Appendix Table IV.12 : Statement of Complaints Received at Banking Ombudsman Office

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Appendix Table IV.12 : Statement of Complaints Received at Banking Ombudsman Office

(For the period 2009-10)
Sr. No.	Name of the bank	Total No. of comp laints recei ved	Numb er of comp laints other than credit / debit card comp laints/ 1000 acco unts*	Num ber of credit / debit card comp laints/ 1000 credit / debit card acco unts@	Num ber of comp laints per Bra nch #	Category-wise break up complaints
Sr. No.	Name of the bank	Total No. of comp laints recei ved			Num ber of comp laints per Bra nch #	Depo sit Acco unt	Remitt- ances	Credit/ debit/ ATM Cards	Loans/ Adva- nces Gene ral & Hou sing	Char ges with out Prior Notice	Pen sion	Fail ure on Commit- ments Made	Direct Selling Agents/ Reco- very Agents	Notes and Coins	Oth ers	Out of Sub ject
1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17
	Scheduled Commercial Banks	75927	0.09	0.09	1.10	3565	5499	18533	6156	4677	4709	10910	1554	153	18228	1943
	Public Sector Banks	41924	0.06	0.07	0.71	1946	3358	9550	4109	1939	4577	6407	657	92	7838	1451
	Nationalised Banks	19092	0.04	0.05	0.46	988	1639	3250	2322	1027	1294	3582	351	48	3747	844
1.	Allahabad Bank	797	0.03	0.09	0.36	41	95	63	108	38	53	114	8	2	203	72
2.	Andhra Bank	822	0.03	0.06	0.53	54	54	238	74	33	98	180	10	1	76	4
3.	Bank of Baroda	1782	0.05	0.05	0.58	82	171	236	200	137	125	254	29	5	431	112
4.	Bank of India	1452	0.04	0.06	0.48	75	116	309	114	37	105	308	21	6	317	44
5.	Bank of Maharashtra	296	0.02	0.01	0.21	17	42	18	28	14	14	43	9	0	95	16
6.	Canara Bank	2153	0.05	0.11	0.71	105	171	575	272	54	124	471	46	5	285	45
7.	Central Bank of India	1272	0.04	0.12	0.35	63	111	142	171	47	126	272	16	4	255	65
8.	Corporation Bank	441	0.04	0.02	0.41	21	36	87	46	48	4	67	12	0	111	9
9.	Dena Bank	502	0.05	0.03	0.45	12	22	26	75	56	55	44	10	0	181	21
10.	Indian Bank	758	0.03	0.02	0.45	42	36	76	210	24	60	150	18	0	102	40
11.	Indian Overseas Bank	833	0.04	0.06	0.41	51	47	127	183	13	52	196	17	2	106	39
12.	Oriental Bank of Commerce	638	0.05	0.06	0.42	38	74	122	57	41	10	126	15	0	120	35
13.	Punjab and Sind Bank	215	0.03	0.10	0.25	17	15	3	28	10	16	58	4	0	48	16
14.	Punjab National Bank	2800	0.05	0.06	0.59	139	303	620	276	134	239	452	37	9	472	119
15.	Syndicate Bank	933	0.03	0.04	0.40	37	66	161	110	47	57	213	20	2	175	45
16.	UCO Bank	811	0.05	0.09	0.39	43	67	66	98	84	47	159	17	2	183	45
17.	Union Bank of India	1237	0.04	0.05	0.44	65	117	240	161	58	70	185	22	4	246	69
18.	United Bank of India	309	0.02	0.02	0.20	22	30	21	20	9	25	86	6	2	77	11
19.	Vijaya Bank	322	0.04	0.05	0.28	19	18	67	26	12	9	67	9	0	75	20
20.	IDBI Bank Limited	719	0.19	0.02	1.04	45	48	53	65	131	5	137	25	4	189	17
	State Bank Group	22832	0.09	0.08	1.33	958	1719	6300	1787	912	3283	2825	306	44	4091	607
21.	State Bank of India	18939	0.11	0.08	1.52	798	1386	5219	1295	663	2939	2339	242	38	3500	520
22.	State Bank of Bikaner and Jaipur	1328	0.11	0.11	1.53	35	141	334	222	107	132	92	26	4	214	21
23.	State Bank of Hyderabad	696	0.03	0.09	0.62	25	49	345	47	21	55	90	7	0	57	0
24.	State Bank of Indore	473	0.11	0.03	1.00	30	48	43	34	31	52	73	7	1	146	8
25.	State Bank of Mysore	350	0.04	0.08	0.51	13	27	131	30	6	46	18	0	0	60	19
26.	State Bank of Patiala	468	0.05	0.05	0.53	24	43	101	44	29	35	96	12	0	51	33
27.	State Bank of Travancore	578	0.07	0.03	0.77	33	25	127	115	55	24	117	12	1	63	6

Appendix Table IV.12 : Statement of Complaints Received at Banking Ombudsman Office (Continued)
(For the period 2009-10)
Sr. No.	Name of the bank	Total No. of comp laints recei ved	Num ber of comp laints other than credit/ debit card comp laints/ 1000 acco unts*	Num ber of credit/ debit card comp laints/ 1000 credit/ debit card acco unts@	Num ber of comp laints per Bra nch #	Category-wise break up complaints
Sr. No.	Name of the bank	Total No. of comp laints recei ved			Num ber of comp laints per Bra nch #	Depo sit Acco unt	Remitt- ances	Credit/ debit/ ATM Cards	Loans/ Adva- nces Gen eral & Hou sing	Charges without Prior Notice	Pen sion	Failure on Commit- ments Made	Direct Selling Agents/ Reco- very Agents	Notes and Coins	Oth ers	Out of Sub ject
1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17
	Private Sector Banks	22553	0.18	0.08	2.25	1165	1873	4725	1652	2009	67	3369	669	41	6582	401
	Old Private Sector Banks	1394	0.04	0.01	0.28	68	76	126	319	130	2	286	59	4	289	35
1.	Bank of Rajasthan Ltd.	200	0.06	0.06	0.44	3	22	22	24	39	1	24	7	2	52	4
2.	Catholic Syrian Bank Ltd.	72	0.03	0.01	0.20	3	0	3	31	11	0	9	2	0	12	1
3.	City Union Bank Ltd.	40	0.03	0.02	0.18	1	3	5	8	0	0	17	2	0	4	0
4.	Dhanalakshmi Bank Ltd.	44	0.03	0.01	0.18	2	0	5	14	1	0	12	1	0	8	1
5.	Federal Bank Ltd.	194	0.04	0.00	0.29	6	0	8	68	20	0	42	10	0	31	9
6.	ING Vysya Bank Ltd.	323	0.11	0.03	0.68	24	22	31	29	33	1	54	15	0	107	7
7.	Jammu and Kashmir Bank Ltd.	38	0.01	0.01	0.08	6	7	8	0	4	0	4	1	0	6	2
8.	Karnataka Bank Ltd.	66	0.01	0.01	0.14	5	3	13	5	2	0	14	1	2	19	2
9.	Karur Vysya Bank Ltd.	132	0.04	0.01	0.39	3	8	12	41	9	0	44	4	0	9	2
10.	Laxmi Vilas Bank Ltd.	50	0.03	0.01	0.19	2	1	3	17	1	0	15	4	0	7	0
11.	Nainital Bank Ltd.	9	0.02	0.00	0.09	0	1	0	1	0	0	3	0	0	1	3
12.	Ratnakar Bank Ltd.	2	0.005	0.000	0.02	0	0	0	0	0	0	1	0	0	1	0
13.	SBI Commercial and
	International Bank Ltd.	1	0.08	0.00	0.50	0	0	0	0	0	0	1	0	0	0	0
14.	South Indian Bank Ltd.	123	0.04	0.01	0.22	8	6	12	48	5	0	21	3	0	20	0
15.	Tamilnad Mercantile Bank Ltd.	100	0.04	0.01	0.46	5	3	4	33	5	0	25	9	0	12	4
	New Private Sector Banks	21159	0.25	0.09	4.17	1097	1797	4599	1333	1879	65	3083	610	37	6293	366
16.	Axis Bank Ltd.	2045	0.19	0.04	2.12	101	107	387	86	395	6	312	30	8	579	34
17.	Development Credit Bank Ltd.	84	0.11	0.00	1.02	5	8	8	9	3	0	13	5	0	27	6
18.	HDFC Bank Ltd.	7542	0.28	0.11	4.40	384	301	1716	648	620	33	1141	166	17	2354	162
19.	ICICI Bank Ltd.	10328	0.25	0.12	6.08	523	1341	2371	516	671	24	1447	381	8	2897	149
20.	Indus Ind Bank Ltd.	295	0.17	0.02	1.38	26	19	9	26	55	0	68	6	3	79	4
21.	Kotak Mahindra Bank Ltd.	826	0.55	0.10	3.30	54	17	105	47	128	2	97	22	1	342	11
22.	Yes Bank Ltd.	39	0.19	0.02	0.26	4	4	3	1	7	0	5	0	0	15	0

Appendix Table IV.12: Statement of Complaints Received at Banking Ombudsman Office (Concluded)
(For the period 2009-10)
Sr. No.	Name of the bank	Total No. of comp laints recei ved	Num ber of comp laints other than credit/ debit card comp laints/ 1000 acco unts*	Num ber of credit/ debit card comp laints/ 1000 credit/ debit card acco unts@	Num ber of comp laints per Bra nch#	Category-wise break up complaints
Sr. No.	Name of the bank	Total No. of comp laints recei ved			Num ber of comp laints per Bra nch#	Dep osit Acco unt	Remitt- ances	Credit/ debit/ ATM Cards	Loans/ Adva- nces Gene ral & Hou sing	Char ges with out Prior Notice	Pen sion	Failure on Commit- ments Made	Direct Selling Agents/ Reco- very Agents	Notes and Coins	Oth ers	Out of Sub ject
1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17
	Foreign Banks	11450	0.51	0.40	37.79	454	268	4258	395	729	65	1134	228	20	3808	91
1.	AB Bank Ltd.	4	4.60	0.00	4.00	1	0	2	0	0	0	1	0	0	0	0
2.	ABN Amro Bank Ltd **	2143	0.79	0.71	69.13	75	46	829	67	140	13	263	41	5	654	10
3.	Abu Dhabi Commercial Bank Ltd.	0	0.00	0.00	0.00	0	0	0	0	0	0	0	0	0	0	0
4.	American Express Bank Ltd.	83	4.38	0.07	83.00	4	1	35	3	2	1	9	0	0	27	1
5.	Antwerp Bank Ltd.	0	0.00	0.00	0.00	0	0	0	0	0	0	0	0	0	0	0
6.	Bank of America N.A.	1	0.18	0.00	0.20	0	1	0	0	0	0	0	0	0	0	0
7.	Bank of International Indonesia	0	0.00	0.00	0.00	0	0	0	0	0	0	0	0	0	0	0
8.	Bank of Bahrain & Kuwait B.S.C.	1	0.06	0.00	0.50	0	0	0	0	0	0	0	0	0	1	0
9.	Bank of Ceylon	0	0.00	0.00	0.00	0	0	0	0	0	0	0	0	0	0	0
10.	Bank of Nova Scotia	0	0.00	0.00	0.00	0	0	0	0	0	0	0	0	0	0	0
11.	Bank of Tokyo-Mitsubishi UFJ Ltd.	0	0.00	0.00	0.00	0	0	0	0	0	0	0	0	0	0	0
12.	Barclays Bank PLC	1106	1.45	0.71	158.00	42	30	327	58	46	5	60	18	5	510	5
13.	BNP Paribas	1	0.02	0.00	0.11	0	1	0	0	0	0	0	0	0	0	0
14.	Calyon Bank	1	0.21	0.00	0.17	0	0	0	0	0	0	1	0	0	0	0
15.	Chinatrust Commercial Bank	0	0.00	0.00	0.00	0	0	0	0	0	0	0	0	0	0	0
16.	Citibank N.A.	2005	0.28	0.14	46.63	69	53	618	65	60	12	185	47	0	871	25
17.	DBS Bank Ltd.	4	0.19	0.00	0.40	3	1	0	0	0	0	0	0	0	0	0
18.	Deutsche Bank AG	444	0.63	0.34	34.15	13	6	121	13	33	3	51	16	1	184	3
19.	HSBC Ltd.	3388	0.64	0.84	67.76	146	62	1469	91	248	23	311	47	6	958	27
20.	J P Morgan Chase Bank	1	0.02	0.00	1.00	1	0	0	0	0	0	0	0	0	0	0
21.	Krung Thai Bank Public Co. Ltd.	0	0.02	0.00	0.00	0	0	0	0	0	0	0	0	0	0	0
22.	Mashreqbank PSC	0	0.02	0.00	0.00	0	0	0	0	0	0	0	0	0	0	0
23.	Mauritious Bank	0	0.02	0.00	0.00	0	0	0	0	0	0	0	0	0	0	0
24.	Mizuhho Corporate Bank Ltd.	0	0.02	0.00	0.00	0	0	0	0	0	0	0	0	0	0	0
25.	Oman International Bank S.A.O.G.	0	0.02	0.00	0.00	0	0	0	0	0	0	0	0	0	0	0
26.	Shinhan Bank	0	0.02	0.00	0.00	0	0	0	0	0	0	0	0	0	0	0
27.	Societe Generale	2	0.16	0.00	1.00	0	0	0	0	0	0	1	0	0	0	1
28.	Sonali Bank	1	0.44	0.00	0.50	0	0	0	0	0	0	0	0	0	1	0
29.	Standard Chartered Bank Ltd.	2263	0.46	0.42	24.07	100	67	857	98	200	8	252	59	3	600	19
30.	State Bank of Mauritius Ltd.	2	0.13	0.00	0.67	0	0	0	0	0	0	0	0	0	2	0
Note : * The number of accounts as on March 31, 2009. @ The number of credit/debit card accounts as on June 30, 2010. # The number of branches as on March 31, 2010. ** Presently Royal Bank of Scotland.