Press Releases

The Reserve Bank had introduced a scheme for handling wilful defaulters, effective from April 1, 1999. These guidelines were subsequently consolidated into the Master Circular on Wilful Defaulters, last updated on July 1, 2015.  2.The instructions on wilful defaulters have been revised after a review of the extant instructions and consideration of various judgments/ orders from the Hon’ble Supreme Court and Hon’ble High Courts, as well as representations

MONEY MARKETS@ Volume (One Leg)Weighted Average RateRange A.Overnight Segment (I+II+III+IV)514,470.156.775.00-7.80 I. Call Money7,402.616.765.00-6.95 II. Triparty Repo350,960.256.766.75-6.77 III. Market Repo155,907.296.816.00-6.95 IV. Repo in Corporate Bond200.007.246.75-7.80 B. Term Segment I. Notice Money**343.606.676.10-6.85 II. Term Money@@197.00-6.75-7.10 III. Triparty Repo0.00-- IV. Market Repo1,610.226.956.90-6.99

Continuing the outreach of the Reserve Bank of India (RBI) to the boards of banks, Shri Swaminathan J, Deputy Governor held a meeting with Heads of the Customer Service Committee of the Board, Managing Directors, Executive Directors in-charge of customer service verticals and Principal Nodal Officers of major banks on September 21, 2023 at Mumbai. The meeting was also attended by Executive Director and other senior officials of Consumer Education and Protection Department of RBI.

The Deputy Governor in his keynote address, while emphasizing the pivotal role that customer service plays in fostering trust and confidence in the financial system, stressed that the focus of the Top Management and Customer Service Committees of the Board should be on nurturing a customer-centric approach for continuing the trust of the customer in banking system. The Deputy Governor highlighted five key areas for the Regulated Entities to focus upon viz. (i) need for a customer centric approach, (ii) addressing the root cause of complaints, (iii) importance of resolution at first point of contact, (iv) responsible handling of complaints including equipping front-line staff with authority, tools and training and (v) combatting cybercrime. He also emphasized the importance of cultivating a culture of continuous improvement as ensuring quality of customer service is a journey and not a destination.

Discussions during the meeting revolved around approaches to address customer grievances promptly, streamlining grievance redressal mechanism, leveraging technology to enhance customer experiences, prevention of frauds and the loss mitigation, the need for creating more awareness and responsible policies to achieve excellence in customer service.

(Shweta Sharma)      
Deputy General Manager

Press Release: 2023-2024/966

Government of India has announced the sale (re-issue) of Government Securities, as detailed below, through auctions to be held on September 22, 2023.  As per the extant scheme of underwriting notified on November 14, 2007, the amounts of Minimum Underwriting Commitment (MUC) and the minimum bidding commitment under Additional Competitive Underwriting (ACU) for the underwriting auction, 

On a review of the current and evolving liquidity conditions, it has been decided to conduct a Variable Rate Reverse Repo auction on September 22, 2023, Friday, as under:  Sl. No. Notified Amount (₹ crore)Tenor (day) Window Timing Date of Reversal 150,0001410:30 AM to 11:00 AMOctober 06, 2023 (Friday

Reserve Bank of India (RBI) is satisfied to notify The Ananthasayanam Co-operative Bank Ltd., Trivandrum as a non-banking institution under Section 36A(2) read with Section 56 of the Banking Regulation Act, 1949. Accordingly, RBI has cancelled the licence dated December 19, 1987, granted to The Ananthasayanam Co-operative Bank Ltd., Trivandrum, Kerala to carry on banking business in India under Section 22 read with Section 56 of the Banking Regulation Act,1949 with effect from the close of business on September 21, 2023. This makes it obligatory on the part of The Ananthasayanam Co-operative Bank Ltd., Trivandrum to stop conducting the business of ‘banking’ within the meaning of section 5(b) of the Act ibid, including acceptance of deposits from non-members with immediate effect. Further, The Ananthasayanam Co-operative Bank Ltd., Trivandrum shall ensure to repay unpaid and unclaimed deposits of non-members held by it, whenever demanded, even after being notified as non-banking Institution.

The Reserve Bank has today released data on Money Supply for the fortnight ended September 08, 2023.Ajit Prasad  Director (Communications) Press Release: 2023-2024/958

Sr. No State/UT Amount to be raised (₹ Crore) Amount Accepted (₹ Crore) Cut off Price (₹) / Yield (%) Tenure (Year)  1 Andhra Pradesh100010007.4413  2 Bihar200020007.498 3 Chhattisgarh100010007.477  4 Goa1001007.4610  5 Gujarat100010007.404  6 Haryana100010007.4510  100010007.4512  7 Jammu and Kashmir3733737.4130  8 Madhya Pradesh5005007.4412  500500100.30/7.4273Reissue of 7.46% Madhya Pradesh SGS 2039 issued on September 13, 2023  

The Reserve Bank has today released data on Reserve Money for the week ended September 15, 2023.

Auction Results91 Days182 Days364 DaysI.Notified Amount₹10000 Crore₹8000 Crore₹6000 Crore II.Competitive Bids Received (i) Number241173176 (ii) Amount₹47506.755 Crore₹21528.5 Crore₹20035 Crore III.Cut-off price / Yield98.321596.604393.4225