FAQs on Non-competitive Bidding Facility for Dated Government Securities
An appeal can be filed against the Award or the decision of the RBI Ombudsman rejecting the complaint closed under appealable clauses, within 30 days of the date of receipt of communication of Award or rejection of the complaint. The Appellate Authority, if satisfied that the applicant had sufficient cause for not making an application for appeal within the specified time, may also allow a period of extension not exceeding 30 days.
Ans: Yes, all modes of account opening as mentioned in the reply to Q 13 above, viz. onboarding customer in face-to-face mode; non-face-to-face mode and V-CIP are available to the person with disabilities.
These FAQs are issued by the Reserve Bank of India (hereinafter referred to as “Bank”) for information and general guidance purposes only. The Bank will not be held responsible for actions taken and / or decisions made on the basis of the same. For clarifications or interpretations, if any, one may be guided by the PSS Act, 2007.
The Appellate Authority, after examining the appeal and related documents, may act as given under:
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dismiss the appeal; or
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allow the appeal and set aside the Award/order of the RBI Ombudsman; or
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remand the matter to the RBI Ombudsman for fresh disposal in accordance with such directions as the Appellate Authority may consider necessary or proper; or
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modify the Award/order and pass such directions as may be necessary to give effect to the order of the RBI Ombudsman or Award so modified; or
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pass any other order as it may deem fit.
Further, the orders of the Appellate Authority shall have the same effect as the Award passed by the RBI Ombudsman or the order rejecting the complaint, as the case may be.
Ans. REs’ Customer Acceptance Policy shall not result in denial of banking/ financial facility to members of the general public, especially those, who are financially or socially disadvantaged, including the persons with disabilities (PWDs). The decision to reject the application of KYC/ periodic updation of KYC shall not be automated and such decisions on rejection shall be reviewed by an official of RE authorised for the purpose.
ಉತ್ತರ. ಅಥಾರೈಸ್ಡ್ ಡೀಲರ್ ಕೆಟೆಗರಿ-1ರಬ್ಯಾಂಕ್ಗಳು ನೀಡುವ ಕೆವೈಸಿ ಕಂಪ್ಲೈಂಟ್ ಮರುರೊಡ್ ಮಾಡಬಹುದಾದ ಸೆಮಿಕ್ಲೋಸ್ಡ್ ಹಾಗೂ ಓಪನ್ ಸಿಸ್ಟಮ ಪಿಪಿಐಗಳನ್ನು FEMA [ಫೇಮಾ]ಅಡಿಯಲ್ಲಿ ಅನುಮತಿಸುವ ಚಾಲ್ತಿ ಖಾತೆ ವಹಿವಾಟುಗಳಿಗಾಗಿ ಗಡಿಯಾಚೆಗಿನ ಬಾಹ್ಯ ವಹಿವಾಟುಗಳಲ್ಲಿ ಅಂದರೆ ಸರಕುಗಳು ಹಾಗೂ ಹಾಗೂ ಸೇವೆಗಳ ಖರೀದಿಗೆ ಅನುಮತಿ ನೀಡಲಾಗುತ್ತದೆ. ಪಿಪಿಐದಾರರ ಸ್ಪಷ್ಟ ಕೋರಿಕೆಯ ಮೇರೆಗೆ ಮಾತ್ರ ಈ ಸೌಲಭ್ಯವನ್ನು ಸಕ್ರಿಯಗೊಳಿಸಲಾಗುತ್ತದೆ.
ವಹಿವಾಟಿನ ಮಿತಿಗಳು:
ಪ್ರತಿ ವಹಿವಾಟಿನ ಮಿತಿಯು 10,000/-ವನ್ನು ಮೀರಬಾರದು .
ಪ್ರತಿ ತಿಂಗಳದ ಮಿತಿಯು 50,000/-ವನ್ನು ಮೀರಬಾರದು .
ಅವಕಾಶನೀಡಲಾದ ವಹಿವಾಟುಗಳು:
ಫಾರೆನ್ ಎಕ್ಸ್ಚೇಂಜ್ ಮ್ಯಾನೇಜ್ಮೆಂಟ್ ಆ್ಯಕ್ಟ್ [ಎಫ್ಇಎಮ್ಎ]ಅಡಿಯಲ್ಲಿ ಅನುಮತಿಸಲಾದ ಚಾಲ್ತಿ ಖಾತೆ ವಹಿವಾಟುಗಳು ಅಂದರೆ ಸರಕುಗಳ ಹಾಗೂ ಸೇವೆಗಳ ಖರೀದಿಯು,ಅಂತಹ ವಹಿವಾಟುಗಳನ್ನು ನಿಯಂತ್ರಿಸುವ ಹೆಚ್ಚುವರಿ ನಿಯಮಾವಳಿಗಳಿಗೆ ಬದ್ಧವಾಗಿರುವುದಕ್ಕೆ ಒಳಪಟ್ಟಿರುತ್ತದೆ.
ಅವಕಾಶನೀಡದ ವಹಿವಾಟುಗಳು:
- ಲಿಬರಲೈಸ್ಡ್ ರೆಮಿಟ್ಟೆನ್ಸಸ್ ಸ್ಕೀಮ್ ಅಡಿಯಲ್ಲಿ ಯಾವುದೇ ಗಡಿಯಾಚೆಗಿನ ಬಾಹ್ಯ ಹಣ ವರ್ಗಾವಣೆ ಹಾಗೂ /ಅಥವಾ ಹಣರ್ಗಾವಣೆಗಳನ್ನು ಮಾಡುವುದಕ್ಕಾಗಿ.
- ಆನ್ಲೈನ್ ವ್ಯಾಪಾರಿ ಖಾತೆಯ ಪ್ರಿಫಂಡಿಂಗ್
Yes. A complaint can be withdrawn at any stage by the complainant under the Scheme. For withdrawing a complaint, one can log on to the Complaint Management System portal (https://cms.rbi.org.in) and go to the tab “Track a complaint”.
Ans: The provision to accept thumb impression in place of signatures has already been prescribed for onboarding customer in face-to-face-mode under paragraph 16 and 23 of the MD on KYC.
ಅಧಿಕೃತ ಓವರ್ಸೀಸ್ ಪ್ರಿನ್ಸಿಪಾಲ್ [ಒಪಿ]ಯ ಭಾರತೀಯ ಏಜಂಟರಾದ ಬ್ಯಾಂಕ್ಗಳು ಹಾಗೂ ಬ್ಯಾಂಕೇತರ ಪಿಪಿಐ ನೀಡಿಕೆದಾರರುಗಳಿಗೆ, ಆರ್ಬಿಐನ ಮನಿ ಟ್ರಾನ್ಸ್ಫರ್ ಸರ್ವಿಸ್ ಸ್ಕೀಮ್ [ಎಮ್ಟಿಎಸ್ಎಸ್] ಅಡಿಯಲ್ಲಿ ಅಂತರಿಕ ಹಣರವಾನೆಯ ಫಲಾನುಭವಿಗಳಿಗೆ ಕೆವೈಸಿ ಕಂಪ್ಲೈಂಟ್ ನೀಡಲು ಅನುಮತಿ ಇದೆ. ಇದರರ್ಥ ಈ ಚಟುವಟಿಕೆಯನ್ನು ಕೈಗೊಳ್ಳುವ ಘಟಕವು ಅಧಿಕೃತ ಪಿಪಿಐ ನೀಡಿಕೆದಾರರು ಹಾಗೂ ಎಮ್ಟಿಎಸ್ಎಸ್ [ ಆರ್ಬಿಐನ,ಫಾರೆನ್ ಎಕ್ಸ್ಚೇಂಜ್ ಡಿಪಾರ್ಟ್ಮೆಂಟ್ನಿಂದ ಅಧಿಕೃತ]ಅಡಿಯಲ್ಲಿ ಭಾರತೀಯ ಏಜಂಟ್ ಆಗಿರಬೇಕು.
ವೈಯ್ಯಕ್ತಿಕ ಆಂತರಿಕ ಎಮ್ಟಿಎಸ್ಎಸ್ ಹಣರವಾನೆಗಳಿಂದ 50,000/-ಗಳವರೆಗಿನ ಮೊತ್ತಗಳನ್ನು ಫಲಾನುಭವಿಗಳಿಗೆ ನೀಡಲಾಗುವ ಪಿಪಿಐಗಳಲ್ಲಿ ಲೋಡ್ ಮಾಡಲು ಅಥವಾ ಮರುಲೋಡ್ ಮಾಡಲು ಅನುಮತಿ ನೀಡಲಾಗಿದೆ. 50,000/-ಗಳಿಗಿಂತ ಹೆಚ್ಚಿನ ಯಾವುದೇ ಸಿಂಗಲ್ ವಹಿವಾಟಿನ ಮೊತ್ತವನ್ನು ಬ್ಯಾಂಕ್ ಖಾತೆಗೆ ಕ್ರೆಡಿಟ್ ಮೂಲಕ ಪಾವತಿಸಲಾಗುತ್ತದೆ.
The Scheme is available at the following link https://rbi.org.in/documents/87730/39016390/RBIOS2021_amendments05082022.pdf.
Ans. Inoperative Account is a savings/ current account wherein no ‘customer induced transactions’ has taken place for a period of over two years. For activation of inoperative accounts, the customer can update his/ her KYC information/ data at home/ non-home branch of the RE, and also through V-CIP, subject to the facility of V-CIP being provided by the bank. The banks shall activate the inoperative accounts, only after adhering to the KYC guidelines provided in the Master Direction on KYC.
1 Inoperative Account is defined in the circular DOR.SOG (LEG).REC/64/09.08.024/2023-24 dated January 1, 2024 on Inoperative Accounts /Unclaimed Deposits in Banks- Revised Instructions
A dedicated e-mail has been created by the Reserve Bank of India to receive queries from members of public on Sovereign Gold Bonds. Investors can mail their queries to this email id.
Yes. Complainants can log on to RBI’s CMS portal (https://cms.rbi.org.in) and can share their feedback under the tab “Feedback”. This feedback is analyzed at RBI for further improving the grievance redress under RB-IOS, 2021.
Ans: To ease the process of activating the ‘Inoperative Accounts’, a bank shall make available the facility of updation of KYC at all branches of the bank, through Video-Customer Identification Process (V-CIP) if requested by a account holder, subject to the facility of V-CIP being provided by the bank.
The online portal (https://cms.rbi.org.in) enables filing of complaint in two languages i.e. Hindi and English. However, facts/description of the complaint can be typed, copied and pasted in description box, in any language for upto 2,000 characters. However, the physical and email complaints can be filed in any language.
If any person, for the purpose of obtaining for himself or any other person any title to a Government security, makes false statement then he shall be punishable with imprisonment for a term which may extend to six months, or with fine, or with both. Further, RBI may impose on any person who contravenes any provision of the G S Act, or contravenes any regulation, notification or direction issued under the G S Act, or violates the terms and conditions for opening and maintenance of SGL/CSGL account a penalty not exceeding five lakh rupees and where such contravention is a continuing one, further penalty, which may extend to five thousand rupees for every day after first day during which the contravention continues.
FAQs in respect of Relief/Savings Bonds
As mentioned above, Relief/Savings Bonds are Government securities and they are issued in the form of Stock and BLA by RBI and in the form of BLA by the Agency banks. The provisions of the G S Act and the G S Regulations also apply to them. For the convenience of the Relief/Savings Bonds holders, certain specific aspects have been elaborated here.
Macro level: RBI Spreads awareness on RB-IOS, 2021 and related matters through various means including:
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Awareness campaigns hosted with the tag line “RBI Kehta Hai” and placed on the RBI website at /en/web/rbi/rbi-kehta-hai.
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Awareness related messages placed on RBI website as well as the CMS portal. This covers cyber-crime awareness including frauds using mobile apps/ UPI/ QR codes etc.
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Awareness messages on illegal collection of deposits by unauthorized entities are hosted on Sachet portal at https://rbi.org.in/en/web/rbi/rbi-kehta-hai/sachet-portal.
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Messages broadcasted in various multimedia channels including during prime time.
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RBI has released two booklets, viz., BE(A)WARE on the common modus operandi used by fraudsters and precautions to be taken while carrying out various financial transactions, and ‘Raju and the Forty Thieves’ covering forty stories providing glimpses of various fraudulent means employed by fraudsters, and provides simple tips about Do’s and Don’ts as safeguards against such incidents.
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All banks also repeatedly send SMS/ email to their customers detailing the modus operandi of different types of frauds and the due diligence required at the customer’s end to safeguard oneself from such frauds.
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List of Do’s and Don’t is published on the RBI website as tickers.
Apart from the above, various outreaches including by Regional Offices of RBI, Centres for Financial Literacy (CFLs) and Financial Literacy Centres (FLCs), specific awareness programmes, town hall events and display of information/ messages at various public places are being regularly held through RBI Ombudsman Offices. ‘Ombudsman Speak’ too is held in the months of March and repeated in October, every year.
Considering that a large number of customer complaints emanate on account of unsuccessful or ‘failed’ transactions, RBI has issued a circular dated September 20, 2019 on Harmonisation of Turn Around Time (TAT) and customer compensation for failed transactions using authorised Payment Systems wherein the TAT is prescribed for reversing the funds in case of failed transactions. Further, the circular also prescribes a compensation mechanism if there is a delay on the part of Regulated Entity to reverse the funds. The details of the circular are available at /en/web/rbi/-/notifications/harmonisation-of-turn-around-time-tat-and-customer-compensation-for-failed-transactions-using-authorised-payment-systems-11693.
Customers must report to the bank immediately after noticing any unauthorized transactions in their accounts. Delay in reporting reduces their chance of getting the money back.
In terms of RBI circular on Limiting Liability of Customers in Unauthorised Electronic Banking Transactions dated July 06, 2017, zero liability of the customer shall arise if:
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Contributory fraud/ negligence/ deficiency is there on the part of the bank (irrespective of whether or not the transaction is reported by the customer).
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Third party breach where the deficiency lies neither with the bank nor with the customer but lies elsewhere in the system, and the customer notifies the bank within three working days of receiving the communication from the bank regarding the unauthorised transaction.
Limited Liability of a Customer
A customer shall be liable for the loss occurring due to unauthorized transactions in the following cases:
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In cases where the loss is due to negligence by a customer, such as where he/she has shared the payment credentials, the customer will bear the entire loss until the unauthorized transaction was reported to the bank. Any loss occurring after the reporting of the unauthorized transaction shall be borne by the bank.
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In cases where the responsibility for the unauthorized electronic banking transaction lies neither with the bank nor with the customer, but lies elsewhere in the system and when there is a delay (of four to seven working days after receiving the communication from the bank) on the part of the customer in notifying the bank of such a transaction, the per transaction liability of the customer shall be limited as given in the circular.
In terms of Master circular on Customer Service in Banks dated July 1, 2015 , banks are advised to have a board approved policy providing infrastructure facilities by branches by bestowing particular attention to providing adequate space, proper furniture, drinking water facilities, with specific emphasis on pensioners, senior citizens, disabled persons, etc. Further, Banks are advised to include senior citizens preferably in Branch Level Customer Service Committee.
In terms of Statement on Developmental and Regulatory Policies - October 4, 2017- Banking Facility for Senior Citizens and Differently abled Persons dated November 9, 2017 banks are required to put in place appropriate mechanism with the following specific provisions:
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Dedicated Counters/Preference to Senior Citizens, differently abled persons - Banks are advised to provide a clearly identifiable dedicated counter or a counter which provides priority to senior citizens and people who are differently abled including visually impaired persons.
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Ease of submitting Life Certificate - banks shall ensure that when a Life Certificate is submitted in any branch, including a non-home branch, of the pension paying bank, the same is updated/ uploaded promptly in CBS by the receiving branch itself, to avoid any delay in credit of pension.
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Cheque Book Facility - Banks shall not insist on physical presence of any customer including senior citizens and differently abled persons for getting cheque books.
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Automatic conversion of status of accounts - Banks are advised that a fully KYC compliant account should automatically be converted into a ‘Senior Citizen Account’ based on the date of birth available in bank’s records.
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Ease of filing Form 15G/H - Banks are advised to provide senior citizens and differently abled persons Form 15G/H once in a year (preferably in April) to enable them to submit the same, where applicable, within the stipulated time.
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Door Step Banking - banks are advised to make concerted effort to provide basic banking facilities, such as pick up of cash and instruments against receipt, delivery of cash against withdrawal from account, delivery of demand drafts, submission of Know Your Customer (KYC) documents and Life certificate at the premises/ residence of such customers.
1 Acceptance has to be furnished by the complainant within 30 days of receipt of communication of an Award
ಉತ್ತರ. ಪಿಪಿಐ ನೀಡಿಕೆದಾರರು ಔಪಚಾರಿಕ,ಸಾರ್ವಜನಿಕವಾಗಿ ಬಹಿರಂಗಪಡಿಸಿದ ಗ್ರಾಹಕರ ಕುಂದುಕೊರತೆ ಪರಿಹಾರ ದೂರಿನ ಪರಿಹಾರಕ್ಕಾಗಿ ಗ್ರಾಹಕರ ದೂರುಗಳು/ಕುಂದುಕೊರತೆಗಳನ್ನು ನಿಭಾಯಿಸಲು ನೋಡಲ್ ಅಧಿಕಾರಿಯನ್ನು ನೇಮಿಸುವುದು, ದೂರಿನ ಪರಿಹಾರಕ್ಕಾಗಿ ಎಸ್ಕಲೇಷನ್ ಮ್ಯಾಟ್ರಿಕ್ಸ್ ಹಾಗೂ ಟರ್ನ್- ಅರೌಂಡ್ -ಟೈಮ್ ಅನ್ನು ಒಳಗೊಂಡ ಸಂಸ್ಥೆಗಳ ನಿಯಮಗಳ ಚೌಕಟ್ಟನ್ನು ಜಾರಿಗೆ ತರಬೇಕು. ಸಂಸ್ಥೆಗಳ ನಿಯಮಗಳ ಚೌಕಟ್ಟಿನಲ್ಲಿ ಕನಿಷ್ಠ, ಈ ಕೆಳಗಿನವುಗಳನ್ನು ಒಳಗೊಂಡಿರಬೇಕು:
- ಪಿಪಿಐ ನೀಡಿಕೆದಾರರ ಗ್ರಾಹಕರ ರಕ್ಷಣೆ ಹಾಗೂ ಕುಂದುಕೊರತೆ ಪರಿಹಾರ ನೀತಿಯ ಮಾಹಿತಿಯನ್ನು ಸರಳ ಭಾಷೆಯಲ್ಲಿ ಪ್ರಸಾರ ಮಾಡುವುದು.
- ವೆಬ್ಸೈಟ್, ಮೊಬೈಲ್ ಆ್ಯಪ್ಗಳು, ಹಾಗೂ ಕಾರ್ಡ್ಗಳಲ್ಲಿ ಕುಂದು ಕೊರತೆ ಪರಿಹಾರಕ್ಕಾಗಿ ನೋಡಲ್ ಅಧಿಕಾರಿಗಳ ವಿವರಗಳನ್ನು ಒಳಗೊಂಡು, ಪಿಪಿಐ ನೀಡಿಕೆದಾರರ ಕಸ್ಟಮರ್ ಕೇರ್ ಸಂಪರ್ಕ ವಿವರಗಳನ್ನು ಸ್ಪಷ್ಟವಾಗಿ ತೋರಿಸುವುದು.
- ಮೇಲಿನ [ಬಿ]ನಲ್ಲಿರುವಂತೆ ಪಿಪಿಐ ನೀಡಿಕೆದಾರರ ಏಜಂಟರು ಹಾಗೂ ಕಸ್ಟಮರ್ ಕೇರ್ ಸಂಪರ್ಕವಿವರಗಳಿಂದ ಸರಿಯಾದ ಸಂಕೇತವನ್ನು ಪ್ರದರ್ಶಿಸುವುದು.
- ಗ್ರಾಹಕರಿಂದ ದೂರಿನ ಸ್ಥಿತಿಯನ್ನು ಟ್ರ್ಯಾಕ್ ಮಾಡುವ ಸೌಲಭ್ಯದೊಂದಿಗೆ ಸಲ್ಲಿಸಲಾದ ದೂರುಗಳಿಗಾಗಿ ನಿರ್ದಿಷ್ಟ ದೂರಿನ ಸಂಖ್ಯೆಗಳನ್ನು ಒದಗಿಸುವುದು.
- ಯಾವುದೇ ಗ್ರಾಹಕರ ದೂರು/ಕುಂದುಕೊರತೆಗಳನ್ನು ತಕ್ಕಸಮಯದಲ್ಲಿ, ತ್ವರಿತವಾಗಿ 48 ಗಂಟೆಗಳೊಳಗೆ ಪರಿಹರಿಸಲು ಪ್ರಾರಂಭಿಸುವುದು ಹಾಗೂ ಅಂತಹ ದೂರು/ಕುಂದುಕೊರತೆಯನ್ನು ಪಡೆದ ದಿನಾಂಕದಿಂದ 30 ದಿನಗಳ ಒಳಗೆ ಪರಿಹರಿಸುವುದು.
- ಪಿಪಿಐ ನೀಡಿಕೆದಾರರ ಅಧಿಕೃತ /ಗೊತ್ತುಪಡಿಸಿದ ಏಜಂಟರ [ಹೆಸರು, ಏಜಂಟ್ ಐಡಿ,ವಿಳಾಸ,ಸಂಪರ್ಕ ವಿವರಗಳು, ಮುಂತಾದ] ವಿವರವಾದ ಪಟ್ಟಿಯನ್ನು ಪ್ರದರ್ಶಿಸುವುದು.
- ಪಿಪಿಐಗಳಿಗೆ ಸಂಬಂಧಿಸಿದ ವೆಬ್ಸೈಟ್/ಮೊಬೈಲ್ ಆ್ಯಪ್ ನಲ್ಲಿ ಫ್ರಿಕ್ವೆಂಟ್ಲಿ ಆಸ್ಕಡ್ ಕ್ವಶ್ಚನ್ [ಎಫ್ಎಕ್ಯೂ]ಗಳಿಗೆ ಉತ್ತಗಳನ್ನು ಸಹ ಒದಗಿಸುವುದು.
ಪೇಜ್ ಕೊನೆಯದಾಗಿ ಅಪ್ಡೇಟ್ ಆದ ದಿನಾಂಕ: