Processing of Applications Received Under Citizen’s Charter – Status as on September 30, 2025 - आरबीआय

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प्रकाशित तारीख ऑक्टोबर 01, 2025

पीडीएफ (174306)

Processing of Applications Received Under Citizen’s Charter – Status as on September 30, 2025

Analysis of the performance under the Citizen’s Charter during the month of September 2025 has been carried out and the summary thereof is given below –

Description

No. of Applications

A

Applications pending at the beginning of the month

3,124

B

Applications received during the month

23,548

C

Referred back to applicants for additional information

346

D

Total (A+B-C)

26,326

E

Applications processed during the month
– Within timeline
– Beyond timeline

23,567
23,477     (99.6%)
90       (0.4%)

F

Applications pending at the end of the month
– Within timeline
– Beyond timeline

2,759
2,749     (99.6%)
10*       (0.4%)

* Awaiting inputs from external agencies

Function-wise Status of Applications Received / Processed / Pending

Function

No. of Applications

Total

Processed

Pending

Within timeline

Beyond timeline

Within timeline

Beyond timeline

Banker to Banks and Governments

9,561

9,559

-

2

-

Currency Management

11,814

10,604

6

1,204

-

Debt Management

1,093

1,082

-

11

-

Financial Markets

9

6

-

3

-

Foreign Exchange Management

1,966

1,134

34

788

10

Payment and Settlement Systems

49

22

-

27

-

Regulation and Supervision

1,834

1,070

50

714

-

Total

26,326

23,477

90

2,749

10

(Puneet Pancholy)
Chief General Manager

Press Release: 2025-2026/1227

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