Approach Paper for Rationalisation of Service Charges - ਆਰਬੀਆਈ - Reserve Bank of India
Approach Paper for Rationalisation of Service Charges
Approach Paper for Rationalisation of Service Charges levied by banks on – Background The Reserve Bank of India (RBI) has set the vision to establish safe, secure, sound and efficient payment and settlement systems in the country. Existence of an efficient payment system is a pre-requisite for better development of economic activity in the country. Towards this endeavour, RBI has taken several measures to bring about changes in the service delivery levels, including the cost of services, over the years. RBI introduced MICR system of cheque processing way back in 1986 heralding a major change in the paper processing systems in the country. As on date MICR cheque processing is available in 60 centres across the country, which process over 82% by volume and 88% by value of all the cheques processed in the country. Adoption of MICR technology brought about efficiency in cheque processing and a change in the realisation time for local cheques at these centres. Now the local cheque clearing system in the country is comparable with the best across the world, including the developed countries. 2. In order to bring home the advantages of electronic transactions and putting to use the advantages of technology in banking, RBI introduced various payment products like ECS, EFT, NEFT and RTGS over a period. The objective behind the introduction of these products was to bring about further reduction in the length of the settlement cycle to enhance the efficiency of payment system. Although RBI has succeeded in bringing about a change in the approach to adoption of technology in payment and settlement systems, the cost of these services is militating against wider adoption of these technological products. 3. To foster competition and better services to customers, RBI, in November 2004, had liberalised the process of cheque collection and advised banks to frame their own cheque collection policies and give wide publicity to the same. The intention behind such a measure was to achieve efficiency in collection of cheques and provide funds to customers through a spirit of competition among banks rather than through issue of guidelines by RBI. The banks were expected to frame their own policies and make them transparent by disseminating the policies among their clientele. Such a wider dissemination of information was expected to bring about a change of approach among banks and thus enhance efficiency as well as bring down costs. 4. In order to ensure larger migration to using electronic payment products by customers, RBI also took a major policy decision to waive the processing charges for all the electronic products. However, banks were permitted to have their policy on service charges. It was expected that this move of RBI would have a bearing on the banks policy on levying service charges. In addition, the charges levied by banks for various products were also compiled and displayed on the RBI’s web-site so that such a move would force banks to change their approach on service charges. 5. A survey was conducted internally in RBI, on the cost being levied for outstation cheque collection and providing electronic payment products. The results of the survey are furnished below : Outstation Cheque Collection Banks provide outstation cheque collection service as a part of their deposit taking activity. The charges levied for this service is not uniform and each bank follows its own policy. Most of the bank’s policies are on ad valorem basis. The charges levied by banks are as under :
Electronic Payment Products The study carried out by RBI revealed the following : The following conclusions follow from the above information :- Proposed course of action – Rs.1 lakh and above – not exceeding Rs. 25 per transaction – Upto Rs. 10,000 – not exceeding Rs. 25 per instrument 2. The above charges will be all inclusive. No additional charges such as courier charges, out of pocket expenses, etc., should be levied to the customers. 3. No bank should refuse to offer the products to its customers or decline to accept outstation cheques deposited by its customers for collection. 4. The revised charges shall be effective from the date of notification. |