Limited | 4 | - | 4 | 26 | - | 9 | 43 |
5 | NSDL Payments Bank Limited | 32 | 16 | 4 | 36 | - | 19 | 107 |
6 | Paytm Payments Bank Limited | 487 | 311 | 355 | 1,851 | 1 | 508 | 3,513 |
OTHERS (Primary Urban Cooperative Banks + RRBs + Others) | 1,463 | 2,439 | 1,143 | 778 | 43 | 1,334 | 7,200 | |
GRAND TOTAL | 34,481 | 59,762 | 64,080 | 43,172 | 4,380 | 26,028 | 1,96,635 | |
Note: -: Nil/negligible. Source: RBI. |
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