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FAQs on Master Direction on KYC

Ans: No, making specific facial gesture like blinking of eyes, smiling, frowning, etc. are not mandatory for liveness check. The RE is required to take due cognizance of special need, if any, of the customer during liveness check.

Ans.: The ‘the amount held abroad’ is the outstanding amount which is yet to be received by the company from the importers i.e., unpaid amount for the exports made by the company. Q-7(v) is the change in amount held abroad which is equal to closing balance minus opening balance. Opening balance on April 01, 2024 and closing balance at end-March 2025 of the reference period 2024-25.

Ans: The programmability feature allows the sponsor entity (government / corporate) or user to ensure that the funds in the CBDC wallets are used for a specific, designated purpose. It can be programmed on different parameters like expiry date, geo-location, merchant category codes, merchant VPA, etc. Currently, the programmability use cases are being explored across Direct Benefits Transfer (DBT) schemes, interest subvention scheme, lending, employee allowances for defined purposes, etc.

The speed of redress depends on a number of factors like complexity of the case, timely submission of documents by the RE, volume of complaints in Ombudsman offices etc.

However, under the new System, CMS sends instant notifications to the complainant and RE and functions as single point reference for all complaint related communication for both parties, thereby obviating undue delays. All other things remaining the same, complaints lodged on CMS directly with all details get speedier redress.

ಉತ್ತರ. ಆರ್ಬಿಐ ಸೂಚನೆಗಳ ಪ್ರಕಾರ (ಮೇ 27,2011ರ ದಿನಾಂಕದ ಡಿಪಿಎಸ್ಎಸ್.ಪಿಡಿ.ನಂ.2632/02.10.002/2010-2011 ) ವಿಫಲ ಎಟಿಎಮ್ ವಹಿವಾಟಿನ ಸಂದರ್ಭದಲ್ಲಿ , ದೂರು ನೀಡಿದ ದಿನಾಂಕದಿಂದ 7 ಕೆಲಸದ ದಿನಗಳೊಳಗಡೆ ಗ್ರಾಹಕರ ಖಾತೆಗೆ ಮರು-ಜಮಾ ಮಾಡುವ ಮೂಲಕ ಗ್ರಾಹಕರ ದೂರನ್ನು ಪರಿಹರಿಸಲು ಕಾರ್ಡ್ ನೀಡುವ ಬ್ಯಾಂಕ್ಗೆ ಅಧಿಕೃತ ಆದೇಶನೀಡಲಾಗಿದೆ.

Response: Yes. Rupee loans can be availed against the collateral of Deposit Certificates issued by the banks under GMS.

Yes, banks provide following services to the MSE entrepreneurs:

(i) Rural Self Employment Training Institutes (RSETIs)

At the initiative of the Ministry of Rural Development (MoRD), Rural Self Employment Training Institutes (RSETIs) have been set up by various banks all over the country. These RSETIs are managed by banks with active co-operation from the Government of India and State Governments. RSETIs conduct various short duration (ranging preferably from 1 to 6 weeks) skill upgradation programmes to help the existing entrepreneurs compete in this ever-changing global market. RSETIs ensure that a list of candidates trained by them is sent to all bank branches of the area and co-ordinate with them for grant of financial assistance under any Govt. sponsored scheme or direct lending.

(ii) Financial Literacy and consultancy support:

Banks have been advised to either separately set up special cells at their branches, or vertically integrate this function in the Financial Literacy Centres (FLCs) set up by them, as per their comparative advantage. Through these FLCs, banks provide assistance to the MSE entrepreneurs in regard to financial literacy, operational skills, including accounting and finance, business planning etc. (Refer circular RPCD.MSME & NFS.BC.No.20/06.02.31/2012-13 dated August 1, 2012).

Also, Financial Literacy Centres operated by Scheduled commercial Banks (including RRBs) have been advised vide our circular FIDD.FLC.BC.No.22/12.01.018/2016-17 dated March 02, 2017 to conduct target specific financial literacy camps wherein one of the target groups identified is MSEs.

Residents are free to carry the foreign exchange purchased from an authorised dealer or money changer in accordance with the Rules. They are, however, allowed to carry foreign exchange in the form of currency notes/coins upto USD 2,000 or its equivalent only. Balance amount can be carried in the form of traveller’s cheque or banker/s draft. (In this connection please see item No.9).
ಉತ್ತರ. ಪಿಪಿಐ ನೀಡಿಕೆದಾರರು ಪಿಪಿಐ ದಾರರಿಗೆ ಪಿಪಿಐ ಅನ್ನು ಮುಕ್ತಾಯಗೊಳಿಸುವ ಹಾಗೂ ಈ ಪ್ರಕಾರದ ಪಿಪಿಐನ ಅನ್ವಯವಾಗುವ ಮಿತಿಗಳ ಪ್ರಕಾರ ಬ್ಯಾಂಕ್ ಖಾತೆಗೆ ಶಿಲ್ಕನ್ನು ವರ್ಗಾವಣೆ ಮಾಡುವ ಆಯ್ಕೆಯನ್ನು ನೀಡುತ್ತಾರೆ. ಈ ಉದ್ದೇಶಕ್ಕಾಗಿ, ಪಿಪಿಐ ನೀಡುವ ಸಮಯದಲ್ಲಿ ನೀಡಿಕೆದಾರರು ಮೊದಲೇ ಗೊತ್ತುಪಡಿಸಿದ ಬ್ಯಾಂಕ್ ಖಾತೆ ಅಥವಾ ಇತರಪಿಪಿಐ ವಿವರಗಳನ್ನು ಒದಗಿಸಲು ಪಿಪಿಐದಾರರಿಗೆ ಆಯ್ಕೆಯನ್ನು ನೀಡುತ್ತಾರೆ, ಪಿಪಿಐನಲ್ಲಿರುವ ಶಿಲ್ಕಿನ ಮೊತ್ತವನ್ನು ಪಿಪಿಐ ಮುಕ್ತಾಯ ಗೊಳಿಸಿದ ಸಂದರ್ಭದಲ್ಲಿ , ಅಂತಹ ಪಿಪಿಐಗಳ ಸಿಂಧುತ್ವದ ಅವಧಿ ಮುಕ್ತಾಯ,ಮುಂತಾದ ಸಂದರ್ಭದಲ್ಲಿ ವರ್ಗಾಯಿಸಲಾಗುತ್ತದೆ. ಮುಕ್ತಾಯದ ಸಮಯದಲ್ಲಿ, ಅದು ಮೊದಲೇ ನೀಡಲಾದ ಪೂರ್ವನಿಯೋಜಿತ ಖಾತೆಗಿಂತ ಭಿನ್ನವಾಗಿದ್ದರೆ, ಪಿಪಿಐದಾರರು ಬ್ಯಾಂಕ್ ಖಾತೆಯನ್ನು ನಿರ್ದಿಷ್ಟಪಡಿಸಬಹುದು.

Ans : User institutions enjoy many benefits from the ECS Debit Scheme like,

  • Savings on administrative machinery and costs of collecting the cheques from customers, presenting in clearing, monitoring their realisation and reconciliation.

  • Better cash management because of realisation / recovery of dues on due dates promptly and efficiently.

  • Avoids chances of loss / theft of instruments in transit, likelihood of fraudulent access to the paper instruments and encashment thereof.

  • Realisation of payments on a uniform date instead of fragmented receipts spread over many days.

  • Cost effective.

Ans. You may approach RTGS Help Desk / Contact point of the RBI at rtgsmumbai@rbi.org.in.

The Web based facility is only a front end platform for placing GAH’s buy and sell orders. PM continues to be responsible for all actions undertaken by their respective GAHs including the settlement of their securities and funds obligations. In other words, the settlement of the successful orders of GAHs will continue to happen as usual as at present. Though the PM needs to set the funding limits as part of his risk control measure in the system, no separate pre-funding requirements are set. The Funding Limit is a functionality that enables the PM to put a cap on the total value (net consideration) of orders that a GAH may place on the basis of the terms and conditions mentioned in their mutual agreements.
Ans. The aggrieved applicant or aggrieved system provider can appeal to the Central Government within 30 days from the date on which the order of refusal or revocation is conveyed to him (Section 9 of PSS Act, 2007).

Ans: The credit is given to the account number written / given by remitter in his / her application / instruction. Credit to beneficiary account is released solely based on account number. It is the responsibility of remitting customer to write correct account number. The originator / sender should exercise due care in providing the correct account number of the beneficiary, in the NEFT remittance instruction / application.

Residents are free to carry the foreign exchange purchased from an authorised dealer or money changer in accordance with the Rules. They are, however, allowed to carry foreign exchange in the form of currency notes/coins upto USD 2,000 or its equivalent only. Balance amount can be carried in the form of traveller’s cheque or banker/s draft. (In this connection please see item No.9).
User institutions enjoy many benefits from the ECS Debit Scheme like, Savings on administrative machinery and costs of collecting the cheques from customers, presenting in clearing, monitoring their realisation and reconciliation. Better cash management because of realisation / recovery of dues on due dates promptly and efficiently. Avoids chances of loss / theft of instruments in transit, likelihood of fraudulent access to the paper instruments and encashment thereof. Realisation of payments on a uniform date instead of fragmented receipts spread over many days. Cost effective.
Yes, forex pre-paid cards can be used at Duty Free Shops located at International Airports in India in the same manner as foreign currency notes / travellers’ cheques.
Since the bank/PD has to make payment on the date of issue itself , in case payment is made by the client after date of issue of the security, the consideration amount payable by the client to the bank or the PD would include accrued interest. For example, if for security 9.40% GOI 2015, the payment is made three days after the date of issue, the accrued interest component will amount to 9.40/100x3/360x10,000 = Rs.7.83Hence, if the security price is Rs.100.27, the total amount payable by the investor for acquiring securities worth Rs.10,000 after three days will be Rs. 10, 270 + Rs. 7.83 = Rs.10, 277. 83 (if not rounded off) .
The bank may, at its discretion, renew an overdue NRE / FCNR(B) deposit or a portion thereof provided the overdue period from the date of maturity till the date of renewal (both days inclusive), does not exceed 14 days and the rate of interest payable on the amount of the deposit so renewed shall be the appropriate rate of interest for the period of renewal as prevailing on the date of maturity or on the date when the depositor seeks renewal, whichever is lower. In the case of overdue deposits where the overdue period exceeds 14 days, the deposits can be renewed at the prevailing rate of interest on the date when the renewal is sought. If the depositor places the entire amount of overdue deposit or a portion thereof as a fresh NRE / FCNR(B) deposit, banks may fix their own interest rates for the overdue period on the amount so placed as a fresh term deposit. Banks are free to recover the interest so paid for the overdue period if the deposit is withdrawn before completion of minimum stipulated period under the scheme, after renewal.
Yes, market purchases together with capitalisation of exports or other entitlements is restricted up to 100% of the net worth of the investing company for investment proposed to be made under the automatic route.

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