New FAQ Page 2 - ಆರ್ಬಿಐ - Reserve Bank of India
Clarifications to Queries on Guidelines for Licensing of New Banks in the Private Sector
General Information
For further details/guidance, please approach any bank authorised to deal in foreign exchange or contact Regional Offices of the Foreign Exchange Department of the Reserve Bank.
FAQ-as on July 1, 2004
ಉತ್ತರ. ಪಿಪಿಐಗಳನ್ನು ಒಳಗೊಂಡ ಅನಧಿಕೃತ/ಮೋಸದ ವಹಿವಾಟುಗಳ ಸಂದರ್ಭದಲ್ಲಿ ಬ್ಯಾಂಕೇತರ ಪಿಪಿಐ ನೀಡಿಕೆದಾರರು ಗ್ರಾಹಕರ ಬಾಧ್ಯತೆಯನ್ನು ನಿರ್ಧರಿಸುವ ಮೊತ್ತ ಹಾಗೂ ಪ್ರಕ್ರಿಯೆಯನ್ನು ಸ್ಪಷ್ಟವಾಗಿ ವಿವರಿಸುತ್ತಾರೆ. ಬ್ಯಾಂಕ್ ಪಿಪಿಐ ನೀಡಿಕೆ ದಾರರಿಗೆ ಕಸ್ಟಮರ್ ಪ್ರೊಟೆಕ್ಷನ್-ಲಿಮಿಟಿಂಗ್ ಲೈಬಿಲಿಟಿ ಆಫ್ ಕಸ್ಟಮರ್ಸ್ ಇನ್ ಅನ್ಆತರೈಸ್ಡ್ ಇಲೆಕ್ಟ್ರಾನಿಕ್ ಬ್ಯಾಂಕಿಂಗ್ ಟ್ರಾನ್ಸಾಕ್ಷನ್ಸ್ ಮೇಲೆ ಜುಲೈ6,2017ರ ದಿನಾಂಕದ ಡಿಪಾರ್ಟ್ಮೆಂಟ್ ಆಪ್ ಬ್ಯಾಂಕಿಂಗ್ ರೆಗ್ಯುಲೇಶನ್ ಸುತ್ತೋಲೆ ಡಿಬಿಆರ್.ನಂ.ಎಲ್ಇಜಿ.ಬಿಸಿ.78/09.07.005/2017-18ರಿಂದ ಮಾರ್ಗದರ್ಶನ ನೀಡಲಾಗುವುದು.
Ans. For the purpose of this MD, electronic payment transactions can be–
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Remote / Online payment transactions: Transactions that do not require physical PPIs to be presented at the point of transactions e.g. wallets, card not present (CNP) transaction, etc.; and
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Face-to-face / Proximity payment transactions: Transactions that require physical PPIs to be present at the point of transactions e.g. transactions at ATMs, PoS devices, etc.).
Ans. It is mandatory for non-bank PPI issuers to send an SMS alert to the customer for any payment transaction in his / her account. In addition, an e-mail alert may also be sent, wherever registered. The transaction alert should have a contact number and / or e-mail id on which the customer can report unauthorised transactions or notify the objection.
Ans. Non-bank PPI issuers shall provide customers with 24x7 access via website / SMS / e-mail / dedicated toll-free helpline for reporting unauthorised transactions and / or loss or theft of the PPI. Further, a direct link for lodging of complaints, with specific option to report unauthorised electronic payment transactions shall be provided by non-bank PPI issuers on the mobile app / home page of their website / any other evolving acceptance mode.
Ans. On reporting of an unauthorised payment transaction or loss of instrument, non-bank PPI issuers shall take immediate action to prevent further unauthorised payment transactions in the PPI account of the customer. Any further transactions debit on such an instrument will be the liability of the issuer.
Ans. It is always advisable to report any unauthorised transaction in the account of the customer. However, an issuer cannot deny compensation against contributory fraud / negligence / deficiency on the part of the non-bank PPI issuer, on the ground that the customer has not reported any unauthorised transaction in his / her account.
Ans. The ‘per transaction customer liability’ in such cases will depend on the number of days lapsed between the receipt of transaction communication by the customer from the non-bank PPI issuer and the reporting of unauthorised transaction by the customer to the non-bank PPI issuer. If the issuer is reported within three days’ of receiving of communication, the customer liability will be zero. Similarly, for any such transaction reported between four and seven days of receiving of communication, the customer liability will be limited to a maximum of ₹ 10,000/. Reporting beyond seven days’ time will be dealt in accordance with the Board approved policy of the non-bank PPI issuer.
Ans. The number of days mentioned above shall be counted after excluding the date of receiving the communication from the non-bank PPI issuer.
Ans. Any loss occurring after reporting of the unauthorised transaction shall be borne by the non-bank PPI issuer.
Ans. The non-bank PPI issuer shall credit (notional reversal / shadow reversal) the amount involved in the unauthorised electronic payment transaction to the customer’s PPI within 10 days from the date of such notification by the customer. Such reversal has to be effected even if it breaches the maximum permissible limit applicable to that type / category of PPI. The credit shall be value-dated to be as of the date of the unauthorised transaction.
ಈ ಎಫ್ಏಕ್ಯೂಗಳನ್ನು ಮಾಹಿತಿ ಹಾಗೂ ಸಾಮಾನ್ಯ ಮಾರ್ಗದರ್ಶನದ ಉದ್ದೇಶಗಳಿಗಾಗಿ ಮಾತ್ರ ರಿಸರ್ವ್ ಬ್ಯಾಂಕ್ ಆಫ್ ಇಂಡಿಯಾ ಹೊರಡಿಸಿದೆ. ಇದೇ ಆಧಾರದ ಮೇಲೆ ತೆಗೆದುಕೊಂಡ ಕ್ರಮಗಳು ಹಾಗೂ ಅಥವಾ ನಿರ್ಧಾರಗಳಿಗೆ ಬ್ಯಾಂಕ್ ಜವಾಬ್ದಾರವಾಗಿರುವುದಿಲ್ಲ. ಸ್ಪಷ್ಟೀಕರಣಗಳು ಅಥವಾ ವ್ಯಾಖ್ಯಾನಗಳಿಗಾಗಿ, ಯಾವುದಾದರೂ ಇದ್ದರೆ, ಬ್ಯಾಂಕ್ ಕಾಲ ಕಾಲಕ್ಕೆ ನೀಡುವ ಸಂಬಂಧಪಟ್ಟ ಸುತ್ತೋಲೆಗಳು ಹಾಗೂ ಅಧಿಸೂಚನೆಗಳಿಂದ ಒಬ್ಬರಿಗೆ ಮಾರ್ಗದರ್ಶನ ನೀಡಬಹುದು.
A. a (i) There would be no relaxation for the pattern of shareholding in the NOFHC with regard to the provisions at the para 2 (C) (iii) of the guidelines
(ii) For the purpose of these guidelines, NBFC (Investment Companies) (which would include CIC and a non-operative holding company) would be held outside the purview of the NOFHC. [para 2 (C) (iii) of the guidelines]. The regulated financial business/entities of the holding company, if any, cannot remain with the holding company. It has to come under the NOFHC. [para 2 (C) (iii) & (vii) of the guidelines]
(iii) In the case of other NBFCs in which public holds more than 51 percent of voting equity shares, wishes to set up a bank or convert itself into a bank, it must transfer all its regulated financial services business to a separate company/companies and transfer the shareholding in such companies to the NOFHC. After it has transferred the regulated financial services business, it can set up a NOFHC, provided it meets the requirements of para 2 (C) (ii) and (iii) of the guidelines.
(b) As stated above, before the listed NBFC holds shares in the NOFHC, it must transfer all regulated financial services business to a new company and shares in that new company must be held by the NOFHC. Conversion of the listed NBFC into a listed non operating holding company would enable meeting the requirement of para 2(C) (iii) of the guidelines provided the listed non operating holding company meets the requirement of para 2(C)(ii)(b) of the guidelines i.e. the public hold not less than 51 percent voting equity shares in the company.
A. No. An existing non-operating listed holding company, with more than 51 per cent public shareholding cannot operate as the NOFHC as the NOFHC has to be wholly-owned by the Promoter / Promoter Group. The above cited example does not meet this criteria as the non-operating listed holding company has equity shareholding from non-promoters/promoter group entities. However, this existing non-operative listed holding company in which public shareholding exceeds 51 per cent can promote a NOFHC.
A non operating holding company being a promoter of NOFHC will be required to be registered as a CIC with RBI if it meets the stipulated criteria.
If the non operating holding company does not meet the criteria for being defined as a Core Investment Company but is an NBFC (Investment Company) it will be required to be registered with RBI as NBFC(Investment Company).
A. (a) It is not necessary that there has to be an individual promoter. The company wherein 100% of voting equity shares are held by the public can set up the NOFHC and hold to the extent of 100% of the voting equity shares of the NOFHC if such a company is a non-financial services company or a non-operating financial holding company in the group. Further, the company itself will be deemed to be the Promoter and all the provisions of the guidelines applicable to the Promoter and the Promoter Group will apply to it.
(b) The listed company cannot be the NOFHC. It will need to form a NOFHC which is wholly owned by it. The number of independent Directors on the Board of the NOFHC should be in compliance with the provisions of paragraph 2 (G) (iv) of the guidelines.
A. No. A financial services company of the Promoter Group cannot participate in the voting equity shares of the NOFHC.
If the Promoters/Promoter Group which has a financial services company, listed or otherwise, wishes to set up a bank, the said financial services company must transfer all its regulated financial services business to a separate company/companies and transfer the shareholding in such companies to the NOFHC. After it has transferred the regulated financial services business, it will cease to be a financial services company, and it can set up a NOFHC provided, the public shareholding in it is not less than 51 per cent. [ Paragraph 2(C)(ii) and (iii) of the guidelines]
A. This model is not possible for the following reasons:
(i) The NOFHC should be wholly owned by the Promoters/Promoter Group [para 2(A) of the guidelines].
(ii) If as a result of the share swap, any part of the shareholding of the NOFHC is held by the public, which holds shares in the listed NBFC, then the NOFHC cannot be wholly owned by the Promoters/Promoter Group.
A. The guidelines require that:
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all regulated financial services entities of the Promoters/Promoter Group in which the Promoters/Promoter Group has ‘significant influence’ or ‘control’ (as defined in Accounting Standard 23) should be carried on only through entities held by the NOFHC.
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no entity in which the NOFHC has a shareholding can hold shares in the NOFHC.
Therefore, there cannot be a company involved in the financial sector which is on top of the NOFHC and is a 100 percent promoter of the NOFHC.
A. (i) No. The NOFHC has to be wholly owned by a single Promoter/Promoter Group (as per the definition given in Annex I to the guidelines) and the pattern of shareholding would be as per the provisions laid down at par 2(C)(ii) & (iii) of the guidelines. Two or more separate groups cannot combine together to set up a NOFHC.
(ii) & (iii) A strategic shareholder not being a part of the Promoter Group, can be a shareholder in a company belonging to the Promoter Group (as per definition in Annex I to the guidelines), which holds shares in the NOFHC. If the strategic partner is in control of the company and is not a resident, then the company cannot hold shares in the NOFHC, as NOFHC has to be owned and controlled by residents. The strategic partner cannot be considered as part of the public shareholding, if he, by virtue of his shareholding or otherwise, exercises significant influence and control over the company.