Sr.

Name of the Bank

Total No. of

No. of

Complaints

Category-wise break up complaints

No.

complaints received

Branches

per branch

Deposit

Remittance/

Loans /Advances

Credit

Activities

Harassment

General/

during the period

Accounts related

Collection facilities

General

Housing Loan

Cards related

of Direct Selling Agents

in recovery of loan

others

1

2

3

4

5

6

7

8

9

10

11

12

13

Nationalised Banks

1.

Allahabad Bank

95

2027

0.05

22

8

24

–

–

–

4

37

2.

Andhra Bank

28

1164

0.02

8

4

6

–

–

–

1

9

3.

Bank of Baroda

173

2776

0.06

36

11

26

3

10

–

5

82

4.

Bank of India

142

2678

0.05

28

12

27

7

2

–

9

57

5.

Bank of Maharashtra

52

1336

0.04

11

1

12

–

3

–

3

22

6.

Canara Bank

144

2644

0.05

27

10

22

2

1

–

7

75

7.

Central Bank of India

190

3250

0.06

56

6

34

8

3

–

7

76

8.

Corporation Bank

60

824

0.07

9

10

4

4

–

–

1

32

9.

Dena Bank

70

1064

0.07

15

9

8

5

–

–

3

30

10.

Indian Bank

102

1435

0.07

13

1

36

6

–

–

4

42

11.

Indian Overseas Bank

61

1586

0.04

5

9

4

7

1

–

–

35

12.

Oriental Bank of Commerce

99

1184

0.08

22

10

18

7

–

–

7

35

13.

Punjab National Bank

293

4142

0.07

76

32

51

14

3

1

10

106

14.

Punjab and Sind Bank

56

786

0.07

7

5

17

5

–

–

4

18

15.

Syndicate Bank

75

1974

0.04

12

8

18

1

1

–

1

34

16.

UCO Bank

57

1815

0.03

9

7

12

2

–

–

1

26

17.

Union Bank of India

109

2169

0.05

18

16

24

6

–

–

3

42

18.

United Bank of India

35

1350

0.03

6

1

10

–

–

–

5

13

19.

Vijaya Bank

39

979

0.04

8

2

11

–

1

–

1

16

State Bank Group

20.

State Bank of India

1100

9241

0.12

200

140

174

34

151

25

42

334

21.

State Bank of Bikaner and Jaipur

62

836

0.07

11

7

18

2

–

–

1

23

22.

State Bank of Hyderabad

22

959

0.02

5

2

3

1

–

–

–

11

23.

State Bank of Indore

24

453

0.05

5

2

–

1

–

–

–

16

24.

State Bank of Mysore

46

646

0.07

5

12

5

–

–

–

4

20

25.

State Bank of Patiala

89

762

0.12

17

9

18

14

6

–

5

20

26.

State Bank of Saurashtra

66

439

0.15

9

11

11

–

3

–

11

21

27.

State Bank of Travancore

27

703

0.04

3

5

6

1

–

–

–

12

Other Public Sector Bank

28.

IDBI Ltd.

85

173

0.49

27

4

6

9

4

–

–

35

Sr. No.

Name of the Bank

Total No. of complaints received

No. of Branches

Complaints per branch

Category-wise break up complaints

Deposit

Remittance/

Loans /Advances

Credit

Activities

Harassment

General/

during the

Accounts

collection

General

Housing

Cards

of Direct

in recovery

others

period

related

facilities

Loan

related

Selling Agents

of loan

1

2

3

4

5

6

7

8

9

10

11

12

13

Old Private Sector Banks

1.

Bank of Rajastan Ltd.

19

402

0.05

8

–

2

–

–

–

–

9

2.

Bharat Overseas Bank Ltd.

4

103

0.04

–

–

1

–

–

–

–

3

3.

Catholic Syrian Bank Ltd.

5

325

0.02

–

1

3

–

–

–

–

1

4.

City Union Bank Ltd.

9

142

0.06

1

1

1

–

–

–

–

6

5.

Dhanalakshmi Bank Ltd.

3

185

0.02

2

1

–

–

–

–

–

–

6.

Federal Bank Ltd.

8

482

0.02

1

–

5

–

–

–

–

2

7.

Ganesh Bank of Kurundwad Ltd.

5

31

0.16

–

–

–

–

2

–

–

3

8.

ING Vysya Bank Ltd.

22

387

0.06

6

3

1

–

1

–

–

11

9.

Jammu and Kashmir Bank Ltd.

11

450

0.02

1

2

–

1

–

–

1

6

10.

Karnataka Bank Ltd.

9

412

0.02

2

–

2

–

–

–

–

5

11.

Karur Vysya Bank Ltd.

13

263

0.05

1

–

1

–

–

–

–

11

12.

Laxmi Vilas Bank Ltd.

7

240

0.03

–

–

2

–

–

–

–

5

13.

Lord Krishna Bank Ltd.

4

118

0.03

2

1

–

–

–

–

–

1

14.

Nainital Bank Ltd.

2

81

0.02

1

–

–

–

–

–

–

1

15.

Ratnakar Bank Ltd.

1

78

0.01

–

–

–

–

–

–

–

1

16.

Sangli Bank Ltd.

12

194

0.06

1

–

5

–

1

–

–

5

17.

SBI Commercial and

International Bank Ltd.

0

3

–

–

–

–

–

–

–

–

–

18.

South Indian Bank Ltd.

8

440

0.02

1

1

2

–

1

–

–

3

19.

Tamilnad Mercantile Bank Ltd.

22

184

0.12

5

–

3

1

–

–

–

13

20.

United Western Bank Ltd.

14

237

0.06

1

1

–

–

2

–

–

10

New Private Sector Banks

21.

Centurian Bank of Punjab Ltd.

37

242

0.15

11

3

5

1

–

–

1

16

22.

Development Credit Bank Ltd.

11

91

0.12

2

2

1

2

1

–

–

3

23.

HDFC Bank Ltd.

374

515

0.73

66

30

36

20

83

5

12

122

24.

ICICI Bank Ltd.

783

563

1.39

95

35

92

38

296

17

24

186

25.

IndusInd Bank Ltd.

24

146

0.16

3

3

3

–

–

–

–

15

26.

Kotak Mahindra Bank Ltd.

23

78

0.29

2

1

9

1

1

–

2

7

27.

UTI Bank Ltd.

61

348

0.18

17

12

6

3

1

–

2

20

28.

Yes Bank Ltd.

1

6

0.17

–

1

–

–

–

–

–

–

Sr. No.

Name of the Bank

Total No. of complaints

No. of branches

Complaints per branch

Category-wise break up of complaints

received

Deposit

Remittance/

Loans /Advances

Credit

Activities

Harassment

General/

during the

Accounts

collection

General

Housing

Cards

of Direct

in recovery

others

period

related

facilities

Loan

related

Selling Agents

of loan

1

2

3

4

5

6

7

8

9

10

11

12

13

Foreign Banks

1.

ABN Amro Bank Ltd

147

23

6.39

10

2

7

4

94

2

5

23

2.

Abu Dhabi Commercial Bank Ltd.

1

2

0.50

–

–

–

–

–

–

–

1

3.

American Express Bank Ltd.

26

8

3.25

2

–

1

–

15

4

–

4

4.

Antwerp Bank Ltd.

–

1

–

–

–

–

–

–

–

–

–

5.

Arab Bangladesh Bank Ltd.

–

1

–

–

–

–

–

–

–

–

–

6.

Bank of America NA

1

5

0.20

–

1

–

–

–

–

–

–

7.

Bank of International Indonesia

–

1

–

–

–

–

–

–

–

–

–

8.

Bank of Bahrain and Kuwait B.S.C.

–

2

–

–

–

–

–

–

–

–

–

9.

Bank of Ceylon

–

1

–

–

–

–

–

–

–

–

–

10.

Bank of Nova Scotia

–

5

–

–

–

–

–

–

–

–

–

11.

Bank of Tokyo-Mitsubishi UFJ Ltd.

1

3

0.33

–

1

–

–

–

–

–

–

12.

Barclays Bank PLC

–

1

–

–

–

–

–

–

–

–

–

13.

BNP Paribas

1

9

0.11

–

–

–

–

–

–

–

1

14.

Caylon Bank

1

6

0.17

–

–

–

–

–

–

–

1

15.

Chinatrust Commercial Bank

–

1

–

–

–

–

–

–

–

–

0

16.

Chohung Bank

–

1

–

–

–

–

–

–

–

–

0

17.

Citibank N.A.

335

39

8.59

18

14

33

15

147

62

10

36

18.

DBS Bank Ltd.

–

2

–

–

–

–

–

–

–

–

–

19.

Deutsche Bank AG

2

8

0.25

–

–

–

–

–

–

–

2

20.

HSBC Ltd.

79

42

1.88

7

2

7

5

37

7

4

10

21.

J P Morgan Chase Bank

–

1

–

–

–

–

–

–

–

–

–

22.

Krung Thai Bank Public Co. Ltd.

–

1

–

–

–

–

–

–

–

–

–

23.

Mashreqbank PSC

–

2

–

–

–

–

–

–

–

–

–

24.

Mauritious Bank

–

3

–

–

–

–

–

–

–

–

–

25.

Mizuhho Corporate Bank Ltd.

–

1

–

–

–

–

–

–

–

–

–

26.

Oman International Bank S.A.O.G.

–

2

–

–

–

–

–

–

–

–

–

27.

Societe Generale

–

2

–

–

–

–

–

–

–

–

–

28.

Sonali Bank

–

1

–

–

–

–

–

–

–

–

–

29.

Standard Chartered Bank Ltd.

285

87

3.28

10

6

24

20

122

32

16

55

– : Nil/Negligible.