RBI/2010-11/104 DBS. FrMC. BC. No.1/23.04.001/2010-11 July 01, 2010 The Charimen & Chief Executive Officers of all Scheduled Commercial Banks (excluding RRBs) and All India Select Financial Institutions Dear Sir, Frauds – Classification and Reporting Please refer to our letter DBS. FrMC. BC. No.1 /23.04.001/2008-09 dated July 01, 2009 forwarding the Master Circular on 'Frauds – Classification and Reporting'. It may be noted that the Master Circular consolidates an

RBI/2010-11/86 Ref. MPD. No.332 /07.01.279/2010-11 July 1, 2010 Aashadha 10, 1932 (S) The Chairmen/Chief Executives of all Scheduled Banks (excluding RRBs) Dear Sir/Madam Master Circular on Export Credit Refinance Facility Please refer to Master Circular No.MPD No. 4627 /07.01.279/2009-10 dated July 1, 2009 on the above-mentioned subject. This revised Master Circular on Export Credit Refinance Facility@@NBSP@@@@NBSP@@ consolidates and updates all instructions/guidelin

RBI/2010-11/81 IDMD.PDRD. 01 /03.64.00 / 2010-11 July 1, 2010 All Primary Dealers in the Government Securities Market Dear Sir Master Circular – Operational Guidelines to Primary Dealers The Reserve Bank of India has, from time to time, issued a number of guidelines/instructions/circulars to the Primary Dealers (PDs) in regard to their operations in the Government Securities Market and other activities. To enable the PDs to have all the current instructions at one pla

RBI/2010-11/82 IDMD.PDRD.No.02 / 03.64.00 / 2010-11 July 1, 2010 All Primary Dealers in the Government Securities Market Dear Sir Master Circular on Capital Adequacy Standards and Risk Management Guidelines for standalone Primary Dealers The Reserve Bank of India has, from time to time, issued a number of guidelines on Capital Adequacy Standards and Risk Management for standalone Primary Dealers (PDs). To enable the PDs to have all the current instructions at one plac

RBI/2010-11/84 IDMD.DOD.14 /11.08.36/2010-11 July 1, 2010 The Chairmen/Chief Executives of All Scheduled Banks, Primary Dealers and All-India Financial Institutions Dear Sir, Master Circular - Guidelines for Issue of Commercial Paper As you are aware, Commercial Paper (CP), an unsecured money market instrument issued in the form of a promissory note, was introduced in India in 1990 with a view to enabling highly rated corporate borrowers to diversify their sources of

DPSS No.2753/02.10.02/2009-2010

June 15, 2010

The Chairman and Managing Director / Chief Executive Officers
All Scheduled Commercial Banks including RRBs /
Urban Co-operative Banks / State Co-operative Banks /
District Central Co-operative Banks

Madam/Dear Sir,

Display at ATM sites – procedure for lodging of ATM complaints and uniform template for filing complaints

Kindly refer to our letters DPSS No. 1316/02.10.02/2009-10 dated December 18, 2009, DPSS/CO/PD/2018/02.10.02/2009-10 dated March 19, 2010, on the above subject. We had vide these letters advised banks to display the procedure and contact information, and also make available at all ATM sites, the uniform template circulated by Indian Banks Association (IBA) for lodging of complaints relating to ATM transactions.

2. To assess the compliance to these instructions we had undertaken random visits to number of ATM sites of various banks across the country. It is observed that at a vast majority of the ATM sites the instructions contained in the circulars referred to above have not been adhered to despite a compliance furnished by the banks.

3. You will appreciate that the above system was introduced keeping in view the interest of bank customers. In view of the above observations, we request you to kindly bestow your personal attention to the matter and ensure that the instructions above are adhered to in letter and spirit.

Yours faithfully,

(G. Padmanabhan)
Chief General Manager

May 03, 2010

The Chairman/CEO
All Scheduled Commercial Banks

Dear Sir,

Customer complaints relating to ATM transactions

Kindly refer to our letter No. DPSS/CO/PD/2018/02.10.002/2009-10 dated March 19, 2010 on the introduction of a uniform template for lodging complaints relating to ATM transactions.

2. In this connection we request you to confirm that the templates have since been introduced and are being displayed at your ATMs. We further advise you to place the same on your website also for better customer service.

Yours faithfully,

(K. Sivaraman)
General Manager

May 03, 2010

The Chairman/CEO
All Scheduled Commercial Banks

Dear Sir,

Customer complaints relating to ATM transactions

Kindly refer to our letter No. DPSS/CO/PD/2018/02.10.002/2009-10 dated March 19, 2010 on the introduction of a uniform template for lodging complaints relating to ATM transactions.

2. In this connection we request you to confirm that the templates have since been introduced and are being displayed at your ATMs. We further advise you to place the same on your website also for better customer service.

Yours faithfully,

(K. Sivaraman)
General Manager

RBI/2009-10/308 DBOD.No.BP.BC. 73 /21.06.001/2009-10 February 8, 2010 All Scheduled Commercial Banks (Excluding Local Area Banks and Regional Rural Banks) Dear Sir, Master Circular - Prudential Guidelines on Capital Adequacy@@NBSP@@ and Market Discipline – New Capital Adequacy Framework (NCAF) Please refer to paragraphs 153 and 154 of Second Quarter Review of Monetary Policy 2009-10 announced on October 27, 2009 on Enhancement to Basel II Framework (extract annexed).

RBI/2009-10/163 DBOD.No.Ret. BC.45/12.01.001/2009-10 @@NBSP@@September 18, 2009 Bhadra 26, 1931 (Saka) All Scheduled Commercial Banks (excluding Regional Rural Banks) Dear Sir, Master Circular - Cash Reserve Ratio (CRR) and Statutory Liquidity Ratio (SLR) Please refer to the Master Circular RBI/2006-07/145 DBOD.No.Ret.BC.34/12.01.001/2006-07 dated October 11, 2006 on the above mentioned subject. The Master Circular has been suitably updated incorporating instructions