Category-wise break up complaints

Sr.

Name of the bank

Total No. of

Number of

Number of

Deposit

Remitt-

Credit

Loans/Advances

Charges

Pension

Failure

Direct

Notes

Others

No.

Complaints

Complaints

credit card

Account

ances

Cards

General

Housing

without

on

Selling

and

Received

other than credit card Complaints/1000 accounts *

Complaints/1000 credit card accounts @

Prior Notice

Commit- ments Made

Agents

Coins

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

Scheduled Commercial Banks

34,499

N.A.

N.A.

5,578

3,919

7,669

4,169

649

2,527

1,056

1,402

1,026

126

6,378

Public Sector Banks

21,660

N.A.

N.A.

3,664

2,918

3,265

2,842

366

1,434

1,039

1,006

628

104

4,394

Nationalised Banks

10,543

N.A.

N.A.

2,126

1,408

611

1,621

205

662

523

567

330

69

2,421

1.

Allahabad Bank

410

0.03

N.A.

65

107

17

75

3

16

15

28

15

2

67

2.

Andhra Bank

411

0.04

0.49

60

44

79

44

1

26

20

24

6

20

87

3.

Bank of Baroda

837

0.04

0.57

128

122

79

103

34

89

20

58

11

4

189

4.

Bank of India

698

0.04

0.36

166

77

40

82

10

30

47

42

20

5

179

5.

Bank of Maharashtra

202

0.03

0.34

45

22

13

20

–

6

7

11

4

2

72

6.

Canara Bank

929

0.05

0.86

179

152

74

167

9

43

46

43

34

2

180

7.

Central Bank of India

908

0.06

0.96

163

131

38

144

15

35

84

32

23

10

233

8.

Corporation Bank

223

0.04

6.77

55

29

20

35

3

12

5

13

1

1

49

9.

Dena Bank

251

0.05

0.46

44

20

3

45

5

18

17

19

11

2

67

10.

Indian Bank

391

0.04

2.90

48

21

38

145

5

13

21

16

10

4

70

11.

Indian Overseas Bank

392

0.05

2.10

65

25

31

114

4

9

16

20

20

1

87

12.

Oriental Bank of Commerce

411

0.07

N.A.

117

46

19

47

6

27

4

20

4

–

121

13.

Punjab National Bank

1,837

0.07

N.A.

366

295

61

159

52

185

141

92

76

6

404

14.

Punjab and Sind Bank

191

0.05

N.A.

55

21

1

21

3

7

7

10

9

–

57

15.

Syndicate Bank

451

0.04

0.61

86

60

29

96

6

19

19

25

18

1

92

16.

UCO Bank

432

0.05

N.A.

95

53

7

87

1

19

16

21

9

1

123

17.

Union Bank of India

671

0.06

0.82

159

67

18

128

15

44

16

59

13

1

151

18.

United Bank of India

180

0.03

N.A.

65

28

5

33

2

4

5

6

4

1

27

19.

Vijaya Bank

179

0.04

0.23

26

33

15

28

1

10

4

10

19

3

30

20.

IDBI Bank

539

0.60

N.A.

139

55

24

48

30

50

13

18

23

3

136

State Bank Group

11,117

N.A.

N.A.

1,538

1,510

2,654

1,221

161

772

516

439

298

35

1,973

21.

State Bank of India

8,579

0.11

0.73

1,143

1,170

2,476

840

127

431

384

329

232

31

1,416

22.

State Bank of Bikaner and Jaipur

986

0.20

N.A.

98

154

71

86

1

148

57

68

15

1

287

23.

State Bank of Hyderabad

262

0.05

N.A.

25

47

46

34

–

13

15

8

13

–

61

24.

State Bank of Indore

343

0.17

N.A.

63

42

11

29

4

90

9

9

1

1

84

25.

State Bank of Mysore

127

0.05

N.A.

19

15

10

22

1

2

8

9

32

–

9

26.

State Bank of Patiala

288

0.07

N.A.

81

25

21

17

13

40

7

7

3

–

74

27.

State Bank of Saurashtra

147

0.06

N.A.

22

17

12

25

4

31

8

4

–

1

23

28.

State Bank of Travancore

385

0.11

N.A.

87

40

7

168

11

17

28

5

2

1

19

Category-wise break up complaints

Sr.

Name of the bank

Total No. of

Number of

Number of

Deposit

Remitt-

Credit

Loans/Advances

Charges

Pension

Failure

Direct

Notes

Others

No.

Complaints

Complaints

credit card

Account

ances

Cards

General

Housing

without

on

Selling

and

Received

other than credit card Complaints/1000 accounts*

Complaints/1000 credit card accounts @

Prior Notice

Commit- ments Made

Agents

Coins

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

Private Sector Banks

9,036

N.A.

N.A.

1,591

813

2,217

1,046

233

915

14

314

357

20

1,516

Old Private Sector Banks

825

N.A.

N.A.

182

94

54

159

13

47

6

41

40

2

187

1.

Bank of Rajasthan Ltd.

175

0.11

0.59

15

35

9

15

4

24

–

14

5

1

53

2.

Bharat Overseas Bank Ltd.

13

0.05

N.A.

9

–

–

–

–

–

–

–

–

–

4

3.

Catholic Syrian Bank Ltd.

39

0.04

N.A.

15

4

1

15

1

–

–

–

1

–

2

4.

City Union Bank Ltd.

11

0.03

N.A.

5

1

1

1

–

–

–

–

1

–

2

5.

Dhanalakshmi Bank Ltd.

22

0.04

N.A.

2

2

1

12

–

–

–

–

1

–

4

6.

Federal Bank Ltd.

133

0.05

N.A.

29

15

1

43

6

3

2

6

3

–

25

7.

ING Vysya Bank Ltd.

162

0.15

N.A.

32

15

20

19

1

10

1

13

23

1

27

8.

Jammu and Kashmir Bank Ltd.

44

0.02

–

17

4

–

3

1

–

–

3

–

–

16

9.

Karnataka Bank Ltd.

28

0.02

N.A.

8

5

2

3

–

–

–

–

2

–

8

10.

Karur Vysya Bank Ltd.

42

0.03

N.A.

14

6

5

4

–

5

–

2

1

–

5

11.

Laxmi Vilas Bank Ltd.

18

0.02

N.A.

4

1

2

7

–

1

–

–

2

–

1

12.

Lord Krishna Bank Ltd.

22

0.11

N.A.

7

–

–

7

–

2

–

–

–

–

6

13.

Nainital Bank Ltd.

15

0.07

N.A.

1

1

–

1

–

–

3

1

1

–

7

14.

Ratnakar Bank Ltd.

3

0.01

N.A.

1

–

–

–

–

–

–

–

–

–

2

15.

Sangli Bank Ltd.

25

0.05

N.A.

8

1

–

–

–

–

–

1

–

–

15

16.

SBI Commercial and

International Bank Ltd.

2

0.35

N.A.

–

–

–

–

–

–

–

–

–

–

2

17.

South Indian Bank Ltd.

47

0.04

N.A.

9

4

7

21

–

2

–

1

–

–

3

18.

Tamilnad Mercantile Bank Ltd.

24

0.02

0.91

6

–

5

8

–

–

–

–

–

–

5

New Private Sector Banks

8,211

N.A.

N.A.

1,409

719

2,163

887

220

868

8

273

317

18

1,329

19.

Axis Bank

456

0.11

0.62

104

53

51

35

5

103

–

14

14

1

76

20.

Centurian Bank of Punjab Ltd.

435

0.41

N.A.

84

34

31

64

4

112

2

23

5

1

75

21.

Development Credit Bank Ltd.

47

0.15

N.A.

7

8

2

6

–

6

–

–

4

–

14

22.

HDFC Bank Ltd.

2,048

0.25

0.21

347

182

621

165

37

203

5

55

74

5

354

23.

ICICI Bank Ltd.

5,048

0.49

0.19

829

432

1,451

584

166

412

1

177

214

8

774

24.

Indus Ind Bank Ltd.

63

0.16

N.A.

18

2

2

11

1

7

–

2

4

2

14

25.

Kotak Mahindra Bank Ltd.

113

0.91

N.A.

19

8

5

22

7

25

–

2

2

1

22

26.

Yes Bank Ltd.

1

0.02

N.A.

1

–

–

–

–

–

–

–

–

–

–

Category-wise break up complaints

Sr.

Name of the bank

Total No. of

Number of

Number of

Deposit

Remitt-

Credit

Loans/Advances

Charges

Pension

Failure

Direct

Notes

Others

No.

Complaints

Complaints

credit card

Account

ances

Cards

General

Housing

without

on

Selling

and

Received

other than credit card Complaints/1000 accounts *

Complaints/1000 credit card accounts @

Prior Notice

Commit- ments Made

Agents

Coins

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

Foreign Banks

3,803

N.A.

N.A.

323

188

2,187

281

50

178

3

82

41

2

468

1.

ABN Amro Bank Ltd

842

0.72

0.56

64

41

520

43

12

35

1

17

7

–

102

2.

Abu Dhabi Commercial Bank Ltd.

–

–

N.A.

–

–

–

–

–

–

–

–

–

–

–

3.

American Express Bank Ltd.

83

1.20

0.15

3

5

56

4

–

1

–

–

1

–

13

4.

Antwerp Bank Ltd.

–

–

N.A.

–

–

–

–

–

–

–

–

–

–

–

5.

Arab Bangladesh Bank Ltd.

–

–

N.A.

–

–

–

–

–

–

–

–

–

–

–

6.

Bank of America NA

5

24.04

N.A.

1

1

–

–

–

1

–

–

–

–

2

7.

Bank of International Indonesia

–

–

N.A.

–

–

–

–

–

–

–

–

–

–

–

8.

Bank of Bahrain & Kuwait B.S.C.

–

–

N.A.

–

–

–

–

–

–

–

–

–

–

–

9.

Bank of Ceylon

–

–

N.A.

–

–

–

–

–

–

–

–

–

–

–

10.

Bank of Nova Scotia

–

–

N.A.

–

–

–

–

–

–

–

–

–

–

–

11.

Bank of Tokyo-Mitsubishi UFJ Ltd.

1

0.14

N.A.

1

–

–

–

–

–

–

–

–

–

–

12.

Barclays Bank PLC

–

–

N.A.

–

–

–

–

–

–

–

–

–

–

–

13.

BNP Paribas

3

0.79

N.A.

1

–

–

–

–

–

–

–

–

–

2

14.

Calyon Bank

–

–

N.A.

–

–

–

–

–

–

–

–

–

–

–

15.

Chinatrust Commercial Bank

–

–

N.A.

–

–

–

–

–

–

–

–

–

–

–

16.

Citibank N.A.

1,182

0.69

0.19

111

53

636

112

13

51

2

24

15

–

165

17.

Development Bank of Singapore Ltd.

–

–

N.A.

–

–

–

–

–

–

–

–

–

–

–

18.

Deutsche Bank AG

41

0.98

0.11

5

5

19

2

–

–

–

2

1

–

7

19.

HSBC Ltd.

676

0.44

0.20

61

35

427

28

8

28

–

11

7

1

70

20.

J P Morgan Chase Bank

–

–

N.A.

–

–

–

–

–

–

–

–

–

–

–

21.

Krung Thai Bank Public Co. Ltd.

–

–

N.A.

–

–

–

–

–

–

–

–

–

–

–

22.

Mashreqbank PSC

1

3.61

N.A.

–

–

–

–

–

–

–

–

–

–

1

23.

Mauritious Bank

–

–

N.A.

–

–

–

–

–

–

–

–

–

–

–

24.

Mizuhho Corporate Bank Ltd.

–

–

N.A.

–

–

–

–

–

–

–

–

–

–

–

25.

Oman International Bank S.A.O.G.

1

0.12

N.A.

–

–

–

–

–

–

–

–

–

–

1

26.

Shinhan Bank

–

–

N.A.

–

–

–

–

–

–

–

–

–

–

–

27.

Societe Generale

–

–

N.A.

–

–

–

–

–

–

–

–

–

–

–

28.

Sonali Bank

1

0.62

N.A.

–

1

–

–

–

–

–

–

–

–

–

29.

Standard Chartered Bank Ltd.

967

0.63

0.38

76

47

529

92

17

62

–

28

10

1

105

* The number of accounts as on March 31, 2006.
@ The number of credit card accounts as on March 31, 2007.
– : Nil/Negligible.
N.A.: Not Available.