Appendix Table IV.10 : Statement of Complaints Received at Banking Ombudsman Office - ਆਰਬੀਆਈ - Reserve Bank of India
Appendix Table IV.10 : Statement of Complaints Received at Banking Ombudsman Office
(For the period 2010-11) |
||||||||||||||||||
Sr. |
Name |
Total No. of |
Num |
Num |
Num ber of comp laints |
Category-wise break up of complaints |
||||||||||||
Dep osit |
Re mit tan ces |
Loans/ Adv ances |
ATM/ Credit/ |
Char ges |
Pen sion |
Fail |
Non Obser vance |
Notes |
BC |
Rec overy Agents |
Out of |
Oth ers |
||||||
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
14 |
15 |
16 |
17 |
18 |
19 |
|
Scheduled Commercial Banks |
66,927 |
0.08 |
0.16 |
0.90 |
1,660 |
4,010 |
4,293 |
16,871 |
4,018 |
5,810 |
2,879 |
13,340 |
130 |
2,276 |
1,706 |
2,336 |
7,598 |
|
Public Sector Banks |
42,724 |
0.05 |
0.01 |
0.69 |
726 |
3,019 |
3,262 |
9,217 |
1,700 |
5,746 |
1,971 |
8,799 |
86 |
1,260 |
120 |
1,983 |
4,835 |
|
Nationalised Banks |
20,417 |
0.02 |
0.00 |
0.45 |
379 |
1,574 |
1,891 |
3,343 |
995 |
1,746 |
1,035 |
4,680 |
36 |
742 |
58 |
1,263 |
2,675 |
1. |
Allahabad Bank |
834 |
0.02 |
0.07 |
0.35 |
7 |
74 |
47 |
71 |
28 |
67 |
38 |
230 |
1 |
49 |
- |
113 |
109 |
2. |
Andhra Bank |
842 |
0.02 |
0.03 |
0.53 |
14 |
33 |
104 |
160 |
20 |
89 |
56 |
173 |
- |
53 |
- |
8 |
132 |
3. |
Bank of Baroda |
2,034 |
0.03 |
0.05 |
0.61 |
52 |
176 |
133 |
343 |
123 |
136 |
90 |
489 |
7 |
75 |
11 |
180 |
219 |
4. |
Bank of India |
1,532 |
0.02 |
0.04 |
0.47 |
21 |
137 |
76 |
304 |
49 |
151 |
63 |
425 |
2 |
48 |
3 |
72 |
181 |
5. |
Bank of Maharashtra |
369 |
0.02 |
0.02 |
0.25 |
3 |
36 |
23 |
34 |
24 |
34 |
16 |
119 |
1 |
21 |
2 |
8 |
48 |
6. |
Canara Bank |
2,047 |
0.03 |
0.06 |
0.63 |
45 |
177 |
235 |
393 |
80 |
192 |
128 |
324 |
3 |
89 |
9 |
83 |
289 |
7. |
Central Bank of India |
1,495 |
0.03 |
0.04 |
0.40 |
23 |
135 |
103 |
130 |
30 |
195 |
65 |
450 |
- |
54 |
1 |
101 |
208 |
8. |
Corporation Bank |
459 |
0.02 |
0.03 |
0.37 |
8 |
34 |
38 |
122 |
31 |
10 |
17 |
120 |
- |
15 |
- |
12 |
52 |
9. |
Dena Bank |
593 |
0.03 |
0.03 |
0.50 |
5 |
27 |
14 |
45 |
67 |
92 |
10 |
228 |
- |
34 |
2 |
22 |
47 |
10. |
Indian Bank |
719 |
0.02 |
0.02 |
0.39 |
14 |
46 |
224 |
95 |
37 |
49 |
75 |
66 |
4 |
14 |
3 |
9 |
83 |
11. |
Indian Overseas Bank |
754 |
0.02 |
0.04 |
0.35 |
18 |
46 |
166 |
127 |
35 |
49 |
70 |
113 |
4 |
16 |
4 |
25 |
81 |
12. |
Oriental Bank of Commerce |
686 |
0.03 |
0.05 |
0.42 |
5 |
64 |
44 |
136 |
43 |
16 |
30 |
160 |
- |
16 |
3 |
49 |
120 |
13. |
Punjab and Sind Bank |
278 |
0.02 |
0.31 |
0.30 |
5 |
16 |
46 |
16 |
11 |
34 |
4 |
58 |
- |
13 |
3 |
23 |
49 |
14. |
Punjab National Bank |
2,946 |
0.02 |
0.05 |
0.61 |
42 |
247 |
175 |
676 |
98 |
376 |
128 |
482 |
8 |
52 |
4 |
271 |
387 |
15. |
Syndicate Bank |
969 |
0.02 |
0.04 |
0.39 |
14 |
55 |
98 |
197 |
59 |
69 |
35 |
200 |
- |
34 |
7 |
84 |
117 |
16. |
UCO Bank |
922 |
0.03 |
0.06 |
0.42 |
16 |
73 |
63 |
82 |
78 |
77 |
46 |
304 |
- |
31 |
3 |
36 |
113 |
17. |
Union Bank of India |
1,491 |
0.03 |
0.03 |
0.49 |
40 |
92 |
197 |
220 |
82 |
72 |
86 |
285 |
4 |
66 |
1 |
117 |
229 |
18. |
United Bank of India |
466 |
0.02 |
0.03 |
0.30 |
6 |
38 |
21 |
41 |
19 |
27 |
21 |
193 |
- |
24 |
1 |
15 |
60 |
19. |
Vijaya Bank |
295 |
0.02 |
0.03 |
0.25 |
6 |
24 |
31 |
39 |
8 |
8 |
17 |
71 |
- |
22 |
1 |
12 |
56 |
20. |
IDBI Bank Limited |
686 |
0.08 |
0.02 |
0.85 |
35 |
44 |
53 |
112 |
73 |
3 |
40 |
190 |
2 |
16 |
- |
23 |
95 |
|
State Bank Group |
22,307 |
0.03 |
0.06 |
1.25 |
347 |
1,445 |
1,371 |
5,874 |
705 |
4,000 |
936 |
4,119 |
50 |
518 |
62 |
720 |
2,160 |
21. |
State Bank of India |
19,435 |
0.05 |
0.07 |
1.46 |
297 |
1,231 |
1,034 |
5,268 |
543 |
3,683 |
797 |
3,485 |
39 |
456 |
52 |
652 |
1,898 |
22. |
State Bank of Bikaner and Jaipur |
1,005 |
0.05 |
0.05 |
1.11 |
17 |
107 |
85 |
173 |
78 |
92 |
86 |
249 |
6 |
10 |
3 |
12 |
87 |
23. |
State Bank of Hyderabad |
628 |
0.02 |
0.04 |
0.52 |
14 |
36 |
48 |
205 |
36 |
98 |
19 |
94 |
1 |
19 |
2 |
5 |
51 |
25. |
State Bank of Mysore |
305 |
0.03 |
0.03 |
0.44 |
4 |
25 |
13 |
63 |
8 |
56 |
5 |
81 |
- |
6 |
- |
18 |
26 |
26. |
State Bank of Patiala |
548 |
0.04 |
0.05 |
0.54 |
10 |
37 |
74 |
142 |
27 |
65 |
17 |
49 |
4 |
5 |
5 |
30 |
83 |
27. |
State Bank of Travancore |
386 |
0.03 |
0.00 |
0.48 |
5 |
9 |
117 |
23 |
13 |
6 |
12 |
161 |
- |
22 |
- |
3 |
15 |
Appendix Table IV.10: Statement of Complaints Received at Banking Ombudsman Office (Continued) |
||||||||||||||||||
(For the period 2010-11) |
||||||||||||||||||
Sr. |
Name of the bank |
Total No. of |
Num |
Num |
Num ber of comp laints |
Category-wise break up of complaints |
||||||||||||
Dep osit |
Remitt ances |
Loans/ Adva |
ATM/ Credit/ |
Char ges |
Pen sion |
Fail |
Non Obser vance of Fair |
No tes |
BC SBI |
Rec overy |
Out of |
Oth ers |
||||||
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
14 |
15 |
16 |
17 |
18 |
19 |
|
Private Sector Banks |
17,122 |
0.08 |
0.07 |
1.47 |
641 |
816 |
832 |
4,458 |
1,836 |
43 |
747 |
3,378 |
25 |
812 |
928 |
283 |
2,323 |
|
Old Private Sector Banks |
1,179 |
0.02 |
0.01 |
0.25 |
50 |
65 |
185 |
149 |
120 |
1 |
94 |
254 |
1 |
51 |
12 |
30 |
167 |
1. |
Catholic Syrian Bank Ltd. |
43 |
0.0 |
0.0 |
0.1 |
2 |
2 |
9 |
2 |
11 |
- |
2 |
7 |
- |
5 |
- |
- |
3 |
2. |
City Union Bank Ltd. |
41 |
0.0 |
0.0 |
0.2 |
2 |
3 |
11 |
8 |
1 |
- |
9 |
4 |
- |
1 |
- |
- |
2 |
3. |
Dhanalakshmi Bank Ltd. |
100 |
0.0 |
0.0 |
0.4 |
4 |
1 |
17 |
11 |
18 |
- |
3 |
29 |
- |
1 |
2 |
1 |
13 |
4. |
Federal Bank Ltd. |
190 |
0.0 |
0.0 |
0.3 |
10 |
9 |
22 |
22 |
24 |
- |
16 |
47 |
- |
6 |
2 |
3 |
29 |
5. |
ING Vysya Bank Ltd. |
324 |
0.1 |
0.0 |
0.6 |
20 |
20 |
27 |
46 |
32 |
- |
21 |
75 |
- |
18 |
3 |
11 |
51 |
6. |
Jammu and Kashmir Bank Ltd. |
47 |
0.0 |
0.0 |
0.1 |
3 |
3 |
3 |
9 |
1 |
- |
0 |
8 |
- |
1 |
1 |
5 |
13 |
7. |
Karnataka Bank Ltd. |
74 |
0.0 |
0.0 |
0.2 |
1 |
8 |
9 |
17 |
7 |
1 |
3 |
14 |
- |
3 |
- |
2 |
9 |
8. |
Karur Vysya Bank Ltd. |
109 |
0.0 |
0.0 |
0.3 |
2 |
8 |
25 |
12 |
11 |
- |
15 |
16 |
- |
6 |
1 |
2 |
11 |
9. |
Laxmi Vilas Bank Ltd. |
55 |
0.0 |
0.0 |
0.2 |
3 |
1 |
19 |
4 |
1 |
- |
9 |
5 |
1 |
2 |
- |
- |
10 |
10. |
Nainital Bank Ltd. |
22 |
0.0 |
0.0 |
0.2 |
1 |
2 |
- |
2 |
1 |
- |
- |
5 |
- |
1 |
- |
5 |
5 |
11. |
Ratnakar Bank Ltd. |
9 |
0.0 |
0.1 |
0.1 |
1 |
- |
2 |
1 |
1 |
- |
- |
3 |
- |
- |
- |
- |
1 |
12. |
SBI Commercial and International Bank Ltd. |
2 |
0.1 |
0.0 |
1.0 |
- |
- |
- |
- |
- |
- |
- |
1 |
- |
- |
- |
- |
1 |
13. |
South Indian Bank Ltd. |
102 |
0.0 |
0.0 |
0.2 |
- |
7 |
27 |
9 |
6 |
- |
8 |
26 |
- |
6 |
1 |
1 |
11 |
14. |
Tamilnad Mercantile Bank Ltd. |
61 |
0.0 |
0.0 |
0.3 |
1 |
1 |
14 |
6 |
6 |
- |
8 |
14 |
- |
1 |
2 |
- |
8 |
|
New Private Sector Banks |
15,943 |
0.12 |
0.08 |
2.35 |
591 |
751 |
647 |
4,309 |
1,716 |
42 |
653 |
3,124 |
24 |
761 |
916 |
253 |
2,156 |
15. |
Axis Bank Ltd. |
2,215 |
0.1 |
0.1 |
1.6 |
68 |
155 |
99 |
624 |
346 |
8 |
90 |
392 |
4 |
67 |
79 |
56 |
227 |
16. |
Development Credit Bank Ltd. |
94 |
0.1 |
0.0 |
1.2 |
4 |
8 |
5 |
5 |
12 |
- |
5 |
40 |
- |
2 |
1 |
- |
12 |
17. |
HDFC Bank Ltd. |
5,590 |
0.1 |
0.1 |
2.9 |
223 |
208 |
245 |
1,543 |
680 |
12 |
256 |
1,195 |
12 |
297 |
280 |
86 |
553 |
18. |
ICICI Bank Ltd. |
6,895 |
0.1 |
0.1 |
2.7 |
220 |
323 |
258 |
1,967 |
510 |
19 |
242 |
1,205 |
5 |
358 |
471 |
94 |
1,223 |
19. |
Indus Ind Bank Ltd. |
373 |
0.1 |
0.1 |
1.2 |
25 |
21 |
17 |
42 |
56 |
1 |
20 |
112 |
- |
12 |
7 |
7 |
53 |
20. |
Kotak Mahindra Bank Ltd. |
728 |
0.3 |
0.1 |
2.3 |
47 |
35 |
23 |
110 |
107 |
1 |
37 |
173 |
3 |
24 |
78 |
9 |
81 |
21. |
Yes Bank Ltd. |
48 |
0.1 |
0.1 |
0.2 |
4 |
1 |
- |
18 |
5 |
1 |
3 |
7 |
- |
1 |
- |
1 |
7 |
Appendix Table IV.10: Statement of Complaints Received at Banking Ombudsman Office (Concluded) |
||||||||||||||||||
(For the period 2010-11) |
||||||||||||||||||
Sr. |
Name of the bank |
Total No. of |
Num |
Num |
Num ber |
Category-wise break up of complaints |
||||||||||||
Dep osit |
Remi ttances |
Loans |
ATM/ Credit/ |
Char ges |
Pen sion |
Fail |
Non Obse rvance of Fair Prac tices Code |
No tes |
BC SBI |
Rec overy Age nts |
Out of |
Oth ers |
||||||
1 |
2 |
3 |
4 |
5 |
|
7 |
8 |
9 |
10 |
11 |
12 |
13 |
14 |
15 |
16 |
17 |
18 |
19 |
|
Foreign Banks |
7,081 |
0.27 |
0.35 |
22.34 |
293 |
175 |
199 |
3,196 |
482 |
21 |
161 |
1,163 |
19 |
204 |
658 |
70 |
440 |
1. |
AB Bank Ltd. |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
2. |
Abu Dhabi Commercial Bank Ltd. |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
3. |
American Express Banking Corp. |
67 |
0.65 |
0.07 |
67.00 |
- |
5 |
3 |
38 |
- |
- |
- |
8 |
- |
- |
10 |
- |
3 |
4. |
Antwerp Diamond Bank NV |
- |
- |
- |
- |
|
|
|
|
|
|
|
|
|
|
|
|
|
5. |
BNP Paribas |
1 |
- |
- |
0.11 |
- |
- |
1 |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
6. |
Bank International Indonesia |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
7. |
Bank of America National Association |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
8. |
Bank of Bahrain & Kuwait B.S.C. |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
9. |
Bank of Ceylon |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
10. |
Bank of Nova Scotia |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
11. |
Barclays Bank PLC |
629 |
0.40 |
0.89 |
69.89 |
16 |
16 |
20 |
299 |
38 |
3 |
10 |
73 |
- |
16 |
107 |
3 |
28 |
12. |
Chinatrust Commercial Bank |
1 |
0.11 |
- |
1.00 |
- |
- |
- |
- |
- |
- |
- |
1 |
- |
- |
- |
- |
- |
13. |
Citibank N.A. |
967 |
0.13 |
0.09 |
22.49 |
35 |
|
31 |
367 |
36 |
- |
22 |
196 |
1 |
42 |
158 |
15 |
64 |
14. |
Commomwealth Bank of Australia |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
15. |
Credit Agricole Corporate and Investment |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
16. |
Credit Suisse AG |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
17. |
DBS Bank Ltd. |
36 |
0.91 |
- |
3.00 |
- |
34 |
- |
- |
- |
- |
- |
2 |
- |
- |
- |
- |
- |
18. |
Deutsche Bank (Asia) |
208 |
0.36 |
0.80 |
13.87 |
9 |
3 |
11 |
82 |
12 |
- |
2 |
41 |
- |
13 |
17 |
3 |
15 |
19. |
First Rand Bank |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
20. |
HSBC Ltd. |
1,865 |
0.27 |
0.65 |
37.30 |
77 |
34 |
44 |
941 |
126 |
4 |
38 |
292 |
8 |
39 |
161 |
4 |
97 |
21. |
JPMorgan Chase Bank National Association |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
22. |
JSC VTB Bank |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
23. |
Krung Thai Bank Public Co. Ltd. |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
24. |
Mashreqbank PSC |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
25. |
Mizuho Corporate Bank Ltd. |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
26. |
Oman International Bank S.A.O.G. |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
27. |
Sber Bank |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
28. |
Shinhan Bank |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
29. |
Societe Generale |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
30. |
Sonali Bank |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
31. |
Standard Chartered Bank |
2,144 |
0.34 |
0.47 |
22.8 |
117 |
65 |
69 |
869 |
183 |
6 |
68 |
389 |
8 |
71 |
98 |
31 |
170 |
32. |
State Bank of Mauritius Ltd. |
1 |
0.07 |
- |
0.3 |
- |
- |
- |
- |
- |
- |
- |
1 |
- |
- |
- |
- |
- |
33. |
The Bank of Tokyo-Mitsubishi UFJ,Ltd. |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
34. |
The Royal Bank of Scotland N V |
1,162 |
0.45 |
1.03 |
37.5 |
39 |
18 |
20 |
600 |
87 |
8 |
21 |
160 |
2 |
23 |
107 |
14 |
63 |
35. |
UBS AG |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
36. |
United Overseas Bank Ltd. |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
- |
* The number of accounts as on March 31, 2009. |