Appendix Table IV.8: Statement of Complaints Received at Banking Ombudsman Office - ಆರ್ಬಿಐ - Reserve Bank of India
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Appendix Table IV.8: Statement of Complaints Received at Banking Ombudsman Office
(For the Period July-June 2018-2019) | |||||||||
Sr. No. | Name of the Bank | Number of Complaints in Major Categories for Public Sector Banks | Total Num-ber of Complaints* | ||||||
Non-Observance of Fair Practices Code | ATM/ Debit/ Credit Cards | Failure on Commit-ments and Non- Adherence to BCSBI Code | Pension | Deposit Account | Levy of Charges without Prior Notice | Loans and Advances | |||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
Public Sector Banks | 23,518 | 32,291 | 11,559 | 6,927 | 6,004 | 4,260 | 4,097 | 1,21,277 | |
1 | Allahabad Bank | 540 | 648 | 221 | 113 | 115 | 47 | 97 | 2,429 |
2 | Andhra Bank | 314 | 507 | 326 | 55 | 72 | 42 | 60 | 1,943 |
3 | Bank of Baroda | 1,911 | 2,162 | 1,068 | 302 | 515 | 399 | 396 | 9,385 |
4 | Bank of India | 1,080 | 1,255 | 603 | 312 | 241 | 184 | 163 | 5,226 |
5 | Bank of Maharashtra | 501 | 210 | 69 | 16 | 37 | 34 | 29 | 1,128 |
6 | Canara Bank | 1,215 | 1,207 | 774 | 347 | 498 | 218 | 187 | 5,997 |
7 | Central Bank of India | 618 | 909 | 347 | 508 | 124 | 111 | 201 | 3,865 |
8 | Corporation Bank | 608 | 895 | 229 | 18 | 171 | 84 | 122 | 2,924 |
9 | Indian Bank | 596 | 637 | 217 | 74 | 99 | 49 | 119 | 2,334 |
10 | Indian Overseas Bank | 711 | 606 | 215 | 78 | 92 | 95 | 103 | 2,491 |
11 | Oriental Bank of Commerce | 279 | 751 | 259 | 41 | 131 | 127 | 86 | 2,396 |
12 | Punjab and Sind Bank | 98 | 157 | 103 | 41 | 37 | 26 | 39 | 761 |
13 | Punjab National Bank | 1,633 | 2,954 | 1,015 | 772 | 485 | 328 | 315 | 10,791 |
14 | State Bank of India | 11,185 | 16,815 | 5,173 | 3,747 | 2,925 | 2,245 | 1,801 | 59,522 |
15 | Syndicate Bank | 426 | 354 | 193 | 194 | 92 | 75 | 111 | 1,989 |
16 | UCO Bank | 399 | 540 | 229 | 151 | 123 | 50 | 93 | 2,252 |
17 | Union Bank of India | 998 | 1,377 | 404 | 83 | 196 | 119 | 127 | 4,523 |
18 | United Bank of India | 406 | 307 | 114 | 75 | 51 | 27 | 48 | 1,321 |
*: Inclusive of complaints registered under other categories not listed at column 3 to 9. |
Appendix Table IV.8: Statement of Complaints Received at Banking Ombudsman Office (Continued) | |||||||||
(For the Period July-June 2018-2019) | |||||||||
Sr. No. | Name of the Bank | Number of Complaints in Major Categories for Private Sector Banks | Total Number of Complaints* | ||||||
Non- Observance of Fair Practices Code | ATM/ Debit/ Credit Cards | Failure on Commit- ments and Non- Adherence to BCSBI Code | Pension | Deposit Account | Levy of Charges without Prior Notice | Loans and Advances | |||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
Private Sector Banks | 10,525 | 14,787 | 6,070 | 53 | 2,487 | 3,812 | 2,067 | 54,922 | |
1 | Axis Bank Limited | 1,816 | 2,415 | 1,160 | 14 | 559 | 903 | 341 | 10,010 |
2 | Bandhan Bank Limited | 71 | 67 | 28 | - | 20 | 8 | 11 | 300 |
3 | Catholic Syrian Bank Ltd | 19 | 23 | 17 | - | 3 | 17 | 2 | 109 |
4 | City Union Bank Limited | 68 | 43 | 17 | 1 | 8 | 14 | 12 | 221 |
5 | DCB Limited | 168 | 41 | 60 | - | 17 | 30 | 32 | 443 |
6 | Dhanalakshmi Bank Limited | 26 | 9 | 5 | - | 3 | 8 | 3 | 69 |
7 | Federal Bank Limited | 134 | 208 | 75 | - | 19 | 53 | 31 | 680 |
8 | HDFC Bank Limited | 2,763 | 4,519 | 1,861 | 14 | 499 | 989 | 545 | 15,105 |
9 | ICICI Bank Limited | 1,985 | 2,897 | 1,082 | 11 | 601 | 650 | 427 | 11,257 |
10 | IDBI Bank Limited | 699 | 491 | 227 | 2 | 116 | 202 | 102 | 2,484 |
11 | IDFC Bank Limited | 112 | 75 | 62 | 1 | 28 | 31 | 60 | 524 |
12 | IndusInd Bank Limited | 654 | 677 | 267 | 2 | 88 | 146 | 84 | 2,521 |
13 | Jammu & Kashmir Bank Ltd. | 43 | 203 | 19 | 1 | 18 | 12 | 10 | 439 |
14 | Karnataka Bank Limited | 52 | 127 | 50 | - | 14 | 43 | 13 | 407 |
15 | Karur Vysya Bank Limited | 114 | 90 | 50 | - | 22 | 39 | 14 | 451 |
16 | Kotak Mahindra Bank Limited | 915 | 1,173 | 573 | 4 | 295 | 376 | 222 | 4,951 |
17 | Lakshmi Vilas Bank Limited | 61 | 37 | 19 | - | 11 | 7 | 12 | 184 |
18 | Nainital Bank Limited | 10 | 14 | 5 | - | 5 | 4 | 1 | 55 |
19 | Ratnakar Bank Limited | 321 | 1,215 | 157 | 1 | 46 | 69 | 23 | 2,255 |
20 | South Indian Bank Limited | 49 | 65 | 49 | - | 9 | 32 | 13 | 306 |
21 | Tamilnad Mercantile Bank Ltd. | 69 | 23 | 23 | 1 | 5 | 14 | 11 | 181 |
22 | Yes Bank Limited | 376 | 375 | 264 | 1 | 101 | 165 | 98 | 1,970 |
*: Inclusive of complaints registered under other categories not listed at column 3 to 9. |
Appendix Table IV.8: Statement of Complaints Received at Banking Ombudsman Office (Concluded) | |||||||||
(For the Period July-June 2018-2019) | |||||||||
Sr. No. | Name of the Bank | Number of Complaints in Major Categories for Foreign Banks | Total Number of Complaints* | ||||||
Non- Ob- servance of Fair Practices Code | ATM/ Debit/ Credit Cards | Failure on Commit- ments and Non- Adherence to BCSBI Code | Pension | Deposit Account | Levy of Charges without Prior Notice | Loans and Advances | |||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
Foreign Banks | 601 | 1,820 | 382 | 2 | 269 | 129 | 108 | 4,196 | |
1 | AB Bank Limited | 3 | 5 | 1 | - | - | - | - | 9 |
2 | American Express Banking Corp. | 20 | 107 | 18 | - | 6 | 4 | 1 | 175 |
3 | Australia and New Zealand Banking Group Limited | 2 | - | - | - | - | - | - | 2 |
4 | Bank of America N.T. and S.A. | 3 | - | - | - | 1 | - | - | 8 |
5 | Bank of Bahrain And Kuwait B.S.C. | 1 | - | - | - | 1 | - | - | 4 |
6 | Barclays Bank PLC | 10 | 23 | 3 | - | 3 | 2 | 3 | 54 |
7 | BNP Paribas | 1 | - | 1 | - | - | 1 | - | 4 |
8 | Chinatrust Commercial Bank | - | 1 | - | - | - | - | - | 1 |
9 | Citibank N.A | 148 | 532 | 102 | - | 82 | 28 | 16 | 1,200 |
10 | DBS Bank Ltd. | 28 | 56 | 24 | - | 18 | 3 | 1 | 171 |
11 | Deutsche Bank AG | 27 | 5 | 14 | - | 6 | 7 | 10 | 94 |
12 | Doha Bank QSC | 1 | - | - | - | 1 | - | - | 3 |
13 | Emirates NBD Bank (P.J.S.C.) | - | 1 | - | - | - | - | - | 1 |
14 | Hongkong and Shanghai Banking Corpn.Ltd. | 80 | 232 | 67 | - | 38 | 13 | 17 | 534 |
15 | JP Morgan Chase Bank National Association | - | - | - | - | - | - | - | 1 |
16 | Mashreq Bank PSC | - | - | - | - | - | - | - | 1 |
17 | Qatar National Bank SAQ | - | - | 1 | - | - | - | - | 1 |
18 | Royal Bank of Scotland | 10 | 34 | 4 | - | 3 | 2 | 2 | 63 |
19 | Shinhan Bank | - | - | - | - | - | - | - | 1 |
20 | Standard Chartered Bank | 267 | 824 | 147 | 2 | 110 | 69 | 58 | 1,867 |
21 | Sumitomo Mitsui Banking Corporation | - | - | - | - | - | - | - | 1 |
22 | The Bank of Tokyo-Mitsubishi UFJ Ltd | - | - | - | - | - | - | - | 1 |
Note: -: Nil/negligible. Source: Inclusive of complaints registered under other categories not listed at column 3 to 9. |
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