There is no limit on the amount of disputed transaction for which the complaint/grievance can be raised under RB-IOS, 2021 and on which the RBI Ombudsman can provide resolution. However, only those complaints where the compensation sought, if any, for any loss suffered by the complainant arising directly out of the act or omission or commission of the RE, is ₹20 lakh or lower are admissible under RB-IOS. In addition, the Ombudsman can also provide compensation upto ₹1 lakh for mental agony/ harassment etc., suffered by the complainant as indicated in the Question 23.

Ans. You may approach grievance redressal cell of your bank with details of the disputed transaction. In case your grievance is not resolved within 30 days, you may make a complaint under “The Reserve Bank-Integrated Ombudsman Scheme (RB-IOS 2021)”. The RB-IOS 2021 provides a single reference point for customers to file complaints against the RBI regulated entities specified therein. The RB-IOS, 2021 is available at the following path on the RBI website: https://rbidocs.rbi.org.in/rdocs/content/pdfs/RBIOS2021_121121.pdf.

ଉତ୍ତର. ବ୍ୟାଙ୍କରୁ ଉତ୍ତର ଗ୍ରହଣ କରିବାର 30 ଦିନ ମଧ୍ୟରେ କିମ୍ବା ଅଭିଯୋଗ ଦାଖଲ କରିବାର 30 ଦିନ ମଧ୍ୟରେ ବ୍ୟାଙ୍କ ତରଫରୁ ଉତ୍ତର ନ ମିଳିବା ପରିସ୍ଥିତିରେ ଗ୍ରାହକ, ବ୍ୟାଙ୍କିଙ୍ଗ ଲୋକପାଳଙ୍କ ନିକଟକୁ ଯାଇପାରିବେ । ବ୍ୟାଙ୍କିଙ୍ଗ ଲୋକପାଳଙ୍କ କାର୍ଯ୍ୟାଳୟର ବିବରଣୀ ଏହି ଲିଙ୍କରେ ଉପଲବ୍ଧ: https://rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.htm

Ans. RE is required to update the customers’ KYC records as part of ongoing due diligence process to ensure that the information or data collected under CDD is kept up to date and relevant. The periodicity of such updation depends on the risk categorisation of the customer by the RE and such periodic updation of KYC records (at times referred to as re-KYC) shall be carried out at least once in every two years for high-risk, eight years for medium risk and ten years for low-risk customers. However, RE may adopt any additional and exceptional measures as per its internal KYC policy which inter alia may require physical presence of the customer, periodic updation of KYC only in the branch of the RE where account is maintained, a more frequent periodicity of KYC updation than the minimum specified periodicity, etc.

Response: Yes. Designated banks are allowed to lend gold mobilized under the Scheme to other designated banks for similar use as prescribed under the scheme.

In terms of the Master Direction FIDD.MSME & NFS.12/06.02.31/2017-18 dated July 24, 2017, banks have been advised to review and tune their existing lending policies to the MSE sector by incorporating therein the following provisions so as to facilitate timely and adequate availability of credit to viable MSE borrowers especially during the need of funds in unforeseen circumstances:

i. To extend standby credit facility in case of term loans

ii. Additional working capital to meet with emergent needs of MSE units

iii. Mid-term review of the regular working capital limits, where banks are convinced that changes in the demand pattern of MSE borrowers require increasing the existing credit limits of the MSEs, every year based on the actual sales of the previous year.

iv. Timelines for Credit Decisions.

(Refer to the circular FIDD.MSME & NFS.BC.No.60/06.02.31/2015-16 dated August 27, 2015 for further information.)

For any inquiries, please email at iors@rbi.org.in  

Ans. Yes, Section 7 of the PSS Act, 2007 empowers the Reserve Bank to collect authorization fees while granting authorization. It can also call upon the applicant to furnish a security deposit for the proper conduct of the payment system. The quantum of authorization fees and security deposit can be decided by the Reserve Bank.

Ans: Currently, 19 banks are offering CBDC wallets. The name and the link for downloading the apps is mentioned below.

Pilot Banks	Name of the App	Android	iOS
SBI	eRupee by SBI	Android	iOS
ICICI Bank	Digital Rupee by ICICI Bank	Android	iOS
IDFC First Bank	IDFC First Bank Digital Rupee	Android	iOS
YES BANK	Yes Bank Digital Rupee	Android*	Will be available shortly
HDFC Bank	HDFC Bank Digital Rupee	Android	iOS
Union Bank of India	Digital Rupee by UBI	Android	iOS
Bank of Baroda	Bank of Baroda Digital Rupee	Android	iOS
Kotak Mahindra Bank	Digital Rupee by Kotak Bank	Android	iOS
Canara Bank	Canara Digital Rupee	Android	iOS
Axis Bank	Axis Mobile Digital Rupee	Android	iOS
IndusInd Bank	Digital Rupee by IndusInd Bank	Android	iOS
PNB	PNB Digital Rupee	Android	iOS
Federal Bank	Federal Bank Digital Rupee	Android	iOS
Karnataka Bank	Karnataka Bank Digital Rupee	Android	iOS
Indian Bank	Indian Bank Digital Rupee	Android	iOS
IDBI Bank	IDBI eRupee	Android	iOS
Bank of Maharashtra	eRupee by Bank of Maharashtra	Android	iOS
Bank of India	Bank of India Digital Rupee	Android	iOS
UCO Bank	UCO Digital Rupee	Android	Will be available shortly
*In case of Yes Bank, CBDC wallets may be accessed using their unified application (link above), by following the steps as below: (i) Login into the App. (ii) Click “My Digital Rupee Wallet”. (iii) User will land in CBDC home page where user can initiate CBDC transactions (Load Money, Pay via mobile, Scan QR and Redeem option).

Ans. In case of non-bank issued PPIs, cash withdrawal is permitted upto a limit of ₹ 2,000/- per transaction within an overall monthly limit of ₹ 10,000/- per PPI across all channels (agents, ATMs, PoS devices, etc.).

ବିଏସବିଡିଏରେ ଥିବା ବ୍ୟାଙ୍କଗୁଡିକ ଏଟିଏମ ଏବଂ ଅନ୍ୟାନ୍ୟ ମାଧ୍ୟମରେ ସର୍ବନିମ୍ନ ଚାରିଟି ଆହରଣ ପ୍ରଦାନ କରିବା ଆବଶ୍ୟକ । ଚାରିଟି ଆହରଣ ପରେ, ବ୍ୟାଙ୍କ ଉପରେ ନିର୍ଭର କରେ ଯେ ସେ ଅତିରିକ୍ତ ଆହରଣ ବା ଟଙ୍କା ଉଠାଇବା ପାଇଁ ମାଗଣା କିମ୍ବା ଶୁଳ୍କ ଆଦାୟ କରିବ । ଅବଶ୍ୟ, ବ୍ୟାଙ୍କଗୁଡ଼ିକ ଏକ ଯୁକ୍ତିଯୁକ୍ତ, ଅଣ-ସ୍ଵେଛାକୃତ, ଭେଦଭାବ ରହିତ ଏବଂ ସ୍ୱଚ୍ଛ ଭାବରେ ମୂଲ୍ୟ ନିର୍ଦ୍ଧାରଣ ସରଞ୍ଚନା ପ୍ରସ୍ତୁତ କରିବା ଉଚିତ ।

Ans : Yes. In case of any need to withdraw or stop a mandate the customer can do so by approaching the user institution to withdraw the mandate. The account holder / customer can also withdraw the mandate / debit instruction directly from his / her banker without involvement of the User institution. The withdrawal instructions of a customer in such cases would be treated equivalent to a ‘stop payment’ instruction in cheque clearing system. However, as a matter of best practice, the customer may also provide prior notice or intimation of mandate withdrawal to the ECS user institution well in time, so as to ensure that the input files submitted by the user institution does not include the ECS Debit details in respect of the withdrawn / stopped mandates, leading to avoidable returns/rejections etc.

Taking personal jewellery out of India is governed by Baggage Rules framed under Export-Import Policy by the Government of India.

Since the orders placed on present application merges with main NDS-OM, the trade segment are as same as normal NDS-OM i.e. Standard market and Odd Lot Market. The Lot size for the Standard Market is minimum Rs.5 crore and in multiples of Rs. 5 crore. In the Odd Lot segment the minimum lot size is Rs.10,000 for Central and State Government Securities and Rs.25,000 for Treasury Bills. Presently GAH are not permitted to participate in the When Issued Market. GAH are also not permitted to short sale in government securities market.

• Like fixed rate G-Secs, IIBs would be underwritten by the primary dealers.

Residents are free to carry the foreign exchange purchased from an authorised dealer or money changer in accordance with the Rules. In addition, they can also carry up to USD 2,000, or higher amounts representing the unutilized balance of a previous trip, if already held by them (see item13 above) in accordance with the Regulations.

Ans: Complaints can be filed online on https://cms.rbi.org.in, or through the dedicated e-mail or sent in physical mode to the ‘Centralised Receipt and Processing Centre’ set up at RBI, 4th Floor, Sector 17, Chandigarh – 160 017 in the format given at the following path - /documents/87730/39016390/RBIOS2021_121121_A.pdf. A toll-free number – 14448 (9:30 am to 5:15 pm) – is also available for customers to seek assistance in filing complaints and information on grievance redressal, with multi-lingual support.

With the issuance and launch of the New Generation banknotes, Central Bank of Kenya has advised that in terms of Gazette Notice No. 4849 dated May 31, 2019 from Central Bank of Kenya available at: (http://kenyalaw.org/kenya_gazette/gazette/volume/MTk2Mg--/Vol.CXXI-No.69), and the Press Release dated June 6, 2019 available at: (https://www.centralbank.go.ke/uploads/press_releases/696932423_Press%20Release%20-%20New%20Generation%20Banknotes.pdf), all the currency notes of denomination ‘1000 shillings (Ksh)’ shall cease to be legal tender, and shall no longer be exchanged, with effect from October 1, 2019.

(Published on receipt of request from Central Bank of Kenya)

Price payable for every Rs.100 (face value) is Rs.121.99. Therefore, for securities worth Rs.10,000, he will have to pay (Price x Face value/100) = 121.99 x 10,000/100=Rs.12,199/-Since the coupon on dated GOI securities are payable half yearly, the coupon payment dates for the security are 19 April/ 19 October.Now if the security was paid for (settled) on December 6, 2001, the accrued interest from the last coupon date to the date of settlement viz. from 19 October, 2001 to December 6, 2001, i.e. for 47 days will be 10.71/100 x 47/360x10000=Rs 139.83Hence, the amount payable by the investor will be price plus accrued interest, i.e. Rs12199 +139.83=12,338.83/- (if not rounded off).If the payment is not made on December 6, 2001 but, say, on December 9, 2001, the accrued interest component will be for 50 days instead of 47 days (i.e.3 days more) and it will work out to 10.71/100x50/360 x10,000=Rs.148.75 .The total amount payable by the investor will then be 12,199+148.75=12,347.75/- (if not rounded off)

In respect of deposit accepted in the name of –member or a retired member of the bank’s staff, either singly or jointly with any other member or members of his/her family, orthe spouse of a deceased member or a deceased retired member of the bank’s staff,the bank may, in its discretion, allow additional interest at a rate not exceeding one per cent per annum over and above the rate of interest stipulated.Provided that –the depositor or all the depositors of a joint account is/are non-resident/s of Indian nationality or origin, andthe bank shall obtain a declaration from the depositor concerned that the moneys so deposited or which may, from time to time, be deposited, shall be moneys belonging to the depositor as stated in clause (a) and (b) above.Explanation: The word "family" shall mean and include the spouse of the member/retired member of the bank’s staff, his/her children, parents, brothers and sisters who are dependent on such a member/retired member but shall not include a legally separated spouse.