IST,
Master Directions
The Reserve Bank of India has started issuing Master Directions on all regulatory matters beginning January 2016. The Master Directions consolidate instructions on rules and regulations framed by the Reserve Bank under various Acts including banking issues and foreign exchange transactions.
The process of issuing Master Directions involves issuing one Master Direction for each subject matter covering all instructions on that subject. Any change in the rules, regulation or policy is communicated during the year by way of circulars/press releases. The Master Directions will be updated suitably and simultaneously whenever there is a change in the rules/regulations or there is a change in the policy. All the changes will get reflected in the Master Directions available on the RBI website along with the dates on which changes are made.
Explanations of rules and regulations will be issued by way of Frequently Asked Questions (FAQs) after issue of the Master Directions in easy to understand language wherever necessary. The existing set of Master Circulars issued on various subjects will stand withdrawn with the issue of the Master Direction on the subject.
Master Directions
RBI/ 2025-26/232 DOR.CRE.REC.151/07-02-003/2025-26 November 28, 2025 Reserve Bank of India (Local Area Banks – Credit Risk Management) Directions, 2025 Table of Contents Chapter I - Preliminary 2 Chapter II - Board Approved Policies 6 Chapter III - Statutory Restrictions 7 Chapter IV - Unhedged Foreign Currency Exposure (UFCE) 11 Chapter V - Legal Entity Identifier (LEI) for Borrowers 17 Chapter VI - Valuation of Properties - Empanelment of Valuers 19 Chapter VII - Filing of Security Interest relating to Immovable (other than equitable mortgage), Movable, and Intangible Assets in CERSAI 21 Chapter VIII - Repeal and other provisions 23 Annex I 25 Introduction Local Area Banks (LABs), in the course of financial intermediation, are exposed to various financial and non-financial risks, of which credit risk is the one of the most significant risks. If not managed effectively, credit risk may have ramifications for a range of other risk categories too. As credit exposures of LABs encompass varied sectors, borrower types and products with their own idiosyncratic complexities as well as systemic implications due to interconnectedness among themselves, credit risk management of LABs involve a range of prudential tools, including statutory and regulatory restrictions / prohibitions on certain activities. Recognising this, the Reserve Bank has, from time to time, issued guidelines to strengthen credit risk management practices. Accordingly, in exercise of the powers conferred by Sections 20, 21 and 35A of the Banking Regulation Act, 1949 and all other provisions / laws enabling the Reserve Bank of India (hereinafter called the Reserve Bank) in this regard, Reserve Bank being satisfied that it is necessary and expedient in the public interest so to do, hereby issues these Directions hereinafter specified. Chapter I - Preliminary A. Short title and Commencement 1. These Directions shall be called the Reserve Bank of India (Local Area Banks – Credit Risk Management) Directions, 2025 2. These Directions shall come into effect immediately upon issuance.
RBI/ 2025-26/232 DOR.CRE.REC.151/07-02-003/2025-26 November 28, 2025 Reserve Bank of India (Local Area Banks – Credit Risk Management) Directions, 2025 Table of Contents Chapter I - Preliminary 2 Chapter II - Board Approved Policies 6 Chapter III - Statutory Restrictions 7 Chapter IV - Unhedged Foreign Currency Exposure (UFCE) 11 Chapter V - Legal Entity Identifier (LEI) for Borrowers 17 Chapter VI - Valuation of Properties - Empanelment of Valuers 19 Chapter VII - Filing of Security Interest relating to Immovable (other than equitable mortgage), Movable, and Intangible Assets in CERSAI 21 Chapter VIII - Repeal and other provisions 23 Annex I 25 Introduction Local Area Banks (LABs), in the course of financial intermediation, are exposed to various financial and non-financial risks, of which credit risk is the one of the most significant risks. If not managed effectively, credit risk may have ramifications for a range of other risk categories too. As credit exposures of LABs encompass varied sectors, borrower types and products with their own idiosyncratic complexities as well as systemic implications due to interconnectedness among themselves, credit risk management of LABs involve a range of prudential tools, including statutory and regulatory restrictions / prohibitions on certain activities. Recognising this, the Reserve Bank has, from time to time, issued guidelines to strengthen credit risk management practices. Accordingly, in exercise of the powers conferred by Sections 20, 21 and 35A of the Banking Regulation Act, 1949 and all other provisions / laws enabling the Reserve Bank of India (hereinafter called the Reserve Bank) in this regard, Reserve Bank being satisfied that it is necessary and expedient in the public interest so to do, hereby issues these Directions hereinafter specified. Chapter I - Preliminary A. Short title and Commencement 1. These Directions shall be called the Reserve Bank of India (Local Area Banks – Credit Risk Management) Directions, 2025 2. These Directions shall come into effect immediately upon issuance.
പിഡിഎഫ് (RBI/2025-26/237 DOR.LRG.No.156/13-10-009/2025-26 November 28, 2025 Reserve Bank of India (Local Area Banks – Asset Liability Management) Directions, 2025 Table of Contents Chapter I – Preliminary 3 A. Short Title and Commencement 3 B. Applicability 3 C. Definitions 3 Chapter II – Role of Board 5 A. Responsibilities of the Board 5 B. Approval of policies, limits, and reviews 5 Chapter III – Asset Liability Management 6 A. Introduction 6 B. ALM Information Systems 6 C. ALM Organisation 7 D. ALM Process 8 Chapter IV – Liquidity Risk Management 9 A. Management of Liquidity Risk 9 B. Structural Liquidity Statement (SLS) 9 C. Short -Term Dynamic Liquidity (STDL) statement 10 D. Monitoring of Liquidity 10 Chapter V – Currency Risk Management 12 Chapter VI – Interest Rate Risk (IRR) Management 13 A. Introduction 13 B. Traditional Gap Analysis 13 C. Interest Rate Sensitivity (IRS) Statement 13 Chapter VII – Miscellaneous 15 A. Behavioural Patterns and Embedded Options 15 B. Internal Transfer Pricing (ITP) 15 Chapter VIII – Monitoring and Reporting 16 A. Preparation and Review of Statements 16 B. Regulatory Reporting and Periodicity of Returns 16 Chapter IX – Repeal and Other Provisions 17 A. Repeal and Saving 17 B. Application of other laws not barred 17 C. Interpretations 17 Annex – I: Structural Liquidity Statement 19 Annex – II: Short-term Dynamic Liquidity statement 23 Annex – III: Interest Rate Sensitivity Statement 25 Annex-IV: Maturity Profile – Liquidity 28 Annex V- Interest Rate Sensitivity 32 In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949, and all other provisions / laws enabling the Reserve Bank of India (‘RBI’) in this regard, the RBI being satisfied that it is necessary and expedient in the public interest so to do, hereby, issues the Directions hereinafter specified. Chapter I – Preliminary A. Short Title and Commencement 1. These Directions shall be called the Reserve Bank of India (Local Area Banks – Asset Liability Management) Directions, 2025. 2. These Directions shall become effective from the date of issue.
RBI/2025-26/237 DOR.LRG.No.156/13-10-009/2025-26 November 28, 2025 Reserve Bank of India (Local Area Banks – Asset Liability Management) Directions, 2025 Table of Contents Chapter I – Preliminary 3 A. Short Title and Commencement 3 B. Applicability 3 C. Definitions 3 Chapter II – Role of Board 5 A. Responsibilities of the Board 5 B. Approval of policies, limits, and reviews 5 Chapter III – Asset Liability Management 6 A. Introduction 6 B. ALM Information Systems 6 C. ALM Organisation 7 D. ALM Process 8 Chapter IV – Liquidity Risk Management 9 A. Management of Liquidity Risk 9 B. Structural Liquidity Statement (SLS) 9 C. Short -Term Dynamic Liquidity (STDL) statement 10 D. Monitoring of Liquidity 10 Chapter V – Currency Risk Management 12 Chapter VI – Interest Rate Risk (IRR) Management 13 A. Introduction 13 B. Traditional Gap Analysis 13 C. Interest Rate Sensitivity (IRS) Statement 13 Chapter VII – Miscellaneous 15 A. Behavioural Patterns and Embedded Options 15 B. Internal Transfer Pricing (ITP) 15 Chapter VIII – Monitoring and Reporting 16 A. Preparation and Review of Statements 16 B. Regulatory Reporting and Periodicity of Returns 16 Chapter IX – Repeal and Other Provisions 17 A. Repeal and Saving 17 B. Application of other laws not barred 17 C. Interpretations 17 Annex – I: Structural Liquidity Statement 19 Annex – II: Short-term Dynamic Liquidity statement 23 Annex – III: Interest Rate Sensitivity Statement 25 Annex-IV: Maturity Profile – Liquidity 28 Annex V- Interest Rate Sensitivity 32 In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949, and all other provisions / laws enabling the Reserve Bank of India (‘RBI’) in this regard, the RBI being satisfied that it is necessary and expedient in the public interest so to do, hereby, issues the Directions hereinafter specified. Chapter I – Preliminary A. Short Title and Commencement 1. These Directions shall be called the Reserve Bank of India (Local Area Banks – Asset Liability Management) Directions, 2025. 2. These Directions shall become effective from the date of issue.
Reserve Bank of India (Local Area Banks – Income Recognition, Asset Classification and Provisioning pertaining to Advances) Directions, 2025 Table of Contents Chapter I - Preliminary 3 A. Short title and commencement 3 B. Applicability 3 C. Definitions 3 Chapter II - General Instructions 7 A. Role of the Board 7 B. Prudence in Lending and Consumer Education 7 C. Disclosure Requirements 10 Chapter III - Asset Classification 11 A. General Instructions on Asset Classification 11 B. Classification as non-performing asset 12 C. Accounts regularised near about the balance sheet date 14 D. Specific cases of asset classification 14 E. Categories of non-performing assets 20 F. Upgradation of loan accounts classified as NPAs 21 Chapter IV - Provisioning Norms 22 A. General Principles for Provisioning 22 B. Provisions in respect of Standard assets 22 C. Provisions in respect of substandard assets 24 D. Provisions in respect of Doubtful Assets 24 E. Provisions in respect of Loss Assets 25 F. Prudential norms on creation and utilisation of floating provisions 25 G. Additional Provisions at higher than prescribed rates 26 H. Provisions under Special Circumstances 27 I. Provisioning Coverage Ratio (PCR) 32 Chapter V - Income Recognition 33 A. General Principles for Income Recognition 33 B. Reversal of income upon classification as NPA 33 C. Interest application after NPA classification 34 D. Appropriation of recovery from NPAs 34 E. Income recognition in special cases 34 F. Tax treatment in respect of provisions 36 Chapter VI
Reserve Bank of India (Local Area Banks – Income Recognition, Asset Classification and Provisioning pertaining to Advances) Directions, 2025 Table of Contents Chapter I - Preliminary 3 A. Short title and commencement 3 B. Applicability 3 C. Definitions 3 Chapter II - General Instructions 7 A. Role of the Board 7 B. Prudence in Lending and Consumer Education 7 C. Disclosure Requirements 10 Chapter III - Asset Classification 11 A. General Instructions on Asset Classification 11 B. Classification as non-performing asset 12 C. Accounts regularised near about the balance sheet date 14 D. Specific cases of asset classification 14 E. Categories of non-performing assets 20 F. Upgradation of loan accounts classified as NPAs 21 Chapter IV - Provisioning Norms 22 A. General Principles for Provisioning 22 B. Provisions in respect of Standard assets 22 C. Provisions in respect of substandard assets 24 D. Provisions in respect of Doubtful Assets 24 E. Provisions in respect of Loss Assets 25 F. Prudential norms on creation and utilisation of floating provisions 25 G. Additional Provisions at higher than prescribed rates 26 H. Provisions under Special Circumstances 27 I. Provisioning Coverage Ratio (PCR) 32 Chapter V - Income Recognition 33 A. General Principles for Income Recognition 33 B. Reversal of income upon classification as NPA 33 C. Interest application after NPA classification 34 D. Appropriation of recovery from NPAs 34 E. Income recognition in special cases 34 F. Tax treatment in respect of provisions 36 Chapter VI
RBI/DOR/2025-26/239 DOR.STR.REC.158/21.04.048 /2025-26 November 28, 2025 Reserve Bank of India (Local Area Banks – Resolution of Stressed Assets) Directions, 2025 Table of Contents Chapter I - Preliminary 2 A. Short title and commencement 2 B. Applicability 3 C. Definitions 3 Chapter II - General Requirements 5 A. Board approved policies: 5 B. Early identification and reporting of stress 6 C. Disclosures 7 Chapter III - Prudential Norms Applicable to Restructuring 8 A. Restructuring of accounts – General Instructions 8 Chapter IV - Special Cases of Restructuring 9 A. Compromise Settlements and Technical Write-offs 9 Chapter V - Government Debt Relief Schemes (DRS) 13 A. Prudential treatment in respect of Government Debt Relief Schemes (DRS): 13 Chapter VI - Special Measures 16 A. Trade Relief Measures 16 Chapter VII - Repeal and Other Provisions 17 A. Repeal and saving 17 B. Application of other laws not barred 17 C. Interpretations 18 Annex 19 Introduction These Directions are issued with a view to providing a framework for early recognition, reporting and time bound resolution of stressed assets
RBI/DOR/2025-26/239 DOR.STR.REC.158/21.04.048 /2025-26 November 28, 2025 Reserve Bank of India (Local Area Banks – Resolution of Stressed Assets) Directions, 2025 Table of Contents Chapter I - Preliminary 2 A. Short title and commencement 2 B. Applicability 3 C. Definitions 3 Chapter II - General Requirements 5 A. Board approved policies: 5 B. Early identification and reporting of stress 6 C. Disclosures 7 Chapter III - Prudential Norms Applicable to Restructuring 8 A. Restructuring of accounts – General Instructions 8 Chapter IV - Special Cases of Restructuring 9 A. Compromise Settlements and Technical Write-offs 9 Chapter V - Government Debt Relief Schemes (DRS) 13 A. Prudential treatment in respect of Government Debt Relief Schemes (DRS): 13 Chapter VI - Special Measures 16 A. Trade Relief Measures 16 Chapter VII - Repeal and Other Provisions 17 A. Repeal and saving 17 B. Application of other laws not barred 17 C. Interpretations 18 Annex 19 Introduction These Directions are issued with a view to providing a framework for early recognition, reporting and time bound resolution of stressed assets
RBI/2025-26/240 DOR.FIN.REC.No.159/20-16-003/2025-26 November 28, 2025 Reserve Bank of India (Local Area Banks – Treatment of Wilful Defaulters and Large Defaulters) Directions, 2025 Table of Contents Chapter I - Preliminary 3 Chapter II - Function of Board 9 Chapter III - Treatment of Wilful Defaulters 10 Chapter IV - Reporting of Wilful Defaulters and Large Defaulters 16 Chapter V - Preventive Measures and Role of Auditors 20 Chapter VI - Repeal and Other Provisions 23 Annex I - Format for submission of List of Large Defaulters 25 Annex II - Format for submission of data on cases of wilful default 28 Introduction The objective of these Directions is to provide for a non-discriminatory and transparent procedure, having regard to the principles of natural justice, for classifying a borrower as a wilful defaulter by banks. The directions also aim to put in place a system to disseminate credit information about wilful defaulters for cautioning lenders to ensure that further institutional finance is not made available to them. Accordingly, in exercise of the powers conferred by the Sections 21 and 35A of the Banking Regulation Act, 1949; and Section 11 of the Credit Information Companies (Regulation) Act, 2005, the Reserve Bank, being satisfied that it is necessary and expedient in public interest so to do, hereby, issues these Directions hereinafter specified. Chapter I - Preliminary 1. Short title and commencement (1) These directions shall be called the Reserve Bank of India (Local Area Banks – Treatment of Wilful Defaulters and Large Defaulters) Directions, 2025. (2) These directions shall come into force with immediate effect. 2. Applicability (1) These Directions shall be applicable to Local Area Banks (hereinafter collectively referred to as ‘banks’ and individually as a ‘bank’). (2) The restrictions on further financial accommodation to wilful defaulters and provisions regarding large defaulters contained in these Directions, shall apply to all entities regulated by the Reserve Bank, irrespective of whether they fall within the definition of ‘lender’ as provided in these Directions or not.
RBI/2025-26/240 DOR.FIN.REC.No.159/20-16-003/2025-26 November 28, 2025 Reserve Bank of India (Local Area Banks – Treatment of Wilful Defaulters and Large Defaulters) Directions, 2025 Table of Contents Chapter I - Preliminary 3 Chapter II - Function of Board 9 Chapter III - Treatment of Wilful Defaulters 10 Chapter IV - Reporting of Wilful Defaulters and Large Defaulters 16 Chapter V - Preventive Measures and Role of Auditors 20 Chapter VI - Repeal and Other Provisions 23 Annex I - Format for submission of List of Large Defaulters 25 Annex II - Format for submission of data on cases of wilful default 28 Introduction The objective of these Directions is to provide for a non-discriminatory and transparent procedure, having regard to the principles of natural justice, for classifying a borrower as a wilful defaulter by banks. The directions also aim to put in place a system to disseminate credit information about wilful defaulters for cautioning lenders to ensure that further institutional finance is not made available to them. Accordingly, in exercise of the powers conferred by the Sections 21 and 35A of the Banking Regulation Act, 1949; and Section 11 of the Credit Information Companies (Regulation) Act, 2005, the Reserve Bank, being satisfied that it is necessary and expedient in public interest so to do, hereby, issues these Directions hereinafter specified. Chapter I - Preliminary 1. Short title and commencement (1) These directions shall be called the Reserve Bank of India (Local Area Banks – Treatment of Wilful Defaulters and Large Defaulters) Directions, 2025. (2) These directions shall come into force with immediate effect. 2. Applicability (1) These Directions shall be applicable to Local Area Banks (hereinafter collectively referred to as ‘banks’ and individually as a ‘bank’). (2) The restrictions on further financial accommodation to wilful defaulters and provisions regarding large defaulters contained in these Directions, shall apply to all entities regulated by the Reserve Bank, irrespective of whether they fall within the definition of ‘lender’ as provided in these Directions or not.
RBI/DOR/2025-26/241 DOR.ACC.REC.No.160/21.04.018/2025-26 November 28, 2025 Reserve Bank of India (Local Area Banks – Financial Statements: Presentation and Disclosures) Directions, 2025 Table of Contents Chapter-I Preliminary 3 A. Short title and commencement 3 B. Applicability 3 Chapter-II Balance Sheet and Profit and Loss Account 4 A. Format of the Balance Sheet and Profit and Loss Account 4 B. Notes and instructions for compilation 4 C. Guidance on specific issues with respect to certain Accounting Standards 29 Chapter-III Disclosure in financial statements – Notes to Accounts 40 A. General 40 B. Presentation 40 C. Disclosure requirements 40 Chapter-IV Other instructions 74 A. Inter - branch account – provisioning for net debit balance 74 B. Reconciliation of Nostro account and treatment of outstanding entries 74 C. Transfer to / appropriation from Reserve funds 75 D. Provisioning for fraud 76 E. Unreconciled balances 77 F. Deferred tax liability (DTL) on Special Reserve created under Section 36(1) (viii) of the Income Tax Act, 1961 77 G. Window dressing 77 Chapter-V Repeal and Other Provisions 78 A. Repeal and saving 78 B. Application of other laws not barred 78 C. Interpretations 79 Annex I 80 In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949, and all other provisions / laws enabling the Reserve Bank of India (‘RBI’) in this regard, RBI being satisfied that it is necessary and expedient in the public interest so to do, hereby, issues the Directions hereinafter specified.
RBI/DOR/2025-26/241 DOR.ACC.REC.No.160/21.04.018/2025-26 November 28, 2025 Reserve Bank of India (Local Area Banks – Financial Statements: Presentation and Disclosures) Directions, 2025 Table of Contents Chapter-I Preliminary 3 A. Short title and commencement 3 B. Applicability 3 Chapter-II Balance Sheet and Profit and Loss Account 4 A. Format of the Balance Sheet and Profit and Loss Account 4 B. Notes and instructions for compilation 4 C. Guidance on specific issues with respect to certain Accounting Standards 29 Chapter-III Disclosure in financial statements – Notes to Accounts 40 A. General 40 B. Presentation 40 C. Disclosure requirements 40 Chapter-IV Other instructions 74 A. Inter - branch account – provisioning for net debit balance 74 B. Reconciliation of Nostro account and treatment of outstanding entries 74 C. Transfer to / appropriation from Reserve funds 75 D. Provisioning for fraud 76 E. Unreconciled balances 77 F. Deferred tax liability (DTL) on Special Reserve created under Section 36(1) (viii) of the Income Tax Act, 1961 77 G. Window dressing 77 Chapter-V Repeal and Other Provisions 78 A. Repeal and saving 78 B. Application of other laws not barred 78 C. Interpretations 79 Annex I 80 In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949, and all other provisions / laws enabling the Reserve Bank of India (‘RBI’) in this regard, RBI being satisfied that it is necessary and expedient in the public interest so to do, hereby, issues the Directions hereinafter specified.
RBI/DOR/2025-26/242 DOR.ACC.REC.161/ 21-02-067/2025-26 November 28, 2025 Reserve Bank of India (Local Area Banks – Prudential Norms on Declaration of Dividends) Directions, 2025 Table of Contents Chapter I - Preliminary 2 A. Short title and commencement 2 B. Applicability 2 C. Definitions 2 Chapter II - Declaration of dividend 4 A. Board Oversight 4 B. Eligibility criteria for declaration of dividend 4 C. Quantum of dividend payable 5 Chapter III - Repeal and other provisions 8 A. Repeal and saving 8 B. Application of other laws not barred 8 C. Interpretations 9 Annex I 10 In exercise of the powers conferred by section 35A of the Banking Regulation Act (BR Act), 1949 and all other provisions / laws enabling the Reserve Bank of India (‘RBI’) in this regard, RBI being satisfied that it is necessary and expedient in the public interest and in the interest so to do, hereby, issues the Directions hereinafter specified. Chapter I - Preliminary A. Short title and commencement 1. These Directions shall be called the Reserve Bank of India (Local Area Banks – Prudential Norms on Declaration of Dividends) Directions, 2025. 2. These Directions shall come into effect immediately upon issuance. B. Applicability 3. These Directions shall be applicable to Local Area Banks (LABs) (hereinafter collectively referred to as 'banks' and individually as a 'bank').
RBI/DOR/2025-26/242 DOR.ACC.REC.161/ 21-02-067/2025-26 November 28, 2025 Reserve Bank of India (Local Area Banks – Prudential Norms on Declaration of Dividends) Directions, 2025 Table of Contents Chapter I - Preliminary 2 A. Short title and commencement 2 B. Applicability 2 C. Definitions 2 Chapter II - Declaration of dividend 4 A. Board Oversight 4 B. Eligibility criteria for declaration of dividend 4 C. Quantum of dividend payable 5 Chapter III - Repeal and other provisions 8 A. Repeal and saving 8 B. Application of other laws not barred 8 C. Interpretations 9 Annex I 10 In exercise of the powers conferred by section 35A of the Banking Regulation Act (BR Act), 1949 and all other provisions / laws enabling the Reserve Bank of India (‘RBI’) in this regard, RBI being satisfied that it is necessary and expedient in the public interest and in the interest so to do, hereby, issues the Directions hereinafter specified. Chapter I - Preliminary A. Short title and commencement 1. These Directions shall be called the Reserve Bank of India (Local Area Banks – Prudential Norms on Declaration of Dividends) Directions, 2025. 2. These Directions shall come into effect immediately upon issuance. B. Applicability 3. These Directions shall be applicable to Local Area Banks (LABs) (hereinafter collectively referred to as 'banks' and individually as a 'bank').
RBI/DOR/2025-26/243 DOR.AML.REC.No.162/14.01.008/2025-26 November 28, 2025 Reserve Bank of India (Local Area Banks – Know Your Customer) Directions, 2025 Table of Contents Chapter I – Preliminary 4 A. Short Title and Commencement 4 B. Applicability 4 C. Definitions 4 Chapter II – General 16 A. Board of Directors / Policies related guidelines: 16 B. Other General Guidelines: 18 Chapter III – Customer Acceptance Policy 20 Chapter IV – Risk Management 22 Chapter V – Customer Identification Procedure (CIP) 23 Chapter VI – Customer Due Diligence (CDD) Procedure 25 A. CDD Procedure in case of Individuals 25 B. CDD Measures for Sole Proprietary firms 37 C. CDD Measures for Legal Entities 38 D. Identification of Beneficial Owner 40 E. On-going Due Diligence 41 F. Enhanced and Simplified Due Diligence Procedure 47 F.1 Enhanced Due Diligence 47 F.2 Simplified Due Diligence 49 Chapter VII – Record Management 55 Chapter VIII – Reporting Requirements to Financial Intelligence Unit – India 57 Chapter IX – Requirements/obligations under International Agreements - Communications from International Agencies 59 Chapter X – Other Instructions 63 Chapter XI – Repeal and Other Provisions 76 A. Repeal and Saving 76 B. Application of other laws not barred 76 C. Interpretations 76 Annex I 78 Annex II 93 Introduction In order to prevent banks and other financial institutions from being used as a channel for Money Laundering (ML)/ Terrorist Financing (TF) and to ensure the integrity and stability of the financial system, efforts are continuously being made both internationally and nationally, by way of prescribing various rules and regulations.
RBI/DOR/2025-26/243 DOR.AML.REC.No.162/14.01.008/2025-26 November 28, 2025 Reserve Bank of India (Local Area Banks – Know Your Customer) Directions, 2025 Table of Contents Chapter I – Preliminary 4 A. Short Title and Commencement 4 B. Applicability 4 C. Definitions 4 Chapter II – General 16 A. Board of Directors / Policies related guidelines: 16 B. Other General Guidelines: 18 Chapter III – Customer Acceptance Policy 20 Chapter IV – Risk Management 22 Chapter V – Customer Identification Procedure (CIP) 23 Chapter VI – Customer Due Diligence (CDD) Procedure 25 A. CDD Procedure in case of Individuals 25 B. CDD Measures for Sole Proprietary firms 37 C. CDD Measures for Legal Entities 38 D. Identification of Beneficial Owner 40 E. On-going Due Diligence 41 F. Enhanced and Simplified Due Diligence Procedure 47 F.1 Enhanced Due Diligence 47 F.2 Simplified Due Diligence 49 Chapter VII – Record Management 55 Chapter VIII – Reporting Requirements to Financial Intelligence Unit – India 57 Chapter IX – Requirements/obligations under International Agreements - Communications from International Agencies 59 Chapter X – Other Instructions 63 Chapter XI – Repeal and Other Provisions 76 A. Repeal and Saving 76 B. Application of other laws not barred 76 C. Interpretations 76 Annex I 78 Annex II 93 Introduction In order to prevent banks and other financial institutions from being used as a channel for Money Laundering (ML)/ Terrorist Financing (TF) and to ensure the integrity and stability of the financial system, efforts are continuously being made both internationally and nationally, by way of prescribing various rules and regulations.
RBI/DOR/2025-26/244 DOR.MCS.REC.No.163/01-01-035/2025-26 November 28, 2025 Reserve Bank of India (Local Area Banks - Responsible Business Conduct) Directions, 2025 Table of Contents Chapter I – Preliminary 3 Chapter II – Institutional Framework 9 Chapter III - Customer Service in Branches 11 Chapter IV - Customer Guidance and Protection 13 Chapter V - Financial Inclusion and Accessibility 15 Chapter VI - Payment and Remittance Services 17 Chapter VII - Deposit and Other Liabilities 18 Chapter VIII - Responsible Lending Conduct 49 Chapter IX – Miscellaneous 65 Chapter X - Repeal and Other Provisions 66 Annex I - Forms for inventory 68 Annex II - Settlement of Claims 71 Annex III - Claim form for Accounts with Nominee(s) / Survivorship clause 74 Annex IV - Claim form for Accounts without Nominee / Survivorship clause 78 Annex V - Bond of indemnity / Surety for Deposit accounts 83 Annex VI - Letter of Disclaimer / No objection 86 Annex VII - Declaration / Affidavit 88 Annex VIII - Inventory form and Acknowledgement for Safe Deposit Lockers 90 Annex IX - Inventory Form for Articles in Safe Custody 93 Annex X - Bond of indemnity with respect to delivery of contents of Safe Deposit Locker / Articles kept in Safe Custody 95 Annex XI - Key Facts Statement 97 Introduction Customer service holds great significance in the financial services sector. The Reserve Bank of India has, over the years, issued various instructions with a focus on enhancing the level of customer service and ensuring fair conduct towards customers by banks. These directions are issued with an aim to consolidate the various regulatory instructions on customer service and conduct aspects issued by the Reserve Bank of India to Local Area Banks at one place.
RBI/DOR/2025-26/244 DOR.MCS.REC.No.163/01-01-035/2025-26 November 28, 2025 Reserve Bank of India (Local Area Banks - Responsible Business Conduct) Directions, 2025 Table of Contents Chapter I – Preliminary 3 Chapter II – Institutional Framework 9 Chapter III - Customer Service in Branches 11 Chapter IV - Customer Guidance and Protection 13 Chapter V - Financial Inclusion and Accessibility 15 Chapter VI - Payment and Remittance Services 17 Chapter VII - Deposit and Other Liabilities 18 Chapter VIII - Responsible Lending Conduct 49 Chapter IX – Miscellaneous 65 Chapter X - Repeal and Other Provisions 66 Annex I - Forms for inventory 68 Annex II - Settlement of Claims 71 Annex III - Claim form for Accounts with Nominee(s) / Survivorship clause 74 Annex IV - Claim form for Accounts without Nominee / Survivorship clause 78 Annex V - Bond of indemnity / Surety for Deposit accounts 83 Annex VI - Letter of Disclaimer / No objection 86 Annex VII - Declaration / Affidavit 88 Annex VIII - Inventory form and Acknowledgement for Safe Deposit Lockers 90 Annex IX - Inventory Form for Articles in Safe Custody 93 Annex X - Bond of indemnity with respect to delivery of contents of Safe Deposit Locker / Articles kept in Safe Custody 95 Annex XI - Key Facts Statement 97 Introduction Customer service holds great significance in the financial services sector. The Reserve Bank of India has, over the years, issued various instructions with a focus on enhancing the level of customer service and ensuring fair conduct towards customers by banks. These directions are issued with an aim to consolidate the various regulatory instructions on customer service and conduct aspects issued by the Reserve Bank of India to Local Area Banks at one place.
RBI/2025-26/245 DOR.ORG.REC.No.164/21-04-158/2025-26 November 28, 2025 Reserve Bank of India (Local Area Banks – Managing Risks in Outsourcing) Directions, 2025 Table of Contents CHAPTER I – PRELIMINARY 3 A. Short Title and Commencement 3 B. Applicability and Scope 3 C. Definitions 5 CHAPTER II – ROLE OF THE BOARD 8 A. Board-Approved Policy 8 B. Key Responsibilities 8 CHAPTER III – OUTSOURCING OF INFORMATION TECHNOLOGY (IT) SERVICES 9 A. Authorisation, Accountability, and Oversight 9 B. Governance Framework 10 B.1 Outsourcing Policy 10 B.2 Role of Senior Management 11 B.3 Role of IT Function 12 C. Risk Management 12 C.1 Risk Management Framework 12 C.2 Confidentiality and Security of Information 13 D. Outsourcing Process 14 D.1 Service Provider Evaluation 14 D.2 Outsourcing Agreement 15 D.3 Monitoring and Control of Outsourced Services 18 D.4 Inventory of Outsourced Services 20 D.5 Business Continuity and Management of Disaster Recovery Plan 20 D.6 Exit Strategy 20 D.7 Termination 21 E. Specific Outsourcing Arrangements 21 E.1 Outsourcing within a Group / Conglomerate 21 E.2 Offshore or Cross-Border Outsourcing 22 E.3 Outsourcing of Security Operations Centre (SOC) 22 E.4 Usage of Cloud Computing Services 23 F. Redressal of Grievances related to Outsourced Services 28 CHAPTER IV – REPEAL AND OTHER PROVISIONS 30 A. Repeal and Saving 30 B. Application of other laws not barred 30 C. Interpretations 31 In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949, and all other provisions / laws enabling the Reserve Bank of India (‘RBI’) in this regard, RBI being satisfied that it is necessary and expedient in the public interest so to do, hereby, issues the Directions hereinafter specified. Chapter I – Preliminary A. Short Title and Commencement 1. These Directions shall be called the Reserve Bank of India (Local Area Banks - Managing Risks in Outsourcing) Directions, 2025. 2. These Directions shall come into force with immediate effect. Provided that a bank’s existing Information Technology (IT) outsourcing agreements regardless of whether they are due for renewal on or after the effective date of these Directions shall comply with the provisions of these Directions either at the time of renewal or by April 10, 2026, whichever is earlier. However, the bank’s new IT outsourcing agreements that come into force on or after the effective date of these Directions, shall comply with the provisions of these Directions from the date of agreement itself. Provided further that nothing in the preceding proviso shall be construed as permitting non-compliance with any other extant regulatory instructions or statutory requirements applicable to such arrangements.
RBI/2025-26/245 DOR.ORG.REC.No.164/21-04-158/2025-26 November 28, 2025 Reserve Bank of India (Local Area Banks – Managing Risks in Outsourcing) Directions, 2025 Table of Contents CHAPTER I – PRELIMINARY 3 A. Short Title and Commencement 3 B. Applicability and Scope 3 C. Definitions 5 CHAPTER II – ROLE OF THE BOARD 8 A. Board-Approved Policy 8 B. Key Responsibilities 8 CHAPTER III – OUTSOURCING OF INFORMATION TECHNOLOGY (IT) SERVICES 9 A. Authorisation, Accountability, and Oversight 9 B. Governance Framework 10 B.1 Outsourcing Policy 10 B.2 Role of Senior Management 11 B.3 Role of IT Function 12 C. Risk Management 12 C.1 Risk Management Framework 12 C.2 Confidentiality and Security of Information 13 D. Outsourcing Process 14 D.1 Service Provider Evaluation 14 D.2 Outsourcing Agreement 15 D.3 Monitoring and Control of Outsourced Services 18 D.4 Inventory of Outsourced Services 20 D.5 Business Continuity and Management of Disaster Recovery Plan 20 D.6 Exit Strategy 20 D.7 Termination 21 E. Specific Outsourcing Arrangements 21 E.1 Outsourcing within a Group / Conglomerate 21 E.2 Offshore or Cross-Border Outsourcing 22 E.3 Outsourcing of Security Operations Centre (SOC) 22 E.4 Usage of Cloud Computing Services 23 F. Redressal of Grievances related to Outsourced Services 28 CHAPTER IV – REPEAL AND OTHER PROVISIONS 30 A. Repeal and Saving 30 B. Application of other laws not barred 30 C. Interpretations 31 In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949, and all other provisions / laws enabling the Reserve Bank of India (‘RBI’) in this regard, RBI being satisfied that it is necessary and expedient in the public interest so to do, hereby, issues the Directions hereinafter specified. Chapter I – Preliminary A. Short Title and Commencement 1. These Directions shall be called the Reserve Bank of India (Local Area Banks - Managing Risks in Outsourcing) Directions, 2025. 2. These Directions shall come into force with immediate effect. Provided that a bank’s existing Information Technology (IT) outsourcing agreements regardless of whether they are due for renewal on or after the effective date of these Directions shall comply with the provisions of these Directions either at the time of renewal or by April 10, 2026, whichever is earlier. However, the bank’s new IT outsourcing agreements that come into force on or after the effective date of these Directions, shall comply with the provisions of these Directions from the date of agreement itself. Provided further that nothing in the preceding proviso shall be construed as permitting non-compliance with any other extant regulatory instructions or statutory requirements applicable to such arrangements.
RBI/DOR/2025-26/247 DOR.LIC.REC.No.166/22-00-001/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks - Branch Authorisation) Directions, 2025
RBI/DOR/2025-26/247 DOR.LIC.REC.No.166/22-00-001/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks - Branch Authorisation) Directions, 2025
RBI/DOR/2025-26/384 DOR.RAUG.AUT.REC.307/24.01.041/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Digital Banking Channels Authorisation) Directions, 2025
RBI/DOR/2025-26/384 DOR.RAUG.AUT.REC.307/24.01.041/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Digital Banking Channels Authorisation) Directions, 2025
RBI/DOR/2025-26/248 DoR.AUT.REC.No.167/24-01-041/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Undertaking of Financial Services) Directions, 2025
RBI/DOR/2025-26/248 DoR.AUT.REC.No.167/24-01-041/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Undertaking of Financial Services) Directions, 2025
RBI/DOR/2025-26/249 DOR.GOV.REC.No.168/29.67.001/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks - Governance) Directions
RBI/DOR/2025-26/249 DOR.GOV.REC.No.168/29.67.001/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks - Governance) Directions
RBI/DOR/2025-26/250 DOR.RET.REC.169/12-01-001/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Cash Reserve Ratio and Statutory Liquidity Ratio) Directions, 2025 (Updated as on December 11, 2025)
RBI/DOR/2025-26/250 DOR.RET.REC.169/12-01-001/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Cash Reserve Ratio and Statutory Liquidity Ratio) Directions, 2025 (Updated as on December 11, 2025)
RBI/DOR/2025-26/251 DOR.CAP.REC.170/21-01-002/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks - Prudential Norms on Capital Adequacy) Directions, 2025
RBI/DOR/2025-26/251 DOR.CAP.REC.170/21-01-002/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks - Prudential Norms on Capital Adequacy) Directions, 2025
RBI/DOR/2025-26/252 DOR.SOG(SPE).REC.171/13.03.00/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Interest Rate on Deposits) Directions, 2025
RBI/DOR/2025-26/252 DOR.SOG(SPE).REC.171/13.03.00/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Interest Rate on Deposits) Directions, 2025
RBI/DOR/2025-26/253 DOR.CRE.REC.No. /07-01-004/2025-26 XX, 2025 Reserve Bank of India (Regional Rural Banks – Credit Facilities) Directions, 2025 Table of Contents Introduction 3 Chapter I - Preliminary 4 A. Short Title and Commencement 4 B. Applicability 4 C. Definitions 4 Chapter II - Board Approved Policies 7 Chapter III - Digital Lending 8 A. General Requirements for bank-LSP Arrangements 8 B. Conduct and Customer Protection Requirements 9 C. Technology and Data Requirement 13 D. Reporting of Credit Information and DLAs 14 E. Loss sharing arrangement in case of default 16 F. General Provisions 21 Chapter IV - Lending against Gold and Silver Collateral 22 A. General Provisions 22 B. Restrictions and Ceilings 23 C. Valuation and Assaying of Gold and Silver collateral 24 D. Loan to Value Ratio (LTV) 25 E. Other Provisions 25 Chapter V - Microfinance Loan 27 A. Definition 27 B. Assessment of Household Income 27 C. Limit on Loan Repayment Obligations of a Household 29 D. Other provisions 30 Chapter VI - Non Fund Based (NFB) Credit Facilities 31 A. General Conditions 31 B. Guarantees 32 C. Co-acceptances 35 D. Requirements for Other Specific Guarantees 36 E. Exclusions and Other Aspects 36 Chapter VII - Housing Loan 38 A. Housing Loan to individuals - Quantum, LTV ratio and Risk weight 38 B. Housing Sector: Innovative Housing Loan Products - Upfront Disbursal of Housing Loans 38 C. Construction of Building / Ready-Built House 39 Chapter VIII - Other Instructions on Credit Facilities 41 A. Advances against the Security of National Savings Certificate (NSC) 41 B. Grant of loans for acquisition of small savings instruments/schemes 41 C. Credit Extended to Diamond Exporters 41 Chapter IX - Repeal and other provisions 42 A. Repeal and saving 42 B. Application of other laws not barred 42 C. Interpretations 42 Annex - I 44 Annex -II 45 Annex- III 47 Introduction Reserve Bank of India is statutorily mandated to operate the credit system of the country to its advantage. In pursuit of this mandate, the Reserve Bank encourages innovation in the financial systems, credit products and delivery mechanisms while ensuring orderly growth, financial stability and the protection of depositors’ and borrowers’ interest. With the progressive deregulation of bank credit, prudential norms primarily serve as regulatory safeguards. These norms, issued from time to time, provide guidance to regulated entities on the design and delivery of credit-related products and services. These Directions consolidate the instructions issued to Regional Rural Banks on credit facilities. Accordingly, in exercise of powers conferred by Section 21 and 35A of the Banking Regulation Act, 1949, the Reserve Bank of India being satisfied that it is necessary and expedient in the public interest so to do, hereby issues these Directions hereinafter specified. Chapter I - Preliminary A. Short Title and Commencement 1. These Directions shall be called the Reserve Bank of India (Regional Rural Banks – Credit Facilities) Directions, 2025. 2. These Directions shall come into effect immediately upon its issuance, unless indicated otherwise.
RBI/DOR/2025-26/253 DOR.CRE.REC.No. /07-01-004/2025-26 XX, 2025 Reserve Bank of India (Regional Rural Banks – Credit Facilities) Directions, 2025 Table of Contents Introduction 3 Chapter I - Preliminary 4 A. Short Title and Commencement 4 B. Applicability 4 C. Definitions 4 Chapter II - Board Approved Policies 7 Chapter III - Digital Lending 8 A. General Requirements for bank-LSP Arrangements 8 B. Conduct and Customer Protection Requirements 9 C. Technology and Data Requirement 13 D. Reporting of Credit Information and DLAs 14 E. Loss sharing arrangement in case of default 16 F. General Provisions 21 Chapter IV - Lending against Gold and Silver Collateral 22 A. General Provisions 22 B. Restrictions and Ceilings 23 C. Valuation and Assaying of Gold and Silver collateral 24 D. Loan to Value Ratio (LTV) 25 E. Other Provisions 25 Chapter V - Microfinance Loan 27 A. Definition 27 B. Assessment of Household Income 27 C. Limit on Loan Repayment Obligations of a Household 29 D. Other provisions 30 Chapter VI - Non Fund Based (NFB) Credit Facilities 31 A. General Conditions 31 B. Guarantees 32 C. Co-acceptances 35 D. Requirements for Other Specific Guarantees 36 E. Exclusions and Other Aspects 36 Chapter VII - Housing Loan 38 A. Housing Loan to individuals - Quantum, LTV ratio and Risk weight 38 B. Housing Sector: Innovative Housing Loan Products - Upfront Disbursal of Housing Loans 38 C. Construction of Building / Ready-Built House 39 Chapter VIII - Other Instructions on Credit Facilities 41 A. Advances against the Security of National Savings Certificate (NSC) 41 B. Grant of loans for acquisition of small savings instruments/schemes 41 C. Credit Extended to Diamond Exporters 41 Chapter IX - Repeal and other provisions 42 A. Repeal and saving 42 B. Application of other laws not barred 42 C. Interpretations 42 Annex - I 44 Annex -II 45 Annex- III 47 Introduction Reserve Bank of India is statutorily mandated to operate the credit system of the country to its advantage. In pursuit of this mandate, the Reserve Bank encourages innovation in the financial systems, credit products and delivery mechanisms while ensuring orderly growth, financial stability and the protection of depositors’ and borrowers’ interest. With the progressive deregulation of bank credit, prudential norms primarily serve as regulatory safeguards. These norms, issued from time to time, provide guidance to regulated entities on the design and delivery of credit-related products and services. These Directions consolidate the instructions issued to Regional Rural Banks on credit facilities. Accordingly, in exercise of powers conferred by Section 21 and 35A of the Banking Regulation Act, 1949, the Reserve Bank of India being satisfied that it is necessary and expedient in the public interest so to do, hereby issues these Directions hereinafter specified. Chapter I - Preliminary A. Short Title and Commencement 1. These Directions shall be called the Reserve Bank of India (Regional Rural Banks – Credit Facilities) Directions, 2025. 2. These Directions shall come into effect immediately upon its issuance, unless indicated otherwise.
RBI/DOR/2025-26/254 DOR.AUT.REC.No.173/24-01-041/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Credit Cards and Debit Cards: Issuance and Conduct) Directions, 2025 Table of Contents Chapter I – Preliminary 2 Chapter II – Conduct of Credit Card Business 6 Chapter III – Issue of Debit Card by Banks 21 Chapter IV – Form Factor 22 Chapter V – Co-branding Arrangement 23 Chapter VI – General Guidelines for Credit and Debit Cards 25 Chapter VII – Miscellaneous 31 Chapter VIII – Repeal and Other Provisions 34 In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949, and all other provisions / laws enabling the Reserve Bank of India (‘RBI’) in this regard, RBI being satisfied that it is necessary and expedient in the public interest so to do, hereby, issues the Directions hereinafter specified. Chapter I – Preliminary A. Short Title and Commencement 1. These Directions shall be called the Reserve Bank of India (Regional Rural Banks - Credit Cards and Debit Cards: Issuance and Conduct) Directions, 2025. 2. These Directions shall come into force with immediate effect. B. Applicability 3. These Directions shall be applicable to Regional Rural Banks (hereinafter collectively referred to as 'banks' and individually as a 'bank'). 4. These directions cover the general and conduct regulations relating to credit, debit and co-branded cards which shall be read along with prudential, payment and technology & cyber security related directions applicable to credit, debit and co-branded cards, as issued by the Reserve Bank.
RBI/DOR/2025-26/254 DOR.AUT.REC.No.173/24-01-041/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Credit Cards and Debit Cards: Issuance and Conduct) Directions, 2025 Table of Contents Chapter I – Preliminary 2 Chapter II – Conduct of Credit Card Business 6 Chapter III – Issue of Debit Card by Banks 21 Chapter IV – Form Factor 22 Chapter V – Co-branding Arrangement 23 Chapter VI – General Guidelines for Credit and Debit Cards 25 Chapter VII – Miscellaneous 31 Chapter VIII – Repeal and Other Provisions 34 In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949, and all other provisions / laws enabling the Reserve Bank of India (‘RBI’) in this regard, RBI being satisfied that it is necessary and expedient in the public interest so to do, hereby, issues the Directions hereinafter specified. Chapter I – Preliminary A. Short Title and Commencement 1. These Directions shall be called the Reserve Bank of India (Regional Rural Banks - Credit Cards and Debit Cards: Issuance and Conduct) Directions, 2025. 2. These Directions shall come into force with immediate effect. B. Applicability 3. These Directions shall be applicable to Regional Rural Banks (hereinafter collectively referred to as 'banks' and individually as a 'bank'). 4. These directions cover the general and conduct regulations relating to credit, debit and co-branded cards which shall be read along with prudential, payment and technology & cyber security related directions applicable to credit, debit and co-branded cards, as issued by the Reserve Bank.
RBI/DOR/2025-26/255 DOR.FIN.REC.No.174/20.16.056/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Credit Information Reporting) Directions, 2025 Table of Contents Chapter-I Preliminary 3 A. Short Title and Commencement 3 B. Applicability 3 C. Definitions 3 Chapter-II Membership of CICs 5 Chapter-III Credit Information Reporting and Dissemination 6 A. Data formats 6 B. Reporting timelines and updation 6 C. Reporting guidelines 6 D. Rectification of rejected data and review of Data Quality Index (DQI) 12 E. Correction of Credit Information Report 13 F. Use of credit information reports in credit appraisal 13 G. Display of information 13 H. Applicability of other instructions issued by Department of Regulation 15 Chapter-IV Technical Working Group 16 Chapter-V Customer Service and Grievance Redressal 18 A. Strengthening of customer service 18 B. Framework for compensation to customers 19 C. Reserve Bank- Integrated Ombudsman Scheme, 2021 27 Chapter-VI Best Practices 28 Chapter-VII Repeal and Other Provisions 29 A. Repeal and saving 29 B. Application of other laws not barred 29 C. Interpretations 30 Annex I 31 Annex II 62 Annex III 63 Annex IV 70 Annex V 71 Introduction These directions aim to establish a standardised framework for reporting and dissemination of credit information; safeguard the confidentiality and security of sensitive credit data; provide mechanisms for consumers to access their credit information and grievance redressal on matters related to credit information reporting.
RBI/DOR/2025-26/255 DOR.FIN.REC.No.174/20.16.056/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Credit Information Reporting) Directions, 2025 Table of Contents Chapter-I Preliminary 3 A. Short Title and Commencement 3 B. Applicability 3 C. Definitions 3 Chapter-II Membership of CICs 5 Chapter-III Credit Information Reporting and Dissemination 6 A. Data formats 6 B. Reporting timelines and updation 6 C. Reporting guidelines 6 D. Rectification of rejected data and review of Data Quality Index (DQI) 12 E. Correction of Credit Information Report 13 F. Use of credit information reports in credit appraisal 13 G. Display of information 13 H. Applicability of other instructions issued by Department of Regulation 15 Chapter-IV Technical Working Group 16 Chapter-V Customer Service and Grievance Redressal 18 A. Strengthening of customer service 18 B. Framework for compensation to customers 19 C. Reserve Bank- Integrated Ombudsman Scheme, 2021 27 Chapter-VI Best Practices 28 Chapter-VII Repeal and Other Provisions 29 A. Repeal and saving 29 B. Application of other laws not barred 29 C. Interpretations 30 Annex I 31 Annex II 62 Annex III 63 Annex IV 70 Annex V 71 Introduction These directions aim to establish a standardised framework for reporting and dissemination of credit information; safeguard the confidentiality and security of sensitive credit data; provide mechanisms for consumers to access their credit information and grievance redressal on matters related to credit information reporting.
RBI/DOR/2025-26/256 DOR.CRE.REC.175/07-02-004/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Credit Risk Management) Directions, 2025
RBI/DOR/2025-26/256 DOR.CRE.REC.175/07-02-004/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Credit Risk Management) Directions, 2025
RBI/DOR/2025-26/257 DOR.CRE.REC.176/07-03-004/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks - Concentration Risk Management) Directions, 2025
RBI/DOR/2025-26/257 DOR.CRE.REC.176/07-03-004/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks - Concentration Risk Management) Directions, 2025
RBI/DOR/2025-26/258 DOR.STR.REC.177/21.04.048/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks - Transfer and Distribution of Credit Risk) Directions, 2025
RBI/DOR/2025-26/258 DOR.STR.REC.177/21.04.048/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks - Transfer and Distribution of Credit Risk) Directions, 2025
RBI/DOR/2025-26/259 DOR.CRE.REC.178./13.03.000/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks - Interest Rates on Advances) Directions, 2025
RBI/DOR/2025-26/259 DOR.CRE.REC.178./13.03.000/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks - Interest Rates on Advances) Directions, 2025
RBI/2025-26/260 DOR.MRG.REC.No.179/ 00-00-001/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Classification, Valuation, and Operation of Investment Portfolio) Directions, 2025 Table of Contents Chapter I: Preliminary 3 A. Short Title and Commencement 3 B. Applicability 3 C. Definitions 3 Chapter II: Role of the Board 5 Chapter III: General Guidelines 6 A. Investment Policy 6 B. General Instructions 7 C. Role of Sponsor Bank 7 Chapter IV: Classification of Investments 9 A. Categorisation of Investments 9 Held to Maturity (HTM) 9 B. Held for Trading (HFT) and Available for Sale (AFS) 10 C. Shifting Among Categories 10 D.1 Shift to / from HTM 10 D.2 Shift from AFS to HFT or Vice Versa 11 Chapter V: Valuation of Investments 12 A. Held to Maturity (HTM) 12 B. Held for trading (HFT) and Available for Sale (AFS) 12 Chapter VI: Market Value 13 A. Quoted Securities 13 B. Unquoted SLR Securities 13 C. Unquoted non-SLR Securities 13 Chapter VII: Investments in Government Securities 17 A. General Instructions 17 B. Access of NDS-OM 17 C. Subsidiary General Ledger (SGL) Account 17 D. Gilt Account 17 E. Settlement of transactions in Government Securities 18 F. Investment in Government Security through primary auction 18 G. Repo / Reverse Repo in Government Securities 19 Chapter VIII: Investments in Non-SLR Securities 20 A. General Instructions 20 B. Prudential Limit 21 C. Repo in Corporate bonds 21 D. Transactions in Commercial Paper (CP) and Certificates of Deposits (CDs) 22 E. Trading and Settlement in Corporate Bonds 22 F. Disclosures 22 G. Role of Boards 22 Chapter IX: Prudential Systems / Controls 24 A. Internal Control System 24 B. Engagement of Brokers 25 B.1 Empanelment of Brokers 25 B.2 Prudential Limits for Brokers 26 Chapter X: Audit, Review and Reporting 27 A. Audit 27 B. Review / Reporting 28 Chapter XI: Accounting and Provisioning 29 A. Income Recognition 29 B. Investment Fluctuation Reserve (IFR) 29 C. Non-Performing Investments (NPI) 30 Chapter XII: Repeal and Other Provisions 32 A. Repeal and Saving 32 B. Application of other laws not barred 32 C. Interpretations 33 Annex I: Reconciliation Statement 34 In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949, and all other provisions / laws enabling the Reserve Bank of India (‘RBI’) in this regard, the RBI being satisfied that it is necessary and expedient in the public interest so to do, hereby issues the Directions hereinafter specified. Chapter I: Preliminary A. Short Title and Commencement 1. These Directions shall be called the Reserve Bank of India (Regional Rural Banks – Classification, Valuation, and Operation of Investment Portfolio) Directions, 2025.
RBI/2025-26/260 DOR.MRG.REC.No.179/ 00-00-001/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Classification, Valuation, and Operation of Investment Portfolio) Directions, 2025 Table of Contents Chapter I: Preliminary 3 A. Short Title and Commencement 3 B. Applicability 3 C. Definitions 3 Chapter II: Role of the Board 5 Chapter III: General Guidelines 6 A. Investment Policy 6 B. General Instructions 7 C. Role of Sponsor Bank 7 Chapter IV: Classification of Investments 9 A. Categorisation of Investments 9 Held to Maturity (HTM) 9 B. Held for Trading (HFT) and Available for Sale (AFS) 10 C. Shifting Among Categories 10 D.1 Shift to / from HTM 10 D.2 Shift from AFS to HFT or Vice Versa 11 Chapter V: Valuation of Investments 12 A. Held to Maturity (HTM) 12 B. Held for trading (HFT) and Available for Sale (AFS) 12 Chapter VI: Market Value 13 A. Quoted Securities 13 B. Unquoted SLR Securities 13 C. Unquoted non-SLR Securities 13 Chapter VII: Investments in Government Securities 17 A. General Instructions 17 B. Access of NDS-OM 17 C. Subsidiary General Ledger (SGL) Account 17 D. Gilt Account 17 E. Settlement of transactions in Government Securities 18 F. Investment in Government Security through primary auction 18 G. Repo / Reverse Repo in Government Securities 19 Chapter VIII: Investments in Non-SLR Securities 20 A. General Instructions 20 B. Prudential Limit 21 C. Repo in Corporate bonds 21 D. Transactions in Commercial Paper (CP) and Certificates of Deposits (CDs) 22 E. Trading and Settlement in Corporate Bonds 22 F. Disclosures 22 G. Role of Boards 22 Chapter IX: Prudential Systems / Controls 24 A. Internal Control System 24 B. Engagement of Brokers 25 B.1 Empanelment of Brokers 25 B.2 Prudential Limits for Brokers 26 Chapter X: Audit, Review and Reporting 27 A. Audit 27 B. Review / Reporting 28 Chapter XI: Accounting and Provisioning 29 A. Income Recognition 29 B. Investment Fluctuation Reserve (IFR) 29 C. Non-Performing Investments (NPI) 30 Chapter XII: Repeal and Other Provisions 32 A. Repeal and Saving 32 B. Application of other laws not barred 32 C. Interpretations 33 Annex I: Reconciliation Statement 34 In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949, and all other provisions / laws enabling the Reserve Bank of India (‘RBI’) in this regard, the RBI being satisfied that it is necessary and expedient in the public interest so to do, hereby issues the Directions hereinafter specified. Chapter I: Preliminary A. Short Title and Commencement 1. These Directions shall be called the Reserve Bank of India (Regional Rural Banks – Classification, Valuation, and Operation of Investment Portfolio) Directions, 2025.
RBI/DOR/2025-26/261 DOR.LRG.REC.No.180/13-10-008/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Asset Liability Management) Directions, 2025 Table of Contents Chapter I – Preliminary 3 A. Short Title and Commencement 3 B. Applicability 3 C. Definitions 3 Chapter II – Role of the Board 5 A. Responsibilities of the Board 5 B. Approval of policies, limits, and reviews 5 Chapter III – Asset Liability Management Governance 6 A. Introduction 6 B. ALM Information Systems 6 C. ALM Organisation 6 D. ALM Process 8 Chapter IV – Liquidity Risk Management 9 A. Management of Liquidity Risk 9 B. Maturity Ladder-based monitoring 9 C. Behavioural Patterns 10 D. Statement of Dynamic Liquidity 11 E. Liquidity Adjustment Facility (LAF) and Marginal Standing Facility (MSF) 11 Chapter V – Currency Risk Management 12 Chapter VI – Interest Rate Risk (IRR) Management 13 A. Introduction 13 B. Traditional Gap Analysis 13 C. Interest Rate Sensitivity Statement 14 D. Behavioural Patterns 14 Chapter VII – Monitoring and Reporting 15 A. Preparation and Review of Statements 15 Chapter VIII – Repeal and Other Provisions 16 A. Repeal and Saving 16 B. Application of other laws not barred 16 C. Interpretations 16 Annex– I: Structural Liquidity Statement 18 Annex – II: Short-term Dynamic Liquidity Statement 21 Annex – III: Interest Rate Sensitivity Statement 22 Annex IV: Maturity Profile – Liquidity 25 Annex V: Interest Rate Sensitivity 29 s In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949, and all other provisions / laws enabling the Reserve Bank of India (‘RBI’) in this regard, RBI being satisfied that it is necessary and expedient in public interest so to do, hereby, issues the Directions hereinafter specified. Chapter I – Preliminary A. Short Title and Commencement 1 These Directions shall be called the Reserve Bank of India (Regional Rural Banks – Asset Liability Management) Directions, 2025. 2 These Directions shall become effective from the date of issue. B. Applicability 3 These Directions shall be applicable to Regional Rural Banks (hereinafter collectively referred to as 'banks' and individually as a 'bank')
RBI/DOR/2025-26/261 DOR.LRG.REC.No.180/13-10-008/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Asset Liability Management) Directions, 2025 Table of Contents Chapter I – Preliminary 3 A. Short Title and Commencement 3 B. Applicability 3 C. Definitions 3 Chapter II – Role of the Board 5 A. Responsibilities of the Board 5 B. Approval of policies, limits, and reviews 5 Chapter III – Asset Liability Management Governance 6 A. Introduction 6 B. ALM Information Systems 6 C. ALM Organisation 6 D. ALM Process 8 Chapter IV – Liquidity Risk Management 9 A. Management of Liquidity Risk 9 B. Maturity Ladder-based monitoring 9 C. Behavioural Patterns 10 D. Statement of Dynamic Liquidity 11 E. Liquidity Adjustment Facility (LAF) and Marginal Standing Facility (MSF) 11 Chapter V – Currency Risk Management 12 Chapter VI – Interest Rate Risk (IRR) Management 13 A. Introduction 13 B. Traditional Gap Analysis 13 C. Interest Rate Sensitivity Statement 14 D. Behavioural Patterns 14 Chapter VII – Monitoring and Reporting 15 A. Preparation and Review of Statements 15 Chapter VIII – Repeal and Other Provisions 16 A. Repeal and Saving 16 B. Application of other laws not barred 16 C. Interpretations 16 Annex– I: Structural Liquidity Statement 18 Annex – II: Short-term Dynamic Liquidity Statement 21 Annex – III: Interest Rate Sensitivity Statement 22 Annex IV: Maturity Profile – Liquidity 25 Annex V: Interest Rate Sensitivity 29 s In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949, and all other provisions / laws enabling the Reserve Bank of India (‘RBI’) in this regard, RBI being satisfied that it is necessary and expedient in public interest so to do, hereby, issues the Directions hereinafter specified. Chapter I – Preliminary A. Short Title and Commencement 1 These Directions shall be called the Reserve Bank of India (Regional Rural Banks – Asset Liability Management) Directions, 2025. 2 These Directions shall become effective from the date of issue. B. Applicability 3 These Directions shall be applicable to Regional Rural Banks (hereinafter collectively referred to as 'banks' and individually as a 'bank')
RBI/DOR/2025-26/262 DOR.STR.REC.181/21.04.048/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Income Recognition, Asset Classification and Provisioning) Directions, 2025
RBI/DOR/2025-26/262 DOR.STR.REC.181/21.04.048/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Income Recognition, Asset Classification and Provisioning) Directions, 2025
RBI/DOR/2025-26/263 DOR.STR.REC.182/21.04.048/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Resolution of Stressed Assets) Directions, 2025
RBI/DOR/2025-26/263 DOR.STR.REC.182/21.04.048/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Resolution of Stressed Assets) Directions, 2025
RBI/DOR/2025-26/264 DOR.FIN.REC.No.183/20-16-003/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Treatment of Wilful Defaulters and Large Defaulters) Directions, 2025
RBI/DOR/2025-26/264 DOR.FIN.REC.No.183/20-16-003/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Treatment of Wilful Defaulters and Large Defaulters) Directions, 2025
RBI/DOR/2025-26/265 DOR.ACC.REC.No.184/21.04.018/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Financial Statements: Presentation and Disclosures) Directions, 2025 Table of Contents Chapter-I Preliminary 3 A. Short title and commencement 3 B. Applicability 3 Chapter-II Balance Sheet and Profit and Loss Account 4 A. Format of the Balance Sheet and Profit and Loss Account 4 B. Notes and instructions for compilation 4 C. Guidance on specific issues with respect to certain Accounting Standards 30 Chapter-III Disclosure in Financial Statements – Notes to Accounts 40 A. General 40 B. Presentation 40 C. Disclosure requirements 40 Chapter-IV Other Instructions 69 A. Inter-branch account – provisioning for net debit balance 69 B. Reconciliation of Nostro account and treatment of outstanding entries 69 C. Transfer to / appropriation from Reserve funds 70 D. Provisioning for fraud 71 E. Unreconciled balances 71 F. Deferred tax liability (DTL) on Special Reserve created under Section 36(1) (viii) of the Income Tax Act, 1961 72 G. Window dressing 72 Chapter-V Repeal and Other Provisions 73 A. Repeal and saving 73 B. Application of other laws not barred 73 C. Interpretations 74 Annex I 75 In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949, and all other provisions / laws enabling the Reserve Bank of India (‘RBI’) in this regard, RBI being satisfied that it is necessary and expedient in the public interest and in the interest so to do, hereby, issues the Directions hereinafter specified. Chapter-I Preliminary A. Short title and commencement 1. These Directions shall be called the Reserve Bank of India (Regional Rural Banks - Financial Statements : Presentation and Disclosures) Directions, 2025. 2. These Directions shall come into force with immediate effect.
RBI/DOR/2025-26/265 DOR.ACC.REC.No.184/21.04.018/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Financial Statements: Presentation and Disclosures) Directions, 2025 Table of Contents Chapter-I Preliminary 3 A. Short title and commencement 3 B. Applicability 3 Chapter-II Balance Sheet and Profit and Loss Account 4 A. Format of the Balance Sheet and Profit and Loss Account 4 B. Notes and instructions for compilation 4 C. Guidance on specific issues with respect to certain Accounting Standards 30 Chapter-III Disclosure in Financial Statements – Notes to Accounts 40 A. General 40 B. Presentation 40 C. Disclosure requirements 40 Chapter-IV Other Instructions 69 A. Inter-branch account – provisioning for net debit balance 69 B. Reconciliation of Nostro account and treatment of outstanding entries 69 C. Transfer to / appropriation from Reserve funds 70 D. Provisioning for fraud 71 E. Unreconciled balances 71 F. Deferred tax liability (DTL) on Special Reserve created under Section 36(1) (viii) of the Income Tax Act, 1961 72 G. Window dressing 72 Chapter-V Repeal and Other Provisions 73 A. Repeal and saving 73 B. Application of other laws not barred 73 C. Interpretations 74 Annex I 75 In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949, and all other provisions / laws enabling the Reserve Bank of India (‘RBI’) in this regard, RBI being satisfied that it is necessary and expedient in the public interest and in the interest so to do, hereby, issues the Directions hereinafter specified. Chapter-I Preliminary A. Short title and commencement 1. These Directions shall be called the Reserve Bank of India (Regional Rural Banks - Financial Statements : Presentation and Disclosures) Directions, 2025. 2. These Directions shall come into force with immediate effect.
RBI/DOR/2025-26/266 DOR.AML.REC.No.185/14.01.004/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Know Your Customer) Directions, 2025 Table of Contents Introduction 3 Chapter I – Preliminary 4 A. Short Title and Commencement 4 B. Applicability 4 C. Definitions 4 Chapter II – General 16 A. Board of Directors / Policies related guidelines: 16 B. Other General Guidelines: 18 Chapter III – Customer Acceptance Policy 20 Chapter IV – Risk Management 22 Chapter V – Customer Identification Procedure (CIP) 23 Chapter VI – Customer Due Diligence (CDD) Procedure 25 A. Customer Due Diligence (CDD) Procedure in case of Individuals 25 B. CDD Measures for Sole Proprietary firms 37 C. CDD Measures for Legal Entities 38 D. Identification of Beneficial Owner 40 E. On-going Due Diligence 41 F. Enhanced and Simplified Due Diligence Procedure 47 F.1 Enhanced Due Diligence 47 F.2 Simplified Due Diligence 50 Chapter VII – Record Management 55 Chapter VIII – Reporting Requirements to Financial Intelligence Unit – India 57 Chapter IX – Requirements / obligations under International Agreements - Communications from International Agencies 59 Chapter X – Other Instructions 63 Chapter XI – Repeal and Other Provisions 76 A. Repeal and Saving 76 B. Application of other laws not barred 76 C. Interpretations 77 Annex-I 78 Annex-II 93 Introduction In order to prevent banks and other financial institutions from being used as a channel for Money Laundering (ML)/ Terrorist Financing (TF) and to ensure the integrity and stability of the financial system, efforts are continuously being made both internationally and nationally, by way of prescribing various rules and regulations.
RBI/DOR/2025-26/266 DOR.AML.REC.No.185/14.01.004/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Know Your Customer) Directions, 2025 Table of Contents Introduction 3 Chapter I – Preliminary 4 A. Short Title and Commencement 4 B. Applicability 4 C. Definitions 4 Chapter II – General 16 A. Board of Directors / Policies related guidelines: 16 B. Other General Guidelines: 18 Chapter III – Customer Acceptance Policy 20 Chapter IV – Risk Management 22 Chapter V – Customer Identification Procedure (CIP) 23 Chapter VI – Customer Due Diligence (CDD) Procedure 25 A. Customer Due Diligence (CDD) Procedure in case of Individuals 25 B. CDD Measures for Sole Proprietary firms 37 C. CDD Measures for Legal Entities 38 D. Identification of Beneficial Owner 40 E. On-going Due Diligence 41 F. Enhanced and Simplified Due Diligence Procedure 47 F.1 Enhanced Due Diligence 47 F.2 Simplified Due Diligence 50 Chapter VII – Record Management 55 Chapter VIII – Reporting Requirements to Financial Intelligence Unit – India 57 Chapter IX – Requirements / obligations under International Agreements - Communications from International Agencies 59 Chapter X – Other Instructions 63 Chapter XI – Repeal and Other Provisions 76 A. Repeal and Saving 76 B. Application of other laws not barred 76 C. Interpretations 77 Annex-I 78 Annex-II 93 Introduction In order to prevent banks and other financial institutions from being used as a channel for Money Laundering (ML)/ Terrorist Financing (TF) and to ensure the integrity and stability of the financial system, efforts are continuously being made both internationally and nationally, by way of prescribing various rules and regulations.
RBI/DOR/2025-26/267 DOR.MCS.REC.No.186/01-01-036/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Responsible Business Conduct) Directions, 2025 Table of Contents Chapter I – Preliminary 4 Chapter II – Institutional Framework 9 Chapter III – Customer Service in Branches 14 Chapter IV – Customer Guidance and Protection 20 Chapter V – Financial Inclusion and Accessibility 48 Chapter VI – Payment and Remittance Service 56 Chapter VII – Deposit Accounts and Other Liabilities 62 Chapter VIII – Responsible Lending Conduct 103 Chapter IX – Miscellaneous 124 Chapter X – Repeal and Other Provisions 126 Annex I - Format of Comprehensive Notice Period 128 Annex II - Rates at a Quick Glance 130 Annex III - Forms for inventory (existing) 133 Annex IV - Settlement of claims (existing instructions) 136 Annex V - Claim form for Accounts with nominee(s) / survivorship clause 143 Annex VI - Claim form for Accounts without nominee / survivorship clause 147 Annex VII - Bond of indemnity / Surety for Deposit accounts 152 Annex VIII - Letter of Disclaimer / No Objection 155 Annex IX - Declaration / Affidavit 157 Annex X - Form of Inventory of Contents of Safe Deposit Locker 159 Annex XI - Form of Inventory of Articles left in Safe Custody 162 Annex XII - Bond of indemnity with respect to delivery of contents of Safe deposit locker / Articles kept in Safe Custody by the deceased customer 164 Annex XIII - Key Facts Statement 166 Introduction Customer service holds great significance in the financial services sector. The Reserve Bank of India has, over the years, issued various instructions with a focus on enhancing the level of customer service and ensuring fair conduct towards customers by banks. These directions are issued with an aim to consolidate the various regulatory instructions on customer service and conduct aspects issued by the Reserve Bank of India to Regional Rural Banks at one place.
RBI/DOR/2025-26/267 DOR.MCS.REC.No.186/01-01-036/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Responsible Business Conduct) Directions, 2025 Table of Contents Chapter I – Preliminary 4 Chapter II – Institutional Framework 9 Chapter III – Customer Service in Branches 14 Chapter IV – Customer Guidance and Protection 20 Chapter V – Financial Inclusion and Accessibility 48 Chapter VI – Payment and Remittance Service 56 Chapter VII – Deposit Accounts and Other Liabilities 62 Chapter VIII – Responsible Lending Conduct 103 Chapter IX – Miscellaneous 124 Chapter X – Repeal and Other Provisions 126 Annex I - Format of Comprehensive Notice Period 128 Annex II - Rates at a Quick Glance 130 Annex III - Forms for inventory (existing) 133 Annex IV - Settlement of claims (existing instructions) 136 Annex V - Claim form for Accounts with nominee(s) / survivorship clause 143 Annex VI - Claim form for Accounts without nominee / survivorship clause 147 Annex VII - Bond of indemnity / Surety for Deposit accounts 152 Annex VIII - Letter of Disclaimer / No Objection 155 Annex IX - Declaration / Affidavit 157 Annex X - Form of Inventory of Contents of Safe Deposit Locker 159 Annex XI - Form of Inventory of Articles left in Safe Custody 162 Annex XII - Bond of indemnity with respect to delivery of contents of Safe deposit locker / Articles kept in Safe Custody by the deceased customer 164 Annex XIII - Key Facts Statement 166 Introduction Customer service holds great significance in the financial services sector. The Reserve Bank of India has, over the years, issued various instructions with a focus on enhancing the level of customer service and ensuring fair conduct towards customers by banks. These directions are issued with an aim to consolidate the various regulatory instructions on customer service and conduct aspects issued by the Reserve Bank of India to Regional Rural Banks at one place.
RBI/DOR/2025-26/268 DoR.SOG(SPE).REC.No.187/13-04-001/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Miscellaneous) Directions, 2025 Table of Contents Chapter I – Preliminary 3 A. Short Title and Commencement 3 B. Applicability 3 C. Definitions 3 Chapter II – Role of the Board 5 A. Board Approved Policies 5 B. Reviews by the Board 5 Chapter III – Depositor Education and Awareness Fund 6 A. Definitions 6 B. Credits to the Fund 6 C. Refunds and Interest 7 D. Registration Guidelines 9 E. Procedural Guidelines for Transfer and Claim 10 F. Returns 13 G. Disclosure in Notes to Accounts 15 H. Audit 15 I. Preservation of Records 15 J. Furnishing of Information 16 K. Contact Details 16 L. Interpretation of the Provisions of the Scheme 16 Chapter IV – Services and Market Operations 16 A. Camps and Campaigns for Periodic Updation of KYC 16 Chapter V – Regulatory Compliance and Legal Matters 18 A. Legal Compliance 18 B. Court Directives 18 C. Inter-Governmental Agreement (IGA) with United States of America (US) under Foreign Accounts Tax Compliance Act (FATCA) - Registration 19 Chapter VI – Financial Conduct and Prohibited Activities 20 A. Prohibition on Acceptance of Deposits at the Instance of Private Financiers / Unincorporated Bodies 20 B. Prohibition on Association with Prize Chit Schemes and Sale of Lottery Tickets 20 Chapter VII – Taxation and Accounting Related Matters 22 A. Demand for Information by Income Tax Authorities 22 Chapter VIII – Human Resource and Capacity Building 23 A. Training and Awareness 23 B. Certifications 25 Chapter IX – Operational and Administrative Matters 26 A. Mandatory Leaves 26 B. Business Continuity Planning (BCP) 26 C. Statement of Immovable Property 28 Chapter X – Repeal Provisions 29 A. Repeal and Saving 29 B. Application of Other Laws not Barred 29 C. Interpretations 30 Annex I 31 Annex II 32 Annex III 34 Annex IV 35 Annex V 36 Annex VI 38 Annex VII 40 Annex VIII 43 Annex IX 45 Annex X 46 In exercise of the powers conferred by Section 26A and Section 35A of the Banking Regulation Act, 1949, and all other provisions / laws enabling the Reserve Bank of India (‘RBI’) in this regard, RBI being satisfied that it is necessary and expedient in the public interest so to do, hereby issues the Directions hereinafter specified
RBI/DOR/2025-26/268 DoR.SOG(SPE).REC.No.187/13-04-001/2025-26 November 28, 2025 Reserve Bank of India (Regional Rural Banks – Miscellaneous) Directions, 2025 Table of Contents Chapter I – Preliminary 3 A. Short Title and Commencement 3 B. Applicability 3 C. Definitions 3 Chapter II – Role of the Board 5 A. Board Approved Policies 5 B. Reviews by the Board 5 Chapter III – Depositor Education and Awareness Fund 6 A. Definitions 6 B. Credits to the Fund 6 C. Refunds and Interest 7 D. Registration Guidelines 9 E. Procedural Guidelines for Transfer and Claim 10 F. Returns 13 G. Disclosure in Notes to Accounts 15 H. Audit 15 I. Preservation of Records 15 J. Furnishing of Information 16 K. Contact Details 16 L. Interpretation of the Provisions of the Scheme 16 Chapter IV – Services and Market Operations 16 A. Camps and Campaigns for Periodic Updation of KYC 16 Chapter V – Regulatory Compliance and Legal Matters 18 A. Legal Compliance 18 B. Court Directives 18 C. Inter-Governmental Agreement (IGA) with United States of America (US) under Foreign Accounts Tax Compliance Act (FATCA) - Registration 19 Chapter VI – Financial Conduct and Prohibited Activities 20 A. Prohibition on Acceptance of Deposits at the Instance of Private Financiers / Unincorporated Bodies 20 B. Prohibition on Association with Prize Chit Schemes and Sale of Lottery Tickets 20 Chapter VII – Taxation and Accounting Related Matters 22 A. Demand for Information by Income Tax Authorities 22 Chapter VIII – Human Resource and Capacity Building 23 A. Training and Awareness 23 B. Certifications 25 Chapter IX – Operational and Administrative Matters 26 A. Mandatory Leaves 26 B. Business Continuity Planning (BCP) 26 C. Statement of Immovable Property 28 Chapter X – Repeal Provisions 29 A. Repeal and Saving 29 B. Application of Other Laws not Barred 29 C. Interpretations 30 Annex I 31 Annex II 32 Annex III 34 Annex IV 35 Annex V 36 Annex VI 38 Annex VII 40 Annex VIII 43 Annex IX 45 Annex X 46 In exercise of the powers conferred by Section 26A and Section 35A of the Banking Regulation Act, 1949, and all other provisions / laws enabling the Reserve Bank of India (‘RBI’) in this regard, RBI being satisfied that it is necessary and expedient in the public interest so to do, hereby issues the Directions hereinafter specified
RBI/DOR/2025-26/269 December 04, 2025 Reserve Bank of India (Urban Co-operative Banks – Licensing, Scheduling and Regulatory Classification) Guidelines, 2025
RBI/DOR/2025-26/269 December 04, 2025 Reserve Bank of India (Urban Co-operative Banks – Licensing, Scheduling and Regulatory Classification) Guidelines, 2025
RBI/DoR/2025-26/270 DoR.HOL.REC.189/16-13-100/2025-26 November 28, 2025 Reserve Bank of India (Urban Co-operative Banks - Voluntary Amalgamation) Directions, 2025
RBI/DoR/2025-26/270 DoR.HOL.REC.189/16-13-100/2025-26 November 28, 2025 Reserve Bank of India (Urban Co-operative Banks - Voluntary Amalgamation) Directions, 2025
RBI/DOR/2025-26/271 DOR.LIC.REC.No.330 /07-01-000/2025-26 December 04, 2025 Reserve Bank of India (Urban Co-operative Banks - Branch Authorisation) Directions, 2025
RBI/DOR/2025-26/271 DOR.LIC.REC.No.330 /07-01-000/2025-26 December 04, 2025 Reserve Bank of India (Urban Co-operative Banks - Branch Authorisation) Directions, 2025
RBI/DOR/2025-26/385 DOR.RAUG.AUT.REC.308/24.01.041/2025-26 November 28, 2025 Reserve Bank of India (Urban Co-operative Banks – Digital Banking Channels Authorisation) Directions, 2025 Table of Contents Chapter I – Preliminary 2 Chapter II – Prudential Requirements 4 Chapter III – Guidelines on Technological Issues in Digital Banking 6 Chapter IV – General Guidelines 7 Chapter V – Exemptions, Repeal and Other Provisions 10
RBI/DOR/2025-26/385 DOR.RAUG.AUT.REC.308/24.01.041/2025-26 November 28, 2025 Reserve Bank of India (Urban Co-operative Banks – Digital Banking Channels Authorisation) Directions, 2025 Table of Contents Chapter I – Preliminary 2 Chapter II – Prudential Requirements 4 Chapter III – Guidelines on Technological Issues in Digital Banking 6 Chapter IV – General Guidelines 7 Chapter V – Exemptions, Repeal and Other Provisions 10
RBI/DoR/2025-26/272 DoR.AUT.REC.No.191/24-01-041/2025-26 November 28, 2025 Reserve Bank of India (Urban Co-operative Banks – Undertaking of Financial Services) Directions, 2025
RBI/DoR/2025-26/272 DoR.AUT.REC.No.191/24-01-041/2025-26 November 28, 2025 Reserve Bank of India (Urban Co-operative Banks – Undertaking of Financial Services) Directions, 2025
RBI/DOR/2025-26/273 DOR.GOV.REC.No.192/18-10-014/2025-26 November 28, 2025 Reserve Bank of India (Urban Co-operative Banks - Governance) Directions
RBI/DOR/2025-26/273 DOR.GOV.REC.No.192/18-10-014/2025-26 November 28, 2025 Reserve Bank of India (Urban Co-operative Banks - Governance) Directions
RBI/DOR/2025-26/274 DOR.RET.REC.193/12-01-001/2025-26 November 28, 2025 Reserve Bank of India (Urban Co-operative Banks – Cash Reserve Ratio and Statutory Liquidity Ratio) Directions, 2025 Table of Contents
RBI/DOR/2025-26/274 DOR.RET.REC.193/12-01-001/2025-26 November 28, 2025 Reserve Bank of India (Urban Co-operative Banks – Cash Reserve Ratio and Statutory Liquidity Ratio) Directions, 2025 Table of Contents
RBI/DOR/2025-26/275 DOR.CAP.REC.194/09-18-201/2025-26 November 28, 2025 Reserve Bank of India (Urban Co-operative Banks - Prudential Norms on Capital Adequacy) Directions, 2025
RBI/DOR/2025-26/275 DOR.CAP.REC.194/09-18-201/2025-26 November 28, 2025 Reserve Bank of India (Urban Co-operative Banks - Prudential Norms on Capital Adequacy) Directions, 2025
RBI/DOR/2025-26/276 DOR.SOG(SPE).REC.195/13.03.00/ 2025-26 November 28, 2025 Reserve Bank of India (Urban Co-operative Banks – Interest Rate on Deposits) Directions, 2025
RBI/DOR/2025-26/276 DOR.SOG(SPE).REC.195/13.03.00/ 2025-26 November 28, 2025 Reserve Bank of India (Urban Co-operative Banks – Interest Rate on Deposits) Directions, 2025
RBI/DOR/2025-26/277 DOR.CRE.REC.No. /07-01-005/2025-26 XX, 2025 Reserve Bank of India (Urban Co-operative Banks – Credit Facilities) Directions, 2025
RBI/DOR/2025-26/277 DOR.CRE.REC.No. /07-01-005/2025-26 XX, 2025 Reserve Bank of India (Urban Co-operative Banks – Credit Facilities) Directions, 2025
RBI/DOR/2025-26/278 DOR.AUT.REC.No.197/24-01-041/2025-26 November 28, 2025 Reserve Bank of India (Urban Co-operative Banks – Credit Cards and Debit Cards: Issuance and Conduct) Directions, 2025
RBI/DOR/2025-26/278 DOR.AUT.REC.No.197/24-01-041/2025-26 November 28, 2025 Reserve Bank of India (Urban Co-operative Banks – Credit Cards and Debit Cards: Issuance and Conduct) Directions, 2025
RBI/DOR/2025-26/279 DOR.FIN.REC.No.198/ 20.16.056/2025-26 November 28, 2025 Reserve Bank of India (Urban Co-operative Banks – Credit Information Reporting ) Directions, 2025 Table of Contents
RBI/DOR/2025-26/279 DOR.FIN.REC.No.198/ 20.16.056/2025-26 November 28, 2025 Reserve Bank of India (Urban Co-operative Banks – Credit Information Reporting ) Directions, 2025 Table of Contents
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