On receipt of a complaint, it is scrutinized to assess whether it is a maintainable or a non-maintainable complaint (as explained in Question 14). If found non-maintainable, the complaint is closed, and a suitable communication is issued to the complainant.

For a maintainable complaint, the RBI Ombudsman endeavors to promote resolution by agreement between the complainant and the RE. If an amicable settlement of the complaint is arrived at between the parties, the same is recorded and signed by both the parties. As the parties have agreed to the settlement by affixing their signature on it, it becomes binding on both the parties and no formal Award is issued by the Ombudsman.

If the matter is not resolved through settlement (facilitation or conciliation or mediation) the Ombudsman, after allowing the parties a reasonable opportunity (and based on records placed before him, principles of banking law and practice, directions, instructions and guidelines issued by RBI from time to time and such other factors which in his opinion are relevant for deciding the complaint), may pass an Award (directing the Regulated Entity for specific performance) or reject the complaint (if the RE is found to have adhered to the extant norms and practices in vogue). The outcome of the complaint is communicated to both the complainant and the RE.

Ans.: Yes, it is mandatory. Here the person authorised to fill the form owns the responsibility of information furnished and declares its accuracy including CIN number. It is a final check for all the details which are filled-up in the Part- A to D of ITES survey schedule.

ଉତ୍ତର. ଗ୍ରାହକ ଏଟିଏମ / ଡବ୍ଲୁଏଲଏ ରେ ନିଜର ଦେଣନେଣକୁ ସୁରକ୍ଷିତ ଏବଂ ନିରାପଦ ରଖିବା ପାଇଁ ନିମ୍ନଲିଖିତ ' କଣ କରିବା ଏବଂ କଣ ନ କରିବା' ପାଳନ କରିବା ଉଚିତ |

• ଗ୍ରାହକ ସମ୍ପୂର୍ଣ୍ଣ ଗୋପନୀୟତା ସହିତ ଏଟିଏମ / ଡବ୍ଲୁଏଲଏ ଦେଣନେଣ କରିବା ଉଚିତ ।
• ଗୋଟିଏ ସମୟରେ କେବଳ ଜଣେ କାର୍ଡଧାରକ ଏଟିଏମ / ଡବ୍ଲୁଏଲଏ କିଓସ୍କ ଭିତରେ ପ୍ରବେଶ କରିବା ଉଚିତ ।
• କାର୍ଡଧାରକ ନିଜର କାର୍ଡ ଅନ୍ୟ କାହାକୁ ଦେବା ଉଚିତ ନୁହେଁ
• କାର୍ଡଧାରକ ନିଜ କାର୍ଡ ଉପରେ ପିନ ସଂଖ୍ୟା ନ ଲେଖିବା ଆବଶ୍ୟକ ।
• କାର୍ଡଧାରକ ନିଜର ପିନ ଅନ୍ୟ କାହା ସହିତ ଶେୟାର ନ କରିବା ଉଚିତ ।
• କାର୍ଡଧାରକ ନିଜର ପିନ ଟିପିଲା ବେଳେ ଅନ୍ୟ କାହାକୁ ଦେଖିବାର ସୁଯୋଗ ନ ଦେବା ଉଚିତ ।
• କାର୍ଡଧାରକ ସହଜରେ ଅନୁମାନ କରାଯାଇ ପାରୁଥିବା ପିନ ବ୍ୟବହାର ନ କରିବା ଉଚିତ ।
• କାର୍ଡଧାରକ ନିଜର କାର୍ଡ କଦାପି ଏଟିଏମ / ଡବ୍ଲୁଏଲଏରେ ଛାଡ଼ି ନ ଆସିବା ଉଚିତ ।
• କାର୍ଡଧାରକ ନିଜର ଏଟିଏମ / ଡବ୍ଲୁଏଲଏ ଦେଣନେଣ ର ଆଲର୍ଟ ପାଇବା ପାଇଁ, କାର୍ଡ ଜାରିକର୍ତ୍ତା ବ୍ୟାଙ୍କରେ ନିଜର ମୋବାଇଲ ନମ୍ବର ପଞ୍ଜୀକରଣ କରେଇବା ଉଚିତ । ଯଦି ଖାତାରେ କୌଣସି ଅନଧିକୃତ ଦେଣନେଣ ହେବା ଲକ୍ଷ୍ୟ କରୁଛନ୍ତି ତେବେ ତୁରନ୍ତ ତାହାର ରିପୋର୍ଟ, କାର୍ଡ ଜାରିକର୍ତ୍ତା ବ୍ୟାଙ୍କକୁ କରିବା ଆବଶ୍ୟକ ।
• କାର୍ଡଧାରକ ସତର୍କ ରହିବା ଉଚିତ ଆଉ ଯାଞ୍ଚ କରିବା ଆବଶ୍ୟକ ଯେ ଏଟିଏମ / ଡବ୍ଲୁଏଲଏ ସହ ଅନ୍ୟ କୌଣସି ଅତିରିକ୍ତ ଡିଭାଇସ ସଂଯୁକ୍ତ ହୋଇଛି କି । ହେଇପାରେ ଏହି ଡିଭାଇସ ଗ୍ରାହକଙ୍କ ଡାଟାକୁ ଆସାଧୁ ଉପାୟରେ ପାଇବା ପାଇଁ ଲଗା ଯାଇଛି । ଯଦି ଏପରି କିଛି ଲକ୍ଷ୍ୟ କରୁଛନ୍ତି ତେବେ ସୁରକ୍ଷା ଗାର୍ଡ /ବ୍ୟାଙ୍କ/ ଡବ୍ଲୁଏଲଏ ସତ୍ତାକୁ ତୁରନ୍ତ ସୂଚିତ କରିବା ଆବଶ୍ୟକ ।
• କାର୍ଡଧାରକ ଏଟିଏମ୍ / ଡବ୍ଲୁଏଲଏ ଚାରିପାଖରେ କୌଣସି ସନ୍ଦିଗ୍ଧ ବ୍ୟକ୍ତିଙ୍କ ଗତିବିଧି ଉପରେ ନଜର ରଖିବା ଉଚିତ । କଥାବାର୍ତ୍ତା କରି ଧ୍ୟାନ ହଟେଇବାକୁ କିମ୍ବା ଏଟିଏମ କାର୍ଯ୍ୟରେ ସାହାଯ୍ୟ କରିବାକୁ ଚେଷ୍ଟା କରୁଥିବା ଅପରିଚିତ ବ୍ୟକ୍ତିଙ୍କ ପ୍ରତି ସିଏ ସାବଧାନ ହେବା ଉଚିତ ।
• କାର୍ଡଧାରକ ମନେ ରଖିବା ଉଚିତ ଯେ ବ୍ୟାଙ୍କ କର୍ମଚାରୀମାନେ କେବେ ବି ଟେଲିଫୋନ / ଇମେଲ ମାଧ୍ୟମରେ କାର୍ଡ ବିବରଣୀ କିମ୍ବା ପିନ ମାଗିବେ ନାହିଁ । ନିଜକୁ ବ୍ୟାଙ୍କର ପ୍ରତିନିଧି ହିସାବରେ ପରିଚୟ ଦେଉଥିବା କୌଣସି ବ୍ୟକ୍ତିଙ୍କ ଯୋଗାଯୋଗର ଉତ୍ତର ସେ ଦେବା ଉଚିତ ନୁହେଁ ।

Ans. The modes for periodic updation of KYC for individuals are as under:

1. It can be undertaken at the branch of the RE with which customer maintains the account or any other branch of the same RE; or
2. RE can obtain a self-declaration when there is “no change in KYC information” and also when there is “change only in address details”, through customer’s email-id/ mobile number registered with the RE, ATMs, digital channels (such as online banking / internet banking, mobile application of RE), letter, etc. However, the declared address shall be verified by the RE through positive confirmation within two months; or
3. Aadhaar OTP based e-KYC in non-face-to-face (NF2F) mode and V-CIP;
4. RE is also mandated to update customer’s KYC records based on the update information/ notification, if any, received from CKYCR for the customer concerned.

Ans. The Reserve Bank is empowered to call for from the system provider returns, documents and other information relating to the operation of the payment system. The system provider and all system participants are required to provide Reserve Bank access to any information relating to the operation of the payment system (Section 12 and 13 of PSS Act, 2007).

Ans: e₹-W has the potential to transform the settlement systems for financial transactions and make them more efficient and secure. It leverages on the programmability and smart contract features of the platform and reduces settlement risk.

Ans: Currently, there are 16 participants in the wholesale CBDC pilot, which includes banks and non-banks.

Ans : No. There is no value limit on the amount of individual transactions that can be collected by ECS Debit.

• Exclusive series for retail investors would be launched in the second half of the current fiscal year (around October 2013).

No. There is no value limit on the amount of individual transactions that can be collected by ECS Debit.

Taking personal jewellery out of India is governed by Baggage Rules framed under Export-Import Policy by the Government of India. No approval of Reserve Bank is required in this case.

In terms of sub-section 4, of Section (6) of the Foreign Exchange Management Act, 1999, a person resident in India is free to hold, own, transfer or invest in foreign currency, foreign security or any immovable property situated outside India if such currency, security or property was acquired, held or owned by such person when he was resident outside India or inherited from a person who was resident outside India.

RBI will issue securities only in demat (SGL) form. It will credit the securities to the CSGL account of the bank/PD .

Yes. Whenever the due dates fall on Saturday/Sunday/non-business working day/holidays banks are permitted, to pay interest on NRE and FCNR(B) deposits at the originally contracted rate for the intervening period between the due date and date of payment so that no interest loss is suffered by the depositors.III. Advances

Yes. Companies, which are under the investigation by the Enforcement Directorate or are in the Reserve Bank’s caution/defaulters list, are not eligible to make investment under the automatic route.

The various quantity conditions available are as under:

1. Normal: By default the amount type will be Normal. A Normal order can get partly traded.
2. Disclosed: Disclosed Amount is the part of order amount (In Rs. Crore) which the User is willing to disclose to the market. This is an optional field.
3. All or None (AON): By selecting this option, a User specifies that all of the order should be traded in full i.e. no partial trades, should be allowed. This is an optional field.

The various time conditions available are as under:

4. Day: Under this time condition, order would remain valid throughout the validity of the trading session. It will be available for trade till session close. By default Time Condition - Day is selected.
5. IOC (Immediate or Cancel): If a User wishes his order to be traded immediately, then he could select IOC. Under this condition, when an IOC order is placed, the order would seek for an immediate match, if found it results into a trade; else the IOC order would get cancelled.
6. GTT (Good Till Time): Here while placing an order, the User could mention the time up to which the order would be valid and available for trade. Once the User specified order expiry time has been reached the order would get cancelled.

Ans: The FAQs on “Legal Entity Identifier (LEI) for Large Value Transactions in Centralised Payment Systems” on the RBI website at /en/web/rbi/faq-page-2?ddm__keyword__26256231__FaqDetailPage2Title_en_US=Legal Entity Identifier (LEI) for Large Value Transactions in Centralised Payment Systems can be referred to.

Ans. The salient features of Gift PPIs are as follows:

1. Maximum value of each such prepaid gift instrument shall not exceed ₹10,000/-;

2. Are not reloadable;

3. Cash-out or fund transfer is not permitted. However, the funds may be transferred ‘back to source account’ (account from where Gift PPI was loaded) after receiving consent of the PPI holder;

4. Shall be revalidated (including through issuance of new instrument) as and when requested by the PPI holder; and

5. The Additional Factor of Authentication (AFA) / Two Factor Authentication (2FA) for transactions using Gift PPIs is not mandatory.

Response

BSBDA does not envisage cheque book facility in the minimum facilities that it should provide to BSBDA customers. They are free to extend any additional facility including cheque book facility free of charge (in which case the account remains BSBDA) or charge for the additional facilities (in which case the account is not BSBDA).