|
|
|
|
|
Category-wise break up complaints |
Sr. |
Name of the bank |
Total No. of |
Number of |
Number of |
Deposit |
Remitt- |
Credit |
Loans/Advances |
Charges |
Pension |
Failure |
Direct |
Notes |
Others |
No. |
|
Complaints |
Complaints |
credit card |
Account |
ances |
Cards |
General |
Housing |
without |
|
on |
Selling |
and |
|
|
|
Received |
other than credit card Complaints/1000 accounts * |
Complaints/1000 credit card accounts @ |
|
|
|
|
|
Prior Notice |
|
Commit- ments Made |
Agents |
Coins |
|
|
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
14 |
15 |
|
Scheduled Commercial Banks |
34,499 |
N.A. |
N.A. |
5,578 |
3,919 |
7,669 |
4,169 |
649 |
2,527 |
1,056 |
1,402 |
1,026 |
126 |
6,378 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Public Sector Banks |
21,660 |
N.A. |
N.A. |
3,664 |
2,918 |
3,265 |
2,842 |
366 |
1,434 |
1,039 |
1,006 |
628 |
104 |
4,394 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Nationalised Banks |
10,543 |
N.A. |
N.A. |
2,126 |
1,408 |
611 |
1,621 |
205 |
662 |
523 |
567 |
330 |
69 |
2,421 |
1. |
Allahabad Bank |
410 |
0.03 |
N.A. |
65 |
107 |
17 |
75 |
3 |
16 |
15 |
28 |
15 |
2 |
67 |
2. |
Andhra Bank |
411 |
0.04 |
0.49 |
60 |
44 |
79 |
44 |
1 |
26 |
20 |
24 |
6 |
20 |
87 |
3. |
Bank of Baroda |
837 |
0.04 |
0.57 |
128 |
122 |
79 |
103 |
34 |
89 |
20 |
58 |
11 |
4 |
189 |
4. |
Bank of India |
698 |
0.04 |
0.36 |
166 |
77 |
40 |
82 |
10 |
30 |
47 |
42 |
20 |
5 |
179 |
5. |
Bank of Maharashtra |
202 |
0.03 |
0.34 |
45 |
22 |
13 |
20 |
– |
6 |
7 |
11 |
4 |
2 |
72 |
6. |
Canara Bank |
929 |
0.05 |
0.86 |
179 |
152 |
74 |
167 |
9 |
43 |
46 |
43 |
34 |
2 |
180 |
7. |
Central Bank of India |
908 |
0.06 |
0.96 |
163 |
131 |
38 |
144 |
15 |
35 |
84 |
32 |
23 |
10 |
233 |
8. |
Corporation Bank |
223 |
0.04 |
6.77 |
55 |
29 |
20 |
35 |
3 |
12 |
5 |
13 |
1 |
1 |
49 |
9. |
Dena Bank |
251 |
0.05 |
0.46 |
44 |
20 |
3 |
45 |
5 |
18 |
17 |
19 |
11 |
2 |
67 |
10. |
Indian Bank |
391 |
0.04 |
2.90 |
48 |
21 |
38 |
145 |
5 |
13 |
21 |
16 |
10 |
4 |
70 |
11. |
Indian Overseas Bank |
392 |
0.05 |
2.10 |
65 |
25 |
31 |
114 |
4 |
9 |
16 |
20 |
20 |
1 |
87 |
12. |
Oriental Bank of Commerce |
411 |
0.07 |
N.A. |
117 |
46 |
19 |
47 |
6 |
27 |
4 |
20 |
4 |
– |
121 |
13. |
Punjab National Bank |
1,837 |
0.07 |
N.A. |
366 |
295 |
61 |
159 |
52 |
185 |
141 |
92 |
76 |
6 |
404 |
14. |
Punjab and Sind Bank |
191 |
0.05 |
N.A. |
55 |
21 |
1 |
21 |
3 |
7 |
7 |
10 |
9 |
– |
57 |
15. |
Syndicate Bank |
451 |
0.04 |
0.61 |
86 |
60 |
29 |
96 |
6 |
19 |
19 |
25 |
18 |
1 |
92 |
16. |
UCO Bank |
432 |
0.05 |
N.A. |
95 |
53 |
7 |
87 |
1 |
19 |
16 |
21 |
9 |
1 |
123 |
17. |
Union Bank of India |
671 |
0.06 |
0.82 |
159 |
67 |
18 |
128 |
15 |
44 |
16 |
59 |
13 |
1 |
151 |
18. |
United Bank of India |
180 |
0.03 |
N.A. |
65 |
28 |
5 |
33 |
2 |
4 |
5 |
6 |
4 |
1 |
27 |
19. |
Vijaya Bank |
179 |
0.04 |
0.23 |
26 |
33 |
15 |
28 |
1 |
10 |
4 |
10 |
19 |
3 |
30 |
20. |
IDBI Bank |
539 |
0.60 |
N.A. |
139 |
55 |
24 |
48 |
30 |
50 |
13 |
18 |
23 |
3 |
136 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
State Bank Group |
11,117 |
N.A. |
N.A. |
1,538 |
1,510 |
2,654 |
1,221 |
161 |
772 |
516 |
439 |
298 |
35 |
1,973 |
21. |
State Bank of India |
8,579 |
0.11 |
0.73 |
1,143 |
1,170 |
2,476 |
840 |
127 |
431 |
384 |
329 |
232 |
31 |
1,416 |
22. |
State Bank of Bikaner and Jaipur |
986 |
0.20 |
N.A. |
98 |
154 |
71 |
86 |
1 |
148 |
57 |
68 |
15 |
1 |
287 |
23. |
State Bank of Hyderabad |
262 |
0.05 |
N.A. |
25 |
47 |
46 |
34 |
– |
13 |
15 |
8 |
13 |
– |
61 |
24. |
State Bank of Indore |
343 |
0.17 |
N.A. |
63 |
42 |
11 |
29 |
4 |
90 |
9 |
9 |
1 |
1 |
84 |
25. |
State Bank of Mysore |
127 |
0.05 |
N.A. |
19 |
15 |
10 |
22 |
1 |
2 |
8 |
9 |
32 |
– |
9 |
26. |
State Bank of Patiala |
288 |
0.07 |
N.A. |
81 |
25 |
21 |
17 |
13 |
40 |
7 |
7 |
3 |
– |
74 |
27. |
State Bank of Saurashtra |
147 |
0.06 |
N.A. |
22 |
17 |
12 |
25 |
4 |
31 |
8 |
4 |
– |
1 |
23 |
28. |
State Bank of Travancore |
385 |
0.11 |
N.A. |
87 |
40 |
7 |
168 |
11 |
17 |
28 |
5 |
2 |
1 |
19 |
|
|
|
|
|
Category-wise break up complaints |
Sr. |
Name of the bank |
Total No. of |
Number of |
Number of |
Deposit |
Remitt- |
Credit |
Loans/Advances |
Charges |
Pension |
Failure |
Direct |
Notes |
Others |
No. |
|
Complaints |
Complaints |
credit card |
Account |
ances |
Cards |
General |
Housing |
without |
|
on |
Selling |
and |
|
|
|
Received |
other than credit card Complaints/1000 accounts* |
Complaints/1000 credit card accounts @ |
|
|
|
|
|
Prior Notice |
|
Commit- ments Made |
Agents |
Coins |
|
|
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
14 |
15 |
|
Private Sector Banks |
9,036 |
N.A. |
N.A. |
1,591 |
813 |
2,217 |
1,046 |
233 |
915 |
14 |
314 |
357 |
20 |
1,516 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Old Private Sector Banks |
825 |
N.A. |
N.A. |
182 |
94 |
54 |
159 |
13 |
47 |
6 |
41 |
40 |
2 |
187 |
1. |
Bank of Rajasthan Ltd. |
175 |
0.11 |
0.59 |
15 |
35 |
9 |
15 |
4 |
24 |
– |
14 |
5 |
1 |
53 |
2. |
Bharat Overseas Bank Ltd. |
13 |
0.05 |
N.A. |
9 |
– |
– |
– |
– |
– |
– |
– |
– |
– |
4 |
3. |
Catholic Syrian Bank Ltd. |
39 |
0.04 |
N.A. |
15 |
4 |
1 |
15 |
1 |
– |
– |
– |
1 |
– |
2 |
4. |
City Union Bank Ltd. |
11 |
0.03 |
N.A. |
5 |
1 |
1 |
1 |
– |
– |
– |
– |
1 |
– |
2 |
5. |
Dhanalakshmi Bank Ltd. |
22 |
0.04 |
N.A. |
2 |
2 |
1 |
12 |
– |
– |
– |
– |
1 |
– |
4 |
6. |
Federal Bank Ltd. |
133 |
0.05 |
N.A. |
29 |
15 |
1 |
43 |
6 |
3 |
2 |
6 |
3 |
– |
25 |
7. |
ING Vysya Bank Ltd. |
162 |
0.15 |
N.A. |
32 |
15 |
20 |
19 |
1 |
10 |
1 |
13 |
23 |
1 |
27 |
8. |
Jammu and Kashmir Bank Ltd. |
44 |
0.02 |
– |
17 |
4 |
– |
3 |
1 |
– |
– |
3 |
– |
– |
16 |
9. |
Karnataka Bank Ltd. |
28 |
0.02 |
N.A. |
8 |
5 |
2 |
3 |
– |
– |
– |
– |
2 |
– |
8 |
10. |
Karur Vysya Bank Ltd. |
42 |
0.03 |
N.A. |
14 |
6 |
5 |
4 |
– |
5 |
– |
2 |
1 |
– |
5 |
11. |
Laxmi Vilas Bank Ltd. |
18 |
0.02 |
N.A. |
4 |
1 |
2 |
7 |
– |
1 |
– |
– |
2 |
– |
1 |
12. |
Lord Krishna Bank Ltd. |
22 |
0.11 |
N.A. |
7 |
– |
– |
7 |
– |
2 |
– |
– |
– |
– |
6 |
13. |
Nainital Bank Ltd. |
15 |
0.07 |
N.A. |
1 |
1 |
– |
1 |
– |
– |
3 |
1 |
1 |
– |
7 |
14. |
Ratnakar Bank Ltd. |
3 |
0.01 |
N.A. |
1 |
– |
– |
– |
– |
– |
– |
– |
– |
– |
2 |
15. |
Sangli Bank Ltd. |
25 |
0.05 |
N.A. |
8 |
1 |
– |
– |
– |
– |
– |
1 |
– |
– |
15 |
16. |
SBI Commercial and |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
International Bank Ltd. |
2 |
0.35 |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
2 |
17. |
South Indian Bank Ltd. |
47 |
0.04 |
N.A. |
9 |
4 |
7 |
21 |
– |
2 |
– |
1 |
– |
– |
3 |
18. |
Tamilnad Mercantile Bank Ltd. |
24 |
0.02 |
0.91 |
6 |
– |
5 |
8 |
– |
– |
– |
– |
– |
– |
5 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
New Private Sector Banks |
8,211 |
N.A. |
N.A. |
1,409 |
719 |
2,163 |
887 |
220 |
868 |
8 |
273 |
317 |
18 |
1,329 |
19. |
Axis Bank |
456 |
0.11 |
0.62 |
104 |
53 |
51 |
35 |
5 |
103 |
– |
14 |
14 |
1 |
76 |
20. |
Centurian Bank of Punjab Ltd. |
435 |
0.41 |
N.A. |
84 |
34 |
31 |
64 |
4 |
112 |
2 |
23 |
5 |
1 |
75 |
21. |
Development Credit Bank Ltd. |
47 |
0.15 |
N.A. |
7 |
8 |
2 |
6 |
– |
6 |
– |
– |
4 |
– |
14 |
22. |
HDFC Bank Ltd. |
2,048 |
0.25 |
0.21 |
347 |
182 |
621 |
165 |
37 |
203 |
5 |
55 |
74 |
5 |
354 |
23. |
ICICI Bank Ltd. |
5,048 |
0.49 |
0.19 |
829 |
432 |
1,451 |
584 |
166 |
412 |
1 |
177 |
214 |
8 |
774 |
24. |
Indus Ind Bank Ltd. |
63 |
0.16 |
N.A. |
18 |
2 |
2 |
11 |
1 |
7 |
– |
2 |
4 |
2 |
14 |
25. |
Kotak Mahindra Bank Ltd. |
113 |
0.91 |
N.A. |
19 |
8 |
5 |
22 |
7 |
25 |
– |
2 |
2 |
1 |
22 |
26. |
Yes Bank Ltd. |
1 |
0.02 |
N.A. |
1 |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
|
|
|
|
|
Category-wise break up complaints |
Sr. |
Name of the bank |
Total No. of |
Number of |
Number of |
Deposit |
Remitt- |
Credit |
Loans/Advances |
Charges |
Pension |
Failure |
Direct |
Notes |
Others |
No. |
|
Complaints |
Complaints |
credit card |
Account |
ances |
Cards |
General |
Housing |
without |
|
on |
Selling |
and |
|
|
|
Received |
other than credit card Complaints/1000 accounts * |
Complaints/1000 credit card accounts @ |
|
|
|
|
|
Prior Notice |
|
Commit- ments Made |
Agents |
Coins |
|
|
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
14 |
15 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Foreign Banks |
3,803 |
N.A. |
N.A. |
323 |
188 |
2,187 |
281 |
50 |
178 |
3 |
82 |
41 |
2 |
468 |
1. |
ABN Amro Bank Ltd |
842 |
0.72 |
0.56 |
64 |
41 |
520 |
43 |
12 |
35 |
1 |
17 |
7 |
– |
102 |
2. |
Abu Dhabi Commercial Bank Ltd. |
– |
– |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
3. |
American Express Bank Ltd. |
83 |
1.20 |
0.15 |
3 |
5 |
56 |
4 |
– |
1 |
– |
– |
1 |
– |
13 |
4. |
Antwerp Bank Ltd. |
– |
– |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
5. |
Arab Bangladesh Bank Ltd. |
– |
– |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
6. |
Bank of America NA |
5 |
24.04 |
N.A. |
1 |
1 |
– |
– |
– |
1 |
– |
– |
– |
– |
2 |
7. |
Bank of International Indonesia |
– |
– |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
8. |
Bank of Bahrain & Kuwait B.S.C. |
– |
– |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
9. |
Bank of Ceylon |
– |
– |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
10. |
Bank of Nova Scotia |
– |
– |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
11. |
Bank of Tokyo-Mitsubishi UFJ Ltd. |
1 |
0.14 |
N.A. |
1 |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
12. |
Barclays Bank PLC |
– |
– |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
13. |
BNP Paribas |
3 |
0.79 |
N.A. |
1 |
– |
– |
– |
– |
– |
– |
– |
– |
– |
2 |
14. |
Calyon Bank |
– |
– |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
15. |
Chinatrust Commercial Bank |
– |
– |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
16. |
Citibank N.A. |
1,182 |
0.69 |
0.19 |
111 |
53 |
636 |
112 |
13 |
51 |
2 |
24 |
15 |
– |
165 |
17. |
Development Bank of Singapore Ltd. |
– |
– |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
18. |
Deutsche Bank AG |
41 |
0.98 |
0.11 |
5 |
5 |
19 |
2 |
– |
– |
– |
2 |
1 |
– |
7 |
19. |
HSBC Ltd. |
676 |
0.44 |
0.20 |
61 |
35 |
427 |
28 |
8 |
28 |
– |
11 |
7 |
1 |
70 |
20. |
J P Morgan Chase Bank |
– |
– |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
21. |
Krung Thai Bank Public Co. Ltd. |
– |
– |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
22. |
Mashreqbank PSC |
1 |
3.61 |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
1 |
23. |
Mauritious Bank |
– |
– |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
24. |
Mizuhho Corporate Bank Ltd. |
– |
– |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
25. |
Oman International Bank S.A.O.G. |
1 |
0.12 |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
1 |
26. |
Shinhan Bank |
– |
– |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
27. |
Societe Generale |
– |
– |
N.A. |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
28. |
Sonali Bank |
1 |
0.62 |
N.A. |
– |
1 |
– |
– |
– |
– |
– |
– |
– |
– |
– |
29. |
Standard Chartered Bank Ltd. |
967 |
0.63 |
0.38 |
76 |
47 |
529 |
92 |
17 |
62 |
– |
28 |
10 |
1 |
105 |
* The number of accounts as on March 31, 2006. @ The number of credit card accounts as on March 31, 2007. – : Nil/Negligible. N.A.: Not Available. |
|