Processing of Applications Received Under the Citizen’s Charter – Status as on December 31, 2025

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شائع کیا گیا پر جنوری 01, 2026

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پی ڈی ایف (200694)

Processing of Applications Received Under the Citizen’s Charter – Status as on December 31, 2025

A) Analysis of the performance under the Citizen’s Charter during the month of December 2025 has been carried out, and the summary thereof is given below –

Description		No. of Applications
A	Applications pending at the beginning of the month	3,217
B	Applications received during the month	24,544
C	Referred back to applicants for additional information	388
	Total (A+B-C)	27,373
D	Applications processed during the month – Within timeline – Beyond timeline	23,981 23,938 (99.8%) 43 (0.2%)
E	Applications pending at the end of the month – Within timeline – Beyond timeline	3,392 3,374 (99.5%) 18* (0.5%)
* Awaiting inputs from external agencies (15), under process (3)

Function-wise Status of Applications Received / Processed / Pending
Function	No. of Applications
	Total	Processed		Pending
	Total	Within timeline	Beyond timeline	Within timeline	Beyond timeline
Banker to Banks and Governments	10,494	10,494	-	-	-
Currency Management	12,063	10,689	2	1,371	1
Debt Management	1,195	1,018	-	177	-
Financial Markets	7	6	-	1	-
FinTech	1	-	-	1	-
Foreign Exchange Management	2,178	1,179	20	964	15
Payment and Settlement Systems	67	17	5	45	-
Regulation and Supervision	1,368	535	16	815	2
Total	27,373	23,938	43	3,374	18

B) The Reserve Bank of India regularly reviews the services covered under its Citizen’s Charter and based on the recent review – (i) the requirement of approval for 11 services relating to UCBs has been done away with, (ii) 2 services have been merged, and (iii) 6 services have been made more granular by separation into 14 services. Accordingly, the number of services under the Charter stands at 200. The timeline for 17 services has been reduced.

(Brij Raj)
Chief General Manager

Press Release: 2025-2026/1828