Consumer Education and Protection

Relief/Savings Bonds - Rights of Customers

RBI/2008-09/249 Ref DGBA.CDD No H – 3854 / 13.01.299 / 2008-09 October 24, 2008 Kartika 2, 1930 (S) The General Manager State Bank of India and Associate Banks 17 Nationalised Banks The Managing Director Axis Bank Ltd / HDFC Bank Ltd / ICICI Bank Ltd / IDBI Bank Ltd and SHCIL Dear Sir, Relief/Savings Bonds – Rights of Customers Please refer to our Circular No RBI / 2004 / 181 (Ref No DGBA.CO.DT. No. 13.01.299 / H-6252./ 2003-04) dated April 22, 2004 wherein Agency Ban

RBI/2008-09/249 Ref DGBA.CDD No H – 3854 / 13.01.299 / 2008-09 October 24, 2008 Kartika 2, 1930 (S) The General Manager State Bank of India and Associate Banks 17 Nationalised Banks The Managing Director Axis Bank Ltd / HDFC Bank Ltd / ICICI Bank Ltd / IDBI Bank Ltd and SHCIL Dear Sir, Relief/Savings Bonds – Rights of Customers Please refer to our Circular No RBI / 2004 / 181 (Ref No DGBA.CO.DT. No. 13.01.299 / H-6252./ 2003-04) dated April 22, 2004 wherein Agency Ban

Relief/Savings Bonds - Rights of Customers

Payment of interest on accounts frozen by banks

RBI/2008-09/186 DBOD.No.Leg.BC.47/09.07.005/2008-09 September 19, 2008 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir, Payment of interest on accounts frozen by banks As banks are aware, at times they are required to freeze the accounts of customers based on the orders of the enforcement authorities. An issue has been raised regarding payment of interest on such frozen accounts. 2. The issue was examined in consultation with Indian Banks’ Association and ban

RBI/2008-09/186 DBOD.No.Leg.BC.47/09.07.005/2008-09 September 19, 2008 All Scheduled Commercial Banks (Excluding RRBs) Dear Sir, Payment of interest on accounts frozen by banks As banks are aware, at times they are required to freeze the accounts of customers based on the orders of the enforcement authorities. An issue has been raised regarding payment of interest on such frozen accounts. 2. The issue was examined in consultation with Indian Banks’ Association and ban

Payment of interest on accounts frozen by banks

Unclaimed Deposits / Inoperative Accounts in banks

RBI / 2008-09 / 138DBOD.No.Leg. BC. 34@@NBSP@@ /09.07.005/2008-09 August @@NBSP@@22, @@NBSP@@2008 All Scheduled Commercial Banks@@NBSP@@@@NBSP@@ (Excluding RRBs) Dear Sir, Unclaimed Deposits / Inoperative Accounts@@NBSP@@ in banks Please refer to our Circular DBOD.No.Com.BC.109/C.408/A-77 dated October 1, 1977 wherein banks were advised that deposit accounts which have not been operated upon over a period, say two years should be segregated and maintained in separate

RBI / 2008-09 / 138DBOD.No.Leg. BC. 34@@NBSP@@ /09.07.005/2008-09 August @@NBSP@@22, @@NBSP@@2008 All Scheduled Commercial Banks@@NBSP@@@@NBSP@@ (Excluding RRBs) Dear Sir, Unclaimed Deposits / Inoperative Accounts@@NBSP@@ in banks Please refer to our Circular DBOD.No.Com.BC.109/C.408/A-77 dated October 1, 1977 wherein banks were advised that deposit accounts which have not been operated upon over a period, say two years should be segregated and maintained in separate

Unclaimed Deposits / Inoperative Accounts in banks

8% Savings (Taxable) Bonds, 2003 - Income Tax Act, 1961 - TDS

RBI/2008-2009/121Ref. DGBA.CDD. No. H - 1311/13.01.299/2008-09August 5, 2008Shravana 14, 1930 (S)The Chairman and Managing DirectorState Bank of India & Associate Banks17 Nationalised BanksAXIS Bank Ltd / HDFC Bank Ltd / ICICI Bank Ltd / IDBI Bank Ltd / & SHCILDear Sir,8% Savings (Taxable) Bonds, 2003 - Income Tax Act, 1961 - TDS Please refer to our circular No. RBI/2007-08/141 with reference No. DGBA.CDD No. H-3024/13.01.299/2007-08 dated September 19, 2007 c

RBI/2008-2009/121Ref. DGBA.CDD. No. H - 1311/13.01.299/2008-09August 5, 2008Shravana 14, 1930 (S)The Chairman and Managing DirectorState Bank of India & Associate Banks17 Nationalised BanksAXIS Bank Ltd / HDFC Bank Ltd / ICICI Bank Ltd / IDBI Bank Ltd / & SHCILDear Sir,8% Savings (Taxable) Bonds, 2003 - Income Tax Act, 1961 - TDS Please refer to our circular No. RBI/2007-08/141 with reference No. DGBA.CDD No. H-3024/13.01.299/2007-08 dated September 19, 2007 c

8% Savings (Taxable) Bonds, 2003 - Income Tax Act, 1961 - TDS

Credit Card Operations of Banks

RBI/2008-2009/100 DBOD.FSD.BC.23/24.01.011/2008-09 July@@NBSP@@ 23 , 2008 All Scheduled Commercial Banks (excluding RRBs) Dear Sir Credit Card Operations of Banks Please refer to the Master Circular on Credit Card Operations of banks (Circular No.DBOD.FSD.BC.6/24.01.011/2008-2009) dated July 1, 2008. 2. In this connection, we advise that the Reserve Bank of India had undertaken a study on the credit card operations of banks, based on the complaints received by the Ban

RBI/2008-2009/100 DBOD.FSD.BC.23/24.01.011/2008-09 July@@NBSP@@ 23 , 2008 All Scheduled Commercial Banks (excluding RRBs) Dear Sir Credit Card Operations of Banks Please refer to the Master Circular on Credit Card Operations of banks (Circular No.DBOD.FSD.BC.6/24.01.011/2008-2009) dated July 1, 2008. 2. In this connection, we advise that the Reserve Bank of India had undertaken a study on the credit card operations of banks, based on the complaints received by the Ban

Credit Card Operations of Banks

Foreign Exchange Management (Deposit) Regulations, 2000 - Credit to Non Resident (External) Rupee Accounts

RBI/2007-2008/343A. P. (DIR Series) Circular No.@@NBSP@@45May 30,@@NBSP@@ 2008To,All Category – I Authorised Dealer banks and Authorised BanksMadam / Sir,Foreign Exchange Management (Deposit) Regulations, 2000 –Credit to Non Resident (External) Rupee AccountsAttention of Authorised Dealer Category - I (AD Category – I) banks is invited to paragraph 3 of Schedule I to the Foreign Exchange Management (Deposit) Regulations, 2000 [Notification No. FEMA 5/2000-RB dated May

RBI/2007-2008/343A. P. (DIR Series) Circular No.@@NBSP@@45May 30,@@NBSP@@ 2008To,All Category – I Authorised Dealer banks and Authorised BanksMadam / Sir,Foreign Exchange Management (Deposit) Regulations, 2000 –Credit to Non Resident (External) Rupee AccountsAttention of Authorised Dealer Category - I (AD Category – I) banks is invited to paragraph 3 of Schedule I to the Foreign Exchange Management (Deposit) Regulations, 2000 [Notification No. FEMA 5/2000-RB dated May

Foreign Exchange Management (Deposit) Regulations, 2000 - Credit to Non Resident (External) Rupee Accounts

StCBs/DCCBs - Customer Charges for use of ATMs for Cash Withdrawal/Balance Enquiry

RBI/2007-2008/318 RPCD.CO.RF.BC.No. 69 / 07.06.00 / 2007-08 May 13, 2008 23 Vaishakha, Saka 1930 To All State and Central Co-operative Banks Dear Sir, Customer charges for use of ATMs for cash withdrawal and balance enquiry Automated Teller Machines (ATMs) have gained prominence as a delivery channel for banking transactions in India. Banks have been deploying ATMs to increase their reach. While ATMs facilitate a variety of banking transactions for customers, their ma

RBI/2007-2008/318 RPCD.CO.RF.BC.No. 69 / 07.06.00 / 2007-08 May 13, 2008 23 Vaishakha, Saka 1930 To All State and Central Co-operative Banks Dear Sir, Customer charges for use of ATMs for cash withdrawal and balance enquiry Automated Teller Machines (ATMs) have gained prominence as a delivery channel for banking transactions in India. Banks have been deploying ATMs to increase their reach. While ATMs facilitate a variety of banking transactions for customers, their ma

StCBs/DCCBs - Customer Charges for use of ATMs for Cash Withdrawal/Balance Enquiry

Grievance Redressal Mechanism in banks

RBI/2007-08/309 DBOD.No.Leg BC.81/09.07.005/2007-08 May 2, 2008 To All Scheduled Commercial Banks (excluding RRBs) Dear Sir , Grievance Redressal Mechanism in banks Please refer to our Circular DBOD.No.Leg BC.60/09.07.005/2006-07 dated February 22, 2007 wherein instructions were issued to banks regarding analysis and disclosure of complaints. In this connection, it may be mentioned that a proper analysis and disclosure of complaints would be possible only if there is

RBI/2007-08/309 DBOD.No.Leg BC.81/09.07.005/2007-08 May 2, 2008 To All Scheduled Commercial Banks (excluding RRBs) Dear Sir , Grievance Redressal Mechanism in banks Please refer to our Circular DBOD.No.Leg BC.60/09.07.005/2006-07 dated February 22, 2007 wherein instructions were issued to banks regarding analysis and disclosure of complaints. In this connection, it may be mentioned that a proper analysis and disclosure of complaints would be possible only if there is

Grievance Redressal Mechanism in banks

Mandatory electronic payment of tax by certain Categories of taxpayers w.e.f. 1.4.2008

RBI/2007-08/280 DGBA.GAD. No. H. 10875 / 42.01.038 /2007-08 April 10, 2008 The Chairman & Managing Director/Managing Director State Bank of India and its Associates/ All Nationalised banks/ Axis Bank Ltd/ HDFC Bank Ltd/ ICICI Bank Ltd/ IDBI Ltd/ J&K Bank Ltd. Dear Sir, Mandatory electronic payment of tax by certain Categories of taxpayers w.e.f. 1.4.2008 As you are aware, the Central Board of Direct Taxes vide their Notification No. 34/2008 dated 13-3-2008 (co

RBI/2007-08/280 DGBA.GAD. No. H. 10875 / 42.01.038 /2007-08 April 10, 2008 The Chairman & Managing Director/Managing Director State Bank of India and its Associates/ All Nationalised banks/ Axis Bank Ltd/ HDFC Bank Ltd/ ICICI Bank Ltd/ IDBI Ltd/ J&K Bank Ltd. Dear Sir, Mandatory electronic payment of tax by certain Categories of taxpayers w.e.f. 1.4.2008 As you are aware, the Central Board of Direct Taxes vide their Notification No. 34/2008 dated 13-3-2008 (co

Mandatory electronic payment of tax by certain Categories of taxpayers w.e.f. 1.4.2008

Customer charges for use of ATMs for cash withdrawal and balance enquiry

RBI/2007-2008/260 DPSS No.1405 / 02.10.02 / 2007-2008 March 10, 2008 The Chairman / Chief Executive Officer (All Scheduled commercial banks including RRBs) Dear Sir Customer charges for use of ATMs for cash withdrawal and balance enquiry 1. Automated Teller Machines (ATMs) have gained prominence as a delivery channel for banking transactions in India. Banks have been deploying ATMs to increase their reach. While ATMs facilitate a variety of banking transactions for cu

RBI/2007-2008/260 DPSS No.1405 / 02.10.02 / 2007-2008 March 10, 2008 The Chairman / Chief Executive Officer (All Scheduled commercial banks including RRBs) Dear Sir Customer charges for use of ATMs for cash withdrawal and balance enquiry 1. Automated Teller Machines (ATMs) have gained prominence as a delivery channel for banking transactions in India. Banks have been deploying ATMs to increase their reach. While ATMs facilitate a variety of banking transactions for cu

Customer charges for use of ATMs for cash withdrawal and balance enquiry