Reserve Bank - Integrated Ombudsman Scheme, 2021 - ربی - Reserve Bank of India
Reserve Bank - Integrated Ombudsman Scheme, 2021
DEPUTY GOVERNOR Reserve Bank of India
Reserve Bank - Integrated Ombudsman Scheme, 2021 NOTIFICATION Ref. CEPD. PRD. No.S873/13.01.001/2021-22 November 12, 2021 In exercise of the powers conferred by Section 35A of the Banking Regulation Act, 1949 (10 of 1949), Section 45L of the Reserve Bank of India Act, 1934 (2 of 1934) and Section 18 of the Payment and Settlement Systems Act, 2007 (51 of 2007), and in supersession of its Notifications Ref. (i) CEPD. PRS. No. 6317/13.01.01/2016-17 dated June 16, 2017; (ii) CEPD. PRS. No. 3590/13.01.004/2017-18 dated February 23, 2018; and (iii) CEPD. PRS. No. 3370/13.01.010/2018-19 dated January 31, 2019, the Reserve Bank of India, being satisfied that it is in public interest to do so, and to make the alternate dispute redress mechanism simpler and more responsive to the customers of entities regulated by it, hereby integrates the three Ombudsman schemes – (i) the Banking Ombudsman Scheme, 2006, as amended up to July 01, 2017; (ii) the Ombudsman Scheme for Non-Banking Financial Companies, 2018; and (iii) the Ombudsman Scheme for Digital Transactions, 2019 into the Reserve Bank - Integrated Ombudsman Scheme, 2021 (the Scheme). 2. The Scheme covers the following regulated entities:
3. The regulated entities shall comply with the Scheme from the date of its implementation. 4. The format for filing a complaint under the Scheme is annexed. 5. The Scheme shall come into force from November 12, 2021. (M. K. Jain) |