Consumer Education and Protection

Banks to Furnish Copy of Loan Agreement

RBI/2007-08/119 DBOD.No.Leg.BC. 28 /09.07.005/2007-08August 22, 2007All Scheduled Commercial Banks / All India Financial Institutions(Excluding RRBs)Dear Sir,Guidelines on Fair Practices Code for Lenders - Furnishing copy of loan agreementPlease refer to our Circular DBOD. Leg. No.BC. 104 /09.07.007/2002-03 dated May 5, 2003 wherein guidelines were issued to banks / FIs for framing the Fair Practices Code for Lenders.2. In terms of Para 2 (ii) (c) of the above Circula

RBI/2007-08/119 DBOD.No.Leg.BC. 28 /09.07.005/2007-08August 22, 2007All Scheduled Commercial Banks / All India Financial Institutions(Excluding RRBs)Dear Sir,Guidelines on Fair Practices Code for Lenders - Furnishing copy of loan agreementPlease refer to our Circular DBOD. Leg. No.BC. 104 /09.07.007/2002-03 dated May 5, 2003 wherein guidelines were issued to banks / FIs for framing the Fair Practices Code for Lenders.2. In terms of Para 2 (ii) (c) of the above Circula

Banks to Furnish Copy of Loan Agreement

Amendments to the Banking Ombudsman Scheme, 2006

CSD.BOS. 4638 /13.01.01/2006-07May 24, 2007@@NBSP@@In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949 (10 of 1949) and in partial modification of its Notification Ref. RPCD.BOS.No.441/13.01.01/2005-06 dated December 26, 2005, the Reserve Bank of India hereby amends the Banking Ombudsman Scheme, 2006 to the extent specified in the Annex hereto. These amendments shall come into force with immediate effect. The Reserve Bank hereby dire

CSD.BOS. 4638 /13.01.01/2006-07May 24, 2007@@NBSP@@In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949 (10 of 1949) and in partial modification of its Notification Ref. RPCD.BOS.No.441/13.01.01/2005-06 dated December 26, 2005, the Reserve Bank of India hereby amends the Banking Ombudsman Scheme, 2006 to the extent specified in the Annex hereto. These amendments shall come into force with immediate effect. The Reserve Bank hereby dire

Amendments to the Banking Ombudsman Scheme, 2006

StCBs/DCCBs - Safe Deposit Locker/Safe Custody Article Facility and Access to Safe Deposit Lockers/Return of Safe Custody Articles

RBI/2006-2007/400 RPCD.CO.RF.BC No. 95/07.38.01/2006-07 May 18, 2007All State and Central Co-operative Banks Dear Sir,Extension of Safe Deposit Locker / Safe Custody Article Facility and Access to Safe Deposit Lockers / Return of Safe Custody Articles by banks. The Committee on Procedures and Performance Audit on Public Services (CPPAPS) had made some recommendations for easy operation of lockers. We have reviewed all the guidelines issued by us on various issues rela

RBI/2006-2007/400 RPCD.CO.RF.BC No. 95/07.38.01/2006-07 May 18, 2007All State and Central Co-operative Banks Dear Sir,Extension of Safe Deposit Locker / Safe Custody Article Facility and Access to Safe Deposit Lockers / Return of Safe Custody Articles by banks. The Committee on Procedures and Performance Audit on Public Services (CPPAPS) had made some recommendations for easy operation of lockers. We have reviewed all the guidelines issued by us on various issues rela

StCBs/DCCBs - Safe Deposit Locker/Safe Custody Article Facility and Access to Safe Deposit Lockers/Return of Safe Custody Articles

Complaints about excessive interest charged by banks

RBI/2006-2007/377DBOD No. Dir.BC.93/ 13.03.00/2006-07May 7, 2007All Commercial Banks (Excluding RRBs)Dear SirComplaints about excessive interest charged by banksPlease refer to paragraph 168 of the Annual Policy Statement for the year 2007-08 (copy enclosed).2. The Reserve Bank and Banking Ombudsmans' offices have been receiving several complaints regarding levying of excessive interest and charges on certain loans and advances. In this connection, a reference is invi

RBI/2006-2007/377DBOD No. Dir.BC.93/ 13.03.00/2006-07May 7, 2007All Commercial Banks (Excluding RRBs)Dear SirComplaints about excessive interest charged by banksPlease refer to paragraph 168 of the Annual Policy Statement for the year 2007-08 (copy enclosed).2. The Reserve Bank and Banking Ombudsmans' offices have been receiving several complaints regarding levying of excessive interest and charges on certain loans and advances. In this connection, a reference is invi

Complaints about excessive interest charged by banks

SCSS, 2004 -Rate of Iinterest in Death Cases.

RBI/2006-2007/360DGBA.CDD. H-15824/15.15.001/2006-07April 30, 2007The General ManagerGovernment Accounts Department, Head OfficeState Bank of India / State Bank of Indore / State Bank of PatialaState Bank of Bikaner & Jaipur / State Bank of SaurashtraState Bank of Travancore / State Bank of Hyderabad / State Bank of MysoreAllahabad Bank / Bank of Baroda / Bank of India / Bank of Maharashtra/Canara Bank / Central Bank of India / Corporation Bank / Dena Bank / India

RBI/2006-2007/360DGBA.CDD. H-15824/15.15.001/2006-07April 30, 2007The General ManagerGovernment Accounts Department, Head OfficeState Bank of India / State Bank of Indore / State Bank of PatialaState Bank of Bikaner & Jaipur / State Bank of SaurashtraState Bank of Travancore / State Bank of Hyderabad / State Bank of MysoreAllahabad Bank / Bank of Baroda / Bank of India / Bank of Maharashtra/Canara Bank / Central Bank of India / Corporation Bank / Dena Bank / India

SCSS, 2004 -Rate of Iinterest in Death Cases.

Introduction of ‘Protected Disclosures Scheme for Private Sector and Foreign banks'

RBI/2006-2007/328 DO DBS .FrMC No. BC 5 /23.02.011 /2006-07 April 18, 2007 All Private Sector and Foreign Banks operating in India Introduction of ‘Protected Disclosures Scheme for Private Sector and Foreign banks' The Government of India, vide its Resolution dated April 21, 2004 had authorized the Central Vigilance Commission (CVC) as the 'Designated Agency' to receive written complaints for disclosure on any allegation of corruption or misuse of office by any employ

RBI/2006-2007/328 DO DBS .FrMC No. BC 5 /23.02.011 /2006-07 April 18, 2007 All Private Sector and Foreign Banks operating in India Introduction of ‘Protected Disclosures Scheme for Private Sector and Foreign banks' The Government of India, vide its Resolution dated April 21, 2004 had authorized the Central Vigilance Commission (CVC) as the 'Designated Agency' to receive written complaints for disclosure on any allegation of corruption or misuse of office by any employ

Introduction of ‘Protected Disclosures Scheme for Private Sector and Foreign banks'

Safe Deposit Lockers/Articles in Safe Custody

Draft Circular on Safe Deposit LockersRBI/2006-2007/325 DBOD.No.Leg.BC.78 /09.07.005/2006-07April 17, 2007ToAll Scheduled Commercial Banks (excluding RRBs)Dear Sir,Extension of Safe Deposit Locker / Safe CustodyArticle Facility and Access to Safe Deposit Lockers /Return of Safe Custody Articles by banks. The Committee on Procedures and Performance Audit on Public Services (CPPAPS) had made some recommendations for easy operation of lockers. We have reviewed all the gu

Draft Circular on Safe Deposit LockersRBI/2006-2007/325 DBOD.No.Leg.BC.78 /09.07.005/2006-07April 17, 2007ToAll Scheduled Commercial Banks (excluding RRBs)Dear Sir,Extension of Safe Deposit Locker / Safe CustodyArticle Facility and Access to Safe Deposit Lockers /Return of Safe Custody Articles by banks. The Committee on Procedures and Performance Audit on Public Services (CPPAPS) had made some recommendations for easy operation of lockers. We have reviewed all the gu

Safe Deposit Lockers/Articles in Safe Custody

StCBs/DCCBs - Nomination Facility in Single Deposit Accounts

RBI/2006-2007/318 RPCD.CO.RF. BC.No. 70 /07.38.01/2006-07April 12, 2007The Chairmen/CEOs All State and District Central Co-operative BanksDear Sir,Nomination Facility in Single Deposit Accounts Please refer to Paragraph 9 of the circular RPCD.CO.RF.BC.No.12/07.38.01/ 2005-06 dated July 12, 2005 on the above subject wherein banks were advised to give wide publicity and provide guidance to deposit account holders on the benefits of nomination facility and the survivorsh

RBI/2006-2007/318 RPCD.CO.RF. BC.No. 70 /07.38.01/2006-07April 12, 2007The Chairmen/CEOs All State and District Central Co-operative BanksDear Sir,Nomination Facility in Single Deposit Accounts Please refer to Paragraph 9 of the circular RPCD.CO.RF.BC.No.12/07.38.01/ 2005-06 dated July 12, 2005 on the above subject wherein banks were advised to give wide publicity and provide guidance to deposit account holders on the benefits of nomination facility and the survivorsh

StCBs/DCCBs - Nomination Facility in Single Deposit Accounts

Rounding off Transactions to the nearest rupee

RBI/2006-2007/315 RPCD.CO.RF.BC.No.67 /07.02.01/2006-07 April 9, 2007 All State and Central Co-operative Banks Dear Sir Rounding off Transactions to the nearest rupee Please refer to our circular RPCD.No.RF.BC.68/D.1-90-91 dated January 1, 1991, in terms of which banks were advised that all transactions, including payment of interest on deposits/charging of interest on advances, should be rounded off to the nearest rupee; i.e. fraction of 50 paise and above shall be r

RBI/2006-2007/315 RPCD.CO.RF.BC.No.67 /07.02.01/2006-07 April 9, 2007 All State and Central Co-operative Banks Dear Sir Rounding off Transactions to the nearest rupee Please refer to our circular RPCD.No.RF.BC.68/D.1-90-91 dated January 1, 1991, in terms of which banks were advised that all transactions, including payment of interest on deposits/charging of interest on advances, should be rounded off to the nearest rupee; i.e. fraction of 50 paise and above shall be r

Rounding off Transactions to the nearest rupee

Nomination Facility in Single Deposit Accounts

RBI/2006-2007/310DBOD.No.Leg BC. 75 /09.07.005/2006-07April 5, 2007All Scheduled Commercial Banks (excluding RRBs)Dear Sir,Nomination Facility in Single Deposit Accounts Please refer to Para 9 of our Circular DBOD. No. BC.95/09.07.005/2004-05 dated June 9, 2005 on the above subject wherein banks were advised to give wide publicity and provide guidance to deposit account holders on the benefits of nomination facility and the survivorship clause. We feel that despite th

RBI/2006-2007/310DBOD.No.Leg BC. 75 /09.07.005/2006-07April 5, 2007All Scheduled Commercial Banks (excluding RRBs)Dear Sir,Nomination Facility in Single Deposit Accounts Please refer to Para 9 of our Circular DBOD. No. BC.95/09.07.005/2004-05 dated June 9, 2005 on the above subject wherein banks were advised to give wide publicity and provide guidance to deposit account holders on the benefits of nomination facility and the survivorship clause. We feel that despite th

Nomination Facility in Single Deposit Accounts