Reserve Bank of IndiaCentral OfficeDepartment of Banking Operations & DevelopmentWorld Trade Centre - I, Cuffe Parade ColabaMumbai-400 005DBOD. Dir.BC. 158 /13.03.00/2000April 1, 2000All Commercial Banks(Including Regional Rural Banks)Dear Sir,Interest Rates on DepositsPlease refer to our directive DBOD.No.Dir.BC.151/C.347/85 dated December 27, 1985, as amended from time to time.2. It has since been decided to reduce the interest rate on domestic and ordinary non-

RPCD.No.RF.BC.71/07.38.01/98-99 February 25, 1999 All State and Central Co-operative Banks Dear Sir, Operation of Bank Accounts by Old/Sick/Incapacitated Customers The question of extending a suitable facility to old/sick/incapacitated bank customers for operation of their bank accounts etc. has been engaging our attention for some time. It has been decided to extend certain facilities to account holders who are sick/old/incapacitated and who are not willing to open a

RPCD.No.DIR.BC.110/07.38.01/96-97 March 5, 1997 All State/Central Co-operative Banks Dear Sir, Interest Rates on Deposits It has been brought to our notice that some banks, while soliciting deposits from the public, have resorted to highlighting only the compounded yield on term deposits without indicating the actual rate of simple interest offered by the bank for the particular period of the deposits. As this is likely to mislead the customers, the banks should in an

RPCD.No.BC.36/07.38.01/96-97 September 10, 1996 The Chief Executive of all State and Central Co-operative Banks Dear Sir, Operation of Safe Deposits Lockers by Customers In an incident which occurred in the recent past, a customer was confined in a locker room of a commercial bank for 72 hours from the Saturday afternoon until Tuesday morning (Monday being a holiday) when the bank was re-opened for business. While no doubt, such instances occur due to non-adherence to

RPCD.No.BC.126/07.38.01/93-94 April 6, 1994 All State Co-operative Banks Central Co-operative Banks Dear Sir, Committee on Customer Service in Banks - Implementation of Recommendations of the Goiporia Committee Please refer to our circular RPCD.No.111/07.38.01/92-93 dated 12th May 1993 in terms of which we have advised banks to implement certain recommendations of the Goiporia Committee on Customer Service in Banks and submit a progress report to our concerned Regiona

RPCD.No.BC.80/07.38.01/93-94 January 1, 1994 All State/Central Co-operative Banks Dear Sir, Customer Service - Immediate Credit of Local Cheques It has been decided that banks may afford immediate credit for all local cheques upto Rs. 5,000/- irrespective of the category or status of the drawers of the cheques provided they are satisfied about proper conduct of the accounts and the customers desire the facility, and subject to recovering a charge of Rs. 5/- per cheque

RPCD.No.BC.35/07.38.01/93-94 September 10, 1993 All State Co-operative Banks/ Central Co-operative Banks Dear Sir, Delay in Crediting the Proceeds of Outstanding Instruments - Rate of interest Please refer to our circular RPCD.No.BC.110/07.38.01/92-93 dated 11 May 1993, wherein we had advised the banks to pay interest at 2 per cent above the savings bank rate in case of delayed collection of instruments like cheques/drafts (bills etc., beyond, the stipulated period. I

UBD.(PCB)78/DC.V.1(B)/92-93All Primary (Urban) Co-operative Banks May 26, 1993 Dear Sirs, Interest Rates on Deposits - Premature Withdrawal Please refer to paragraphs 11 and 12 of our directive No. UBD.DC.102/V.1-87/88 dated 25 June 1987 regarding premature withdrawal closure of term deposits. 2.   As banks are aware, in terms of paragraph 12 of our above directive dated 25 June 1987, in case of premature closure of a term deposit, a deposit in the form

RPCD.No.DC.111/07.38.01-92/93 May 12, 1993 All State/Central Co-operative Banks Dear Sir, Customer Service Please refer to our circular RPCD.No.BC.110/07.38.01-92/93 dated 11 May 1993 in terms of which we have advised you to implement some of the recommendations made by the Committee set up by RBI under the Chairmanship of Shri M. N. Goiporia. 2. The RBI have carefully examined the various other recommendations of the Committee and it has been decided that State/Centr

RPCD.No.BC.110/07.38.01-92/93 May 11, 1993 All State and Central Co-operative Banks Dear Sir, Customer Service - Implementation of Recommendations of the Goiporia Committee As you are aware a committee under the Chairmanship of Shri M. N. Goiporia was set up in September 1990 to make suitable recommendations for improvement in the customer service in banks. Based on the recommendations of the committee it has been decided that State Co-operative Banks/District Central

RPCD.No.RF.DIR.BC.114/D.1-91/92 April 21, 1992 All State and Central Co-operative Banks Dear Sir, Interest Rates on Deposits Please refer to our circular RPCD.No.RF.DIR.BC.46/D.1-91/92 dated 9 October 1991. At present, fixed rates of interest are prescribed for term deposits for three maturity periods in the range of 11.0 per cent per annum to 13.0 per cent per annum. As a step towards further rationalisation of deposit rates, the number of rates prescribed is being r

RPCD.No.RF.BC.110/D.1-87/98 May 26, 1988 All State and Central Co-operative Banks and Regional Rural Banks. Dear Sir, Payment of Balance in the Accounts of Deceased Customers to Survivors/Claimants and Nomination Facilities At present, banks have prescribed different limit, within which the appropriate authorities of banks can pay the balance outstanding to the credit in the accounts of deceased customers to the heirs/survivors without insisting on production of legal