Ans. The following facilities are available to persons other than individuals:

1. Donations up-to one per cent of their foreign exchange earnings during the previous three financial years or USD 5,000,000, whichever is less, for- (a) creation of Chairs in reputed educational institutes, (b) contribution to funds (not being an investment fund) promoted by educational institutes; and (c) contribution to a technical institution or body or association in the field of activity of the donor Company.

2. Commission, per transaction, to agents abroad for sale of residential flats or commercial plots in India up to USD 25,000 or five percent of the inward remittance whichever is less.

3. Remittances up to USD 10,000,000 per project for any consultancy services in respect of infrastructure projects and USD 1,000,000 per project, for other consultancy services procured from outside India.

4. Remittances up to five per cent of investment brought into India or USD 100,000 whichever is less, by an entity in India by way of reimbursement of pre-incorporation expenses.

5. Remittances up to USD 250,000 per financial year for purposes stipulated under Para 1 of Schedule III to FEM (CAT) Amendment Rules, 2015. However, all residual current account transactions undertaken by such entities are otherwise permissible without any specified limit and are to be disposed off at the level of AD, as hitherto. It is for the AD to satisfy themselves about the genuineness of the transaction.

Anything in excess of above limits requires prior approval of the Reserve Bank of India.

Yes.  A duplicate Government security may be issued if the holding was in the form of SC and GPN. However, no duplicate Government security will be issued for Bearer Bonds/Prize Bonds. Further, no duplicate Government security will be issued in case of matured loans and the redemption proceeds will be paid to the investor after following the procedure for issuing duplicate Government security.

On receipt of a complaint, it is scrutinized to assess whether it is a maintainable or a non-maintainable complaint (as explained in Question 14). If found non-maintainable, the complaint is closed, and a suitable communication is issued to the complainant.

For a maintainable complaint, the RBI Ombudsman endeavors to promote resolution by agreement between the complainant and the RE. If an amicable settlement of the complaint is arrived at between the parties, the same is recorded and signed by both the parties. As the parties have agreed to the settlement by affixing their signature on it, it becomes binding on both the parties and no formal Award is issued by the Ombudsman.

If the matter is not resolved through settlement (facilitation or conciliation or mediation) the Ombudsman, after allowing the parties a reasonable opportunity (and based on records placed before him, principles of banking law and practice, directions, instructions and guidelines issued by RBI from time to time and such other factors which in his opinion are relevant for deciding the complaint), may pass an Award (directing the Regulated Entity for specific performance) or reject the complaint (if the RE is found to have adhered to the extant norms and practices in vogue). The outcome of the complaint is communicated to both the complainant and the RE.

Ans. The modes for periodic updation of KYC for individuals are as under:

1. It can be undertaken at the branch of the RE with which customer maintains the account or any other branch of the same RE; or
2. RE can obtain a self-declaration when there is “no change in KYC information” and also when there is “change only in address details”, through customer’s email-id/ mobile number registered with the RE, ATMs, digital channels (such as online banking / internet banking, mobile application of RE), letter, etc. However, the declared address shall be verified by the RE through positive confirmation within two months; or
3. Aadhaar OTP based e-KYC in non-face-to-face (NF2F) mode and V-CIP;
4. RE is also mandated to update customer’s KYC records based on the update information/ notification, if any, received from CKYCR for the customer concerned.

Ans.: Yes, it is mandatory. Here the person authorised to fill the form owns the responsibility of information furnished and declares its accuracy including CIN number. It is a final check for all the details which are filled-up in the Part- A to D of ITES survey schedule.

Ans: Currently, there are 14 participants in the wholesale CBDC pilot, which includes banks and non-banks.

ಉತ್ತರ. ಗ್ರಾಹಕರು ಎಟಿಎಮ್ಗಳು/ಡಬ್ಲ್ಯೂಎಲ್ಎಗಳಲ್ಲಿ ವಹಿವಾಟುಗಳನ್ನು ಸುರಕ್ಷಿತವಾಗಿ ಹಾಗೂ ಸುಭದ್ರವಾಗಿಟ್ಟುಕೊಳ್ಳಲು ಕೆಳಗಿನ ಮಾಡಬೇಕಾದವುಗಳು ಹಾಗೂ ಮಾಡಬಾರದವುಗಳನ್ನು ಗಮನಿಸಬೇಕು:

• ಗ್ರಾಹಕರು ಎಟಿಎಮ್/ಡಬ್ಲ್ಯೂಎಲ್ಎ ವಹಿವಾಟನ್ನು ಸಂಪೂರ್ಣವಾಗಿ ಗೌಪ್ಯತೆಯಿಂದ ನಡೆಸಬೆಕು.
• ಒಂದು ಸಮಯದಲ್ಲಿ ಕೇವಲ ಒಬ್ಬ ಕಾರ್ಡ್ದಾರರು ಮಾತ್ರ ಎಟಿಎಮ್/ಡಬ್ಲ್ಯೂಎಲ್ಎ ಕಿಯೊಸ್ಕ್ ಅನ್ನು ಪ್ರವೇಶಿಸಬೇಕು ಹಾಗೂ ಪ್ರವೇಶಾವಕಾಶ ಪಡೆಯಬೇಕು.
• ಕಾರ್ಡ್ದಾರರು ಅವನ/ಅವಳ ಕಾರ್ಡ್ ಅನ್ನು ಯಾರೊಬ್ಬರಿಗೂ ಎರವಲು ಕೊಡಬಾರದು
• ಕಾರ್ಡದಾರರು ಕಾರ್ಡ್ನಲ್ಲಿ ಪಿನ್ ಅನ್ನು ಬರೆಯಬಾರದು.
• ಕಾರ್ಡದಾರರು ಯಾರೊಂದಿಗೂ ಪಿನ್ ಅನ್ನು ಹಂಚಿಕೊಳ್ಳಬಾರದು
• ಕಾರ್ಡದಾರರು ಎಟಿಎಮ್ನಲ್ಲಿ ಪಿನ್ ಅನ್ನು ನಮೂದಿಸುವಾಗ ಯಾರೊಬ್ಬರು ನೋಡದಂತೆ ನೋಡಿಕೊಳ್ಳಬೇಕು.
• ಕಾರ್ಡದಾರರು ಸುಲಭವಾಗಿ ಊಹಿಸಬಹುದಾದ ಪಿನ್ ಅನ್ನು ಎಂದಿಗೂ ಬಳಸಬಾರದು.
• ಕಾರ್ಡದಾರರು ಎಟಿಎಮ್/ಡಬ್ಲ್ಯೂಎಲ್ಎಯಲ್ಲಿ ಎಂದಿಗೂ ಕಾರ್ಡ್ ಅನ್ನು ಬಿಡಬಾರದು.
• ಕಾರ್ಡದಾರರು ಎಟಿಎಮ್ಗಳಲ್ಲಿ /ಡಬ್ಲ್ಯೂಎಲ್ಎಗಳಲ್ಲಿ ವಹಿವಾಟುಗಳಿಗಾಗಿ ಎಚ್ಚರಿಕೆಗಳನ್ನು ಪಡೆಯುವುದಕ್ಕಾಗಿ ಕಾರ್ಡ್ ನೀಡುವ ಬ್ಯಾಂಕ್ನೊಂದಿಗೆ ಅವನ/ಅವಳ ಮೊಬೈಲ್ ನಂಬರ್ ಅನ್ನು ನೋಂದಾಯಿಸಿಕೊಳ್ಳಬೇಕು.ಖಾತೆಯಲ್ಲಿನ ಯಾವುದೇ ಅನಧಿಕೃತ ಕಾರ್ಡ್ ವಹಿವಾಟು, ಗಮನಕ್ಕೆ ಬಂದರೆ , ತಕ್ಷಣ ಕಾರ್ಡ್ ನೀಡುವ ಬ್ಯಾಂಕ್ಗೆ ವರದಿ ಮಾಡಬೇಕು.
• ಕಾರ್ಡ್ದಾರರು ಜಾಗರೂಕರಾಗಿರಬೇಕು ಹಾಗೂ ಎಟಿಎಮ್ಗಳು ಹಾಗೂ ಡಬ್ಲ್ಯೂಎಲ್ಎಗಳಿಗೆ ಯಾವುದೇ ಹೆಚ್ಚಿನ ಸಾಧನಗ/ಳನ್ನು ಲಗತ್ತಿಸಲಾಗಿದೆಯೇ ಎಂದು ಪರಿಶೀಲಿಸಬೇಕು. ಗ್ರಾಹಕರ ಡೇಟಾ/ಗಳನ್ನು ಮೋಸದಿಂದ ಸೆರೆಹಿಡಿಯಲು ಸ್ಥಳದಲ್ಲಿ ಸಾಧನಗಳನ್ನು ಇಟ್ಟಿರಬಹುದು; ಕಂಡುಬಂದರೆ ,ಸೆಕ್ಯೂರಿಟಿ ಗಾರ್ಡ್/ಬ್ಯಾಂಕ್/ಡಬ್ಲ್ಯೂಎಲ್ಎ ಘಟಕಕ್ಕೆ ತಕ್ಷಣ ತಿಳಿಸಬೇಕು.
• ಕಾರ್ಡ್ದಾರರು ಎಟಿಎಮ್ಗಳು ಹಾಗೂ ಡಬ್ಲ್ಯೂಎಲ್ಎಗಳ ಸುತ್ತಲು ಜನರ ಅನುಮಾನಾಸ್ಪದ ಚಲನವಲನ/ಗಳ ಮೇಲೆ ಕಣ್ಣಿಟ್ಟಿರಬೆಕು. ಅವನು/ಅವಳು ಅಪರಿಚಿತರು ಅವನನ್ನು/ಅವಳನ್ನು ಸಂಭಾಷಣೆಯಲ್ಲಿ ತೊಡಗಿಸಿಕೊಳ್ಳಲು ಅಥವಾ ಎಟಿಎಮ್ ಅನ್ನು ನಿರ್ವಹಿಸುವಲ್ಲಿ ನೆರವು/ ಸಹಾಯವನ್ನು ನೀಡಲು ಪ್ರಯತ್ನಿಸುವಾಗ ಜಾಗರೂಕರಾಗಿರಬೇಕು.
• ಬ್ಯಾಂಕ್ ಅಧಿಕಾರಿಗಳು ದೂರವಾಣಿ/ಇಮೇಲ್ನಲ್ಲಿ ಕಾರ್ಡ್ ವಿವರಗಳು ಅಥವಾ ಪಿನ್ಗಾಗಿ ಎಂದಿಗೂ ಕೇಳುವುದಿಲ್ಲ ಎನ್ನುವುದನ್ನು ನೆನಪಿನಲ್ಲಿಟ್ಟುಕೊಳ್ಳಬೇಕು.

Ans : No. There is no value limit on the amount of individual transactions that can be collected by ECS Debit.

Ans. Yes, under Section 15 (2) of the PSS Act, the Reserve Bank may disclose any document or information obtained by it to any person to whom the disclosure of such document or information is considered necessary for protecting the integrity, effectiveness or security of the payment system, or in the interest of banking or monetary policy or the operation of the payment systems generally or in the public interest.