New FAQ Page 2 - ربی - Reserve Bank of India
Frequently Asked Questions (FAQ) relating to Reserve Bank’s Instructions on Banking matters
Response
In BSBDA, banks are required to provide free of charge minimum four withdrawals, including through ATM and other mode. Beyond four withdrawals, it is left to discretion of the banks to either offer free or charge for additional withdrawal/s. However pricing structure may be put in place by banks on a reasonable, non-discretionary, non-discriminatory and transparent manner by banks.
- As customers will be owned by the banks, KYC will also be done by the banks.
Ans. Complaints can be filed online on https://cms.rbi.org.in, or through the dedicated e-mail or sent in physical mode to the ‘Centralised Receipt and Processing Centre’ set up at RBI, 4th Floor, Sector 17, Chandigarh – 160 017 in the format given at the following path - https://rbidocs.rbi.org.in/rdocs/content/pdfs/RBIOS2021_121121_A.pdf. A toll-free number – 14448 (9:30 am to 5:15 pm) – is also available for customers to seek assistance in filing complaints and information on grievance redressal, with multi-lingual support.
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The investor will be advised one month before maturity regarding the ensuing maturity of the bond.
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On the date of maturity, the maturity proceeds will be credited to the bank account as per the details on record.
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In case there are changes in any details, such as, account number, email ids, then the investor must intimate the bank/SHCIL/PO promptly.