New FAQ Page 2 - ಆರ್ಬಿಐ - Reserve Bank of India
Frequently Asked Questions (FAQ) relating to Reserve Bank’s Instructions on Banking matters
Response
Yes. Such customers should give their consent in writing and they should be informed of the features and extent of services available in BSBDAs.
1 A 'person resident in India' is defined in Section 2(v) of FEMA, 1999 as :
(i) a person residing in India for more than one hundred and eighty-two days during the course of the preceding financial year but does not include-
(A) a person who has gone out of India or who stays outside India, in either case-
(a) for or on taking up employment outside India, or
(b) for carrying on outside India a business or vocation outside India, or
(c) for any other purpose, in such circumstances as would indicate his intention to stay outside India for an uncertain period;
(B) a person who has come to or stays in India, in either case, otherwise than-
(a) for or on taking up employment in India, or
(b) for carrying on in India a business or vocation in India, or
(c) for any other purpose, in such circumstances as would indicate his intention to stay in India for an uncertain period;
(ii) any person or body corporate registered or incorporated in India,
(iii) an office, branch or agency in India owned or controlled by a person resident outside India,
(iv) an office, branch or agency outside India owned or controlled by a person resident in India.
The Deputy Ombudsman can reject a complaint only on the following grounds:
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the complaint is non-maintainable under Clause 10 of the RB-IOS, 2021;
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the complaint is in the nature of offering suggestions or seeking guidance or explanation.
Ans. Yes, the RE shall intimate its customer, in advance, to comply with the requirement of periodic updation of KYC. Subsequent to the due date, RE shall also give reminders to such customer who has still not complied with the requirements, despite advance intimations.
ಉತ್ತರ. ಡಿಸೆಂಬರ್ 31,2018ರ ಮೊದಲು ಅಸ್ತಿತ್ವದಲ್ಲಿರುವ ಎಲ್ಲಾ ಮ್ಯಾಗ್ನೆಟಿಕ್ ಸ್ಟ್ರೈಪ್ ಕಾರ್ಡ್ಗಳನ್ನು ಇಎಮ್ವಿ ಚಿಪ್ ಹಾಗೂ ಪಿನ್ಕಾರ್ಡ್ಗಳಾಗಿ ಪರಿವರ್ತಿಸಲು ಬ್ಯಾಂಕ್ಗಳಿಗೆ ಸೂಚನೆ ನೀಡಲಾಗಿದೆ. ಕಾರ್ಡ್ದಾರರು ಅವನ/ಅವಳ ಮ್ಯಾಗ್ನೆಟಿಕ್ ಸ್ಟ್ರೈಪ್ ಕಾರ್ಡ್ ಅನ್ನು ಇಎಮ್ವಿ ಚಿಪ್ ಹಾಗೂ ಪಿನ್ಕಾರ್ಡ್ಗೆ ಬದಲಾಯಿಸಿರುವ ಕಾರ್ಡ್ ಅನ್ನು ಪಡೆಯದಿದ್ದರೆ, ಅವನು/ಅವಳು ಬದಲಿ ಕಾರ್ಡ್ ಅನ್ನು ಪಡೆಯಲು ಅವನ/ಅವಳ ಶಾಖೆಯನ್ನು ತಕ್ಷಣ ಸಂಪರ್ಕಿಸಬೇಕು.
If the Ombudsman is satisfied that there is deficiency of service on the part of the RE and the complaint is not settled by agreement within a specified period as allowed by the Ombudsman, the RBI Ombudsman may pass an Award, if applicable. Before passing an Award, the Ombudsman provides a reasonable opportunity to the complainant and the RE to present their case.
The complainant may accept the Award in full and final settlement or reject it. However, if he wishes to accept the Award, it is mandatory that the complainant submits his letter of acceptance to the RE concerned within 30 days, failing which, the Award will lapse.
Ans. Prevention of Money-Laundering (Maintenance of Records) Rules, 2005 enable the REs to obtain the identity records (including updated records of identity) from the customers, failing which the RE shall close the account of the customers after giving due notice.
ಈ ಎಫ್ಎಕ್ಯೂಗಳನ್ನು ಮಾಹಿತಿ ಹಾಗೂ ಸಾಮಾನ್ಯ ಮಾರ್ಗದರ್ಶನದ ಉದ್ದೇಶಗಳಿಗಾಗಿ ಮಾತ್ರ ರಿಸರ್ವ್ ಬ್ಯಾಂಕ್ ಆಪ್ ಇಂಡಿಯಾ ಹೊರಡಿಸಿದೆ. ತೆಗೆದುಕೊಂಡ ಕ್ರಮಗಳು ಹಾಗೂ/ಅಥವಾ ಅದೇ ಆಧಾರದ ಮೇಲೆ ತೆಗೆದುಕೊಳ್ಳುವ ನಿರ್ಧಾರಗಳಿಗೆ ಬ್ಯಾಂಕ್ ಜವಾಬ್ದಾರವಾಗಿರುವುದಿಲ್ಲ. ಸ್ಪಷ್ಟೀಕರಣಗಳು ಅಥವಾ ವ್ಯಾಖ್ಯಾನಗಳಿಗಾಗಿ , ಯಾವುದಾದರೂ ಇದ್ದರೆ, ಬ್ಯಾಂಕ್ನಿಂದ ಕಾಲ ಕಾಲಕ್ಕೆ ನೀಡಲಾಗುವ ಸಂಬಂಧಿತ ಸುತ್ತೋಲೆಗಳು ಹಾಗೂ ಅಧಿಸೂಚನೆಗಳಿಂದ ಒಬ್ಬರಿಗೆ ಮಾರ್ಗದರ್ಶನ ನೀಡಬಹುದು.
Ans. The PSS Act 2007 defines “netting” and legally recognizes settlement finality. It states that a settlement, whether gross or net, will be final and irrevocable as soon as the money, securities, foreign exchange or derivatives or other transactions payable as a result of such settlement is determined, whether or not such money, securities or foreign exchange or other transactions is actually paid. In case a system participant is declared insolvent, or is dissolved or is wound up, no other law can affect any settlement which has become final and irrevocable and the right of the system provider to appropriate the collaterals contributed by the system participants towards settlement or other obligations.
This Act also legally recognizes the loss allocation among system participants and payment system, where the rules provide for this mechanism
In case the RE does not comply with the decision of the RBI Ombudsman within a reasonable time as may be decided by the RBI Ombudsman, the Ombudsman can pass an Award, if there are obvious deficiencies in service. An Award has to be complied with by the RE, unless appealed, within 30 days of the complainant accepting the Award.
Ans. The customer shall exercise utmost caution before clicking links embedded in such SMS/ email as these may be suspicious/ fraudulent. The public is advised not to fall prey to frauds being perpetrated in the name of KYC updation. Please refer to the Press Release dated September 13, 2021 on RBI cautions against frauds in the name of KYC updation.
ಉತ್ತರ. ಪಿಪಿಐ ನೀಡಿಕೆದಾರರು ಉಪಕರಣವನ್ನು ನೀಡುವಾಗ ಪಿಪಿಐದಾರರಿಗೆ ಸ್ಪಷ್ಟವಾಗಿ ಹಾಗೂ ಸರಳ ಭಾಷೆಯಲ್ಲಿ ಎಲ್ಲಾ ಪ್ರಮುಖ ನಿಯಮಗಳು ಹಾಗೂ ನಿಬಂಧನೆಗಳನ್ನು ಬಹಿರಂಗ ಪಡಿಸಬೇಕು. ಈ ಪ್ರಕಟಣೆಗಳು ಈ ಕೆಳಗಿನವುಗಳನ್ನು ಒಳಗೊಂಡಿರುತ್ತದೆ;
- ಉಪಕರಣದ ಬಳಕೆಯೊಂದಿಗೆ ಸಂಬಂಧಿಸಿದ ಎಲ್ಲಾ ವೆಚ್ಚಗಳು ಹಾಗೂ ಶುಲ್ಕಗಳು
- ಮುಕ್ತಾಯದ ಅವಧಿ ಹಾಗೂ ಉಪಕರಣದ ಮುಕ್ತಾಯಕ್ಕೆ ಸಂಬಂಧಿಸಿದ ನಿಯಮಗಳು ಹಾಗೂ ನಿಬಂಧನೆಗಳು .
Ans. Demand Draft/ Payment Order/ Travellers Cheques for amount less than ₹50,000 can be purchased against cash. However, such instrument for ₹50,000 and above can be issued only by way of debiting the customer’s account or against cheques.