Appendix Table IV.8 Statement of Complaints Received at Banking Ombudsman Office - ਆਰਬੀਆਈ - Reserve Bank of India
Appendix Table IV.8 Statement of Complaints Received at Banking Ombudsman Office
(For the period 2012-13) |
|||||||||
Sr. No. |
Name of the bank |
Number of Complaints in Major Categories |
Total No. of Compl aints |
||||||
Deposit Account |
Loans/ Advances (General & Housing) |
ATM/ Credit/ Debit Cards |
Pens ion |
Failure on Commitments and Non Adherence to BCSBI Codes |
Non- Observance of Fair Practices Code |
Non- Adherence to Instructions on DSA and Recovery Agents |
|||
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
|
Scheduled Commercial Banks |
3,716 |
5,486 |
17,612 |
5,646 |
6,522 |
10,256 |
335 |
65,255 |
|
Public Sector Banks |
2,628 |
4,152 |
10,067 |
5,614 |
4,888 |
6,813 |
97 |
44,742 |
|
Nationalised Banks |
1,366 |
2,292 |
3,961 |
2,018 |
2,661 |
3,675 |
41 |
21,609 |
1. |
Allahabad Bank |
55 |
118 |
105 |
103 |
136 |
151 |
3 |
908 |
2. |
Andhra Bank |
42 |
42 |
113 |
56 |
31 |
45 |
- |
556 |
3. |
Bank of Baroda |
87 |
206 |
291 |
150 |
368 |
479 |
1 |
2,117 |
4. |
Bank of India |
82 |
134 |
298 |
159 |
203 |
304 |
1 |
1,649 |
5. |
Bank of Maharashtra |
15 |
34 |
49 |
26 |
37 |
100 |
4 |
384 |
6. |
Canara Bank |
155 |
214 |
351 |
182 |
206 |
247 |
3 |
1,769 |
7. |
Central Bank of India |
84 |
155 |
185 |
231 |
198 |
270 |
3 |
1,514 |
8. |
Corporation Bank |
46 |
67 |
148 |
5 |
56 |
80 |
- |
568 |
9. |
Dena Bank |
54 |
53 |
29 |
42 |
45 |
152 |
2 |
539 |
10. |
Indian Bank |
50 |
216 |
112 |
73 |
133 |
116 |
4 |
907 |
11. |
Indian Overseas Bank |
80 |
185 |
233 |
101 |
162 |
125 |
3 |
1,156 |
12. |
Oriental Bank of Commerce |
40 |
52 |
157 |
11 |
71 |
83 |
3 |
613 |
13. |
Punjab and Sind Bank |
24 |
23 |
25 |
29 |
23 |
73 |
1 |
294 |
14. |
Punjab National Bank |
165 |
262 |
901 |
418 |
390 |
465 |
3 |
3,325 |
15. |
Syndicate Bank |
76 |
75 |
171 |
92 |
79 |
140 |
1 |
926 |
16. |
UCO Bank |
101 |
101 |
124 |
175 |
116 |
179 |
3 |
1,085 |
17. |
Union Bank of India |
83 |
137 |
341 |
98 |
224 |
311 |
2 |
1,610 |
18. |
United Bank of India |
40 |
88 |
104 |
48 |
47 |
111 |
1 |
555 |
19. |
Vijaya Bank |
24 |
43 |
68 |
18 |
32 |
54 |
2 |
318 |
20. |
IDBI Bank Limited |
63 |
87 |
156 |
1 |
104 |
190 |
1 |
816 |
|
State Bank Group |
1,262 |
1,860 |
6,106 |
3,596 |
2,227 |
3,138 |
56 |
23,133 |
21. |
State Bank of India |
1,066 |
1,447 |
5,461 |
3,261 |
1,934 |
2,720 |
51 |
20,030 |
22. |
State Bank of Bikaner and Jaipur |
74 |
191 |
165 |
146 |
169 |
133 |
- |
1,171 |
23. |
State Bank of Hyderabad |
29 |
63 |
185 |
53 |
35 |
78 |
1 |
643 |
24. |
State Bank of Mysore |
19 |
23 |
60 |
41 |
10 |
48 |
1 |
266 |
25. |
State Bank of Patiala |
40 |
52 |
152 |
56 |
23 |
69 |
2 |
498 |
26. |
State Bank of Travancore |
34 |
84 |
83 |
39 |
56 |
90 |
1 |
525 |
Appendix Table IV.8 : Statement of Complaints Received at Banking Ombudsman Office (Continued) |
|||||||||
(For the period 2012-13) |
|||||||||
Sr. No. |
Name of the bank |
Number of Complaints in Major Categories |
Total No. of Compl aints |
||||||
Deposit Account |
Loans/ Advances (General & Housing) |
ATM/ Credit/ Debit Cards |
Pens ion |
Failure on Commitments and Non Adherence to BCSBI Codes |
Non- Observance of Fair Practices Code |
Non- Adherence to Instructions on DSA and Recovery Agents |
|||
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
|
Private Sector Banks |
929 |
1,167 |
4,756 |
30 |
1,358 |
2,827 |
193 |
15,653 |
|
Old Private Sector Banks |
133 |
238 |
196 |
13 |
158 |
308 |
5 |
1,590 |
1. |
Catholic Syrian Bank Ltd. |
3 |
21 |
1 |
1 |
1 |
17 |
- |
66 |
2. |
City Union Bank Ltd. |
6 |
26 |
10 |
- |
9 |
8 |
- |
85 |
3. |
Dhanlaxmi Bank Ltd. |
8 |
14 |
5 |
- |
12 |
13 |
- |
80 |
4. |
Federal Bank Ltd. |
13 |
33 |
36 |
- |
14 |
80 |
- |
261 |
5. |
ING Vysya Bank Ltd. |
34 |
38 |
34 |
9 |
31 |
89 |
2 |
383 |
6. |
Jammu and Kashmir Bank Ltd. |
6 |
6 |
25 |
2 |
7 |
14 |
- |
102 |
7. |
Karnataka Bank Ltd. |
7 |
7 |
25 |
- |
7 |
13 |
2 |
82 |
8. |
Karur Vysya Bank Ltd. |
19 |
19 |
23 |
- |
27 |
23 |
- |
169 |
9. |
Laxmi Vilas Bank Ltd. |
9 |
24 |
12 |
1 |
9 |
12 |
- |
91 |
10. |
Nainital Bank Ltd. |
1 |
3 |
- |
- |
3 |
5 |
- |
23 |
11. |
Ratnakar Bank Ltd. |
2 |
- |
- |
- |
1 |
6 |
- |
16 |
12. |
South Indian Bank Ltd. |
14 |
28 |
20 |
- |
17 |
21 |
- |
137 |
13. |
Tamilnad Mercantile Bank Ltd. |
11 |
19 |
5 |
- |
20 |
7 |
1 |
95 |
|
New Private Sector Banks |
796 |
929 |
4,560 |
17 |
1,200 |
2,519 |
188 |
14,063 |
14. |
Axis Bank Ltd. |
146 |
149 |
783 |
1 |
237 |
533 |
12 |
2,828 |
15. |
Development Credit Bank Ltd. |
7 |
7 |
4 |
- |
6 |
19 |
- |
66 |
16. |
HDFC Bank Ltd. |
268 |
286 |
1,842 |
6 |
433 |
979 |
82 |
5,143 |
17. |
ICICI Bank Ltd. |
256 |
419 |
1,603 |
9 |
381 |
709 |
77 |
4,571 |
18. |
IndusInd Bank Ltd. |
39 |
23 |
112 |
- |
43 |
100 |
4 |
507 |
19. |
Kotak Mahindra Bank Ltd. |
65 |
41 |
192 |
1 |
80 |
145 |
13 |
800 |
20. |
Yes Bank Ltd. |
15 |
4 |
24 |
- |
20 |
34 |
- |
148 |
Appendix Table IV.8 : Statement of Complaints Received at Banking Ombudsman Office (Concluded) |
|||||||||
(For the period 2012-13) |
|||||||||
Sr. No. |
Name of the bank |
Number of Complaints in Major Categories |
Total No. of Compl aints |
||||||
Deposit Acco unt |
Loans/ Advances (General & Housing) |
ATM/ Credit/ Debit Cards |
Pens ion |
Failure on Commitments and Non Adherence to BCSBI Codes |
Non- Observance of Fair Practices Code |
Non- Adherence to Instructions on DSA and Recovery Agents |
|||
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
|
Foreign Banks |
159 |
167 |
2,789 |
2 |
276 |
616 |
45 |
4,860 |
1. |
AB Bank Ltd. |
- |
- |
- |
- |
- |
- |
- |
- |
2. |
Abu Dhabi Commercial Bank Ltd. |
1 |
- |
- |
- |
- |
- |
- |
2 |
3. |
American Express Banking Corp. |
2 |
- |
59 |
- |
5 |
4 |
- |
79 |
4. |
Antwerp Diamond Bank NV |
- |
- |
- |
- |
- |
- |
- |
- |
5. |
Australia and New Zealand Banking Group Ltd. |
- |
- |
- |
- |
- |
- |
- |
- |
6. |
BNP Paribas |
1 |
- |
- |
- |
- |
1 |
- |
4 |
7. |
Bank International Indonesia |
- |
- |
- |
- |
- |
- |
- |
- |
8. |
Bank of America National Association |
- |
- |
- |
- |
1 |
- |
- |
3 |
9. |
Bank of Bahrain & Kuwait B.S.C. |
- |
- |
- |
- |
- |
- |
- |
1 |
10. |
Bank of Ceylon |
- |
- |
- |
- |
- |
- |
- |
- |
11. |
Bank of Nova Scotia |
- |
- |
- |
- |
- |
- |
- |
- |
12. |
Barclays Bank PLC |
4 |
15 |
92 |
- |
6 |
22 |
7 |
163 |
13. |
Chinatrust Commercial Bank |
- |
- |
- |
- |
- |
- |
- |
2 |
14. |
Citibank N.A. |
35 |
28 |
386 |
1 |
41 |
136 |
2 |
778 |
15. |
Commomwealth Bank of Australia |
- |
- |
- |
- |
- |
- |
- |
- |
16. |
Credit Agricole Corporate and Investment |
- |
- |
- |
- |
- |
- |
- |
- |
17. |
Credit Suisse AG |
- |
- |
- |
- |
- |
- |
- |
- |
18. |
DBS Bank Ltd. |
- |
- |
- |
- |
- |
1 |
- |
1 |
19. |
Deutsche Bank (Asia) |
5 |
5 |
10 |
- |
2 |
13 |
1 |
62 |
20. |
First Rand Bank |
- |
- |
- |
- |
- |
- |
- |
- |
21. |
HSBC Ltd. |
24 |
28 |
298 |
1 |
19 |
76 |
7 |
559 |
22. |
Industrial and Commercial Bank of China |
- |
- |
- |
- |
- |
- |
- |
- |
23. |
JPMorgan Chase Bank National Association |
- |
- |
1 |
- |
- |
- |
- |
1 |
24. |
JSC VTB Bank |
- |
- |
- |
- |
- |
- |
- |
- |
25. |
Krung Thai Bank Public Co. Ltd. |
- |
- |
- |
- |
- |
- |
- |
- |
26. |
Mashreqbank PSC |
- |
- |
- |
- |
- |
- |
- |
- |
27. |
Mizuho Corporate Bank Ltd. |
- |
- |
- |
- |
- |
- |
- |
- |
28. |
National Australia Bank |
- |
- |
- |
- |
- |
- |
- |
- |
29. |
Oman International Bank S.A.O.G. |
- |
- |
- |
- |
- |
- |
- |
- |
30. |
Rabobank International |
- |
- |
- |
- |
- |
- |
- |
- |
31. |
Sber Bank |
- |
- |
- |
- |
- |
- |
- |
- |
32. |
Shinhan Bank |
- |
- |
- |
- |
- |
- |
- |
- |
33. |
Societe Generale |
- |
- |
- |
- |
- |
- |
- |
- |
34. |
Sonali Bank |
- |
- |
- |
- |
- |
- |
- |
- |
35. |
Standard Chartered Bank |
78 |
81 |
1,805 |
- |
192 |
326 |
22 |
2,944 |
36. |
State Bank of Mauritius Ltd. |
- |
- |
- |
- |
- |
- |
- |
1 |
37. |
Sumitomo Mitsui Banking Corporation |
- |
- |
- |
- |
- |
- |
- |
- |
38. |
The Bank of Tokyo-Mitsubishi UFJ Ltd. |
- |
- |
- |
- |
- |
- |
- |
- |
39. |
The Royal Bank of Scotland N V |
9 |
10 |
138 |
- |
10 |
37 |
6 |
260 |
40. |
UBS AG |
- |
- |
- |
- |
- |
- |
- |
- |
41. |
United Overseas Bank Ltd. |
- |
- |
- |
- |
- |
- |
- |
- |
42. |
WestPac Banking Corporation |
- |
- |
- |
- |
- |
- |
- |
- |
43. |
Woori Bank |
- |
- |
- |
- |
- |
- |
- |
- |
– : Nil/Negligible. |