New FAQ Page 2 - ಆರ್ಬಿಐ - Reserve Bank of India
Money Changing Activities
With the issuance and launch of the New Generation banknotes, Central Bank of Kenya has advised that in terms of Gazette Notice No. 4849 dated May 31, 2019 from Central Bank of Kenya available at: (http://kenyalaw.org/kenya_gazette/gazette/volume/MTk2Mg--/Vol.CXXI-No.69), and the Press Release dated June 6, 2019 available at: (https://www.centralbank.go.ke/uploads/press_releases/696932423_Press%20Release%20-%20New%20Generation%20Banknotes.pdf), all the currency notes of denomination ‘1000 shillings (Ksh)’ shall cease to be legal tender, and shall no longer be exchanged, with effect from October 1, 2019.
(Published on receipt of request from Central Bank of Kenya)
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In BSBDA, banks are required to provide free of charge minimum four withdrawals, including through ATM and other mode. Beyond four withdrawals, it is left to discretion of the banks to either offer free or charge for additional withdrawal/s. However pricing structure may be put in place by banks on a reasonable, non-discretionary, non-discriminatory and transparent manner by banks.
- As customers will be owned by the banks, KYC will also be done by the banks.
Ans. Complaints can be filed online on https://cms.rbi.org.in, or through the dedicated e-mail or sent in physical mode to the ‘Centralised Receipt and Processing Centre’ set up at RBI, 4th Floor, Sector 17, Chandigarh – 160 017 in the format given at the following path - https://rbidocs.rbi.org.in/rdocs/content/pdfs/RBIOS2021_121121_A.pdf. A toll-free number – 14448 (9:30 am to 5:15 pm) – is also available for customers to seek assistance in filing complaints and information on grievance redressal, with multi-lingual support.
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The investor will be advised one month before maturity regarding the ensuing maturity of the bond.
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On the date of maturity, the maturity proceeds will be credited to the bank account as per the details on record.
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In case there are changes in any details, such as, account number, email ids, then the investor must intimate the bank/SHCIL/PO promptly.
Ans: No.
Ans. Enter the list of business activities in the “Please specify” field in Q-3 of Part A of the ITES survey schedule. There is no need to provide individual percentage in the “Please specify” field.
Ans. The broad indicative parameters prescribed for customer’s risk categorisation are customer’s identity, social/ financial status, nature of business activity, information about the customer’s business and his/ her location, geographical risk covering customer as well as transactions, type of products/ services offered, delivery channel used for delivery of products/ services, types of transaction undertaken – cash, cheque/monetary instruments, wire transfers, forex transactions, etc. While considering customer’s identity, the ability to confirm identity documents through online or other services offered by issuing authorities may also be factored in. The risk category and reasons thereof are not required to be divulged to the customers by the RE.
Ans: e₹-W has the potential to transform the settlement systems for financial transactions and make them more efficient and secure. It leverages on the programmability and smart contract features of the platform and reduces settlement risk.
Ans : Yes. It is left to the choice of the individual customer and the ECS user to decide these aspects. The mandate can contain a ceiling on the maximum amount of debit, specify the purpose of debit and validity period of the mandate.
Ans: The webpage of RBI “RBI Kehta Hai” at /en/web/rbi/rbi-kehta-hai for information regarding ways to ensure safe and secure digital payments can be referred to. Further, RBI has also launched a magazine named BE(A)WARE for users of digital transactions which can be accessed at /documents/87730/39016390/BEAWARE07032022.pdf.
Persons resident in India are permitted to maintain foreign currency accounts in India under following two Schemes:
- EEFC Accounts –
To avoid exchange loss on conversion of foreign exchange into Indian Rupee & Rupee into foreign exchange, residents can retain upto 50% of foreign currency remittances received from abroad in a foreign currency account, viz., EEFC account, with an authorised dealer in India . Funds held in EEFC account can be utilised for current account transactions and also for approved capital account transactions as specified by the extant Rules/Regulations/Notifications/Directives issued by the Government/RBI from time to time.
- RFC Accounts :-
Returning Indians, i.e., those Indians, who were non-residents earlier, and are returning now for permanent stay, are permitted to open, hold and maintain with an authorised dealer in India a Resident Foreign Currency (RFC) Account to keep their foreign currency assets. Assets held outside India at the time of return can be credited to such accounts. The funds in RFC account are free from all restrictions regarding utilisation of foreign currency balances including any restriction on investment outside India. The facility is also available to residents provided foreign exchange to be credited to such account is received out of certain specified type of funds/accounts.
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As indicated in our press release dated May 15, 2013, size of the each tranche would be Rs. 1,000-2,000 crore.
In terms of announcement in para 48 of First Bi-monthly Monetary Policy Statement, 2016-17, Reserve Bank laid down a framework for accreditation of credit counsellors which was shared with SIDBI for laying down operational guidelines. Accordingly, the scheme was launched by SIDBI in July 2017. As per the scheme, Certified Credit Counsellors are institutions or individuals registered with SIDBI who shall assist MSMEs in preparing project reports in a professional manner which would, in turn, help banks make more informed credit decisions.
- The customers should be issued the securities after receiving clear money. After receiving clear money, banks should register the customer on CBS and generate Certificate of Holding.
Ans. Apart from above PPIs, there are the following two categories of PPIs:
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Gift PPIs; and
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PPIs for Mass Transit Systems (PPI-MTS).
The Central Government has decided that upto 30.12.2016, the payment towards tax, surcharge, penalty and deposit under the Pradhan Mantri Garib Kalyan Yojana (PMGKY), can be made in Old Bank Notes of ₹ 500 and ₹ 1000 denomination issued by the RBI. The Taxation and Investment Regime for Pradhan Mantri Garib Kalyan Yojana (PMGKY), 2016 has commenced on 17th December, 2016 and is open for declarations upto 31st March, 2017. The payment of tax, surcharge and penalty under the Scheme is to be made through challan ITNS-287 and the deposits are to be made in the Pradhan Mantri Garib Kalyan Deposit Scheme, 2016. The notifications relating to PMGKY are available on the website www.incometaxindia.gov.in
Our instructions contained in circular RPCD.CO.RRB.BC.No.57/03.05.33/2011-12 dated January 30, 2012 on Deregulation of Savings Bank Deposit Interest Rate, are applicable to deposits held in ‘Basic Savings Bank Deposit Account’.
Ans. The FAQs on “Legal Entity Identifier (LEI) for Large Value Transactions in Centralised Payment Systems” on the RBI website at https://www.rbi.org.in/Scripts/FAQView.aspx?Id=140 can be referred to.
ಸೇವಿಂಗ್ಸ್ ಬ್ಯಾಂಕು ಡಿಪೋಸಿಟ್ ಬಡ್ಡಿದರ ಅನಿಯಂತ್ರಣದ ಬಗೆಗಿನ ನಮ್ಮ ಜನವರಿ 25, 2012ರ ಸುತ್ತೋಲೆ ಸಂಖ್ಯೆ DBOD.Dir.BC.75/13.03.00/2011-12ರಲ್ಲಿನ ಸೂಚನೆಗಳು 'ಬೇಸಿಕ್ ಸೇವಿಂಗ್ಸ್ ಬ್ಯಾಂಕ್ ಡಿಪೋಸಿಟ್ ಅಕೌಂಟ್'ನ ಡಿಪೋಸಿಟ್ಗೆ ಅನ್ವಯಿಸುತ್ತವೆ .
At the time of making applications, the Promoters/Promoter Group will have to furnish a road map and methodologies they would adopt to comply with all the requirements of the corporate structure indicated in para 2 (C)(ii) and (iii) of the guidelines and realign the business between the entities to be held under the NOFHC [para 2(C)(iv) of the guidelines] within a period of 18 months. After the ‘in-principle approval’ is accorded by RBI for setting up of the bank, the actual setting up of NOFHC and the bank, re-organization of the Promoter Group entities to bring the regulated financial services entities under the NOFHC as well as realignment of business among the entities under the NOFHC have to be completed within a period of 18 months from the date of in-principle approval or before commencement of banking business, whichever is earlier.
Ans. The following facilities are available to persons other than individuals:
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Donations up-to one per cent of their foreign exchange earnings during the previous three financial years or USD 5,000,000, whichever is less, for- (a) creation of Chairs in reputed educational institutes, (b) contribution to funds (not being an investment fund) promoted by educational institutes; and (c) contribution to a technical institution or body or association in the field of activity of the donor Company.
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Commission, per transaction, to agents abroad for sale of residential flats or commercial plots in India up to USD 25,000 or five percent of the inward remittance whichever is less.
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Remittances up to USD 10,000,000 per project for any consultancy services in respect of infrastructure projects and USD 1,000,000 per project, for other consultancy services procured from outside India.
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Remittances up to five per cent of investment brought into India or USD 100,000 whichever is less, by an entity in India by way of reimbursement of pre-incorporation expenses.
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Remittances up to USD 250,000 per financial year for purposes stipulated under Para 1 of Schedule III to FEM (CAT) Amendment Rules, 2015. However, all residual current account transactions undertaken by such entities are otherwise permissible without any specified limit and are to be disposed off at the level of AD, as hitherto. It is for the AD to satisfy themselves about the genuineness of the transaction.
Anything in excess of above limits requires prior approval of the Reserve Bank of India.
On receipt of a complaint, it is scrutinized to assess whether it is a maintainable or a non-maintainable complaint (as explained in Question 14). If found non-maintainable, the complaint is closed, and a suitable communication is issued to the complainant.
For a maintainable complaint, the RBI Ombudsman endeavors to promote resolution by agreement between the complainant and the RE. If an amicable settlement of the complaint is arrived at between the parties, the same is recorded and signed by both the parties. As the parties have agreed to the settlement by affixing their signature on it, it becomes binding on both the parties and no formal Award is issued by the Ombudsman.
If the matter is not resolved through settlement (facilitation or conciliation or mediation) the Ombudsman, after allowing the parties a reasonable opportunity (and based on records placed before him, principles of banking law and practice, directions, instructions and guidelines issued by RBI from time to time and such other factors which in his opinion are relevant for deciding the complaint), may pass an Award (directing the Regulated Entity for specific performance) or reject the complaint (if the RE is found to have adhered to the extant norms and practices in vogue). The outcome of the complaint is communicated to both the complainant and the RE.
Ans. The modes for periodic updation of KYC for individuals are as under:
- It can be undertaken at the branch of the RE with which customer maintains the account or any other branch of the same RE; or
- RE can obtain a self-declaration when there is “no change in KYC information” and also when there is “change only in address details”, through customer’s email-id/ mobile number registered with the RE, ATMs, digital channels (such as online banking / internet banking, mobile application of RE), letter, etc. However, the declared address shall be verified by the RE through positive confirmation within two months; or
- Aadhaar OTP based e-KYC in non-face-to-face (NF2F) mode and V-CIP;
- RE is also mandated to update customer’s KYC records based on the update information/ notification, if any, received from CKYCR for the customer concerned.
Ans.: Yes, it is mandatory. Here the person authorised to fill the form owns the responsibility of information furnished and declares its accuracy including CIN number. It is a final check for all the details which are filled-up in the Part- A to D of ITES survey schedule.
Ans: Currently, there are 14 participants in the wholesale CBDC pilot, which includes banks and non-banks.
ಉತ್ತರ. ಗ್ರಾಹಕರು ಎಟಿಎಮ್ಗಳು/ಡಬ್ಲ್ಯೂಎಲ್ಎಗಳಲ್ಲಿ ವಹಿವಾಟುಗಳನ್ನು ಸುರಕ್ಷಿತವಾಗಿ ಹಾಗೂ ಸುಭದ್ರವಾಗಿಟ್ಟುಕೊಳ್ಳಲು ಕೆಳಗಿನ ಮಾಡಬೇಕಾದವುಗಳು ಹಾಗೂ ಮಾಡಬಾರದವುಗಳನ್ನು ಗಮನಿಸಬೇಕು:
- ಗ್ರಾಹಕರು ಎಟಿಎಮ್/ಡಬ್ಲ್ಯೂಎಲ್ಎ ವಹಿವಾಟನ್ನು ಸಂಪೂರ್ಣವಾಗಿ ಗೌಪ್ಯತೆಯಿಂದ ನಡೆಸಬೆಕು.
- ಒಂದು ಸಮಯದಲ್ಲಿ ಕೇವಲ ಒಬ್ಬ ಕಾರ್ಡ್ದಾರರು ಮಾತ್ರ ಎಟಿಎಮ್/ಡಬ್ಲ್ಯೂಎಲ್ಎ ಕಿಯೊಸ್ಕ್ ಅನ್ನು ಪ್ರವೇಶಿಸಬೇಕು ಹಾಗೂ ಪ್ರವೇಶಾವಕಾಶ ಪಡೆಯಬೇಕು.
- ಕಾರ್ಡ್ದಾರರು ಅವನ/ಅವಳ ಕಾರ್ಡ್ ಅನ್ನು ಯಾರೊಬ್ಬರಿಗೂ ಎರವಲು ಕೊಡಬಾರದು
- ಕಾರ್ಡದಾರರು ಕಾರ್ಡ್ನಲ್ಲಿ ಪಿನ್ ಅನ್ನು ಬರೆಯಬಾರದು.
- ಕಾರ್ಡದಾರರು ಯಾರೊಂದಿಗೂ ಪಿನ್ ಅನ್ನು ಹಂಚಿಕೊಳ್ಳಬಾರದು
- ಕಾರ್ಡದಾರರು ಎಟಿಎಮ್ನಲ್ಲಿ ಪಿನ್ ಅನ್ನು ನಮೂದಿಸುವಾಗ ಯಾರೊಬ್ಬರು ನೋಡದಂತೆ ನೋಡಿಕೊಳ್ಳಬೇಕು.
- ಕಾರ್ಡದಾರರು ಸುಲಭವಾಗಿ ಊಹಿಸಬಹುದಾದ ಪಿನ್ ಅನ್ನು ಎಂದಿಗೂ ಬಳಸಬಾರದು.
- ಕಾರ್ಡದಾರರು ಎಟಿಎಮ್/ಡಬ್ಲ್ಯೂಎಲ್ಎಯಲ್ಲಿ ಎಂದಿಗೂ ಕಾರ್ಡ್ ಅನ್ನು ಬಿಡಬಾರದು.
- ಕಾರ್ಡದಾರರು ಎಟಿಎಮ್ಗಳಲ್ಲಿ /ಡಬ್ಲ್ಯೂಎಲ್ಎಗಳಲ್ಲಿ ವಹಿವಾಟುಗಳಿಗಾಗಿ ಎಚ್ಚರಿಕೆಗಳನ್ನು ಪಡೆಯುವುದಕ್ಕಾಗಿ ಕಾರ್ಡ್ ನೀಡುವ ಬ್ಯಾಂಕ್ನೊಂದಿಗೆ ಅವನ/ಅವಳ ಮೊಬೈಲ್ ನಂಬರ್ ಅನ್ನು ನೋಂದಾಯಿಸಿಕೊಳ್ಳಬೇಕು.ಖಾತೆಯಲ್ಲಿನ ಯಾವುದೇ ಅನಧಿಕೃತ ಕಾರ್ಡ್ ವಹಿವಾಟು, ಗಮನಕ್ಕೆ ಬಂದರೆ , ತಕ್ಷಣ ಕಾರ್ಡ್ ನೀಡುವ ಬ್ಯಾಂಕ್ಗೆ ವರದಿ ಮಾಡಬೇಕು.
- ಕಾರ್ಡ್ದಾರರು ಜಾಗರೂಕರಾಗಿರಬೇಕು ಹಾಗೂ ಎಟಿಎಮ್ಗಳು ಹಾಗೂ ಡಬ್ಲ್ಯೂಎಲ್ಎಗಳಿಗೆ ಯಾವುದೇ ಹೆಚ್ಚಿನ ಸಾಧನಗ/ಳನ್ನು ಲಗತ್ತಿಸಲಾಗಿದೆಯೇ ಎಂದು ಪರಿಶೀಲಿಸಬೇಕು. ಗ್ರಾಹಕರ ಡೇಟಾ/ಗಳನ್ನು ಮೋಸದಿಂದ ಸೆರೆಹಿಡಿಯಲು ಸ್ಥಳದಲ್ಲಿ ಸಾಧನಗಳನ್ನು ಇಟ್ಟಿರಬಹುದು; ಕಂಡುಬಂದರೆ ,ಸೆಕ್ಯೂರಿಟಿ ಗಾರ್ಡ್/ಬ್ಯಾಂಕ್/ಡಬ್ಲ್ಯೂಎಲ್ಎ ಘಟಕಕ್ಕೆ ತಕ್ಷಣ ತಿಳಿಸಬೇಕು.
- ಕಾರ್ಡ್ದಾರರು ಎಟಿಎಮ್ಗಳು ಹಾಗೂ ಡಬ್ಲ್ಯೂಎಲ್ಎಗಳ ಸುತ್ತಲು ಜನರ ಅನುಮಾನಾಸ್ಪದ ಚಲನವಲನ/ಗಳ ಮೇಲೆ ಕಣ್ಣಿಟ್ಟಿರಬೆಕು. ಅವನು/ಅವಳು ಅಪರಿಚಿತರು ಅವನನ್ನು/ಅವಳನ್ನು ಸಂಭಾಷಣೆಯಲ್ಲಿ ತೊಡಗಿಸಿಕೊಳ್ಳಲು ಅಥವಾ ಎಟಿಎಮ್ ಅನ್ನು ನಿರ್ವಹಿಸುವಲ್ಲಿ ನೆರವು/ ಸಹಾಯವನ್ನು ನೀಡಲು ಪ್ರಯತ್ನಿಸುವಾಗ ಜಾಗರೂಕರಾಗಿರಬೇಕು.
- ಬ್ಯಾಂಕ್ ಅಧಿಕಾರಿಗಳು ದೂರವಾಣಿ/ಇಮೇಲ್ನಲ್ಲಿ ಕಾರ್ಡ್ ವಿವರಗಳು ಅಥವಾ ಪಿನ್ಗಾಗಿ ಎಂದಿಗೂ ಕೇಳುವುದಿಲ್ಲ ಎನ್ನುವುದನ್ನು ನೆನಪಿನಲ್ಲಿಟ್ಟುಕೊಳ್ಳಬೇಕು.
Ans : No. There is no value limit on the amount of individual transactions that can be collected by ECS Debit.