Sr.

Name of the Bank

Total No. of

No. of

Complaints

Category-wise break up of complaints

No.

complaints

branches

per branch

Deposit

Remittance/

Loans /Advances

Credit

Activities

Harassment

General/

received

Accounts

collection

General

Housing

Cards

of Direct

in recovery

others

during the

related

facilities

Loan

related

Selling

of loan

period

Agents

1

2

3

4

5

6

7

8

9

10

11

12

13

Nationalised Banks

1.

Allahabad Bank

229

1,918

0.12

61

57

37

2

1

–

6

65

2.

Andhra Bank

104

1,101

0.09

16

12

25

4

1

–

3

43

3.

Bank of Baroda

491

2,683

0.18

84

52

86

9

8

1

44

207

4.

Bank of Maharashtra

147

1,276

0.12

19

17

29

10

–

–

20

52

5.

Bank of India

483

2,545

0.19

91

76

99

6

11

–

21

179

6.

Canara Bank

422

2,513

0.17

72

47

102

8

8

–

14

171

7.

Central Bank of India

557

3,127

0.18

120

61

106

13

4

–

28

225

8.

Corporation Bank

132

768

0.17

23

20

25

3

5

–

3

53

9.

Dena Bank

203

1,044

0.19

37

35

40

4

1

–

6

80

10.

Indian Bank

269

1,368

0.20

49

19

54

10

–

–

15

122

11.

Indian Overseas

Bank

275

1,509

0.18

50

29

52

5

–

–

9

130

12.

Oriental Bank of Commerce

302

1,138

0.27

49

34

77

3

1

–

13

125

13.

Punjab National Bank

820

3,987

0.21

161

89

156

10

11

–

46

347

14.

Punjab and Sind

Bank

212

758

0.28

40

15

40

3

–

–

6

108

15.

Syndicate Bank

260

1,800

0.14

66

42

59

5

–

–

2

86

16.

UCO Bank

216

1,727

0.13

42

26

44

1

–

–

8

95

17.

Union Bank of India

322

2,033

0.16

73

66

68

3

–

–

10

102

18.

United Bank of India

104

1,305

0.08

15

10

15

1

7

–

3

53

19.

Vijaya Bank

127

894

0.14

17

17

28

2

4

–

5

54

State Bank Group

20.

State Bank of India

2,494

9,012

0.28

536

393

458

32

172

1

130

772

21.

State Bank of Bikaner and Jaipur

171

811

0.21

43

10

41

3

1

–

6

67

22.

State Bank of Hyderabad

117

904

0.13

27

23

25

1

1

–

–

40

23.

State Bank of Indore

74

438

0.17

13

19

19

1

–

–

6

16

24.

State Bank of Mysore

95

623

0.15

20

26

26

2

1

–

2

18

25.

State Bank of Patiala

184

743

0.25

21

31

39

5

2

–

4

82

26.

State Bank of Saurashtra

119

418

0.28

28

16

19

–

–

1

3

52

27.

State Bank of Travancore

77

667

0.12

28

13

10

–

–

–

–

26

Sr.

Name of the Bank

Total No. of

No. of

Complaints

Category-wise break up of complaints

No.

complaints

branches

per branch

Deposit

Remittance/

Loans /Advances

Credit

Activities

Harassment

General/

received

Accounts

collection

General

Housing

Cards

of Direct

in recovery

others

during the

related

facilities

Loan

related

Selling

of loan

period

Agents

1

2

3

4

5

6

7

8

9

10

11

12

13

Old Private Sector Banks

1.

Bank of Rajasthan Ltd.

61

361

0.17

18

12

8

–

–

–

2

21

2.

Bharat Overseas Bank Ltd.

7

89

0.08

1

–

2

–

–

–

–

4

3.

Catholic Syrian Bank Ltd

18

300

0.06

3

1

5

–

–

–

–

9

4.

City Union Bank Ltd.

32

136

0.24

–

–

3

–

–

–

–

29

5.

Dhanlaxmi Bank Ltd.

10

169

0.06

1

–

4

–

–

–

–

5

6..

Federal Bank Ltd.

62

447

0.14

7

7

14

3

–

–

–

31

7.

Ganesh Bank of Kurundwad Ltd.

3

31

0.10

–

–

–

–

–

–

–

3

8.

ING Vysya Bank Ltd.

86

361

0.24

22

3

17

8

–

–

2

34

9.

Jammu and Kashmir Bank Ltd.

44

420

0.10

8

5

6

3

1

–

2

19

10.

Karnataka Bank Ltd.

43

377

0.11

8

6

10

–

–

–

–

19

11.

Karur Vysya Bank Ltd.

36

229

0.16

2

2

12

–

–

–

–

20

12.

Laxmi Vilas Bank Ltd.

16

224

0.07

–

2

2

–

–

–

–

12

13.

Lord Krishna Bank Ltd.

28

11

2.55

2

2

2

–

–

–

–

22

14.

Nainital Bank Ltd.

19

65

0.29

1

4

6

–

–

–

–

8

15.

Nedungadi Bank Ltd.

8

–

–

2

–

2

–

–

–

–

4

16.

Ratnakar Bank Ltd.

14

74

0.19

1

–

2

2

–

–

–

9

17.

Sangli Bank Ltd.

46

183

0.25

8

6

13

–

–

–

1

18

18.

South Indian Bank Ltd.

34

411

0.08

1

5

9

–

–

–

–

19

19.

Tamilnad Mercantile Bank Ltd.

74

172

0.43

18

11

25

1

–

–

1

18

20.

United Western Bank Ltd.

53

228

0.23

8

4

18

1

–

–

5

17

New Private Sector Banks

21.

Bank of Punjab Ltd.

35

114

0.31

6

1

5

1

–

–

–

22

22.

Centurian Bank Ltd.

49

63

0.78

8

7

10

–

–

–

2

22

23.

Development Credit Bank Ltd.

38

66

0.58

7

4

11

1

–

–

1

14

24.

Global Trust Bank Ltd.

27

–

–

2

4

17

–

–

–

–

4

25.

HDFC Bank Ltd.

527

404

1.30

107

62

79

9

80

–

31

159

26.

ICICI Bank Ltd.

1,202

449

2.68

211

97

175

39

203

34

60

383

27.

IDBI Bank Ltd.

164

115

1.43

28

19

22

9

29

1

2

54

28.

IndusInd Bank Ltd.

42

99

0.42

6

3

11

1

–

–

–

21

29.

Kotak Mahindra Bank Ltd.

24

47

0.51

1

1

2

–

–

–

–

20

30.

UTI Bank Ltd.

108

237

0.46

22

19

10

3

9

1

3

41

Sr.

Name of the Bank

Total No. of

No. of

Complaints

Category-wise break up of complaints

No.

complaints

branches

per branch

Deposit

Remittance/

Loans /Advances

Credit

Activities

Harassment

General/

received

Accounts

collection

General

Housing

Cards

of Direct

in recovery

others

during the

related

facilities

Loan

related

Selling

of loan

period

Agents

1

2

3

4

5

6

7

8

9

10

11

12

13

Foreign Banks in India

1.

American Express Bank Ltd.

61

8

7.63

5

3

11

–

12

2

4

24

2.

ABN

Amro Bank Ltd.

217

18

12.06

36

4

33

3

68

2

5

66

3.

Bank of America NA

11

4

2.75

1

–

1

–

1

–

–

8

4.

Bank Internasional Indonesia

4

1

4.00

–

–

–

–

–

–

–

4

5.

BNP Paribas

1

10

0.10

–

–

–

–

1

–

–

–

6.

Bank of Nova Scotia

2

5

0.40

–

2

–

–

–

–

–

–

7.

Citibank N. A.

546

34

16.06

36

39

69

9

294

12

25

62

8.

HSBC Ltd.

189

39

4.85

25

10

17

4

62

–

15

56

9.

Mitsubishi Bank Ltd.

1

1

1.00

–

–

–

–

–

–

–

1

10.

Standard Chartered Bank Ltd.

555

79

7.03

46

21

68

11

196

–

49

164

– : Nil/Negligible.