(For the period 2012-13)

Scheduled Commercial Banks

3,716

5,486

17,612

5,646

6,522

10,256

335

65,255

Public Sector Banks

2,628

4,152

10,067

5,614

4,888

6,813

97

44,742

Nationalised Banks

1,366

2,292

3,961

2,018

2,661

3,675

41

21,609

1.

Allahabad Bank

55

118

105

103

136

151

3

908

2.

Andhra Bank

42

42

113

56

31

45

-

556

3.

Bank of Baroda

87

206

291

150

368

479

1

2,117

4.

Bank of India

82

134

298

159

203

304

1

1,649

5.

Bank of Maharashtra

15

34

49

26

37

100

4

384

6.

Canara Bank

155

214

351

182

206

247

3

1,769

7.

Central Bank of India

84

155

185

231

198

270

3

1,514

8.

Corporation Bank

46

67

148

5

56

80

-

568

9.

Dena Bank

54

53

29

42

45

152

2

539

10.

Indian Bank

50

216

112

73

133

116

4

907

11.

Indian Overseas Bank

80

185

233

101

162

125

3

1,156

12.

Oriental Bank of Commerce

40

52

157

11

71

83

3

613

13.

Punjab and Sind Bank

24

23

25

29

23

73

1

294

14.

Punjab National Bank

165

262

901

418

390

465

3

3,325

15.

Syndicate Bank

76

75

171

92

79

140

1

926

16.

UCO Bank

101

101

124

175

116

179

3

1,085

17.

Union Bank of India

83

137

341

98

224

311

2

1,610

18.

United Bank of India

40

88

104

48

47

111

1

555

19.

Vijaya Bank

24

43

68

18

32

54

2

318

20.

IDBI Bank Limited

63

87

156

1

104

190

1

816

State Bank Group

1,262

1,860

6,106

3,596

2,227

3,138

56

23,133

21.

State Bank of India

1,066

1,447

5,461

3,261

1,934

2,720

51

20,030

22.

State Bank of Bikaner and Jaipur

74

191

165

146

169

133

-

1,171

23.

State Bank of Hyderabad

29

63

185

53

35

78

1

643

24.

State Bank of Mysore

19

23

60

41

10

48

1

266

25.

State Bank of Patiala

40

52

152

56

23

69

2

498

26.

State Bank of Travancore

34

84

83

39

56

90

1

525

Private Sector Banks

929

1,167

4,756

30

1,358

2,827

193

15,653

Old Private Sector Banks

133

238

196

13

158

308

5

1,590

1.

Catholic Syrian Bank Ltd.

3

21

1

1

1

17

-

66

2.

City Union Bank Ltd.

6

26

10

-

9

8

-

85

3.

Dhanlaxmi Bank Ltd.

8

14

5

-

12

13

-

80

4.

Federal Bank Ltd.

13

33

36

-

14

80

-

261

5.

ING Vysya Bank Ltd.

34

38

34

9

31

89

2

383

6.

Jammu and Kashmir Bank Ltd.

6

6

25

2

7

14

-

102

7.

Karnataka Bank Ltd.

7

7

25

-

7

13

2

82

8.

Karur Vysya Bank Ltd.

19

19

23

-

27

23

-

169

9.

Laxmi Vilas Bank Ltd.

9

24

12

1

9

12

-

91

10.

Nainital Bank Ltd.

1

3

-

-

3

5

-

23

11.

Ratnakar Bank Ltd.

2

-

-

-

1

6

-

16

12.

South Indian Bank Ltd.

14

28

20

-

17

21

-

137

13.

Tamilnad Mercantile Bank Ltd.

11

19

5

-

20

7

1

95

New Private Sector Banks

796

929

4,560

17

1,200

2,519

188

14,063

14.

Axis Bank Ltd.

146

149

783

1

237

533

12

2,828

15.

Development Credit Bank Ltd.

7

7

4

-

6

19

-

66

16.

HDFC Bank Ltd.

268

286

1,842

6

433

979

82

5,143

17.

ICICI Bank Ltd.

256

419

1,603

9

381

709

77

4,571

18.

IndusInd Bank Ltd.

39

23

112

-

43

100

4

507

19.

Kotak Mahindra Bank Ltd.

65

41

192

1

80

145

13

800

20.

Yes Bank Ltd.

15

4

24

-

20

34

-

148

Appendix Table IV.8 : Statement of Complaints Received at Banking Ombudsman Office (Concluded)

(For the period 2012-13)

Foreign Banks

159

167

2,789

2

276

616

45

4,860

1.

AB Bank Ltd.

-

-

-

-

-

-

-

-

2.

Abu Dhabi Commercial Bank Ltd.

1

-

-

-

-

-

-

2

3.

American Express Banking Corp.

2

-

59

-

5

4

-

79

4.

Antwerp Diamond Bank NV

-

-

-

-

-

-

-

-

5.

Australia and New Zealand Banking Group Ltd.

-

-

-

-

-

-

-

-

6.

BNP Paribas

1

-

-

-

-

1

-

4

7.

Bank International Indonesia

-

-

-

-

-

-

-

-

8.

Bank of America National Association

-

-

-

-

1

-

-

3

9.

Bank of Bahrain & Kuwait B.S.C.

-

-

-

-

-

-

-

1

10.

Bank of Ceylon

-

-

-

-

-

-

-

-

11.

Bank of Nova Scotia

-

-

-

-

-

-

-

-

12.

Barclays Bank PLC

4

15

92

-

6

22

7

163

13.

Chinatrust Commercial Bank

-

-

-

-

-

-

-

2

14.

Citibank N.A.

35

28

386

1

41

136

2

778

15.

Commomwealth Bank of Australia

-

-

-

-

-

-

-

-

16.

Credit Agricole Corporate and Investment

-

-

-

-

-

-

-

-

17.

Credit Suisse AG

-

-

-

-

-

-

-

-

18.

DBS Bank Ltd.

-

-

-

-

-

1

-

1

19.

Deutsche Bank (Asia)

5

5

10

-

2

13

1

62

20.

First Rand Bank

-

-

-

-

-

-

-

-

21.

HSBC Ltd.

24

28

298

1

19

76

7

559

22.

Industrial and Commercial Bank of China

-

-

-

-

-

-

-

-

23.

JPMorgan Chase Bank National Association

-

-

1

-

-

-

-

1

24.

JSC VTB Bank

-

-

-

-

-

-

-

-

25.

Krung Thai Bank Public Co. Ltd.

-

-

-

-

-

-

-

-

26.

Mashreqbank PSC

-

-

-

-

-

-

-

-

27.

Mizuho Corporate Bank Ltd.

-

-

-

-

-

-

-

-

28.

National Australia Bank

-

-

-

-

-

-

-

-

29.

Oman International Bank S.A.O.G.

-

-

-

-

-

-

-

-

30.

Rabobank International

-

-

-

-

-

-

-

-

31.

Sber Bank

-

-

-

-

-

-

-

-

32.

Shinhan Bank

-

-

-

-

-

-

-

-

33.

Societe Generale

-

-

-

-

-

-

-

-

34.

Sonali Bank

-

-

-

-

-

-

-

-

35.

Standard Chartered Bank

78

81

1,805

-

192

326

22

2,944

36.

State Bank of Mauritius Ltd.

-

-

-

-

-

-

-

1

37.

Sumitomo Mitsui Banking Corporation

-

-

-

-

-

-

-

-

38.

The Bank of Tokyo-Mitsubishi UFJ Ltd.

-

-

-

-

-

-

-

-

39.

The Royal Bank of Scotland N V

9

10

138

-

10

37

6

260

40.

UBS AG

-

-

-

-

-

-

-

-

41.

United Overseas Bank Ltd.

-

-

-

-

-

-

-

-

42.

WestPac Banking Corporation

-

-

-

-

-

-

-

-

43.

Woori Bank

-

-

-

-

-

-

-

-

– : Nil/Negligible.