Ans. No. In terms of paragraph 29.8 read with item (vii) of Schedule-I of these Directions, savings bank account cannot be opened in the name of a private entity for implementation of the Government funding schemes.

Yes, pension paying banks should compensate the pensioner for delay in crediting pension/ arrears thereof at a fixed interest rate of 8 per cent per annum for the delay after the due date of payment. This compensation should be credited to the pensioner's account automatically without any claim from the pensioner on the same day when the bank affords credit for revised pension/ pension arrears, in respect of all delayed pension payments made since October 1, 2008.

Ans. Yes. The customer can open an account with a RE by submitting a deemed to be OVD for the purpose of proof of address. However, as mentioned in reply to Q 7 above, he is required to submit OVD with current address within a period of three months.

Ans: Since the access to the submission portal is CIN based, any LLP/proprietorship firm that have computer software exports as on end-March of the financial year needs to obtain a dummy CIN Number by sending a request mail on itesquery@rbi.org.in. Once the firm obtains this dummy CIN number from RBI, it can be used to submit the excel (*.xls) file for ITES survey.

However, if any entity has already got the dummy CIN number from the previous survey round, they should use the same CIN number in the current survey round also.

(It is also informed that these dummy CIN numbers are provided by RBI for filling the ITES survey schedule only and should not be used for any other purpose).

Ans: Currently, users and merchants of identified pilot banks and non-banks across the country can use e₹. These customers can download the e₹ app of the bank or non-bank, register themselves, and start using the e₹ wallet to participate in the pilot.

The instructions issued vide the circular are applicable to all credit facilities except those specifically exempted in the circular.

Ans: The options prescribed vide circular on ‘Reset of Floating Interest Rate on Equated Monthly Instalments (EMI) based Personal Loans’ dated August 18, 2023 shall be allowed for housing loans extended by UCBs, subject to the regulations prescribed vide Master Circular on ‘Housing Finance for UCBs’ dated April 11, 2023 or as amended in the future.

Ans. The cardholder can lodge grievance(s) with his / her card issuer. In case the card issuer does not respond within the stipulated time, or the reply so received is not satisfactory, the cardholder shall have recourse to the Reserve Bank - Integrated Ombudsman Scheme, 2021 (as amended from time to time) for redressal.

The Contact Center of RBI is a platform where a complainant can reach out to RBI to get information related to AGR mechanism of RBI, procedure of or help in filing complaints and to ascertain the status of the complaint lodged with RBI. The contact center with Interactive Voice Response System (IVRS) with Toll Free #14448 is available 24x7, while the facility to connect to Contact Centre personnel is available from 8:00 AM to 10:00 PM (Monday through Saturday, except National Holidays) for English and Hindi, and ten Regional Languages (Assamese, Bengali, Gujarati, Kannada, Marathi, Malayalam, Odia, Punjabi, Telugu and Tamil).

ಉತ್ತರ. ಪಿನ್ ಎನ್ನುವುದು ಸಂಖ್ಯಾ ಪಾಸ್ವರ್ಡ್ ಆಗಿದ್ದು ಕಾರ್ಡ್ ಅನ್ನು ನೀಡುವಾಗ ಬ್ಯಾಂಕ್ನಿಂದ ಗ್ರಾಹಕರಿಗೆ ಪ್ರತ್ಯೇಕವಾಗಿ ಮೇಲ್ ಮಾಡಲಾಗಿರುತ್ತದೆ ಅಥವಾ ಹಸ್ತಾಂತರಿಸಲಾಗುತ್ತದೆ. ಹೆಚ್ಚಿನ ಬ್ಯಾಂಕ್ಗಳಲ್ಲಿ ಮೊದಲ ಬಳಕೆಯಲ್ಲಿ ಪಿನ್ ಬದಲಾಯಿಸುವ ಅಗತ್ಯವಿರುತ್ತದೆ. ಗ್ರಾಹಕರು ಬ್ಯಾಂಕ್ ಅಧಿಕಾರಿಗಳನ್ನು ಒಳಗೊಂಡು , ಯಾರಿಗೂ ಪಿನ್ ಅನ್ನು ಬಹಿರಂಗಪಡಿಸಬಾರದು. ಗ್ರಾಹಕರು ನಿಯಮಿತ ಮಧ್ಯಂತರಗಳಲ್ಲಿ ಪಿನ್ ಅನ್ನು ಬದಲಾಯಿಸಬೇಕು.

Response: The designated banks will open a Gold Deposit Account for the MTGD/LTGD corresponding to a deposit receipt issued by CPTC/GMCTA to a depositor on or before March 25, 2025.

Trade transactions with ACU countries are governed by Regulation 3(1)(A) and Regulation 5(1)(A) of Notification FEMA 14 (R), as amended from time to time and are to be settled under ACU mechanism or as defined therein. Therefore, transactions between ACU countries shall be kept distinct and separate and settled as per extant instructions outside the SNRR arrangement.

In terms of the Master Direction on lending to the MSME sector dated July 24, 2017, a cluster has been defined as identified by the Ministry of MSME, Government of India or the respective State /UT Governments. SLBC/UTLBC Convenor banks shall display the list of these clusters on their portals and update them semi-annually as at end-March and end-September. The updated list of clusters identified by Ministry of MSME may be accessed from Ministry's official website, while information on clusters recognized by State Governments/Union Territories shall be obtained directly from the respective authorities.

The lead banks of districts have been advised to promote 'credit-linkage' in all clusters located within the district. The initiatives under promotion of the credit-linkage, include addressing credit needs of MSE units in the clusters, creating awareness among MSE units through financial literacy initiatives, enabling coverage under skill development initiatives and undertaking proactive measures in underbanked clusters.

The banks have also been advised to ensure that the credit needs of clusters are appropriately included in the exercise of preparation of branch/block level credit plans so that the same can be aggregated by lead banks to form the District Credit Plan (DCP) and subsequently by SLBC /UTLBC Convenor banks to prepare the Annual Credit Plan (ACP).

उत्तर. लघु पीपीआई दो प्रकार के हो सकते हैं:

ए. ₹10,000/- तक के पीपीआई (नकद लोडिंग की सुविधा के साथ)। इन पीपीआई को 24 महीने के भीतर पूर्ण-केवाईसी पीपीआई में परिवर्तित करना होगा।

बी. ₹10,000/- तक के पीपीआई (नकद लोडिंग सुविधा के बिना)।

Ans : Yes. In case the information / account particulars contained in the mandate undergo any change, the beneficiary has to notify the changes to the User Institution so that the correct information can be incorporated in its records. This will ensure that transactions do not get rejected at the beneficiary’s bank branch due to inconsistencies/ mismatch in the data sent by the user institution.

Ans : No, The provisions of Non-Banking Financial (Non-deposit Accepting or Holding) Companies Prudential Norms (Reserve Bank) Directions, 2007 or Non-Banking Financial (Deposit Accepting or Holding) Companies Prudential Norms (Reserve Bank) Directions, 2007, as the case may be and as applicable to a loan company shall apply to an NBFC-Factor.

Yes. ATS is also available for all applications / letters, etc. submitted physically at the counters of RBI or received through post/courier, provided a valid email id is given in the document. Receipt of all such applications as also its disposal will be advised to the applicant through email.

Additionally, the status of such applications can also be tracked through the ATS number and the password sent to the valid email id of the applicant.

GAH accesses the trading platform through URL, ‘https://www.ndsind.com’. This is common URL for web based NDS-OM as well as for web based Auction. Users of GAH need to select NDS-OM in the option after logging on to the URL. PM will need to arrange for login/password from the CCIL and Digital Certificates from any Government Recognized Certifying Authority designated by RBI, on behalf of GAH. For added security, the digital certificates need to be installed in an e-token as per specifications approved. Without the digital certificate, e-token and the password, the GAH cannot log in to the NDS OM web based module. The Primary member will be responsible for obtaining/renewal and intimating revocation to RBI/CCIL of the Digital Certificate for such GAH users.

Tripartite Agreement is an agreement between three parties, namely, the Concessionaire (such as the project which is developing the infrastructure), the Project Authority (such as NHAII or a statutory body set up to develop infrastructure) and IDF-NBFC which binds all the parties collectively and provide, for the following :

1. Take-over of a portion of the debt of the Concessionaire availed from Senior Lenders;

2. a default by the Concessionaire, shall trigger the process for termination of the agreement between Project Authority and Concessionaire;

3. the Project Authority shall redeem the bonds issued by the Concessionaire which have been purchased by IDF-NBFC, from out of the termination payment as per the Tripartite Agreement and other Agreements referred to therein (compulsory buyout),

4. the fee payable by IDF-NBFC to the Project Authority as mutually agreed upon between the two.

For the present, the priority under ADF is to ensure that the banks put in place a system which will ensure quality of data compiled from source systems of banks to be submitted to RBI. After a verifiable system has been put in place by all banks, it will be decided in due course as to what arrangements would be best suited for flow of data from banks.