The Reserve Bank – Integrated Ombudsman Scheme (RB-IOS), 2021 launched on November 12, 2021, provides customers of Regulated Entities (REs) a speedy, cost-effective and expeditious alternate grievance redress mechanism. Based on the operational experience, stakeholder feedback, and global best practices, the Reserve Bank has undertaken a comprehensive review of the Scheme.

The Reserve Bank has released the draft Reserve Bank - Ombudsman Scheme, 2025 (Scheme).

The comments on the draft Scheme are invited from public/stakeholders till October 28, 2025.

Additional comments or any attachments may also be submitted by email at cgmcepd@rbi.org.in.