Ad hoc Committees on Procedures and Performance Audit on Customer Services in Banks - आरबीआय - Reserve Bank of India
Ad hoc Committees on Procedures and Performance Audit on Customer Services in Banks
DBOD.No.Leg.BC.60 /09.07.005/2003-04 December 27, 2003 To Dear Sir, Ad hoc Committees on Procedures and Performance Please refer to Paragraph 78 of the Statement on the Mid Term Review of Monetary and Credit Policy for the year 2003-2004. 2. In order to support broad-based improvement in customer services in relation to various banking services, each bank is advised to constitute an Ad hoc Committee to undertake procedures and performance audit on public services rendered by it. The Committee will be assigned with the following tasks:
To review the regulations and procedures prescribed by RBI that impinge on customer service of banks and make suitable recommendations for elimination/rationalisation of the same especially keeping in view the need to drastically reduce the cost and improve the ease of conducting transactions both for banks and customers. 3. The bank may give due publicity through the media and within the bank on the setting up of the Ad-hoc Committee and its membership. 4. While the Ad hoc Committees of banks would function for a period of one year, they would be expected to complete the work within six months and submit reports to the Reserve Bank of India to enable the Committee set up by it under the Chairmanship of Dr. S.S.Tarapore to review the existing policies and procedures for further necessary action. (Copy of the press release enclosed). 5.Banks are also advised to nominate one of its Officers as a nodal officer to serve as a contact point with the RBI Committee and furnish us with his name, designation, telephone numbers (office as well as residence), fax number and e-mail address. 6. Please acknowledge receipt. Yours faithfully (C.R.Muralidharan) |