New FAQ Page 2 - ربی - Reserve Bank of India
پری پیڈ ادائیگی کے آلات (پی پی آئی)
جواب. مجاز ڈیلر کیٹیگری۔I بینکوں کے ذریعہ جاری کردہ کے وائی سی سے مطابقت رکھنے والا نیم بند اور اوپن سسٹم پی پی آئی، کو ایف ای ایم اے کے تحت جائز اکاؤنٹ لین دین کے لئے سرحد پار بیرونی ٹرانزیکشن میں استعمال کرنے کی اجازت ہوگی، یعنی سامان اور خدمات کی خریداری۔ یہ سہولت صرف پی پی آئی ہولڈر کی واضح درخواست پر قابل اطلاق ہوگی۔
لین دین کی حدود :
فی لین دین کی حد 10,000/- روپئے سے زیادہ نہیں ہوگی۔
ہر ماہ کی حد 50,000/- روپئے سے زیادہ نہیں ہوگی۔
لین دین کی اجازت :
غیر ملکی ایکسچینج منیجمنٹ ایکٹ (فیما) کے تحت موجودہ اکاؤنٹ میںاجازت یافتہ لین دین، یعنی سامان اور خدمات کی خریداری، جو اس طرح کے لین دین کے اصولوں پر عمل پیرا ہیں۔
لین دین کی اجازت نہیں :
- لبرلائزڈ ترسیلات زر اسکیم کے تحت کسی بھی سرحد پار بیرونی فنڈ کی منتقلی اور/یا ترسیلات زر
- تاجر کے ا ن لائن اکاؤنٹ کی ادائیگی۔
Ans: The provision to accept thumb impression in place of signatures has already been prescribed for onboarding customer in face-to-face-mode under paragraph 16 and 23 of the MD on KYC.
Yes. A complaint can be withdrawn at any stage by the complainant under the Scheme. For withdrawing a complaint, one can log on to the Complaint Management System portal (https://cms.rbi.org.in) and go to the tab “Track a complaint”.
بینک اور نان بینک پی پی آئی جاری کرنے والے ، جو مجاز اوورسیز پرنسپل (او پی) کے ہندوستانی ایجنٹ ہیں، انہیں آر بی آئی کی منی ٹرانسفر سروس اسکیم (ایم ٹی ایس ایس) کے تحت اندرونی ترسیلات زر سے فائدہ اٹھانے والوں کو کے وائی سی کے مطابق پی پی آئی جاری کرنے کی اجازت ہے۔ اس کا مطلب یہ ہے کہ اس سرگرمی کو انجام دینے والے ادارے کو باضابطہ پی پی آئی جاری کرنے والے کے ساتھ ساتھ ایم ٹی ایس ایس کے تحت ایک ہندوستانی ایجنٹ (محکمہ خارجہ تبادلہ ، آر بی آئی کے ذریعہ اختیار کردہ) ہونے کی ضرورت ہے۔
50,000/- روپئے تک کی انفرادی اندرونی ایم ٹی ایس ایس ترسیلات وصول کرنے والوں کو جاری کردہ پی پی آئی میں بھری ہوئی یا دوبارہ لوڈ کرنے کی اجازت ہے۔ 50,000/- روپئے سے زیادہ کسی بھی لین دین کی رقم بینک اکاؤنٹ میںکریڈٹ کے ذریعہ ادا کی جائے گی۔
Ans. Inoperative Account is a savings/ current account wherein no ‘customer induced transactions’ has taken place for a period of over two years. For activation of inoperative accounts, the customer can update his/ her KYC information/ data at home/ non-home branch of the RE, and also through V-CIP, subject to the facility of V-CIP being provided by the bank. The banks shall activate the inoperative accounts, only after adhering to the KYC guidelines provided in the Master Direction on KYC.
1 Inoperative Account is defined in the circular DOR.SOG (LEG).REC/64/09.08.024/2023-24 dated January 1, 2024 on Inoperative Accounts /Unclaimed Deposits in Banks- Revised Instructions
The Scheme is available at the following link https://rbi.org.in/documents/87730/39016390/RBIOS2021_amendments05082022.pdf.
A dedicated e-mail has been created by the Reserve Bank of India to receive queries from members of public on Sovereign Gold Bonds. Investors can mail their queries to this email id.
Ans: To ease the process of activating the ‘Inoperative Accounts’, a bank shall make available the facility of updation of KYC at all branches of the bank, through Video-Customer Identification Process (V-CIP) if requested by a account holder, subject to the facility of V-CIP being provided by the bank.
Yes. Complainants can log on to RBI’s CMS portal (https://cms.rbi.org.in) and can share their feedback under the tab “Feedback”. This feedback is analyzed at RBI for further improving the grievance redress under RB-IOS, 2021.
The online portal (https://cms.rbi.org.in) enables filing of complaint in two languages i.e. Hindi and English. However, facts/description of the complaint can be typed, copied and pasted in description box, in any language for upto 2,000 characters. However, the physical and email complaints can be filed in any language.
If any person, for the purpose of obtaining for himself or any other person any title to a Government security, makes false statement then he shall be punishable with imprisonment for a term which may extend to six months, or with fine, or with both. Further, RBI may impose on any person who contravenes any provision of the G S Act, or contravenes any regulation, notification or direction issued under the G S Act, or violates the terms and conditions for opening and maintenance of SGL/CSGL account a penalty not exceeding five lakh rupees and where such contravention is a continuing one, further penalty, which may extend to five thousand rupees for every day after first day during which the contravention continues.
FAQs in respect of Relief/Savings Bonds
As mentioned above, Relief/Savings Bonds are Government securities and they are issued in the form of Stock and BLA by RBI and in the form of BLA by the Agency banks. The provisions of the G S Act and the G S Regulations also apply to them. For the convenience of the Relief/Savings Bonds holders, certain specific aspects have been elaborated here.
Macro level: RBI Spreads awareness on RB-IOS, 2021 and related matters through various means including:
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Awareness campaigns hosted with the tag line “RBI Kehta Hai” and placed on the RBI website at /en/web/rbi/rbi-kehta-hai.
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Awareness related messages placed on RBI website as well as the CMS portal. This covers cyber-crime awareness including frauds using mobile apps/ UPI/ QR codes etc.
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Awareness messages on illegal collection of deposits by unauthorized entities are hosted on Sachet portal at https://rbi.org.in/en/web/rbi/rbi-kehta-hai/sachet-portal.
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Messages broadcasted in various multimedia channels including during prime time.
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RBI has released two booklets, viz., BE(A)WARE on the common modus operandi used by fraudsters and precautions to be taken while carrying out various financial transactions, and ‘Raju and the Forty Thieves’ covering forty stories providing glimpses of various fraudulent means employed by fraudsters, and provides simple tips about Do’s and Don’ts as safeguards against such incidents.
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All banks also repeatedly send SMS/ email to their customers detailing the modus operandi of different types of frauds and the due diligence required at the customer’s end to safeguard oneself from such frauds.
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List of Do’s and Don’t is published on the RBI website as tickers.
Apart from the above, various outreaches including by Regional Offices of RBI, Centres for Financial Literacy (CFLs) and Financial Literacy Centres (FLCs), specific awareness programmes, town hall events and display of information/ messages at various public places are being regularly held through RBI Ombudsman Offices. ‘Ombudsman Speak’ too is held in the months of March and repeated in October, every year.
Considering that a large number of customer complaints emanate on account of unsuccessful or ‘failed’ transactions, RBI has issued a circular dated September 20, 2019 on Harmonisation of Turn Around Time (TAT) and customer compensation for failed transactions using authorised Payment Systems wherein the TAT is prescribed for reversing the funds in case of failed transactions. Further, the circular also prescribes a compensation mechanism if there is a delay on the part of Regulated Entity to reverse the funds. The details of the circular are available at /en/web/rbi/-/notifications/harmonisation-of-turn-around-time-tat-and-customer-compensation-for-failed-transactions-using-authorised-payment-systems-11693.